Solar lanterns are not as advertised
Solar lanterns are not as advertised. Customer service stopped responding when I demanded a total refund. Do not order from this company.
About Loomhy
Data updated- Website
- loomhy.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 0% (0/47)
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Is Loomhy legit?
Loomhy (loomhy.com) has a 1.0 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently reported that the products received looked completely different, felt of cheap quality, and were much smaller than advertised online. Consumers expressed deep frustration regarding the ordering process, noting that items consistently arrived incorrectly sized or entirely different from expectations. People also highlighted major difficulties when trying to process returns, as support teams frequently refused to provide proper return addresses or full refunds. Some reviewers were happy with certain minor aspects, such as appreciating the color of an item or successfully receiving a full refund after persistent emails.
Auto-generated from all reviews of this business. For reference only.What people say
THEY ARE SCAMMERS!
THEY ARE SCAMMERS! I received the tiny plastic solar lanterns they showed on their site NOT to buy. These do not have a flame either. And I ordered 8 sets of artificial flowers that do not arrive at all! They are the worst and never buy from them. They deserve a -5 rating.
Their solar lanterns are half the size…
Their solar lanterns are half the size of what is shown in photos with people and shipping from China took three weeks. The pictures make them appear to be glass with a real flame and they are just plastic with a flame that looks nothing like what is shown in ads. You can buy the exact same lanterns on Amazon for half of the $55 price I paid for two lanterns. After exchanging approximately six emails with customer service requesting a refund of 50% and not having to return them to China they finally offered me a refund of 15% which I took and chalked up the experience to always checking reviews before purchasing. DO NOT PURCHASE FROM THESE CHINESE SCAMMERS!
the solar lights on the sight are a big…
the solar lights on the sight are a big joke alot smaller and no flame I would like my card given a cedit
“Never buy from Loomye/Loome
“Never buy from this Company. Their trading standards and customer service practices are appalling. They do not advertise their products honestly, as they purport the shoes to be orthopaedic, which couldn’t be further from the truth. The shoes were made with thin, flimsy plastic, 2 sizes smaller than ordered with evidence of parts of the shoe being badly glued together. I chased them up many times for shipping details, which they were never able to provide. After 4 weeks, when I attempted to cancel the order and get a refund, the elusive package miraculously arrived. It’s taken many emails over many weeks requesting a return address and full refund. They began offering me a 15% refund or a 15% discount on my next order and to give the shoes to charity!! Every email it increases to 15%, 20% refund etc! This fraudulent company has breached every rule in the book in regard to Customer’s Rights. Do not get fooled and throw your money away to these cowboys.”
TOOK MY $$ Never Received Solar Lantern!!
Took my money and never got the Solar lantern. Plus afterwards my phone was hacked. DONOT DEAL WITH THIS COMPANY they are CROOKS
Definitely a scam!
Definitely a scam! Tried to cancel an order less than an hour after I made it, which according to their terms and conditions should be accepted.2 (Wish I'd read the reviews first.) Keep getting emails from customer service asking me if I want to keep the order and offering 20% then 30% off next order. Canceled bank card I used.
I also ordered the calico lights and…
I also ordered the calico lights and got the little ones that fit in your hand with nothing but a little stem for a light in the middle. They give you nowhere to live chat as they say they will and nowhere to write to them. Definitely a scam. What do you expect when you figure out where it comes from! They are such liars and deceivers.
Ordered a pair of sandals and got 'fakes'
Ordered a pair of "Orthopedic & Non-Slip Sandals" and received something quite different, with a flat insole (though the sandals online is shown with arch support, etc.), a sole which cannot bend at all, different straps and a combo color, not the white I ordered. Only item which as correct was the size. They are certainly 'fake', and unwearable, but can't return as no one responds.
They sent the wrong size and will not replace the shoes.
I ordered 2 pair of shoes, identical except for color. The beige were fine, the blue were the wrong size. l contacted the company. they stated it would be to expensive to return the shoes so they offered 15% off this order of 15% off a future order. (like I would order from them again!!) Never Again. Terrible company.
Loomhe described there product which…
Loomhe described there product which was a out door Solar Flame Lamp. They told why to buy their lamp and not the cheaper lamp. This lamp I received could not be any cheaper it is the one in the picture they said not to buy. Now im out Sixty dollars and no customer service what so ever . I did report them to the BBB. LOOMHE SUCKS ,DO NOT BUY FROM THIS PLACE !
I ordered large patio lights that were…
I ordered large patio lights that were supposed to be a flame but no it took 2 weeks for delivery, the lamps were very small 4 1/2” wide x 5 1/2” high and the flame is non-existing just a blinking light and they want you to pay to ship them back to China. Don’t fall for this scam like I did! Nothing like the ad!
Bought solar lights
Bought solar lights. The advertisement shows big lamps being carried with two hands. My lights showed up and they fit in the palm of your hand. Big time false advertisement.
Wrong size sent
I ordered three pairs of sandals size 5 / 38 and received all three pairs in size 36, which absolutely no good to me. They requested photos, which I sent. They then told me they do not accept returns but I can buy all the sandals again and they will give me a 20% discount. I wouldn't advise anyone to deal with this company. Their customer service leaves much to be desired.
I ordered the4 big solar lights and I…
I ordered the4 big solar lights and I got 2 very small lanterns,nothing at all like what was advertised. Very disappointed. Haven't heard if they will replace them or not.dont by from these people
I bought four big lanterns and got two…
I bought four big lanterns and got two very small plastic lanterns. Loomhes is a scam. They said they were refundable, yet they refuse to answer emails to send the product back. I wish I would have checked reviews first. Stay away from LOOMHE!
Refused refund
Ordered two pairs of shoes which were too small. Could not see how to return them and ask for refund. Finally found an email address and got an AI generated response asking me to send a photo of the goods. I did so, the shoes were still in their packaging but were easily identifiable. Another email came suggesting that a return would cost over $20 and take 1 month so they suggested that we just donate them to charity.
There should be a minus rating
There should be a minus rating - absolute scammers and con artists
I received a pair of shoes that looked…
I received a pair of shoes that looked cheap and did not fit. I tried to follow instructions to send shoes back which they say must be done within 24 hrs of receipt. I received an undeliverable notice. I tried again and got the same message. I would never purchase from them again because they do not live up to their return policy.
Should be minus star
Should be minus star. Avoid avoid avoid. At your own peril. If you want to throw money away, this is the company deal with. When I received my copy of the order shortly after it was placed , I noticed they had missed out my house number From the address. I notified them right away. However several weeks later the tracking showed item was being returned to sender. I messaged them telling them it was on its way back to them and showed the proof of return supplied by Royal Mail, I got an urgent message which said I had to go to sorting office to get the parcel or it was being sent for destruction Unfortunately after visiting sorting officeI was unable to retrieve parcel After several hours of chasing parcel and phoning supplied numbers I message loo he again. No reply. Please please do not use this company, there are no guarantees
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