LOOKFANTASTIC Singapore (lookfantastic.com.sg) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 60% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 96% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
User friendly website and good pricing for the product I was looking for.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
the company gives the impression you are ordering from a local website, has deliberately obscure information about the returns process, and when it comes to returns, expects the customer to pay for overseas courier service as the products are not suitable for return via postal mail. customer service is shocking. …. Edited: after this review co. Contacted me and arrange some mitigation.. much appreciated from their customer service
Hello Hersharan, Thank you for leaving your review. I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you. I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so. Kind Regards, Kayleigh
Different brands and products found in LK app where I am not able to purchase. Always have great discounts and real reviews of the products from different user.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Easy to order; good product description; reasonable free delivery qualifier.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire
Appreciate for all the Lookfantastic Customer Care Team Members who followed up my incorrect item received case and swift response that really make me surprised :)
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire
Hard to get through to customer service. Have to keep emailing them. The app itself has issues putting in voucher codes etc too. Quite frustrating.
Hello Laura, Thank you for your review. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. Kind regards, Liam
Great promotions, easy checkout
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire
Love that lookfantastic carries many product brands, including brands that are lesser known or not available in the retail stores at where I live. The app interface could be improved thou. i was having issues adding items into the basket and also when I clicked to check out, the page doesn’t load. I have to exit the app and try a few times to load the payment page.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Sam
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
Online purchase is user friendly and clear. Confirmation is in detailed and fast.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire
The customer support team is fantastic! An item in my order was damaged upon delivery and a gift with purchase was missing. I surfaced these to the customer support team. Not only was their response swift, there was no questions asked and I was offered a replacement for both items. This gives me the confidence in continuing to support LookFantastic. Well done!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
0 stars. They use parxl for cross border shipping and they lost my parcel the first time. There were no updates provided. I had to send in an inquiry after the parcel was already delayed for a week and only then I was told my high value purchase was not coming. Asked them to resend and it's been 2 weeks since the replacement item has supposedly been sent but until now it's still showing as "booking received" on the tracking page. It's been a total of 5+ weeks and counting since my original order which was supposed to arrive in "5-7 working days." Ridiculously inept company. They were supposed to send express as well for purchases above $300 but they didn't even after I requested for the replacement to be sent via express. I had the same exact experience a few years ago which is why I have avoided them like the plague since but I thought I'd give them another chance as it's been a while. Big mistake. Still inept and customer service is a joke. AVOID!
Hello Leigh, Thank you for leaving your review. I am sorry to hear about this experience. I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further. We look forward to resolving this matter for you. Kind Regards, Kayleigh
Hello, I am sorry to hear of this issue. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you. I will be able to get this sorted. Kind regards, Sam
Items are not organised properly according to alphabet for function. Very difficult for customers to choose items to put in basket.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
Excellent premium products at reasonable prices.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
With certain amount should throw in free deivery
Hello, I am sorry to hear of this issue. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you. I will be able to get this sorted. Kind regards, Sam
It’s my first and last purchase on Look Fantastic. I’ve gotten an item that apparently was not supposed to be for sale as it’s a sample item. I’ve chat with them for so many weeks in attempt to ship my parcel but they’re not cooperating at all. It was their fault to begin with to be selling items that are not supposed to be for sale. I don’t know why they can’t seem to process it as fast. Do not trust this site at all unless you want a traumatic experience.
Hello Amy, Thank you for taking the time to leave your review. I am sorry to hear of this matter and I want to get this looked into. At present I cannot locate your account, can you please update your review or contact us via your account. Kind regards, Jess
This website is a scam, they do not despatch the items you purchased and they get non-humans to manage their customer service. At first When asked if the item is OOS hence no progress in the delivery they reassured me that they have stocks. Then I asked on why wasn’t the express delivery offered to me since my order was above $400 , they said the order is out of stock. I questioned them on which item is out of stock they then replied to tell me they are unable to amend the order. This is the worst experience ever. Scam business! Online chat that doesn’t work!!
Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam
103 reviews matching