Lowrance (lowrance.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 30% give 1 star; The business has replied to 22% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
Help may be from Foreign country, could have language issues.
Lot of trial and error, but he ( tech ) and I overcame and hopefully solved the issue......
Reply from Lowrance2023-04-05
Hi, Malcolm. We're glad to hear that you were able to get the assistance needed. If it's easier for you to write to us, we'll be happy to help via social media or email. Thanks for the positive review.
J
James York · 1 review · Verified · Experienced 2023-03-05 ·
★★★★★
No instruction manual, your on your own to try to figure things out.
No instruction manual, you’re on your own trying to figure
Reply from Lowrance2023-04-05
Hi, James. You can find an electronic copy of the manual here: https://www.lowrance.com/downloads/ Or if you give us a call at 800-628-4487 or email us at [email protected], we will be happy to mail you a copy. We're also very happy to answer any questions you may have. We're very sorry to hear you had a negative experience.
D
David · 3 reviews · Verified · Experienced 2023-03-03 ·
I love the trolling motor and graphs, but getting the maps had been a problem. I ordered the maps, they took my money, then canceled my rider saying they no longer sell the map I purchased. Still waiting for credit and to find out what maps I can purchase to go on my graphs for lakes near me.
Reply from Lowrance2023-04-05
Hi, Bryan. We're sorry to hear that your order was canceled. Please give us a call at 1-800-628-4487 or email at [email protected], we'll be happy to help you find a map that works for you.
S
Steve Steve · 1 review · Verified · Experienced 2023-02-24 ·
★★★★★
Fast delivery.
Fast delivery. Easy to install.
Can't wait to test it on the water.
Reply from Lowrance2023-04-05
Thanks so much for doing business with us, Steve! We appreciate you!
m
matthew matthew · 1 review · Verified · Experienced 2023-03-03 ·
★★★★★
Very fast delivery of items that I…
Very fast delivery of items that I ordered. Prices were very good all around great purchasing experience.
Reply from Lowrance2023-04-05
Thanks for the compliment, Matthew! That's great to hear!
Was smooth and easy process.
But I messed up, got the wrong model. Waiting on them to return my email still. Hopefully b4 the 3o say return policy ends!
chip stopped uploading and said it was registered to another account. i am on hold now for over 2 hours trying to get a rep. when i plugged the card in my hds live it did not come up on menu
R
Richard Richard · 1 review · Verified · Experienced 2023-02-20 ·
★★★★★
Quick shipping
Quick shipping. Everything arrived safely. Everything worked when installed.
Neither Lowrance or Bass Pro can tell me how to use my 9" or 12" HDS Live units but they will sell them,I'm told by a pro that Lowrance has regional people and will come to you,not even a phone call
Reply from Lowrance2023-03-06
Hi, Scott. We'll be happy to help with your unit. You may reach us on Facebook, Instagram or Twitter. Or if you're not interested in contacting us via social media, you can call us at 1-800-628-4487 or email us at [email protected]. We do have a technical support team that can help operate the unit.
Buying directly from the site went smoothly, but I still have yet to hear a reply from submitting an order form for the college team’s sponsorship discount….
Reply from Lowrance2023-03-06
Hi, Noah. We're very glad to hear that your order went smoothly. Sorry for the delay in your request regarding a sponsorship. We will send a reminder to that team. Thanks.
everything. i am just a huge lowrance fan. couldnt wait to set my boat up with lowrance products. all the staff that i have spoken too over the last few weeks made my experience that much better. i was able to get everything i needed and wanted just by talking with the staff. they should all get hds's for a bonus!!!
J
James · 1 review · Verified · Experienced 2023-02-21 ·
★★★★★
Everything was great
Everything was great! Got it hooked up ! Installation was pretty Easy!
For my small package, you could have shipped in USPS regular mail instead of Fex Ground which took longer
Reply from Lowrance2023-03-06
Hello, KHE. We're so sorry to hear your package took longer than expected. We will forward your comment to management for review. We do appreciate you doing business with us. Thank you!
r
randy randy · 1 review · Verified · Experienced 2023-02-20 ·
★★★★★
You need to come out with a competitive…
You need to come out with a competitive product to hummingbird 360
Reply from Lowrance2023-03-06
Hi, Randy! Thanks for your feedback. We will forward your comment to our research and development team for review. We do appreciate you!