Litfad

Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Lindy , Thank you for taking the time to share your experience, and please accept our sincerest apologies for the stress and frustration you have endured. We completely understand your anger, and we are truly sorry that your journey with us turned out to be so disappointing. After reviewing our internal records, we have confirmed that a full refund for your order was processed on November 29, 2025, via the same PayPal account you used for the purchase. We have built strong, long‑term partnerships with top‑tier manufacturers around the world. By shipping directly from our partner factories to your doorstep in the United States, Europe, or elsewhere, we eliminate middlemen and warehousing costs – and pass those savings directly to you. This is why we can offer unique, stylish furniture and lighting at prices far below local retail stores. Quality is our top priority. That is why we enforce a strict five‑step quality control process: Supplier vetting – we only work with factories that meet our rigorous standards. Pre‑production inspection – we review materials and samples before mass production. Raw material testing – we check the durability and safety of all incoming components. Finished product spot‑check – we randomly sample finished goods before shipment. After‑sales tracking – we monitor feedback and continuously improve. We also provide clear refund and exchange policies, and we stand behind every product we sell. Our customer service team is available 24/7 to assist with any concerns. That said, we must honestly acknowledge that, in very rare cases, custom‑made items may have minor variations due to different production batches or supplier adjustments. Slight differences in material thickness, color, or finish can occasionally occur. Additionally, online shopping – unlike physical retail – does carry inherent limitations in terms of tactile experience and exact visual matching. We are continuously working to minimise these discrepancies through better photography, detailed dimension descriptions, and proactive communication. Regarding PayPal: The review period and outcome are entirely determined by PayPal; as merchants, we cannot accelerate or influence that process, nor can we manually issue a refund once a dispute is open. We always cooperate fully with PayPal’s investigation, and we respect their judgment. Please rest assured that your rights are protected, and we will never refuse a legitimate refund. We truly regret that your experience fell short of expectations, and we are committed to learning from your feedback. Once again, we apologise for the inconvenience. Thank you for your honesty, and we wish you all the best. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Macc , We are genuinely heartbroken to read your review and to see the words "SCAMMERS" directed at us. Please know that we take this accusation very seriously, and we want to begin by offering our deepest and most sincere apology. We are truly sorry that your experience has left you feeling cheated, frustrated, and angry. We do not make excuses – we accept your disappointment and we are committed to making things right. We are an international home décor platform dedicated to helping you create your dream living space without spending a fortune. Every product description, shipping timeline, and after‑sales policy on our website is genuine, transparent, and truthful. We ship directly from our partner factories straight to your doorstep in the United States, Europe, and other regions worldwide. By doing so, we eliminate costly warehousing and inventory overheads – and we pass every penny of those savings on to you. This business model allows us to offer unique, high‑quality lighting and furniture at prices that are often significantly lower than what you would find in local brick‑and‑mortar stores. We have served thousands of satisfied customers globally, and we pride ourselves on integrity and value. That said, we must acknowledge that online shopping, by its very nature, comes with certain limitations that traditional retail does not face. For example, occasionally a product may not be available for sale or delivery in a particular region due to customs restrictions, shipping carrier policies, or unexpected logistical hurdles. When such a situation arises, we always reach out to our customers proactively to discuss fair solutions. We never hide from problems; our team works diligently to communicate clearly and find a resolution that respects your time and money. We understand that delays or mismatches can create doubts, but we want to assure you that we have never acted with ill intent. Our goal is always to resolve issues amicably and professionally. To address your specific concern and restore your trust, we would like to offer you two straightforward options – please choose whichever suits you better: Option 1 – Exchange the product for another item of similar value from our current collection. We will cover up to 20% of any price difference to ensure you get a fair replacement, and we will ship the new product using a more reliable logistics channel to avoid further delays. Option 2 – In accordance with our cancellation and return policy, we will process order cancellation promptly and without any hassle – no endless emails, no excuses. In addition, regardless of your choice, we will send you a 15% discount coupon for your next order with us, as a goodwill gesture and as our way of saying sorry for the distress you have endured. We truly hope you will give us a chance to prove that we are not scammers, but a company that cares about its customers. Again, we are deeply sorry for failing you. Your feedback is invaluable, and we will use it to improve our processes and communication. Thank you for speaking up – we are determined to do better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Mrs L Smith, We are truly devastated to read your review, and we want to begin by offering our most sincere and unreserved apology. This is absolutely not the level of service we stand for, and we are genuinely sorry. At Litfad, we are an international home décor platform committed to helping you create beautiful living spaces affordably. We stand behind every product we sell with clear and fair refund and exchange policies. If an item arrives damaged, defective, or materially different from what was advertised, we promise to make it right – through a replacement, or other fair compensation. Our customer service team is available 24/7 to assist with any questions or after‑sales needs. We do not hide from our responsibilities, and we never intend to make our customers feel cheated or abandoned. We acknowledge that in rare cases, custom‑made or batch‑produced items may show minor quality variations due to different production runs or supplier changes. We also recognise that online shopping, unlike traditional retail, has inherent limitations – you cannot physically inspect the product before purchase. However, that is precisely why we have established a professional after‑sales process: we will ask to provide clear photos of the issue so we can verify the cause. If the problem is damage or a clear quality defect, we prioritise sending a replacement without delay. If photos are not provided, we may not be able to confirm the exact problem, which can unfortunately slow down resolution. For returns due to personal preference or change of mind, our support team will explore some possible alternatives – we have never acted with ill intent or deliberately avoided refunds, but only want to know the problems and improve our service & product. To make amends for this dreadful experience, we would like to offer you two clear options – please choose whichever you prefer: Option 1 – Keep the barstools and accept a complimentary small home décor gift as our apology, along with a 15% discount coupon for your next order with us. Option 2 – Exchange the barstools for another product of similar value from our current collection. We will ship the replacement to you free of charge using a more reliable logistics channel, and we will also include a 15% discount coupon as a goodwill gesture for the trouble. We sincerely hope you will give us a chance to restore your faith in our brand. Again, we are deeply sorry for the distress we have caused you. Your feedback is invaluable, and we are committed to doing better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Ivy, Please accept our most sincere apologies for the frustrating delay with your slide order. We completely understand your disappointment, especially after having such a smooth and positive experience with us a few years ago. You trusted us again, and we have clearly let you down – for that, we are truly sorry. At Litfad, we are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We work directly with partner factories and ship straight to your doorstep in the United States, Europe, and beyond. Over the years, we have built long‑term strategic partnerships with world‑class logistics carriers such as UPS, FedEx, and DHL, establishing a robust international shipping network that covers North America, Europe, Oceania, and other regions worldwide. This is why we were able to deliver your previous order in just four weeks – and why we are equally dismayed by what happened this time. Unfortunately, this shipment was held up at the destination port due to a strict customs inspection under the Toxic Substances Control Act (TSCA). While we knew that our product fully complies with all safety standards, the additional scrutiny caused an unexpectedly long delay. Please know that we have been in constant contact with customs authorities, emphasising the urgency of your order and your concerns. We also reached out to alternative logistics channels to find a viable solution. As a result, we have now urgently switched your package to a dedicated shipping route, and we are pleased to confirm that your parcel is currently en route to the address you provided. We are monitoring its progress closely. To make up for this unacceptable wait, we would like to offer you two clear options – you may choose whichever suits you best: Option 1 – Continue waiting for the original package. We will send you a complimentary gift (a small home décor item) as a token of our apology. Option 2 – Replace the slide with another product of similar value from our current collection. We will reship the new item using a different, more reliable logistics channel that bypasses the previous customs route – ensuring that this replacement arrives promptly and without further delay. Rest assured, this new shipment will not experience the same holdup. We value your business and your trust, and we are determined to make things right. Again, we are deeply sorry for the inconvenience and frustration. We hope you will give us the chance to restore your confidence in our brand. Please do not hesitate to contact us directly with any questions or preferences. We are here to help. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Ruth , Thank you for sharing your honest feedback – we truly appreciate hearing about your experience, even when it falls short of expectations. Please accept our sincere apologies for the frustration caused by the extended delivery time, the unexpected assembly requirements, and the overall quality of the coffee table you ordered. This is not the impression we wish to leave, and we take every point you raised very seriously. We have established strong partnerships with top-tier manufacturers—including those in China—and eliminated the middleman, shipping directly from partner factories to your doorstep in the US, Europe, and beyond. This allows you to enjoy high-quality lighting and furniture at prices far below standard retail rates, perfectly blending exquisite craftsmanship with affordability. Occasionally, due to the exceptionally large size of certain items or limited shipping options, products may need to be split into multiple packages. Ultimately, however, the online shopping model does entail certain inherent limitations that are difficult to avoid entirely when compared to traditional brick-and-mortar retail. To that end, we would like to offer you two fair and straightforward resolution options, entirely at your choice: Option 1 – Replacement of the original coffee table We will send you a brand‑new unit of the exact same model. Every replacement piece will be individually inspected before dispatch. Option 2 – Replacement with a different product of similar price We invite you to browse our full catalogue and select any other item whose current selling price is close to the £215 you paid. We are genuinely sorry that we fell short of delivering the experience you deserved. We want to reassure you that we are a legitimate business, committed to transparency and customer satisfaction. Thanks to your valuable input, we have already rolled out improvements across our product listings, logistics notifications, and quality controls. We hope you will consider giving us a second chance to prove our dedication to making things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Dario , Thank you for your honest feedback, and please accept our deepest apologies for the terrible experience you have had with your order. This is completely contrary to our values, and we do not take your frustration lightly. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We have established strong partnerships with top-tier manufacturers. By shipping directly from our partner factories to your doorstep—whether in the US, Europe, or elsewhere—we eliminate inventory and warehousing costs, passing those savings directly on to you. In rare instances, slight variations in quality may occur with custom-made products due to differences in production batches or suppliers. As for the poor quality, we are tightening our inspection procedures. However, we know that explanations do not undo the wasted time and disappointment, so we want to focus on making things right for you, personally. To that end, we are offering you two clear choices, entirely at your preference: Option 1 – Replacement of the exact same product We will send you a brand-new unit of the original item at no extra cost. Every replacement unit will be manually inspected and tested before packing, so you can be confident in its quality. Option 2 – Pick any other product of similar value from our store We understand that you may no longer trust this particular model. Therefore, we invite you to browse our full product catalogue (on our website) and choose any other item whose current selling price is equal to or less than the price you originally paid. We will ship your chosen item to you, and you may keep the original product as well – no need to return anything. If you prefer an item that costs slightly more, we will cover the difference up to 20% of the original price. To proceed, we kindly ask you to reply with your order number. We know that words cannot fully compensate for your lost time and distress, but we genuinely hope you will give us a chance to demonstrate our commitment to customer satisfaction. Your feedback has already led to concrete changes in our logistics and quality teams, and we are determined to do better. Once again, we are truly sorry. We look forward to resolving this to your complete satisfaction. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Hemant, Thank you for taking the time to share your detailed feedback. We are genuinely concerned and deeply sorry to learn that your experience with us has been so disappointing. Please accept our sincere apologies for the frustration caused - this is not the level of service we intend to provide, and we take your comments very seriously. We are an international home decor platform built on strong, long-standing partnerships with leading manufacturers. By shipping directly from our partner factories to your doorstep across the United States, Europe, and beyond, we eliminate the costs of warehousing and inventory – and we pass those savings directly on to you. Our logistics network is powered by long‑term strategic alliances with world‑class carriers including UPS, FedEx, and DHL, enabling a comprehensive international shipping infrastructure that reliably serves North America, Europe, Oceania, and other global regions. In rare cases, custom‑made products may show minor variations in quality, which can result from differences in production batches or supplier sourcing. We continually monitor these factors to maintain the highest possible consistency and customer satisfaction. We are committed to resolving this matter to your complete satisfaction. Therefore, we would like to propose two fair and transparent solutions, entirely at your choice: Option 1 – Replacement of the original product We will send you a brand‑new unit of the exact same item, with priority at no extra cost. Every replacement will be individually inspected and tested before dispatch to ensure flawless condition. Option 2 – Replacement with a different product of similar value You are welcome to browse our full product catalogue and select any other item whose current selling price is close to the price you originally paid. We will ship that new item to you for free, and no return required. We deeply regret that our communication and product quality have let you down. We are not fraudsters – we are a legitimate business that values every customer, and we are determined to learn from this experience. We hope you will give us one more chance to demonstrate our genuine commitment to service excellence. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear zhannagmail.com, We are devastated to read your review, and we want to begin by offering our most sincere and unreserved apology. This is not the service any customer deserves, and we are deeply ashamed. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We have upgraded our packaging standards; all fragile items now undergo "double reinforcement" (using wooden crates) to ensure they arrive in perfect condition. We want to be honest about what may have caused the breakage. Our products go through rigorous quality checks before packing, but international shipping can be rough, and despite our reinforced packaging, some items occasionally suffer impact damage in transit. That said, we are not here to offer excuses or to hide behind logistics. Here are our solutions—please choose the one that works best for you: We will arrange a brand‑new replacement. If you prefer, we can replace it with another product of comparable price from our current collection—something that matches your taste and meets our highest quality standards. In addition, although we understand you may never want to shop with us again, we would like to offer a 15% discount coupon for any future purchase, as a gesture of goodwill—not to buy your forgiveness, but to show that we genuinely hope to earn back your trust if you ever give us another chance. We have also taken internal action: our customer service team has been retrained to prioritise customer choice over policy, and we are reviewing our packaging standards for multi‑item shipments to prevent future damage. Once again, we are truly sorry. We cannot undo your frustration, but we can prove through our actions that we value your feedback and are committed to doing better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Frankie, Thank you for your succinct and positive feedback. We are delighted to learn that you found our ordering process easy and your delivery timely. Streamlining the purchase journey and ensuring reliable, prompt delivery are two pillars of our service philosophy, and your confirmation means a great deal to us. Our team continuously refines our website interface and works closely with logistics partners to minimize delays. We truly appreciate your trust and hope your new item brings lasting satisfaction. Should you have any future needs, please do not hesitate to reach out – we are always here to help. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Sehr geehrte/r B_, zunächst möchten wir uns aufrichtig entschuldigen. Ihre Schilderung des Vorfalls mit dem Tisch hat uns sehr betroffen gemacht. Die lange Wartezeit und der Erhalt zweier beschädigter Produkte entsprechen in keiner Weise unseren Service-Standards. Wir verstehen Ihren Ärger und Ihre Enttäuschung und wissen, dass keine Erklärung Ihre Unzufriedenheit sofort besänftigen kann. Dennoch möchten wir uns aufrichtig entschuldigen. Wir sind eine internationale Plattform für Wohneinrichtung mit dem Ziel, jedem Kunden zu helfen, seinen idealen Wohnraum im Rahmen eines angemessenen Budgets zu gestalten. Zu diesem Zweck haben wir enge Partnerschaften mit vielen führenden Herstellern weltweit aufgebaut und streben nach strengen Qualitätskontrollen – von der Materialauswahl bis zur Verarbeitung. Bei dieser Bestellung konnten wir Ihr Vertrauen jedoch leider nicht rechtfertigen. Die Gründe für die wiederholten Produktschäden sind nach interner Prüfung unserer Ansicht nach auf folgende, nicht beeinflussbare Faktoren zurückzuführen: Der internationale Versand beinhaltet mehrere Umladungen, unsachgemäße Behandlung in verschiedenen Logistikphasen sowie die Auswirkungen von extremen Wetterbedingungen oder veränderten Lagerbedingungen auf Holzmöbel. Obwohl wir eine dickere Verpackung verwendet haben, konnten wir Transportschäden auf langen Strecken nicht vollständig ausschließen. Dass auch das Ersatzprodukt beschädigt war, zeigt zudem, dass es bei unserer Warenausgangsprüfung und Verpackungskontrolle Mängel gab – eine Verantwortung, der wir uns nicht entziehen können. Wir wollen uns jedoch nicht herausreden. Als Händler ist es unsere Pflicht, Verantwortung zu übernehmen, Probleme direkt anzugehen und uns stetig zu verbessern. Für Ihre Situation bieten wir Ihnen folgende Lösungen an, aus denen Sie eine auswählen können: Ersatz des Originalprodukts – Wir veranlassen eine neue Lieferung aus unserem modernen Lager in Deutschland. Unser geschultes Personal überwacht die Verpackung und führt während des gesamten Prozesses Qualitätskontrollen durch, um sicherzustellen, dass das Produkt unbeschädigt ist. Austausch gegen ein vergleichbares Modell – Sollten Sie diesem Modell nicht mehr vertrauen, tauschen wir es gerne gegen einen anderen Tisch von gleichem oder etwas höherem Wert aus unserem Sortiment aus. Als kleines Dankeschön erhalten Sie von uns einen Rabattgutschein über 15 %, den Sie für Ihre nächste Bestellung einlösen können. Wir hoffen, Ihre Unzufriedenheit damit etwas zu lindern. Ihre Kritik hilft uns, uns zu verbessern. Wir optimieren unsere Verpackungsstandards, verstärken die Warenausgangskontrolle und verbessern unseren Kundenservice. Wir bitten Sie aufrichtig um Entschuldigung und danken Ihnen für Ihr Feedback, das uns die Möglichkeit zur Verbesserung gibt. Wir freuen uns darauf, Ihnen zukünftig einen wirklich zufriedenstellenden Service zu bieten. (Das Litfad-Supportteam ist rund um die Uhr unter [email protected] für Sie da.) Litfad

Dear Alex, Thank you for taking the time to share your detailed feedback, and please accept our most sincere apologies for the deep disappointment you have experienced. Waiting three months for a dining table, only to find that it looks vastly different from the advertised photos, is absolutely not the experience we want any customer to have. We are truly ashamed of how we handled your case, and we understand why you feel frustrated and let down. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We partner with top‑tier manufacturers around the globe to bring you stylish and affordable furniture. However, we operate in a complex supply chain, and in rare cases, custom‑made or batch‑produced items may show slight variations in colour, grain, or finish due to differences in production runs or material sourcing. We also acknowledge that online shopping—unlike traditional in‑store purchases—has inherent limitations: lighting during photography, screen calibration, and camera angles can all affect how a product appears on your device. To make things right, we would like to offer you two concrete solutions—please choose the one that works best for you: We will arrange a brand‑new replacement of the exact same table from a different production batch, with additional photos taken in natural daylight before dispatch, so you can confirm the appearance before we ship. If you prefer, we can replace it with another product of comparable or even higher value from our current collection—something that matches your taste and meets our highest quality standards. Additionally, as a gesture of our sincere regret, we are issuing a 15% discount coupon for your next order, in the hope that you might give us another opportunity to serve you better. We fully accept that this situation is our responsibility. We failed to manage supplier quality consistency, we failed to set realistic expectations about colour and finish, and we failed to respond to your complaint with empathy and action. As a result, we are now implementing stricter pre‑shipment photo‑matching checks for all custom furniture, and we are updating our product pages with clearer disclaimers about possible variations due to materials and lighting. Once again, we are truly sorry for the stress and frustration we have caused. Your feedback has been a vital lesson, and we are committed to becoming a more honest and customer‑focused company. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Stephen and Inna, Thank you for taking the time to share such a detailed and candid account of your experience with Litfad. We truly appreciate your honesty, your thoroughness, and – most importantly – your willingness to take a chance on us despite the mixed reviews you encountered. Your feedback is invaluable, not only because it helps us improve, but also because it gives other potential customers a balanced, real‑world perspective. We are genuinely delighted to learn that, in the end, you are happy with your two island chairs. Knowing that the product met your expectations, arrived in perfect condition, and required no assembly is extremely gratifying. We also take great pride in your recognition of our packaging standards – the individual wooden frame and robust protective materials are part of our commitment to ensuring that every item, regardless of its journey, reaches you as if it had never left the factory floor. We understand that the shipping time was the primary point of concern in your experience. We make every effort to display estimated delivery windows clearly on our product pages, and we provide real‑time tracking so that you can monitor your order’s journey from the moment it leaves our warehouse until it arrives at your doorstep. We also appreciate your positive mention of our customer service team’s responsiveness when you reached out after the ship docked – we strive to answer every query promptly and accurately. Now, we would like to take this opportunity to explain the underlying business model that makes our pricing possible. At Litfad, we have established deep, long‑standing partnerships with top‑tier manufacturers who share our commitment to quality, design, and craftsmanship. By sourcing directly from these partners and shipping straight from their factories to your home – whether you are in the United States, Europe, or elsewhere – we eliminate the costs associated with maintaining large inventories, warehousing, and multiple middlemen. These savings are significant, and we pass them directly to you. This is why you can often find the same item on Litfad at a price substantially lower than what you would pay at local retailers or even on major e‑commerce platforms like Amazon. We believe that exceptional design and reliable quality should be accessible to everyone, and our direct‑to‑consumer model is the engine that makes that possible. We also understand that this model comes with a trade‑off: longer shipping times. We never hide this fact, and we continuously work with our logistics partners to streamline the process and reduce transit times wherever possible. However, for customers who value significant savings over instant delivery, we believe the wait is well worth it – and your own words confirm that. We hope your new island chairs bring you lasting enjoyment and become a beloved part of your home. Should you have any future questions about care, maintenance, or additional purchases, please know that our support team remains at your service. We would be honored to welcome you back – and we promise to continue delivering the quality, value, and transparency that you deserve. Thank you once again for your trust and for taking the time to share your story. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight: We never claimed your returned product was in our warehouse all along. What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file. The 130% price limit was always part of our replacement offer. We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request. You have already received a full refund. Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us. We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request. We stand by our commitment to honest service and regret that this situation has led to misunderstandings. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Melania, Thank you sincerely for sharing your positive feedback with us. We are truly delighted to learn that you had a great experience with both our product and delivery service. Your kind words are a powerful affirmation of the dedication and meticulous effort our team invests in every aspect of our operations. Your trust and satisfaction are the cornerstones of our business, and we are deeply honored that you chose us for this purchase. We hope your new item becomes a cherished addition to your home. Should you have any questions about care, assembly, or future needs, our professional support team remains readily available to assist you. We look forward to the opportunity to serve you again and are committed to maintaining the same high standards in every future interaction. Thank you once again for your valuable feedback. It inspires us to keep improving and striving for excellence. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Simon, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration you have encountered with your ceiling fan purchase in the UK. We are deeply sorry for the time you wasted and the disappointment we caused. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We partner with top‑tier manufacturers around the world to bring you stylish, functional, and affordable products. However, we are also a global business, and we fully recognise that selling in foreign markets means providing accessories that are user‑friendly for local customers. Your remote should have had English labelling, or at the very least, an English instruction sheet clearly explaining each button’s function. After investigating your case internally, we believe that the most likely cause was a packing oversight at our warehouse—the correct remote for the UK market may have been mixed up with a batch intended for the Chinese domestic market, and our quality check failed to catch the error before dispatch. To put things right, we would like to offer you two clear options—please choose whichever suits you best: We will send you a replacement remote control with English‑labelled buttons (compatible with your existing fan) immediately, at no cost to you, via expedited shipping. If you would prefer a completely new ceiling fan of comparable value from our current collection, we will ship it to you free of charge and with full English documentation, and you may keep the original fan as well. In addition, as a gesture of our sincere regret, we are issuing a 15% discount coupon for your next order with us, in the hope that you might give us another chance to serve you better. Once again, we are truly sorry for the inconvenience. Your feedback has been invaluable in helping us improve, and we are committed to becoming a more reliable and customer‑centric company. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Lynn, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and disappointment you have endured. This is absolutely not the service we stand for, and we are deeply ashamed that we have failed you so badly. We are an international home décor platform dedicated to connecting world‑class artisans with your living spaces. We meticulously select high‑quality furniture for both indoor and outdoor living, and we strive to offer a curated collection that inspires and delights. However, we operate in a dynamic global market, and occasionally, despite our best planning, supply shortages can occur due to unforeseen shifts in raw material availability, production delays, or logistic bottlenecks. While this may explain why your chosen table became unavailable, it does not excuse our poor handling of the situation—especially the lack of clarity and the push for replacements you never wanted. We want to be absolutely clear about our policy: Every product we sell comes with a transparent refund and exchange guarantee. We also offer exchange options for items of similar value when customers are open to alternatives. However, we understand that you do not like any of the other tables we presented, and we respect your preference entirely. To set things right immediately, we are offering you the following choices: If there is any other piece in our collection at the similar price that catches your eye, we will ship it to you. Or since you have clearly stated that you do not wish to wait or accept alternatives, we will process a refund according to our stated policy. We also acknowledge that this situation is entirely our responsibility. We failed to manage our inventory forecasting, we failed to communicate proactively about the stock issue, and we failed to listen to your clear preference for a refund over a replacement. As a direct result, we are undertaking a thorough review of our supplier partnerships and tightening our inventory alert systems. Your feedback, and that of others, has been a wake‑up call. We are committed to rebuilding trust by becoming more transparent, more responsive, and more respectful of your choices. Please let us make things right—you deserve that much. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Lucy, Thank you for sharing your experience, and please accept our most sincere apology for the distressing situation you have encountered. We take every word of your feedback seriously, and we are deeply ashamed that we have failed you on multiple fronts. We are dedicated to helping you create your dream living space without breaking the bank. We partner with top manufacturers around the globe to bring you stylish, affordable, and functional furniture and fixtures. However, the supply chain is complex, and occasionally, market shifts or production halts can cause unexpected shortages. After a thorough internal investigation, we have confirmed that the original supplier for the ceiling fan model you ordered has discontinued that specific version, including its remote control components. We also understand your frustration about the product still being listed on our website. Please know that this is not an attempt to deceive. In some cases, there is no product suppliers in your area. We regret that this was not communicated to you clearly, and we are now updating our website to reflect real‑time availability per location to prevent similar confusion. Regarding your safety concerns: all our products, including ceiling fans, are sourced from certified manufacturers and comply with international safety standards. Nevertheless, your comment has prompted us to initiate an independent quality audit on that particular model. If any hazard is confirmed, we will immediately pull the product and notify all affected customers. Your safety is non‑negotiable, and we are grateful that you brought this to our attention. To make amends, we would like to offer you a concrete solution: Exchange for a comparable ceiling fan or any other item of similar price from our current collection. On top of that, we will issue a 15% discount coupon for your next order as a goodwill gesture, should you ever choose to give us another chance. We acknowledge that this entire ordeal is our responsibility. We failed to manage supplier communications, we failed to keep our website inventory accurate, and we failed to address your safety concerns proactively. As a result, we are reviewing our supplier vetting process, implementing stricter real‑time stock syncing, and setting up a dedicated team to handle replacement promises with absolute certainty before making any offers. We hope you will allow us to resolve this case to your satisfaction—because you deserve nothing less. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad