Luggage To Ship (luggagetoship.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 78% of negative reviews. Last updated 2026-08-10.
Adam was really helpful and so friendly. He was helping step by step all the way through. Thank you so much.
Hello Thank you for your kind review! We're delighted to hear that Adam was friendly, helpful, and guided you every step of the way. We truly appreciate your support and look forward to serving you again! 😊 Thank you, Customer Service Team
We used LtoS for the first time recently and was left really impressed. We scheduled our pick up for May 18th, but they never arrived to collect and was told "they missed our pickup". I was left disapppointed but was assured they would be collected next day. True as their word, it was collected as promised. Delivery was expected to be around may 29th (std shipping option), instead all our packages had arrived by May 24th, same day we arrived at our new home! Did not expect that and was very happy with how they "made up" for their error. Will definitely continue using them! Thank you LtoS!!
Hello Keran, Thank you for sharing your experience! We sincerely apologize for the missed pickup and appreciate your understanding. We're delighted we could make it right and that your shipment arrived even earlier than expected. Thank you for choosing Luggage To Ship—we look forward to serving you again! 😊 Thank you, Customer Service Team
Overall, the delivery experience was good. The shipment arrived on time as scheduled. However, two of my luggage pieces arrived damaged, which was disappointing. As for customer service, I spoke with Mr. Adham, and his assistance was exceptional. He was professional, careful, and worked with me to explore every possible solution to ensure customer satisfaction. I would rate his customer service as excellent and greatly appreciate his efforts and support.
Hello Rania, Thank you for taking the time to share your feedback. We're pleased to hear that your shipment arrived on time, and we sincerely apologize for the damage to two of your luggage pieces. We're also delighted to know that Adham provided you with exceptional support throughout the process. We'll be sure to share your kind words with him. Thank you for your trust, and we look forward to serving you again. 😊 Thank you, Customer Service Team
I needed to add a box to a pending shipment and Harry was able to help me through and get new labels sent. Took the hassle out of the process. Thank you!
Hello Darla, Thank you for your wonderful review! We're delighted to hear that Harry was able to assist you quickly and make the process hassle-free. We truly appreciate your feedback and look forward to serving you again! 😊 Thank you, Customer Service Team
I had a great experience with this shipping and forwarding company. I purchased a laptop from Best Buy through their service, and unfortunately, I later discovered an issue with the laptop while it was still under warranty. I am currently in contact with both Best Buy and the shipping company regarding the warranty process. Mr. Adham was extremely helpful throughout the entire situation. He took the time to explain all the available options and provided detailed information about the safest, most reliable, and most cost-effective ways to ship the laptop from Germany back to the United States for warranty service. His professionalism, knowledge, and willingness to help made the whole process much easier and less stressful. Many thanks to Mr. Adham for the excellent support and valuable information. I truly appreciate his assistance. Five stars without a doubt!
Hello Ibrahim , We sincerely appreciate your thoughtful review! Providing reliable support is our priority, and we're delighted that Adham was able to help you every step of the way. Thank you for choosing LuggageToShip! 😊 Thank you, Customer Service Team
Hello Tarek Thank you for your feedback! We’re glad to hear that Adham was of great help. We really appreciate your kind words and will make sure to pass them on to him. We’re always here if you need any further assistance! 😊 Thnak you Customer service team
I appreciate you Adam for making the best luggage experience
Hello Syeda, Thank you for your kind review! We're delighted to hear that Adam made your experience a great one. We truly appreciate your support and look forward to serving you again! 😊 Thank you, Customer Service Team
Adam was outstanding! He provided excellent customer service, going above and beyond to make sure my shipping issue was resolved in a timely manner. I will always use Luggage to ship because of this support.
Hello Jane Thank you so much for your amazing feedback! We're thrilled to hear that Adham provided outstanding support and went above and beyond to resolve your shipping issue quickly. Your kind words mean a lot, and we’ll be sure to share them with him. We truly appreciate your trust in our service and look forward to assisting you again! 😊 Thnak you Customer service team
Unfortunately I had to cancel a shipment. Harry came in line and quickly helped me with that. Couldn’t have been easier. Great help.
Hello Thank you for your feedback! We’re glad to hear that Harry was able to step in and assist you quickly with the cancellation and make the process easy for you. We truly appreciate your kind words and will be sure to share them with him. We’re always here to help whenever you need us! 😊 Thnak you Customer service team
Called the customer service and Adam was very polite and patience in listening and very thoughtful in responding my questions regarding luggage transportation since it’s my very first time using Luggage to Ship
Hello Thank you for your kind feedback! We're really glad to hear that Adam was polite, patient, and helpful in guiding you through your first experience with Luggage to Ship. We appreciate you taking the time to share your experience and look forward to supporting you again in the future! 😊 Thnak you Customer service team
The online chat assistant Harry was very helpful in setting up an online account.
Hello Warren Thank you for your kind feedback! We’re glad to hear that Harry was very helpful in setting up your online account. We truly appreciate you taking the time to share your experience and are always happy to assist you again whenever you need support. 😊 Thnak you Customer service team
Amazing service, Adam is the best in the field! Thanks
Hello Asaf Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience. Adham will be delighted to know that his efforts made such a positive impact. We truly appreciate your support and look forward to serving you again soon! 😊 Thnak you Customer service team
Hello Dylan Thank you for your feedback! We're glad to hear that Adham was a great help. We appreciate your kind words and will be sure to share them with him. We look forward to assisting you again in the future! 😊 Thnak you Customer service team
Adham was amazing , helped me fix my order , everything went smoothly!
Hello rajhaz Thank you for your kind words! We're delighted to hear that Adham was able to help resolve your order and ensure everything went smoothly. We truly appreciate your feedback and look forward to assisting you again in the future! 😊 Thnak you Customer service team
Customer service is top tier, I’ve spoken with Oliver and Adam and it is 10/10. Everything is very thorough and professional and my luggage always arrives perfectly.
Hello Ana Paola Thank you so much for your kind words! We’re thrilled to hear that Oliver and Adam provided you with thorough and professional support. It’s also wonderful to know your luggage always arrives safely and perfectly. We truly appreciate your trust and support 😊 Thank you Customer Service Team
Luggagetoship has been a reliable shipper of my luggages to and from Florida. Alex communication and guidance made the process easy and I avoided expensive airline fees and the hassle of traveling with a lot of luggage to my destination. I highly recommend this company.
Hello Melanie Thank you so much for your wonderful feedback! We’re delighted to hear that Alex made the process smooth and easy for you. It’s great to know we could help you avoid expensive airline fees and make your travel experience more convenient. We truly appreciate your recommendation and support 😊 Thank you Customer Service Team
Adem was very kind and very helpful he was quick to resolve everything
Hello Ariana Thank you for your kind feedback! We’re happy to hear that Adem was helpful, kind, and quick to resolve everything for you. We truly appreciate your support 😊 Thank you Customer Service Team
This company is ridiculous. I won't call it a scam because my parents did finally receive their luggage, but that's the only positive. My mom was seriously injured in London and had to be med-flighted back to the US. I found this company and chose it over others because of it's excellent rating on this site! I had multiple online chats with the company asking several questions about rates, customs, properly filling out paperwork, extra fees, et cetera. I was told that there may or may not be additional customs fees, but that we would be alerted about them by Luggage To Ship as soon as possible. We arranged for the bag to be picked up on Saturday, 4/4/26. On Saturday the 4th, we were notified it would be picked up the following Tuesday. An additional fee was paid for hotel pickup. It was not picked up. On Wednesday 4/8, we received an email from the company saying that the bag could not be picked up because there was no "Commercial Invoice" attached to the bag. Mind you, this is after multiple emails back and forth with supposedly ALL of the necessary paperwork and labels being completed, sent and attached. This was the first time we were hearing about a "commercial invoice" and had no idea what it was. By now, by the way, my parents were back in the US and could not make any new arrangements with the hotel that was holding their bag as a courtesy. My Dad had multiple phone calls with Luggage To Ship, and they were adamant about this previously unknown invoice and literally said that getting it was "your responsibility." WHAT?!? Eventually he was able to convince someone to actually pick up the bag. He paid $170 for economy shipping, which promised delivery in 7-10 days. Two weeks go by, no sign of the bag. Dad calls the company, and they tell him they can't help because Fed Ex picked up the bag and now it's "stuck in Customs." He calls FedEx. They say yes it is in Customs and we can't do anything, it will be there until Customs releases it. This fun goes back and forth for a few phone calls with both companies saying they cannot help. Finally, exactly one month after the bag was picked up in London, it arrived at their home. It was essentially destroyed. Yes, all of the contents were inside, but the hardshell suitcase was irreparably cracked and all four wheels were smashed and broken. On May 10th, my Dad began receiving emails from Luggage To Ship stating that FedEx was holding his bag in customs, and if he didn't contact them and pay immediately, "your shipment will be returned at your own expense or abandoned in a remote area." Again, WHAT?!? You mean the bag that was already delivered? Today, he received a hard-copy invoice in the mail from FedEx. Apparently, THEY payed US Customs $176.71 to release the bag and they sent to its final destination. SO WHAT DID WE PAY LUGGAGE TO SHIP $170 FOR? FedEx picked up the bag, shipped the bag and got the bag out of Customs. AT BEST, this is a highly disorganized company with the worst possible communication ever, and AT WORST, it is a "scam-middle-man" company. BUYER BEWARE! I'm only writing this so that no one ever has to go through what my parents went through in spending almost $350 to get one suitcase of their own clothing back home. Not souvenirs, not gifts, nothing fancy. Literally a bag of dirty laundry that weighed about 40 pounds. There has to be a better way.
Hello Kim B Thank you for taking the time to share your detailed feedback. We are truly sorry for the distress and frustration experienced during this shipment, especially given the circumstances. We would like to clarify that the shipment was successfully collected, processed, and delivered, and we provided continuous tracking updates throughout the transit process, including customs clearance follow-ups with FedEx and U.S. Customs. The final delivery was completed on May 8, 2026, with duties and taxes handled at destination. Regarding customs documentation, a commercial invoice is a standard requirement for international shipments and was requested by the carrier during pickup processing. We understand this may not have been clear at the time and apologize for any confusion caused during the initial handling. We also continuously monitored the shipment while it was under customs review and kept the case active with FedEx until release and delivery were completed. We are sorry to hear about the condition of the luggage upon arrival. While the shipment is handled by the carrier once in transit, we understand how disappointing this must have been and will ensure this feedback is shared for further review. We appreciate your feedback and take it seriously as we continue improving our communication and service experience. Thank you Customer Service Team
I shipped a package to their storage letting them know 2 weeks in advance the desired pick up date. Reminded them 3 days before just to receive as response a "no, we are close for the weekend"....as if they didn't know 2 weeks before that they were not open. This resulted in me having to pay them to ship the package somewhere else for something that was entirely their fault. Due to the resulting lack of trust I asked them to send me a picture of the luggage, never received it. Finally, they warned me about the expected delivery of the luggage 30 minutes AFTER the delivery was attempted.....
Hello Carlo Thank you for your feedback. We would like to clarify that we had informed you in advance that pickup is not available during the weekend, and the scheduled timing was communicated accordingly. However, we sincerely apologize for not providing the requested photo of the luggage at the time, and we understand your concern regarding this. Your feedback has been shared with the team to improve the process. We appreciate your understanding. Thank you Customer service team
I had a wonderful experience with Luggage to Ship. Oliver from the customer service team was outstanding — he guided me through every step of the shipping process with patience and professionalism. It's rare to find such attentive and efficient service. Thank you, Oliver, for making this so stress-free!
Hello Nick Thank you so much for your wonderful feedback! We’re delighted to hear that Oliver provided you with patient and professional support throughout the shipping process. It’s great to know your experience was smooth and stress-free. We truly appreciate your kind words and support 😊 Thank you Customer Service Team
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