Luna Socks (lunasocks.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 30% give 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
E
E H · 2 reviews · Experienced 2025-03-04 ·
★★★★★
No socks. No communication. No stars
No socks. No communication. No stars.
Don't use Luna socks as they will keep your money, fail to respond to any communication and ghost you.
Luckily I paid via PayPal but please don't waste your money or time.
This was especially sad as the picture socks were for a special occasion.
Reply from Luna Socks2025-04-28
Hello,
Thank you for sharing your feedback.
We are truly sorry to hear about your experience. This is not the level of service we aim to provide, especially when it comes to special moments.
Please reach out to us at [email protected] with your order details if you still need help so we can assist you.
We are committed to finding a solution and improving based on your feedback.
Best regards,
Luna Socks Team
M
Miguel Cristino · 1 review · Experienced 2024-11-01 ·
★★★★★
Ordered back in November 24 and no…
Ordered back in November 24 and no update yet. Sent multiple emails, never an answer. No refund, no order delivered, nothing.
Reply from Luna Socks2025-04-28
Hi,
We are very sorry to hear about your experience and sincerely apologize for the delay and lack of communication.
This is not the level of service we aim to provide at Luna Socks.
Please send us an email at [email protected] with your order details, and we will prioritize resolving this for you.
Thank you for your patience, and again, we truly apologize for the inconvenience caused.
Best regards,
Luna Socks Team
A
Arlene Bond · 6 reviews · Experienced 2024-12-21 ·
★★★★★
Sock material lovely and soft
Sock material lovely and soft, the photos were fab, just how he looks
Reply from Luna Socks2025-05-01
Hello Arlene,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you loved the soft feel of the socks and that the design captured your furry friend just right — that’s exactly what we aim for!
If you ever want to create another pair or share your socks in action, we’d love to see it 🧦🐾
Best regards,
Luna Socks Team
Ordered back in February and no update yet. Sent multiple emails and escalated with Paypal to get a refund. They have very negative comments everywhere in social media. They do take action there, though, by removing the comments.
Reply from Luna Socks2025-05-01
Hello,
We apologize for the silence and the delay with your order — we understand how frustrating it must be to wait without updates and feel ignored. That’s absolutely not the experience we want to deliver.
We do not delete comments to avoid criticism — only those that contain harmful or misleading content — and we’re working hard to improve both our response time and customer communication.
If your issue hasn’t been fully resolved yet, please don’t hesitate to reach out to us at [email protected] so we can take a closer look and assist you directly.
Best regards,
Luna Socks Team
Ordered five pairs in November 2024. We are at the end of March and I have not recieved an order. Nobody responds to my emails. Beware of this company.
Reply from Luna Socks2025-05-01
Hello,
We apologize for the delay and the lack of communication — this is not the experience we want our customers to have. Waiting so long without updates or support is deeply frustrating, and we sincerely apologize for that.
We'd like to investigate your order and find a solution as quickly as possible. Please contact us directly at [email protected], and we’ll do our best to make this right for you.
Best regards,
Luna Socks Team
N
Nati H. Melindra · 1 review · Experienced 2025-02-21 ·
★★★★★
I accidently forgot my doornumber on…
I accidently forgot my doornumber on the adress, so the package went back or somewhere. But the team of Luna Socks was quite helpful, i got a coupon for the price i paid and also one for free shipping. That's really good customer service, thank you!
Reply from Luna Socks2025-07-03
Thank you so much for your kind review! We're really happy to hear that you're satisfied with your order and that everything turned out just as you hoped. Your support means a lot to us!
s
snoek · 1 review · Experienced 2025-02-23 ·
★★★★★
Not reliable
I ordered two months ago and I'm still waiting for the socks. It was a present I couldn't give. I wrote several times and didn't get any answer.
Something can go wrong with the order or the delivery, that I do understand, but I don't understand this complete lack of will to solve the problem and disrespect for the client.
Update 10th of March. No answer/No socks. Still waiting
Reply from Luna Socks2025-09-14
Hi there,
We’re truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the delay and the lack of response you’ve encountered.
We’d really like to look into this and make it right for you. Could you please contact us at [email protected] with your order details so we can investigate and resolve this as quickly as possible?
Best regards,
Luna Socks Team
Socks are very poor quality. Print looks nothing like it did when ordering. It came out very dark and doesn’t look anything like it did on the sample page. Very expensive for what you get. Would not recommend ordering from this company. Delivery took ages and when it arrived it was all on Luna packaging which wasn’t great as it was a gift and so the surprise was spoilt. Very disappointed!
Reply from Luna Socks2025-09-15
Hi Katherine,
We’re really sorry to hear about your experience and that the socks didn’t meet your expectations, especially as it was meant to be a gift. That’s absolutely not the experience we want for our customers.
Could you please reach out to us at [email protected] with your order number and a photo of the socks you received? We’d love the chance to look into what went wrong and make things right for you.
Best regards,
The Luna Socks Team
A
Attila · 1 review · Experienced 2025-02-10 ·
★★★★★
Huge improvement after the first disappointment
I ordered two pairs of socks back in August 2024. Unfortunately at that time they had some problems with production and delivery, so I did not receive my order for weeks. After contacting them I got a coupon, so I could reorder the products again. I used this option in February and got the products in just 10 days. I like the quality and the materials.
Reply from Luna Socks2025-07-03
We're so glad to hear you’re happy with your socks! Knowing that our products bring a little joy makes our day. Thanks for being part of the LunaSocks community and for your lovely feedback. 💛
N
Nina · 1 review · Experienced 2025-02-19 ·
★★★★★
Great experience with customer service
They were really above and beyond with their customer service when I had trouble finding my package. Very smooth and fast communication and very satisfying problem solution. I'd buy there again :-).
Reply from Luna Socks2025-05-01
Hello Nina,
Thank you so much for your lovely review! 😊 We're really happy to hear that you had a positive experience with our customer service — we always do our best to help quickly and make things right.
It means a lot to know you'd order from us again. See you soon for another pair of happy paws on socks! 🐾🧦
Best regards,
Luna Socks Team
J
Jennifer Mary · 1 review · Experienced 2025-02-15 ·
★★★★★
Ordered two pairs of socks
Ordered two pairs of socks. I had to reach out MANY times about receiving my order. After 2 months they stated they lost the order and refused my money back. Their return policy I understand no refunds for a personalized item that was received, however the item was not received and a replacement was too late past the date it was needed. VERY DISAPPOINTED. I would not order from them
Reply from Luna Socks2025-05-01
Hello Jennifer,
We would like to apologize for the experience you’ve had — it’s absolutely not the level of service we aim to provide. Waiting that long and needing to follow up multiple times is understandably frustrating, especially when the item never arrived and was meant for a special occasion.
We fully recognize how upsetting it is when a package is lost and the timing no longer makes sense for you. We’re currently reviewing how we handle these situations to do better moving forward.
Please feel free to reach out to us with the order number at [email protected] — we’d like to take another look and see if there’s anything more we can do to make this right.
Best regards,
Luna Socks Team
J
J B · 2 reviews · Experienced 2025-02-01 ·
★★★★★
I placed order #21814 I had to follow…
I placed order #21814 I had to follow up on my order after not arriving for 6 weeks. They assured me it was on the way. 4 weeks later I had to reach out once again for them to let me know my order was lost in the mail. I requested a refund as this was far too long and one too many requests, plus far past the date I needed the gift. They refused a refund stating their policy. However their policy stats nothing about lost items, only defects or damages. In my opinion, a lost item does fall in the category of a massive defect.
A replacement at this point is embarrassing and simply horrendous customer services. Also, there is a delay in their communications.
Reply from Luna Socks2025-05-01
Hello,
We’re truly sorry for the experience you’ve had with your order, and we completely understand your frustration — especially given the long wait and the fact that it was meant as a gift.
You’re right to expect timely updates and support, and we regret the delays in both communication and resolution. While our policy typically covers production defects or damages, we absolutely take cases of lost packages seriously and always do our best to make it right. We understand a replacement may no longer be appropriate in your case, and we’d like to review this further with you directly.
Please reach out to us at [email protected] so we can take another look at your situation and try to find a better solution.
Best regards,
Luna Socks Team
D
DHHJ · 1 review · Experienced 2025-02-07 ·
★★★★★
Money spent and gone- nothing delivered
Ordered 2 pairs of socks. After 2 months, I still don't have them. They took my money and claimed shipping issues (Canada Post strike was legit but there are hundreds of delivery partners they could have used). They offered a refund, in writing, and then rescinded the offer a few days later! Now they want me to try again- how embarrassing is it to give a XMAS present in March? Ridiculous customer support- they refuse a refund but they have my money. How do you spell SCAM? Do not use this company, there are plenty of others to chose from.
Reply from Luna Socks2025-02-10
Hi DHHJ,
We appreciate your feedback and understand your frustration. This is definitely not the experience we want for our customers. We'll be looking into this further to understand what happened and how we can improve.
Best,
Luna Socks Team
A
Aída · 3 reviews · Experienced 2025-01-10 ·
★★★★★
Horrible
The worst client service that I ever met from a company (no feedback, delay in replying when they miraculously did and no help.with the reply at all, etc). They promised 4 days to send the socks and they finally were 4 weeks with no apology,or explanation at all. Never buying again.
If you have other options I strongly encourage you to use them instead of LunaSocks.
Reply from Luna Socks2025-09-18
We’re truly sorry to hear about your experience, Aída.
We understand how frustrating this must have been, and we sincerely apologize for the delay and lack of communication you faced. This is not the experience we want to provide, and we’ve since worked on improving our response times and shipping process.
If you’re open to it, please contact us at [email protected] so we can look into your order and make things right 💙
Luna Socks Team
C
Cedric Lo · 2 reviews · Experienced 2025-01-28 ·
★★★★★
Extremely helpful, great service
The shipping company lost the order and they were quick to offer me a free replacement.
Reply from Luna Socks2025-01-30
Hi Cedric!
Thanks for your kind words! We’re glad we could help make things right. Enjoy your socks! 😊🧦
Best regards,
Luna Socks Team
A
Angie Di Giacomo · 1 review · Experienced 2025-01-28 ·
★★★★★
The socks are really like in the…
The socks are really like in the pictures showed. The socks for my family ( my two sons and my husband ) were fantastic.They are really happy with these original socks. I recommend Luna Socks everybody .
Reply from Luna Socks2025-07-03
Thank you for taking the time to share your experience! It’s always wonderful to hear when customers are happy with both the quality and the service. We truly appreciate your support.
Hi Giulia!
Thanks so much for your kind words! 😊 We're thrilled you love them!
Best regards,
Luna Socks Team
S
Some Guy · 1 review · Experienced 2024-12-09 ·
★★★★★
-1 star, because shipment took longer than stated
-1 star, because shipping took longer than stated. Socks did not arrive before x-mas. With delivering in time it would have been be 5 stars.
Reply from Luna Socks2025-01-28
Hi there!
Thanks for sharing your thoughts! 😊 We're sorry the shipping didn’t meet your expectations for Christmas, and we’ll do our best to improve delivery times in the future. We hope you love your socks, though!
Best regards,
Luna Socks Team
The experience was great. I easily uploaded and tried different images to have on my socks. The shipping was fast and arrived with no problem. Would use the service again
The only way I could see to improve is: 1) I bought two pairs of socks and the pairs were not tied together - so if you buy socks with the same image they might be slightly hard to see where they should match. 2) the image I uploaded turned out to be a bit dark on the sock but didn't appear so on the web-page.
Reply from Luna Socks2025-01-28
Hi Isabelle!
Thanks a lot for the feedback! 😊 We're so glad to hear you enjoyed the experience, and we’ll definitely take your suggestions into consideration. Looking forward to serving you again!
Best regards,
Luna Socks Team
M
Mr Hammond · 7 reviews · Experienced 2025-01-26 ·
★★★★★
Non delivery and no refund!
I ordered socks on 10th December, as of 26th Jan - no delivery. I have asked for a refund. They said my socks were lost in transit, so I can’t have a refund! Instead, they want me to reorder and apply a code to receive a free pair! Please don’t buy from them - a very poor response. If you can’t deliver - just issue a refund.
Reply from Luna Socks2025-09-18
We’re very sorry to hear about this experience.
We completely understand how upsetting it must be not to receive your order and then be unable to get a refund. This is not the level of service we want to offer, and we truly apologize for the inconvenience caused.
Please reach out to us at [email protected] with your order details. We’d like to review your case and do our best to resolve this for you 💙
Luna Socks Team
