Customer service is horrendous
Customer service is horrendous. App dosent work. Nothing works with this lousy company
About M1 Limited
Data updated- Website
- m1.com.sg
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 0% (0/149)
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About this business
As of 22 February 2017, major shareholders include Axiata Investments, Keppel Telecoms and SPH Multimedia.
Is M1 Limited legit?
M1 Limited (m1.com.sg) has a 1.7 out of 5 rating on OK.one, based on 179 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. People frequently experienced frustrating network outages, unstable mobile data connections, and unexpected roaming charges that quickly added up to hefty bills without clear explanations. Consumers also struggled to get prompt, helpful assistance when contacting support agents via online chat or phone lines to resolve urgent connection and billing problems. Some people were satisfied with individual store staff members who provided friendly, polite assistance and professional guidance during in-person visits. Reviewers appreciated when employees showed genuine patience, listened carefully to concerns, and went out of their way to explain complex contract details or resolve ongoing inquiries smoothly.
Auto-generated from all reviews of this business. For reference only.What people say
Disappointing customer service
Upon my contract maturity, I asked for my M1 postpaid plan to be re-contracted to a different name only to be told that M1 is unable to process the request for the foreseeable two to three months or perhaps longer. They have no clear directive from the higher ups as the company is in transition to a new software and migration of contract is not possible. I think it’s time to port my number to another Telco who offer better customer service.
I wanted to change number
I wanted to change number. After calling the bespoke customer service line and got really agitated by the robot, I decided to terminate the line.
M1 service is not only horrendous
M1 service is not only horrendous, it's a completely unscrupulous company. I don't know how the Telecom Authority allows it to operate in law-abiding Singapore. They automatically make the Data Passport product a recurring one putting the onus on the subscriber to deactivate the product. In my case,I deactivated on return to Singapore and they still charged me for the next month. It is truly disgusting to deal with them, the M stands for Malicious Moneygrubbers
Everyone petition to IMDA to suspend their licence
Lol now their voice customer service is a robot, who doesn't f*king understand anything nor direct you properly to anywhere. Everyone flocks to their website live chat and waits hours, and when they are number 1 or 2 in the queue, suddenly magically the queue stops moving and it's just stuck. Wonderful, M1, you really have pissed off alot of people recently with your cust service. Honestly, M1 always has had inferior products (broadband speed and ping is lousier than others, mobile reception is poorer than others), only their pricing saves them. Pay s**t get s**t. I hope MANY flock to Singtel or Starhub together with me.
M1 bad customer service, Poor app design
I was put on hold by the call agent because he could not explain why they terminated my line when I requested to terminate one of the two mobile plans associated with my line and they insisted they did nothing wrong . The agent actually hang up my call when I was on hold! W-t-f M1?! Ridiculous!
It's so ridiculous for a chat to wait…
It's so ridiculous for a chat to wait for an hour, then the agent only gives you 5 minutes for the response, and ends the chat! OMG, what kind of service for M1 now?
Poor transition of the application
Poor transition of the application. Functions not working and still transfer and change customer’s plan without any update. Was billed $580 (usually is $180)??
scam
Ridiculous!! Still waiting for the customer service officer to pick up the phone now after 20 mins! They upgraded my plan without my consent and don’t know who to speak to!!
M1 has the worst customer service
M1 has the worst customer service . Everytime call in and got to put on hold for veri veri long time . The customer service staff are rude and not knowledgeable.. will change to other telco once my contract with them r finish . StUpid bloody hell M1
M1 is really Bad
M1 is really Bad. Been with them for the past 20 years and can see clearly the service level going downhill. Can't wait to cancel my last account with them. Waited an hour each time to get to a customer service officer. Despite explaining clearly to them, request to terminate the account was still not done after a month and i'm still being charged. Have to call in again, waited an hr just to speak to them and repeat my request all over again. Will avoid M1 if at all cost even if i have to pay abit more for another provider.
Worst customer service from M1
Worst customer service I ever encountered. Literally pushing you around and hoping you don't cancel their service. Just a simple task to cancel the fixed voice and I had to call different numbers and wait 15mins each time. And despite calling those numbers, and after speaking to the numerous customer service rep and they promised to cancel, it's still not cancelled! Wake up M1!
Customers seem to be their last priority
I have had the most spectacularly frustrating experience with M1 yesterday. The experiences were both in-store and online. M1 describes itself as the leading, the most vibrant and dynamic telco company in Singapore. Quite how these statements are qualified is questionable, especially given the appalling, or rather the non-existent customer service I experienced at the IMM branch. All customer-service related issues are now fielded by two gatekeepers at the front of the store, controlling which customers are allowed to be served by the staff inside. While my father and I were queuing up to have our fate decided, I saw that most customers ahead of us were turned away and told to go online to resolve their telephone issues themselves. I learned that all issues, except the purchase of a phone and plan, were being redirected online or to the call centre. While the two gatekeepers were inundated by bewildered customers queuing up to get answers, help, and support, several staff members seated at their stations in the store were free. Problem no.1. We were there to change my mother’s expired mobile phone contract to another plan. My mother is 87 years old and is not mobile i.e. she requires a wheelchair. She therefore did not come with us and my father and I - her caregivers - had brought with us her NRIC, along with the phone bill and her handset. We were told by the gatekeeper that our issue could not be addressed at the store and we were, like those before us, told to resolve it online. When I pushed to be served by someone in the store, the gatekeeper then checked the system and found out that they could indeed serve us at the counter. As she began to enter our details in order to retrieve a queue number, she realized that the customer was my mother. I explained to her the situation and she could clearly see my mother’s age on her NRIC, but she promptly changed her mind and told us we had to complete the task online, or my mother had to show up in person. Problem no. 2. I replied that it was unreasonable to ask an elderly handicapped person to be present for changing a phone plan, especially given that we could present her NRIC, phone bill and handset. We asked to see the manager. The gatekeeper went to the back office and emerged 20 seconds later, citing the manager’s words - we had to complete the task online. The manager himself/herself did not emerge. Clearly to the manager, our patronage and customer satisfaction was not a priority and not worth the effort. Big Problem no. 3. Problem no. 4 is that an email address to customer service could not be found anywhere on the M1 website to which I can send this feedback. Clearly you would rather your customers air their grievances online and in public. Have you visited your Facebook page recently? The above infuriating experience aside, we came home to proceed with handling the issues online ourselves. Along with changing my mother’s phone plan, we also wanted to do a swap via the FoneCare plan. I went onto the website to do so, and my efforts were curtailed when the result was a message saying they were out of stock of that particular mobile phone. I gave up on this, and decided to change my mother’s phone plan via the app, the task that my father and I had wanted assistance with when we went to the M1 store in IMM. I arrived at the stage where I could select the option to re-contract, and the window that appeared showed 'Ooops! We can't find that page.' Half a day spent, zero result, plenty of unnecessary frustration. When can customers start charging companies for all the time wasted? What I needed done were basic, simple procedures that could and should have taken all of an hour by a customer service rep. Instead, a trip to the M1 store and online attempts yielded nothing. I will be terminating all our M1 accounts. And there will be no recourse. M1's senior management team have utterly distanced themselves from their customers. Well done.
Customer service is horrendous
Customer service is horrendous. When I have problems I can’t get through to anyone on the phone, the chat on their website takes forever to get a person on the other end and keeps cutting me off (after waiting in line for an hour already), and their Facebook chat service is super slow replying and wants to restart the conversation midway. Might as well use a carrier pigeon to communicate with them.
Do not recommend
M1’s customer service is terrible. Called the hotline a couple of times but the staff could not resolve my issue. Did an early termination of my lines subsequently and the M1 app immediately removed my numbers so I cannot view the final bill. Not sure how does M1 expect their customers to pay their final bills when the bills cannot be viewed? Got onto M1’s FB page to post my feedback. 3 days of wait and they are still trying to find out what my issue is. And that is after I provided them with my lines, the last 4 digits of my NRIC and my DOB. Thankful that I made the decision to terminate my contract with them.
totally worst of all company
totally worst of all company, waited 1 hour plus closed to 2 hours for telephone customer service, threaten to cut off my mobile line despite never owing them more then 1 month of phone bills. sms without my agreement to imposed service disruption charges. where is consumer rights??
Support is bad. Internet line is relatively stable. Price is cheap
Support is bad. You need to wait for an hour to get to support chat and then it's a lot of back and forth formalities that barely solve the actual problem. Calling them - near impossible. Complicated authentication process… I wish they just simplified their support. Otherwise internet line is relatively stable. Price is cheap.
One of the oldest mobile providers and…
One of the oldest mobile providers and yet data is terrible. Gee. Don't recommend.
Worse can't be bothered company ever
I requested for my m1 mobile line to be terminated on Tuesday because i could not reach anyone from your company when i received unknown charges without a bill. On the same day, my line got terminated by your termination officer who has no experience in terminating lines. I did tell him i had an outstanding bill due to late invoicing by your company. The staff went ahead to cut my line. Since then, I have been trying to get my line reinstated so i can pay the bill. However, after spending 110 minutes on the phone in less than two days on your 1627 "hotline", still no one picked up the phone whether it's 9am or 8pm. There is no easy way for a member of public, let alone a customer to contact your company. Apparently, no one wants or knows how to do their job and respond to e-mails appropriately. Even after e-mailing custrelation (at) m1.com.sg, no one could do the simple task of momentarily reinstating my line till the end of this week in order to pay my bill. Two working days later, still no action on m1. I have exhausted all means trying to pay an outstanding bill to m1. This clearly demonstrates how your company is run.
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