Livingwellstores (livingwellstores.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
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Casey Wilson · 1 review · Experienced 2026-02-05 ·
★★★★★
JAZZY ULtralight FAILED!
When the JAZZY ULtralight I ordered from Living Well Stores over the Internet failed within minutes after I unboxed it, I called customer Service. Mr.J.P. contacted Pride Mobility and they sent a replacement that arrived two days later from the factory. When I expressed concern shipping the failed unit back, JP worked with Pride to have a technician come to my home to repack the scooter and to arrange prepaid shipping. My only task was to affix the shipping label and call the shipping company to pick up the JAZZY. If I'm ever in Jacksonville, Florida, I'm taking JP out to lunch.
The company was very helpful in placing an order, however, the delivery went wrong. The shipping label carried the name of the parent company instead of having my name on the shipping label. Delivery was made to the campground I am in, but the mail room could not release it because my name did not appear on the label. Fed Ex could not track the package because my name was not on the shipping label. When I called Livingwell back to explain the situation their response was simply, “I’m sorry is there anything else I can help you with”, I was very disappointed in their uncaring response for all the hassle they caused.
Reply from Livingwellstores2026-02-26
We're so sorry about this! We checked our call recordings and see that the rep you spoke with spent considerable time with you explaining that your package was delivered and how to locate it at the RV campground where it was delivered. We've also our counseled our order entry team to make sure that customer names are prominently displayed on the shipping label. We're going to give you a refund on the shipping fee for your inconvenience however. Safe travels!
I placed an ordered last week , Inn no payed extra for a 3 day delivery. It’s been over a week and a half and NO Battery!
Reply from Livingwellstores2026-02-23
Hi from Living Well Stores! FedEx really let both of us down on this. There's no excuse for this delivery time. We're going to refund you on that shipping and then give FedEx a piece of our minds. Let us know if we can help in the future.
Great experience. They helped me make sure the new seat was the correct seat for my Dads power chair. Once we ordered shipping was quick and the package arrived in perfect shape. The seat came with instructions and it was very easy to install. Thank you!
We ordered this battery so we could take it on a trip this week. It arrived in time but it does not work. How can we return it?
Reply from Livingwellstores2026-02-10
Hi Ms. Lane! We're sorry that battery pack didn't work out for you. We note that you've not actually contacted us to let us know you have a problem and need a return. Please contact us at 800-704-8432 or via email at [email protected]. We'll take good care of you.
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Christopher J Wilson · 1 review · Verified · Experienced 2026-01-15 ·
★★★★★
Great experience
Great experience! Everyone was so helpful and super fast shipping my items out. I would definitely recommend them.
This company excels in great customer service. From my initial phone call to Living Well Stores on a Sunday morning to their prompt return call, my experience ordering a Baja Wrangler 2 scooter was flawless.
Steve was very knowledgeable about shipping large scooters to Hawaii. He made all the arrangements from the factory in Mississippi, to the ocean freight forwarder in California, and then to my home delivery on the Big Island. And the best part is that it only took 20 days from the date of my order to delivery in Hawaii.
Reply from Livingwellstores2026-02-10
Thanks for the kind words! It was our pleasure to get that scooter to you in Hawaii. Aloha and safe riding!
Great company, service and attention. 100% recommend. The product was exactly the same as a description, is the same support that I got from the hospital. The delivery was a expected.
great price (matched the competition)
great warranty (5 years - nobody else does that)
great product (Jazzy Carbon HD - Excellent!)
great support (responsive, stateside!)
Our representative was very patient and very helpful with picking out the right scooter for my husband who is 6foot 9 and 300 lbs. we would have ordered the wrong scooter, but he directed us to the right one and why
Customer service is fantastic! I received an item that had a design defect and would not fit in my home. The customer service representative immediately issued a refund followed by an explanation that they could not take it back once the box was opened and suggested that I donate it to someone who could use it. That's some of the best service I've seen in years!
We're so sorry about this! We don't show you as ever letting us know there was a problem with your bath transfer bench. We've left a voice mail for you and sent you an email. Please do give us a call at 800-704-8432 so we can make this right for you.
YOU GET A 5 STAR FOR COMMUNICATION AND RESPONSE TO EMAILS.
STEERED WRONG THIS CHAIR IS NOT OK FOR A 5'5" 140 LB ADULT. I KNOW MY SPACE BEING SMALL WAS THE HURDLE BUT JUST TELL ME YOU CAN'T ACCOMMODATE ME.
WHEN IT COMES TO THE MANUEL
1 INSTRUCTIONS WERE POOR
2 THE TOOLS NEEDED TO MAKE ADJUSTMENTS ARE NOT ONES A PERSON WOULD JUST HAVE SITTING AROUND
