In today's world, an increasing number of people recognize distributed energy storage systems as the ultimate solution for achieving energy independence. These cutting-edge systems empower users with energy freedom and help alleviate imbalanced energy transmission for power grids. Luxpower excels in intelligence, affordability, ease of installation, safety, and adaptability to diverse scenarios, making it one of the best choices available.
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Is LuxpowerTek legit?
LuxpowerTek (luxpowertek.com) has a 3.9 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Utilities and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-10-24.
I have a SNA6000WPV its a 6kw inverter which has been brilliant
It can charge the 20Kw batteries during the cheap night time rate also any excess solar power heats the water
I have received over 4000Kw of solar input, I have contacted the company a few times for advice excellent help from the service Team in China highly recommended
Reply from LuxpowerTek2026-08-03
Hi Alex,
Thank you so much for your kind words and support!
We’re glad to hear that your SNA 6000 WPV is helping you make the most of your solar energy and battery storage.
We truly appreciate your trust in LuxpowerTek and our service team. We’ll continue to provide reliable products and support to customers worldwide.
Thanks again for choosing LuxpowerTek!
LuxpowerTek Team
Had a run in with two of their canvassing employees who were extremely rude and did not want to leave my property which is posted no trespassing they got me angry and then hailed insults and harassment’s as they were finally walking away. Very poor sales tactics! I am considering solar power but definitely not with this company. I’m going to call a local professional company. They were so rude, I would never accept an apology from anyone who puts their company name on such rude individuals 👎🏾👎🏾👎🏾
Reply from LuxpowerTek2026-07-30
Hi Steve,
We're sorry to hear about your experience. The behavior you described is certainly not the kind of experience we want anyone to have.
We'd really like to understand what happened. Do you happen to know which company the representatives were from, or have any other details you could share? This information would help us look into the situation and, if they are connected with one of our local partners, we'll make sure to raise this with them and remind them that all customer interactions should be professional and respectful.
Thank you for bringing this to our attention. If you'd like to share any additional information, please feel free to contact us at [email protected]. We'd be happy to follow up.
LuxpowerTek Team
Cathy
Wow, what a company what shows disappointing customer service.
Dad have a inverter fitted which work for less than a month. He phoned them as was told the batteries where faulty. Then came back and fitted a new battery and it never worked since.
Ive had to go into the loaf after 2 brain operations and show the most disgusting inverter. It looks like its been removed from a pervious customer, as 2 accounts are on the system! I have proof of a disregard inverter. Im now on email and telephone conversation with an engineer who stated the inverter is inaccurate. Now, after of a month, stating they will ship a new inverter to now changed to dongle. Ive filled in the form twice, and it states that its expedited. Have an email asking for the serial number as its been shipped. Now they want me to fill in ANOTHER form to ship a dongle. It takes 2-3 days to get any message from them. I get different messages all the time. Ive ask to speak to a manager, as my over 80 dad can't cope with the rubbish we are getting and nothing from them. I can't believe a company can charge an 80 year old man over £3000 for nothing. Please stay away from them, you don't need this hassle for a system that doesn't work!
Reply from LuxpowerTek2026-06-22
Hi, this is Cathy from LuxpowerTek.
We are very sorry to hear about the experience you and your father have had. This is not the level of service we aim to provide.
To help us investigate the case and coordinate with the relevant team ASAP, could you please provide the serial number (SN) of the inverter.
You can contact us via our UK support form or email:
A: http://form.luxpowertek.uk:8003/?wework_cfm_code=NRVUMiCGxMZvli%2Fw3YHXGfZ241zywd9dCYY5tsJpXzFJRCQUbTgbleIdlBZ57HhQSsxrMx6hOkDL6lHpEBbHqlKbwm4qe5Gy%2Fg%3D%3D
B: [email protected]
Best regards,
Cathy
LuxpowerTek
Lost connection to the app server meaning I couldn't control my solar system. Called the support line next day not holding out much hope for a speedy resolution. The call was answered by a real person in 10s with no voice menus to navigate. Issue solved within 2 minutes. What a pleasant suprise. If only all support lines were like that. Thank you.
Reply from LuxpowerTek2026-05-25
Hi Stephen,
Thank you for sharing your experience! We know how crucial it is to keep the system under control, which is why we’re committed to fast, direct, and human support. Your kind words mean a lot to our team.
Best regards,
The LuxpowerTek Team
Called Luxpower just before closing time to speak to a someone about installing a new Hinaess max battery . I did install and all was good and so the next morning i received a call from Ayoub at Luxpower and i gave him the info and he said we need to do Software update on inverter and new Battery . So thank you Luxpower an Ayoub for the great Service !!!
Kudos to Luxpower team, especially Ayoub and Andy, for top-tier customer service. I had a unique situation. My SA-bought, Zim-based inverter malfunctioned. With no Zim repair centre, Ayoub was very patient and creative, arranging a Zim 3rd party to assess the hardware. Eventually, Luxpower sent me a new inverter, of which they had no obligation, as the original dealer/supplier was unhelpful. Thanks team and all technicians from SA, California, China who assisted
Contacted Lux regarding dongle not working/connecting to wifi- initially they told me they would send another dongle. I then got a call from a guy promising to fix the issue- the fix worked for a couple of weeks and he promised that if I needed more help to contact him- he was not so friendly from this point! I was told when I first called that the dongle had a 5 yr warranty - now they are telling me it only has a 2 yr warranty and that i will have to pay for a new dongle when they get them in stock. I am not confident with anything they are telling me. AVOID, AVOID, AVOID we are stuck with they system, unless we want to pay £££ more to move to a different inverter- Utterly disgusted with this service/product
Reply from LuxpowerTek2026-03-06
Hi Andrew,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We have checked internally and located the service record related to your case. Our colleague will contact you directly to follow up and assist you further.
Thank you for your patience.
Best regards,
LuxpowerTek Team
I have a DIY Lux sna5000 inverter with 2 batteries system running for over 2 years now without any issues, and very happy with it, and have plans to parallel it with another sna5000 in future.
Reply from LuxpowerTek2025-11-24
Hi Abel,
Thank you for choosing LuxpowerTek products and trusting our services for 2 years.
We promise that we will be more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
I am an installer and have been installing Luxpower since 2018.
Growing with Luxpower over the last 7 years has been the best experience. With Luxpower, you get family. In South Africa, the support community is one of the best i have experienced.
I just wish they would launch bigger 3 phase inverters!
Reply from LuxpowerTek2025-11-20
Hi Andy,
Thank you for trusting, supporting, and partnering with LuxpowerTek for 7 years. We will continue to dedicate ourselves to providing our partners and users with more and better products and services.
In fact, Lux is also actively developing the better three-phase inverters, and we believe they will be launched on the market in the near future!
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Excellent service on the WhatsApp groups, have been using luxpower for about 4 years now and happy.
Reply from LuxpowerTek2025-11-20
Hi John,
Thank you for choosing LuxpowerTek products and trusting our services for 4 years.
We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
Good price and quality. My unit runs with no issues for almost 2 years
Reply from LuxpowerTek2025-11-20
Hi Herman,
Thank you so much for being with LuxpowerTek for 2 years, Lux is always committed to elevating both its products and services to the next level.
Best Regards
LuxpowerTek Team
Inverters are simple to install and commision, the app is easy to link to the wifi and easy to read and very user friendly. Great after sales technical support.
Reply from LuxpowerTek2025-11-20
Hi Brendan,
Thank you so much for your support and feedback on LuxpowerTek! We're thrilled to hear that you're satisfied with our products and services. In fact, we are currently upgrading our app and products, and we believe Lux customers will soon be in for more surprises.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Hi Keyur,
Lux truly thanks for your continued trust and heartfelt feedback. We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
I’m a very proud installer for LuxpowerTek inverter in Zimbabwe & Botswana since May 2023
I have put up more than 50+inverters
Good after services support.
Have only had issues with only 1 inverter out the rest I have installed which was then replaced for a new one.
Reply from LuxpowerTek2025-11-20
Hi Prospect,
Thank you so much for your support and feedback on LuxpowerTek! We are also honored to collaborate with someone as exceptional as you. We will continue to be committed to providing better products and services to our customers and end users.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
I have a Lux system for 4 years now and am very happy with it. Also the support I have received as a untechnical person has been flipping awesome
Reply from LuxpowerTek2025-11-20
Hi Timothy,
Thank you for choosing LuxpowerTek products and trusting the services for four years.
We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
I’ve had 2 x SNA500 installed and working perfectly for the past 3 years. Very happy with my purchase and the after sales support in the WhatsApp group. After my experience I recommended to my brother who got the same setup as mine. One of his inverters failed after 6 months and it was repaired and replaced without any issues.
Reply from LuxpowerTek2025-11-20
Hi Mac,
Thank you so much for being with LuxpowerTek for 3 years, we will be even more committed to providing our customers with better products and services In the future.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Luxpower have a very good system that works and the best value for your money
Reply from LuxpowerTek2025-11-20
Hi Electrical,
Thank you so much for your support on LuxpowerTek! We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
The most cost effective brand and their support is amazing hence I only use Luxpower for all my installs
Reply from LuxpowerTek2025-11-20
Hi Ugen,
Thank you so much for your support and kind feedback on LuxpowerTek! LuxpowerTek will never let its customers down.
Best Regards
LuxpowerTek Team
Hi Johann,
Thank you so much for your support on LuxpowerTek! Customer experience and security are always our top priorities. We value every user's feedback and will incorporate it into our improved products and services.
Best Regards
LuxpowerTek Team
As a DIY installation the inverter was easy to install and commission. The dongle was a bit iffy to install and connect, took a few tries to get it right. The WhatsApp support groups are efficient and the support team very helpful and professional. Updates over WiFi run great. Mobile app and web login offer convenience and flexibility to change settings, and the data is useful to monitor system efficiency.
Reply from LuxpowerTek2025-11-20
Hi Kevinl,
Thank you so much for your support and kind feedback on LuxpowerTek! Your satisfaction means a lot to us.
We also appreciate you sharing your experience with the dongle connection. We’ve taken note of your comments and are actively working to improve the more user-friendly going forward.
Please rest assured that we remain committed to delivering high-quality products and exceptional service to all of our customers.
Best Regards
LuxpowerTek Team
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