ISEE HAIR (m.iseehair.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews. Last updated 2026-08-10.
Excellent customer service. Iseehair really strive to satisfy there customers from communication to making sure there customers receive their item on time. I changed my address three times and my package was delivered to my desired address in 4 days when my wig became available. Thank you Iseehair!.
Just wanted to take a moment and appreciate this Company. Thanks ISEE HAIR for the quality. I’ve been wearing your wigs for years now and no complaints. You’re the best. Quality is top notch and delivery service is great
I like the hair and the customer service!
Had almost given up on the order, processing a reverse due to a massive delay. But the situation changed to become a whole beautiful experience. To say it's beautiful is an understatement. It was certainly worth the wait. I'm so grateful and will be buying again from ISEE Hair. Love the gifts too and the packaging oh my! Your customer service was exceptional, Jessie, you didn't give up, you excelled in delivery.
This is probably my fifth time ordering from Isee Hair, and they never disappoint! My package arrived incredibly fast, the hair quality is amazing, and the wig looks beautiful. The customer service was also top-notch and made the entire experience even better. I’ll definitely continue to be a returning customer!
I want to start off with the communication and fast shipping. It was so easy to get in contact with them and they checked in right on time for any updates I needed on my package. They are so nice it’s more like talking to a best friend rather than someone who is just trying to get you out of the way. NOW LETS GET INTO THE HAIR!! I did the Burmese Curl 16” and baby I am in love. The way she curls up in the water and just looks over my locs. It’s really good quality hair but I can say if you want a really full look, get about 6-10 packs (yes I know it’s a lot but it will be so worth it and the hair is reusable).
The hair was beautiful. It was very awesome. It came with gifts that I’m most definitely gonna be using and I’m so thankful this hair company saved my life.
Delivery issue- poor communication! I decided to make a purchase from this company for the first time because I believed they were a reliable vendor. Unfortunately, my experience was extremely disappointing. My package never arrived, which was especially upsetting because it was intended for my birthday and I had planned to use it for the occasion. What made the situation even more frustrating was the lack of communication from customer service. After my original package went missing, I hoped the company would promptly send a replacement or provide a clear resolution. Instead, delays in communication only made the situation worse and left me feeling completely unsupported. As a first-time customer, I expected the company to take ownership of the issue and make a genuine effort to resolve it. Instead, I felt like I was being sent in circles without any real solution being offered. The entire experience was disappointing, and unfortunately, it has left me with little confidence in ordering from this company again. I believe customer service is most important when things go wrong, and in this case, the company failed to meet even basic expectations!
Hi Marcia, Thank you for taking the time to share your feedback. We would love the opportunity to understand more about your order and the specific problems you've mentioned. Could you please kindly update your review with your order number so we can locate your case and assist you properly? Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your issue is reviewed and resolved as quickly as possible. Thank you again for your feedback, and we hope to have the opportunity to serve you better. Best regards, ISEE Hair Team
I love the miracle knot and what you order is what you get .
I have ordered from this website multiple times in the past have never had an issue with shipping. I ordered on June 4 for three bundles thinking I had plenty of time for my appointment on the 17th. It is now a week later in my order still says processing this is frustrating because I usually order from this website because of the fashion shipping so if it doesn’t get here in time, I will be requesting a full refund. I have contacted multiple people from the team and have not gotten a single message back.Order number 16601819461
Hi Sophia, We’re really sorry for the inconvenience and frustration this has caused you. Each product does require a certain processing/preparation time, which is shown on the product details page at the time of purchase. We truly understand your disappointment, especially since you were expecting fast delivery for your appointment. Please also feel free to reach out to our customer service team directly anytime, we’re always here to help and respond as quickly as possible. We’re very sorry that this experience didn’t meet your expectations. Our goal is always to make sure you’re happy with your order, and we’ll continue working to improve our service going forward 💛 Best regards, ISEE Hair Team
Great customer service, informative and easy to reach!
I bought a half of wig human hair. This cannot be human hair. The first day it started to matte up. Wet with conditioner, still tangles badly & refuses to hold the curls, just big knots. Sheds like a stray cat. This is the worst hair I have ever purchased. I will never buy again.
Hi Jade, Thank you for taking the time to share your feedback. All of our hair extensions are made from 100% human hair and undergo quality control before shipping to ensure they meet our standards. We would love the opportunity to understand more about your order and the specific problems you've mentioned. Could you please kindly update your review with your order number so we can locate your case and assist you properly? Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your issue is reviewed and resolved as quickly as possible. Thank you again for your feedback, and we hope to have the opportunity to serve you better. Best regards, ISEE Hair Team
This is my 4th purchase from Isee hair and I am in love with the half wigs. They are my go to for the summer. The blend with my natural hair is so perfect my own family forgets this is not my hair!!!
I absolutely love my bundles💖 MY hair came in a very timely manner,my closure came within a week! This is great hair and has lasted me for over 4 months now and it's still looking 👌🏾
First time ordering from ISEE Hair and I’m extremely disappointed. My package is missing and customer service is practically non existent. I’ve been trying to get answers for over a week and still have no resolution, refund, or replacement. Not the experience I expected from my first order.
Dear Customer, Thank you for taking the time to share your feedback. We’ve checked your case and want to assure you this is being handled properly. Could you please share your order number so we can review it again? Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your case is properly followed up and resolved as quickly as possible. We sincerely apologize for any inconvenience caused again and thank you for your patience and understanding. We value every customer and hope to have the opportunity to provide you with excellent service in the future. Best regards, ISEE Hair Team
Really disappointed with them I’ve ordered over £900 worth of wigs in the last 6 months. Some good, some terrible basically the same as what everyone says the quality is inconsistent. The last wig I ordered was the same wig as one I had previously ordered but this quality was terrible. I emailed after a few days showing the breakage and greys and complained that the quality was significantly worse. They denied responsibility and left it at that. I then emailed a month later as the wig was unusable and then Jessie offered a partial refund. I accepted and told them I had just placed another order and that I would like them to ensure the quality of the latest order they are sending out and now silence. Just like some of the other reviews left the quality is completely inconsistent and when an issue arises the customer service is poor.
Dear customer, We are really sorry to hear that your recent shopping experience has not fully met your expectations. All of our wigs are made under strict and consistent production standards, and we sincerely apologize that this order did not meet the quality you expected. Thank you very much for your feedback — it truly means a lot to us. Could you please kindly provide your order number? Our after-sales team will continue to follow up with you and keep you updated until we reach a satisfactory solution for you. We sincerely apologize for any inconvenience caused again and thank you for your patience and understanding. We value every customer and hope to have the opportunity to provide you with excellent service in the future. Best regards, ISEE Hair Team
I’ve had the pleasure of ordering multiple wigs from ISEEHAIR, and each one has been exceptional. The latest wig, a “Highlight 9x6 T-part glued wig,” was particularly impressive. Everyone assumed I had highlighted and straightened my real hair. The hair is incredibly soft, and the wig appears as if it has grown out of my scalp. I absolutely adore this wig and can’t wait to order more! Thank you so much!
Good quality natural hair and good length I love it they smells good and the hair is giving high quality ✨👍🏼
DO NOT PLACE AN ORDER WITH THIS COMPANY!!! I placed my order on May 6, 2026, for two packs of human hair crochet hair and a lace wig. Nearly a month later, I am still waiting for my final pack of crochet hair. My order was split into multiple deliveries, and I had to personally reach out just to get an update—only to find out the item was out of stock. This information was never communicated upfront. Instead, I received a confusing automated email from “Kate” that did not address my concerns at all. The wait time is completely unacceptable, and the customer service is even worse. To make matters worse, the color I originally ordered was not available, so I had to settle for an alternative just to receive something after spending $560. The wig I received is also very disappointing—it looks like a dated, low-quality wig, not what I expected at all. I’m literally still waiting on hair to be delivered for the 3rd delivery Overall, this has been a frustrating and unacceptable experience. This company clearly does not value its customers or their time. I will NEVER order from this company again. Save your money and shop elsewhere.
The presentation of the wig was very nice. The hair seems soft and durable. I plan to use it on my next vacation.
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