LugLess

Moving boxes back to west coast

arrived on time and the experience was quick and simple. Chose the delivery pickup option as I had 3 huge boxes. They mailed me the fedex labels which arrived about 36 hours beforehand, with the stickers and instructions. I had Lowe's bought moving boxes. Just placed the boxes outside for pickup the day it was scheduled, and a Fedex truck came by and picked up everything! My boxes arrived 2 days before the scheduled time. My luggage had a minor delay, but once it was on track again, it was delivered without issue. In reality, I was expecting ground shipping to take 3-5 business days, and it still arrived in that timeframe. The price was much more reasonable than shipping through Fedex. I was quoted 160/box, so this was def a steal.

My luggage arrived earlier.

I had a very disappointing experience…

I had a very disappointing experience with LugLess. I paid extra for doorstep pickup and doorstep delivery, but my shipment was not delivered to my door. Instead, my boxes were left at a different location, forcing me to carry multiple 70 lb boxes a considerable distance by myself. If you’re paying for doorstep service, this is simply unacceptable. To make matters worse, half of my boxes went missing. Trying to get help was incredibly frustrating. LugLess does not provide an accessible customer service phone number, making it nearly impossible to speak with someone directly. Since they hand off deliveries to FedEx, you’re left dealing with FedEx, which only opens support tickets without providing any meaningful resolution or updates. Overall, I paid extra for a premium service that I never received, experienced missing packages, and found customer support to be virtually nonexistent.

Good service

I can’t say enough good things about…

I can’t say enough good things about LugLess! They made our move so easy. They mailed the shipping labels to us, we put our boxes outside, and FedEx picked them up right from our doorstep. Our shipment even arrived a day earlier than expected! Afterward, I realized I still had one last box to send. I went directly to the carrier (not through LugLess) and was shocked—they wanted to charge nearly three times what I had paid with LugLess for the same size box. I got back in my car, logged into LugLess, booked another shipment in less than 5 minutes, and paid just a fraction of the cost. They immediately provided a QR code, I dropped the box off at FedEx, and the whole process was quick and hassle-free. LugLess saved me both time and money. I will absolutely use them again and highly recommend them to anyone looking for an easy, affordable shipping option!

It was my first time using lugless so I…

It was my first time using lugless so I was super nervous and skeptical about using it in general. Their service was super amazing! It was delivered efficiently and the price was so affordable😊.

Items were broken along with the box…

Items were broken along with the box that was shipped. After filing for claim nothing was considered. Not the service I expected!!

Ease and affordability.

Seem less shipping experience

I had a seem less experience shipping 50lbs of stuff from Austin to New Jersey. Package arrive a day earlier than promised and in good condition. It was very cost effective.

Lot of damage on the baggage that got…

Lot of damage on the baggage that got shipped , very rough handling

I moved unexpectantly from MA to FL

I moved unexpectantly from MA to FL. I am an artist and had several paintings to ship, plus clothes, and all of my cosplay materials and props. Instead of taking 3 bags and a large box on the airplane I used Lugless. The process was straight forward. The price amazing. For all of my bags and the box cost less than one checked bag at the airport. Everything arrived when it was supposed to without damage. Thank you! I will use your service again in the near future as I have started my own art business and plan to travel to art show and jobs!!!

Promtness and good communication

Excellent service

Shipment was on time and no hassle…

Shipment was on time and no hassle while dropping the Luggages.

Horrible experience

Horrible experience. They lost my luggage then I filed a claim with them . They sent a email to verify my item and only gave me 4 days to provide it and I didn’t see the email until day number 6 and so they got paid $1200 by Fed ex and they refused to pay me a dime because I didn’t send the receipt back in the 4 day grace period. Horrible horrible company!!!! Horrible!!! My name is Erica savannah and I hate Lugless !!!!! I wound send anything with this company !!! It’s a racket !!

Easy and cost-effective

Easy and cost-effective! Will definitely use this service again.

Bags Not Picked Up

Bags Not Picked Up I paid for my bags to be picked up from my home address and delivered to my destination. That pick up and drop off from home went ok with a hiccup of the incorrect address number being printed on my label. They called me directly and corrected the address. The return bags were supposed to pick up from my destination on July 8,2026 but they never were. I had to ask my aunt to drive them to Fedex. There was a delay in shipping my bags back and I could never speak with a live person in person. On top of all of that I didn't even receive a credit back to my account for dropping off my own bags to Fedex. Crazy when I paid to have them picked up in the first place. I will not be using this service again.

On time delivery at feasible rate.

Smooth and seamless

Smooth and seamless, would take it again

Always dependable

Always dependable! I use luckless monthly to send my luggage back and forth for work and it’s been a Gods send!