Livingwellstores (livingwellstores.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
A
Alan · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
A representative contacted me by phone…
A representative contacted me by phone after I had placed an order online. He made suggestions regarding the electric wheelchair I was buying for my mother that suited her weight, height, preferred positioning of the joystick etc. He was very helpful and made time to ensure what my mother needed was what she would be getting. The Jazzy Air 2 wheelchair by the way is wonderful.
Reply from Livingwellstores2026-06-10
Thank you for those kind words! We are delighted to speak with every customer who orders a power mobility product or lift recliner before we ship just to make sure the customer has chosen wisely. We do this no matter how they ordered from us; our own Livingwellstores.com, Amazon.com, Walmart.com, etc. We love talking to folks and discussing their needs.
R
Randy · 3 reviews · Experienced 2026-06-10 ·
★★★★★
I have been trying to receive a Breg OA…
I have been trying to receive a Breg OA Fusion Knee brace refurbish kit. It has been about 3 weeks, and i still do not have the full delivery. I can never get through when I call. I leave texts and emails. One of the emails does not work - hello@, and it takes 1-3 days to hear back on texts and emails.
I am going to revisit this review and also consider outreach to other agencies if I can not receive my full order.
Fast ship, correct parts received. Everything looks new again.
S
Scott · 2 reviews · Verified · Experienced 2026-05-04 ·
★★★★★
Everything worked out perfect from…
Everything worked out perfect from seller communication, shipping and delivery. Super impressed with the whole process of ordering and clarification from the store.
You are asking for a review when I haven’t received the product. Not even a shipping notification. Yet your website promised three day delivery. I’ve tried to email customer support twice but no response. I am not happy with this experience.
Living Well astoresvsaw this review and contacted me immediately by phone and email. They said they emailed and called several times before to explain a delay in my order and that they didn’t see my emails to customer service. Knowing that emails and phone calls can get lost in cyber space I’ll give them the benefit of the doubt. It is interesting that today both the email and the phone call from Living Well Stores came through, and that they saw my review.
I would still purchase from Living Well Stores in the future.
Reply from Livingwellstores2026-05-16
We're so sorry about thi! Your item is on a delayed ship until 6/4. We did email you on 4/27 with some options and we've also left several voice mail messages at the phone number you included with your order. We're just not sure what else we can do. Please do check your spam/junk email folder to see if you can locate our emails.
Product was even better than expected. Delivery was fast.
N
Nick Abbott · 1 review · Experienced 2026-04-27 ·
★★★★★
Living Well Stores for the win!!!
I seriously cannot say enough good things about Living Well Stores. Their customer service has been absolutely incredible. They treated me like an actual human being instead of just another order number, answered my questions, helped me figure out complicated brace/orthotic issues, and went way above and beyond what I expected.
In a world where customer service usually feels nonexistent, these people were patient, knowledgeable, responsive, and genuinely cared about helping. That level of support is rare.
If you're on the fence about ordering from them — don't be. These folks are legit and first class badass!!!
Reply from Livingwellstores2026-05-11
We know that lots of folks who buy what we sell are dealing with disabilities and injuries. It was our pleasure to help.
Kenneth Phipps did a great job explaining everything and helping me pick the right scooter for my husband and for his needs.
And received it in a timely manner.
Item has not arrive when stated. Still has not arrived.
I am extremely disappointed and will return the item. Expectations have not been met.
Reply from Livingwellstores2026-04-16
Hi Mr. Dyson, we see that you placed your order with us on Thursday, 4/9/2026. It was shipped on 4/10 via FedEx. These actually come from the mfr's Mexicali factory right over the California border. Due to tariff and border issues, the US government often and randomly slows these shipments by 1-2 days. We're so sorry about that, but your order is scheduled to arrive to you tomorrow, 4/17/2026.
Everything about living well stores is first class. followed through from start to finish with the very best outcome a successful return to amazon after try deny a the return
M
Melissa Allen · 1 review · Experienced 2026-03-18 ·
★★★★★
HORRIBLE customer service and communication
To go into full details about the run around this company has done, there isn't enough space. Not only did they revoke the 5 year warranty after 2 years, they have conflicting information being given to us regarding the repairs repeatedly. I have contacted the BBB in order to discuss the concerns as well. Customer service never answers the phone, does not call back and only replies via email and their contact form. How is it I got a message back stating in 19 years they have never had the issue working with a repair company on work orders, told us the customer at our expense to take it to a new location, then told mobility city to repair it, but is now arguing with the repair company over the bill? And yet the customer who needs the mobility scooter, still doesn't have it due to those 2 businesses disagreeing on how to handle the repair? If I could give it zero stars I would.
Reply from Livingwellstores2026-03-20
We're so sorry about this. But the warranty on this product, as is the warranty on all products requires that the customer care for the product in accordance with the owner's manual. Scooters must not be stored outdoors, exposed to rain and snow. While the mfr and the first tech who examined your scooter considered it unrepairable, fortunately we had one who was extra-talented and was able to fix it. As a one time courtesy, the repairs were at no charge to you. Because of the extent of the damage, it just took a little longer to complete than we would have liked. We apologize for that. As recommended by the manufacturer, please store that scooter indoors when not in use and ride outdoors only on dry, clear days
N
NA · 1 review · Verified · Experienced 2026-02-25 ·
