LOOKFANTASTIC Singapore (lookfantastic.com.sg) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 60% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 96% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
The eyeshadow looks amazing can’t find a colourful palette in Singapore the colours so vibrant and the palette looks beautiful can’t wait to receive it
Reply from LOOKFANTASTIC Singapore2024-07-31
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
E
Eva · 1 review · Verified · Experienced 2024-07-30 ·
★★★★★
Horrible! Misleading and cheating!
Horrible. They are cheating. I have contacted the customer service to check the options of fast delivery they have informed me that for the orders above $260 there is free fast DHL shipping (same as therms and conditions on their web page) but while placing the order you can not select fast shipping at all!!! I contacted them after placing the order with the information I need this fast shipping they’re promised and they told me they can not do that at all and can not change to the fast shipping which they advertise. This is cheating and misleading!!! I needed to cancel my order. I hope they will return the money. I will never buy from them again. I strongly discourage you from shopping at that store!
Reply from LOOKFANTASTIC Singapore2024-08-01
Hi Eva,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A
Andy · 1 review · Verified · Experienced 2024-07-29 ·
★★★★★
My order 590848175 place on 6/7/2024
My order 590848175 place on 6/7/2024, till today 29/7/2024 still not receive!
On mobile app show dispatched , it supposes to deliver 19/7/2024 -26/7/2024 according to the app! Try to contact the customer service but they seem like not very helpful with the issue ! Ask them to proof of delivery or check and investigate. But they keep telling me to wait !
Reply from LOOKFANTASTIC Singapore2024-07-30
Hello Andy,
I am sorry to hear of this issue regarding the delivery of your order.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Good experience, but limited product / brand range
The experience is great~ but I hope there is a wider selection of products, as well as brands such as 111 skin
Reply from LOOKFANTASTIC Singapore2024-07-29
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I order a lot from look fantastic. I am impatient though and wish the products could arrive sooner. It takes 10 to 15 days to arrive
They have fabulous brands on their site.
Reply from LOOKFANTASTIC Singapore2024-07-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to choose and buying. Too many products displaying with complete information and instructions.
Reply from LOOKFANTASTIC Singapore2024-07-22
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
L
Linda · 1 review · Verified · Experienced 2024-07-21 ·
★★★★★
Issue with filling out my information
When I filled out my information, I could not change the country of origin. I believe it said the country of origin was Singapore. It only gave 4 choices. I live in the United States. There was no choice for United States. Also, I didn’t see a place to write what state I live in. I live in Pennsylvania. Im wondering if there was trouble with the website or did I do something incorrectly?
Reply from LOOKFANTASTIC Singapore2024-07-22
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Delivery takes 5-7days. Price and quality is key for me which is why I kee using lookfantastic. Best deals
Reply from LOOKFANTASTIC Singapore2024-07-19
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I
Ida · 1 review · Verified · Experienced 2024-07-16 ·
★★★★★
Dose and co marine collagen
Has foreign goods that are difficult to find in Malaysia, such as Dose and Co marine collagen. Also got free shipping for certain amount.
Reply from LOOKFANTASTIC Singapore2024-07-16
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
J
Jane · 2 reviews · Verified · Experienced 2024-07-16 ·
★★★★★
Improvement
Would be good if there are more products selections and there are filters to search for relevant products
Reply from LOOKFANTASTIC Singapore2024-07-17
Hello Jane,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Excellent products & great choice & easy to navigate website
Excellent shopping experience with superb choice of products
Reply from LOOKFANTASTIC Singapore2024-07-08
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
M
Michael · 1 review · Verified · Experienced 2024-07-04 ·
★★★★★
Fast & easy to buy
Reply from LOOKFANTASTIC Singapore2024-07-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Availability of the product and awesome pricing! Thanks
Reply from LOOKFANTASTIC Singapore2024-07-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
