i've always have been able to locate…
i've always have been able to locate answers to my queries
About Lowrance
Data updated- Website
- lowrance.com
- Category
- Hobbies & Crafts
- Location
- United States · Tulsa
- Status
- Unclaimed
- Last 12 months
- 8 reviews
- Replies to negative
- 22% (8/37)
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Is Lowrance legit?
Lowrance (lowrance.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 30% give 1 star; The business has replied to 22% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great products
Lowrance always has great products and they are easy to do business with. I run total Lowrance on my boat.
I would have preferred to have the…
I would have preferred to have the option to decide whether or not my unit was repaired or replaced.
Reply from Lowrance2023-03-06
Hi, Thomas. Thanks for your feedback. We're always looking for ways to be the best and appreciate you letting us know. We see that your unit was replaced. If you are having any trouble with your replacement, please don't hesitate to let us know. Thank you.
Perfect piece for my fish finder at a…
Perfect piece for my fish finder at a great price
Customer service was awesome and…
Customer service was awesome and perfect for the product numbers and descriptions I needed
Lowrance makes so many different…
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd stock a given item that was touted as the newest of some item and 6 months later Lowrance was pushing a newer version of that item. Hard for retailers and even harder for customers
Reply from Lowrance2023-03-06
Hi, Marie. Thanks for your feedback. We're always looking for ways to be the best and value your input. If you ever need more information about current products, please feel free to reach out to us via social media, email or you may give us a call. We'll always be happy to help and answer any questions. Thanks!
Eazy order and quick delivery.
Would have been 5 stars but slow…
Would have been 5 stars but slow shipping
Reply from Lowrance2023-03-06
Thanks for the positive review, Darrell! We're sorry to hear that the shipping was slower than expected, but glad you brought this to our attention. Thanks for doing business with us. We appreciate you!
Works great !!
Warranty
Had a power issue with a new unit Excellent company & customer service they stand behind their product and replaced the unit quickly for me .I Have been a customer for over 30 years purchased many units along the way
I received the wrong item
I received the wrong item. I requested item 000-12244-001 but received item 000-14583-001. Now I have to go through the trouble of sending an e-mail after spending time on two calls trying to correct the mistake. All other items were the correct items and the shipping time was quick. Please slow down and insure items requested match items being sent out. Thanks
Reply from Lowrance2023-03-06
Hi, Irvin. Thanks for your feedback. We will forward your comment to management for review. Thanks for your patience with us. We appreciate you!
Andy was a big help
Andy was a big help. He didn't stop until my problem was solved. Excellent customer service.
Great secure transaction
Was easy and fast transaction. Only owned Lowrance my whole life and love them. Loved the email confirming my purchase. Great thing these days
Customer service is terrible
Customer service is terrible. I sat on the phone over thirty minutes just to get a rude individual with no answers to a simple question. That was when will I receive my part ordered. It stated 3-5 business days but I hadn’t received any shipping information so I was just asking. After asking why so short with customers he hung up on me. Seems to be the norm from the tevie s I e read which is sad seeing y’all have such an amazing product.
Reply from Lowrance2023-03-06
Hi, Jason. We're so sorry to hear you had a negative experience. We've forwarded your comment to quality assurance for review. We will work to get this corrected. We value every single customer and appreciate you doing business with us. Thanks, Jason!
Helpful Service
I had a representative her Name was Marie and she was very helpful on the products and she also asked other people in her department if she was unable to answer my questions
Listen to customer
Your customer service people need to actually respond to questions asked.
Reply from Lowrance2023-02-21
Hi, Scott. We're so sorry to hear you had a negative experience. We've found the case number associated with your email address. We will forward this complaint to the call center manger to have the issue addressed. We do appreciate you bringing this to our attention.
Great company to work with fast service…
Great company to work with fast service and fast shipping
GREAT PRODUCT
Thanks for answering my questions about my new Lowrance HDS Live. The diagrams you sent were helpful.
Quick response to questions I had and…
Quick response to questions I had and quick delivery
Have not used my Active Target yet
Have not used my Active Target yet. But it was easy to install. Directions were easy to understand. Looking forward to seeing how good it works when fishing