Luna Socks (lunasocks.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 30% give 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Rosemarie Liu · 1 review · Experienced 2025-07-08 ·
★★★★★
Super cute! 😍❤️ The print and quality didn't disappoint!
Obsessed with my customized Socks! 🧦🐶 It was fun to design, and they turned out super cute. The print is clear, the quality is great, and it’s the perfect gift for furparents like me! They print both furbaby and hooman's face so you can have matchy matchy socks with your pet 💖🐾
Reply from Luna Socks2025-07-13
Hi Rosemarie,
Thank you so much for this adorable review! 🐶🧦
We’re thrilled that you loved designing your socks and that they turned out just as you hoped! Matching with your furbaby sounds like the cutest thing ever 😍🐾
We’re so happy to have made a gift that brings joy! Thanks again for your trust and support! 💖
Warm wishes,
Luna Socks Team
Hi Sheila,
Thank you so much for your kind words! 😊
We’re happy to hear you found the socks soft, comfortable, and a great value! That’s exactly what we aim for.
We truly appreciate your support! 🧦💛
Best regards,
Luna Socks Team
I love the idea that I can put Chenky’s derpy face on a pair of socks. It was just a bit hard for me to select which of Chenky’s photo to use because they all look good on the preview. The socks are pretty comfy and fits me well. Thank you so much Luna Socks for these pawsome socks!
Reply from Luna Socks2025-07-13
Thank you so much for your adorable review! 🧦🐾
We’re thrilled to hear that Chenky’s derpy face now lives on a comfy pair of socks!
It means a lot to us that you’re happy with the fit and feel. Thanks for being part of the Luna Socks family! 💖
Warmest wishes,
Luna Socks Team
K
Kahel Lila and Iro · 1 review · Experienced 2025-06-07 ·
★★★★★
Purrfect gift
If you’re looking for the purrfect gift for a fellow cat lover, Luna Socks is it! Comfy, cute, and and totally meowgical! Fast shipping and purrfect print quality too. I already want more designs myself. 🧦💖
Reply from Luna Socks2025-07-13
Thank you for the meowgical review! 🐾💖
We’re so happy to hear that you loved the socks and even happier that they made the purrfect gift! 😻
Thanks for being a part of the Luna Socks family! 🧦✨
Warm wishes,
Luna Socks Team
The socks are really gorgeous, and really good. I love them!
Reply from Luna Socks2025-07-04
We're so glad to hear you’re happy with your socks! Knowing that our products bring a little joy makes our day. Thanks for being part of the LunaSocks community and for your lovely feedback. 💛
K
Kurt Andrei Bacani · 1 review · Experienced 2025-07-02 ·
★★★★★
The item looks great and worth waiting…
The item looks great and worth waiting for. The customer support is commendable. Will continue to support Luna Socks.
Reply from Luna Socks2025-07-13
Hi Kurt,
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you’re happy with your order and that our customer support made a good impression.
Your support truly means a lot to us, and we’re so grateful to have you as part of the Luna Socks family 🧦🐾
Looking forward to delighting you again soon!
Best regards,
Luna Socks Team
Great quality, super comfy socks and such a fun personal touch! I ordered a pair with my dog on them, and they turned out better than expected.
Love the mission behind Luna Socks and that they support shelter animals with every purchase. 10/10 would recommend! 🧡🐶
Reply from Luna Socks2025-07-03
We’re so happy your socks turned out paw-some! 🐾 Thanks a ton for your kind words and for supporting shelter animals with us. You just made our day! 🧡
r
rexyb1213 · 2 reviews · Experienced 2025-06-20 ·
★★★★★
Easy to order, quick delivery, quality products
Easy to order and quick delivery. The socks are comfortable and good quality. The picture on the socks looks exactly like the one I uploaded. Super happy and would recommend.
Reply from Luna Socks2025-07-03
Thank you so much for your kind words! We're happy to hear the ordering process was smooth and that you loved the result. Enjoy your socks! 🧦😊
S
Snow the Furball · 1 review · Experienced 2025-06-28 ·
★★★★★
Really a good and comfy socks and good…
Really a good and comfy socks and good quality too!
Reply from Luna Socks2025-06-29
Thank you so much for your kind words! 😊
We're thrilled to hear that you find the socks comfy and of great quality. That means a lot to us.
Enjoy wearing them! 🧦🐾
Luna Socks Team
D
Deb Gordon · 3 reviews · Verified · Experienced 2025-03-12 ·
★★★★★
Socks ordered in March
Socks ordered in March. I sent emails and messages, follow up from Luna Socks was very slow. Nearly July and they have finally been posted.
Reply from Luna Socks2025-06-29
Thank you for your honest feedback, and we're truly sorry for the delay in getting back to you regarding your issue.
We understand how frustrating the wait and lack of timely responses must have been. We have recently worked hard to improve communication process to make sure experiences like yours don’t happen again.
We’re grateful for your patience and hope you enjoy your socks once they arrive.
Luna Socks Team
Thank you so much for your lovely feedback! 💛 We’re so happy to hear you find our customized socks comfy and unique, that’s exactly what we aim for. Thank you for choosing us! 🧦✨
Best regards,
Luna Socks Team
J
Jennifer Rosart · 2 reviews · Experienced 2024-12-06 ·
★★★★★
This company is a scam
This company is a scam. Socks never arrived (it’s now been 6 months) and they stopped responding to my emails.
Reply from Luna Socks2025-06-26
Hi Jennifer,
We're very sorry to hear about your experience. That’s absolutely not the level of service we aim to provide. Please reach out to us directly at [email protected] with your order details so we can look into this immediately and make it right.
Best regards,
Luna Socks Team
I received the socks in perfect condition. Comfortable to wear. For suggestion, print clarity and color could be improve
Reply from Luna Socks2025-06-26
Hi Nicole,
Thank you so much for your feedback! We’re glad to hear you found the socks comfortable and received them in perfect condition. We also appreciate your honest suggestion about the print clarity and color. Our team is constantly working on improving the print quality, and your input will help us do just that.
Thanks again for choosing Luna Socks!
Best regards,
Luna Socks Team
P
Pauline Del Prado · 1 review · Experienced 2025-06-26 ·
★★★★★
10/10 customer service!
They kindly reached out to us, responded swiftly even if we didnt see their message right away, and processed our transaction seamlessly
Reply from Luna Socks2025-06-26
Thank you so much for your kind words! 💛 We’re thrilled to hear that you had a smooth and positive experience with our team as we always aim to be helpful and responsive. Your feedback truly means a lot to us.
We appreciate you choosing Luna Socks and look forward to serving you again in the future!
Best regards,
Luna Socks Team
K
K Chi · 1 review · Experienced 2025-06-25 ·
★★★★★
⭐️⭐️⭐️⭐️⭐️ Absolutely Pawfect!
⭐️⭐️⭐️⭐️⭐️ Absolutely Adorable!
I ordered a pair of custom socks with my Pomeranian’s face on them, and I couldn’t be happier! The quality is amazing—soft, comfy, and the print is so clear and detailed. It looks just like my little fur baby! They make me smile every time I wear them. These socks are not only cute but also the perfect gift for any dog lover. Highly recommend!
Reply from Luna Socks2025-06-26
Hi there,
Wow, thank you so much for this wonderful review and for the 5 stars! 🌟 It truly makes our day to hear that you love your custom socks and that they perfectly capture your adorable Pomeranian 🐾❤️ Knowing they make you smile every time you wear them is exactly why we do what we do!
Thanks again for your kind words and for recommending us. It means the world!
Best regards,
Luna Socks Team
M
Mary Gab Cruz · 1 review · Experienced 2025-06-24 ·
★★★★★
Super comfy and beautiful design
Super comfy, soft, and the designs are so cute.
Reply from Luna Socks2025-06-26
Hi Mary,
Thank you so much for your lovely review! 💜 We’re thrilled to hear that you find our socks super comfy and that you love the designs. It really means a lot to us.
Best regards,
Luna Socks Team
Website can be navigated easily. The sock itself is of great quality and the print is not cheap
Reply from Luna Socks2025-06-26
Hi Audrey,
Thank you so much for your kind words! We’re thrilled to hear that you found our website easy to navigate and that you’re happy with the quality of your socks and print. Your feedback means a lot to us 💜
Best regards,
Luna Socks Team
E
Eri · 1 review · Experienced 2025-05-12 ·
★★★★★
A scam company that uses beloved pets just to take people’s money.
I placed an order through a similar service operated by this company in Japan called “Coco Socks.” The website stated that items would be delivered within 7 business days, but it has been over two months and I still haven’t received anything.
Despite the fact that the product hasn’t arrived, they have the audacity to send me reminders to leave a review.
I’ve contacted them multiple times, but have never received a single reply. The Japanese Instagram account, which had several comments from people saying they never received their items, was recently deleted.
Can you really trust a company like this?
I find it both frightening and deeply disappointing that they are running such a scam using cute pets to lure people in.
Reply from Luna Socks2025-05-29
Hello Eri,
We are truly sorry to read about your experience and understand your frustration. This is absolutely not the experience we want anyone to have with our brand.
Coco Socks is a localized version of our brand and we sincerely apologize for the lack of response and for the delay in your order — this is not acceptable, and we take it very seriously.
Please note that Luna Socks is a European brand, and we are currently working on resolving all outstanding issues linked to Coco Socks. If you still haven’t received your order or a refund, we want to make it right. Please contact us directly at [email protected] with your order number and any relevant details.
Again, we are deeply sorry for the inconvenience caused. Thank you for bringing this to our attention — your feedback is important and will help us improve.
Best regards,
Luna Socks Team
S
Sophie · 2 reviews · Experienced 2025-05-02 ·
★★★★★
Socks never arrived, no replies
Ordered socks , they have not arrived, no reply to multiple emails . Do NOT use them,
Reply from Luna Socks2025-09-09
Hello Sophie,
We’re truly sorry to hear that your order hasn’t arrived and that you haven’t received a reply yet. This is definitely not the experience we want for our customers. We’d love to quickly look into your order and make things right. Could you please contact us directly at [email protected] with your order details?
We’ll prioritize your case and ensure you get the support you need.
Best regards,
Luna Socks Team
T
TK · 1 review · Experienced 2025-03-26 ·
★★★★★
Avoid. Will charge and not ship.
Charged card, never shipped, never replied to 3 different ways I contacted, Shopify wouldn't allow me to file a complaint
I prefer not to reply to an email since I've already been told via email that a resolution will be reached and nothing happened. Avoid emailing.
Reply from Luna Socks2025-04-28
Hello,
Thank you for your feedback. I understand that you were charged and did not receive your order.
We sincerely apologize for the inconvenience you experienced. This is not the experience we want for our customers.
Please reach out to us directly at [email protected] with your order number. We’ll prioritize your case to find a solution as quickly as possible.
Thank you for bringing this to our attention — we’re committed to making things right.
Best regards,
Luna Socks Team
