Lucid Trading

Poor KYC Experience and Lack of Support

I had a very disappointing experience with Lucid. I submitted my KYC using my genuine personal information and a valid government-issued ID, but my account was flagged during the verification process. The message stated that the decision was final and could not be appealed or reviewed. I was also unable to contact live support because the live chat is only accessible from within the dashboard. Since my account was locked due to the KYC flag, I had no way to speak with a live agent. Email was my only option, and I did not receive a response. This left me with no practical way to understand or resolve the issue. I understand that KYC and fraud prevention are important, but there should be a transparent review process for users who believe their verification was flagged in error. A permanent rejection without an explanation or an opportunity to clarify is extremely frustrating. Based on my experience, I cannot recommend Lucid due to the lack of communication and customer support during the KYC process.

Unacceptable payout delay: Account locked in endless KYC loop - Ticket #122212714

I am giving 1 star due to an unresolved technical issue blocking my payout. I have already completed the identity verification (KYC/Plaid) process multiple times. Support agent Tammy asked me to redo the verification and email her directly once finished. I completed it immediately as requested and sent the email, but my account was automatically placed back into a 24-hour review loop. My documents are 100% correct and complete, yet my account remains locked behind this repeated automated system error, holding up my earned payout. I am asking the support team to manually approve my account and process my payout request as soon as possible.

I recently had an issue regarding my…I recently had an issue regarding my transition from a Daily Funded account to the Lucid Live program.

I recently had an issue regarding my transition from a Daily Funded account to the Lucid Live program. I had questions about how my eligible funded-stage profits would be handled, and the initial information I received was unclear. I reached out to support and, after requesting clarification, my case was escalated to the Live Team. Koushik from the Live Team reviewed my situation and provided a clear explanation, confirming that my eligible funded payout would be processed according to the payout rules. I appreciate the professionalism, responsiveness, and willingness of the team to investigate the issue rather than leaving it unresolved. The clarification provided gave me confidence moving forward into the Live program. Thank you to Cynthia and Koushik for their assistance and for taking the time to resolve my concerns.

Disappointed by account review process

Your account was flagged for identity verification and placed under review. During that review, multiple items were found to be inconsistent.For that reason, Lucid Trading is not able to offer our services to you at this time.Due to the volume of applications we review, we are not able to provide individual detail on why a verification did not pass. This decision is final and is not subject to appeal or further review

Best company by far

Best company by far, super fast payout and great ceo

What a shame to have to write this review

As of today, Lucid Trading has carried out a stealth price increase. Previously, a 50K Flex account cost $98 with the typical 30% discount. Now it costs $105 under the excuse of not having selected a “voluntary” DLL and thus “helping you” control risk. “You decide!” they say… but you have to take the add-on if you want to keep things the way they were before.

Best Pro Firm ever

Lucid Trading Prop firm

I use to think this was the best prop firm given others results. Well today changed my mind customer service is horrible. They did not address my concern. Long story short , lucid (the merchant) initiated a refund for one of my prior evals. Lucid is trying to say i guess i initiated It (No one in support takes your issue, the AI is better at addressing concerns) when my bank is telling me the merchant issued It and i KNOW i did not initiate a chargeback. When trying to address my concerns to support, all replied back with the same message “Hi , ​ Welcome to Lucid. This is Sailor from the Customer Support Team Your account has been permanently banned. This action is final and cannot be reversed. We wish you all the best and good luck in your future endeavors.” I found multiple people with the same exact issue but customer service bashed one guy in the discord and blocked me from the group because i asked for them to investigate my issue also. I was a few days from payout on one of my accounts. I did NOT chargeback any of my accounts. No one from support is actually handling the issue properly or professionally.

Banned for a chargeback I never made - Chase confirmed it was Lucid's own refund

I have been a happy Lucid customer for months and have spent a lot with this firm, which is why I am posting. On August 5 my 5 funded accounts were permanently closed. Stated reason: Chargeback, 1 case, 81 USD. I never filed a chargeback. Chase confirmed the 81 USD credit was a merchant initiated refund issued by Lucid, and my transaction record shows it posted as a RETURN, the card network code for a merchant refund. Disputes post under a different code. I sent that record to support and have offered to send the 81 back if it helps. I was told the decision is final and cannot be reviewed. I fully support banning real chargebacks. This was not one, and other traders in the Discord are reporting the same thing, which points to refunds being misclassified somewhere in billing. Pulling the reason code from the processor would take a minute and settle it. Ticket 215475373301592. I want to keep trading here, and I will update this to 5 stars the moment someone looks at it.

I genuinely cannot believe how this has…

I genuinely cannot believe how this has been handled. This morning, I was permanently banned for "chargeback" without being shown any evidence or given any opportunity to explain my side. The decision was immediate. What's even more frustrating is that you're instructed to contact support, but when you do, there isn't actually any review process. I wasn't asked any questions, I wasn't allowed to provide any evidence, and I wasn't given a chance to defend myself. I simply received a response saying I was permanently banned and "good luck in the future." I've invested a significant amount of money into Lucid because I believed in your company. To be treated this way, without due process or even a proper investigation, is incredibly disappointing. I know, with complete honesty, that I did nothing wrong. I'm not asking for special treatment. I'm asking for fairness. Please conduct a genuine review of my account. Look at the evidence objectively. If I've done something wrong, show me what it is. But if there has been a mistake, I deserve the opportunity to clear my name instead of being permanently banned without explanation. To the person reading this, I ask you one thing: imagine you were in my position. Imagine being accused of something you know you didn't do, losing access to an account you've invested heavily in, and then not even being allowed to explain yourself. Please make your decision as though you were the one affected. All I'm asking for is a fair and unbiased review.

Kyc sticks

Kyc sticks Costomer service like wall of brick 🧱

banned the payout day!

banned the payout day! they banned my brother the payout day! he had alot of money in the accounts and they asked for one more verification and after that they banned him with no reason! and also they dont answering in support chat! i have many payouts with them but never a big one! my bro had the big one and got banned for this! careful guys! lucid its an other scam!

Best Propfrim I have taken my first…

Best Propfrim I have taken my first payout with lucid it will be remembered and lucid is genuinely good just awesome

Great platform offering and instant…

Great platform offering and instant payouts. Follow the rules and trade well!

Very simple and hassle free process

Abysmal Customer Support: Copy-Paste Canned Responses and Unjustly Closed Tickets

I am writing this review to warn potential users about the utter lack of professionalism in Lucid Trading's customer support system. And they will cancel reset/discount promotion without prior notification or description. Bad user experience, feels like scammed. The Issue: During their Christmas promotion ("Buy 5 accounts, get 1 free reset"), I purchased 5 trading accounts under order numbers #283225, #283486, #283588, #283583, and #283613 using coupon code. Per their promotional terms, I earned 1 Free Account Reset. I never used or claimed this credit, yet it recently disappeared/became invisible in my account portal. The Support Failure: I submitted a detailed support ticket asking to restore or manually credit the earned free reset, explicitly listing all 5 order IDs for verification. Instead of actually investigating the issue: * Support agent Yggy sent a generic, copy-paste canned response completely missing the point, claiming "discount codes are one-time use / expired so we cannot issue new codes." * The agent immediately marked the ticket as "Resolved" and closed the chat without allowing any further clarification. To be clear: I was NOT asking to re-use an expired coupon code to make a new purchase. I was asking for a Free Reset that I had ALREADY earned by completing the 5-account criteria. It is completely unacceptable for a company to dismiss legitimate customer inquiries with irrelevant macro-responses and close tickets prematurely. This reflects extreme laziness in support management and a complete disregard for earned promotional benefits. Unless this issue is escalated to management and my earned 1 Free Reset is manually restored, I strongly advise other traders to reconsider using this platform due to their unreliable support and missing rewards.

I had registered as a new customer

I had registered as a new customer. I filled up everything properly and submitted authentic document for KYC. The dashboard kept saying that the account is under review for an entire week. Then one day they say that my account has been flagged and the decision is final. Cant appeal or no clarification on whats wrong. I have seen hundreds of people over discord with same issue. What kind of backend are they running? How can it be this flawed? Worst prop firm.

WTF Lucid?

My account was permanently banned for an alleged chargeback of $81. I have no idea what this refers to because I have never requested or received any refund or chargeback. Support did not provide any evidence or a proper explanation and only stated that the decision was final. So this is what you can expect with Lucid - they just ban you and there is nothing you can do about it. I had 3 payouts from them and this funded acc was 2 days before another one with nice profit on it. So thank you Loseit trading for this great "support" experience.

Terrible support and scammy practices - they lock you out and ghost you!

Lucid Trading's handling of technical failures and customer support is completely unacceptable. Here is the full breakdown of how their system failure destroyed my 4 funded accounts, followed by total silence from their team: The Outage & Lockout: During an active trading session, my Tradovate platform suddenly disconnected due to a network/server drop. Naturally, I tried to log back in immediately. When it failed, I went straight to my Lucid dashboard to retrieve my credentials, only to discover that their entire website was completely shut down for unannounced maintenance with zero prior warning or email notice sent to traders. Trapped with No Way Out: Because their dashboard was down, I was completely locked out. I didn't have months-old registration emails saved externally, as every trader relies entirely on the live dashboard for daily access. I panicked, frantically searched Google for alternative contact details, and sent multiple emergency emails to any address I could find, warning them that my positions could face liquidation.(i could not even set stop loss) I received zero response and zero alternative communication channels. The Aftermath & Total Ghosting: Because of their infrastructure blackout, my positions got breached through no fault of my own. When the site finally came back up and I reached out to their live chat with full timestamped proof, screenshots, and an explanation of my desperate attempts to reach them, their support agent (Eduard) simply read the messages, marked them as "Seen", and completely ghosted me for hours without a single word of explanation or willingness to escalate. Bad Business Practice: Over time, I have purchased and traded many accounts with them, but instead of reviewing server logs or showing basic professional integrity, they hide behind generic T&C clauses, refuse accountability, and ghost paying customers when a real problem occurs. If you are a trader considering this prop firm, be extremely careful. They can wipe your funded accounts due to their own unannounced technical failures and then completely ignore you when you ask for justice. Avoid at all costs!

Terrible support system they don't even…

Terrible support system they don't even communicate with client properly I had a issue of regarding KYC verification for few days it show account under review and one day they said account flagged for multiple items found to be inconsistent and they don't even explain what's wrong I just created the fresh account