MACROS is a zero-commitment meal subscription service. Make healthy eating easy with MACROS ready-made meals, delivered fresh to your door!
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Is Macros legit?
Macros (macros.com.au) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has replied to 39% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-03.
Absolutely poor delivery and customer service. On multiple occasions our meals did not show up until many days after scheduled delivery. Macros were not contactable. Their phone line had been disconnected and there was no reply to my email until after the food finally showed up. This was not an isolated instance. We gave them another chance after the first few delays but our last delivery was a no show which was the final straw.
It is a pity. Their meals are quite decent. They offer good variety and their was not a meal that I disliked. In the end it was not worth the inconvenience caused by their poor logistics and lack of customer service.
Reply from Macros2023-11-01
Dear Dru,
Thank you for sharing your concerns with us. Your feedback is invaluable, and we genuinely appreciate you taking our call to discuss the situation.
We understand how crucial it is to receive your meals as expected, and as advised during our conversation, the issue on this occasion was primarily due to a payment processing issue.
We have since escalated this particular instance of the failed payment to our technical team for a thorough investigation. Rest assured, we are committed to identifying the root cause of the problem to prevent any future occurrences.
We're delighted to hear that you've found our meals to be quite decent and enjoyed the variety we offer. Your support as a loyal customer is genuinely appreciated. We want to acknowledge that, apart from the recent issue on October 1st, we have been able to provide a reliable service for you, and we aim to maintain this standard moving forward.
We are working diligently to rectify the situation and ensure a smoother experience for you. Our team will be in touch as soon as we have updates regarding the investigation. In the meantime, should you have any further questions or require assistance, please don't hesitate to reach out.
Thank you for being part of the MACROS community.
Overall, all of the meals I've had are at least 4 stars (most I'd rate 5 but there's been a couple that have not been as great). Weekly subscriptions are good and easy to manage, changing meals is simple and you do get plenty of notifications for when your meal arrives and when you have to change your meals by.
If you don't want to eat the meals now then you can freeze them, I've found that when you microwave thaw them straight from the freezer they still taste just as good.
The only real issue is the pricing of the meals can be a little high, even when ordering the bigger packs (I get 18/week). If you can look past the pricing and can manage it well then I'd definitely say Macros is worth a try, I have not been disappointed yet.
Reply from Macros2023-11-23
Thank you so much for sharing your detailed and thoughtful feedback! We're delighted to hear that you've enjoyed the majority of our meals and found the subscription process to be easy and convenient.
We appreciate your insights on pricing. We understand that the cost can be a consideration for many, and your feedback is invaluable as we continue to refine our offerings. Rest assured, we're committed to providing the best value for our customers.
It's fantastic to know that freezing and reheating our meals from the freezer has worked well for you. We're always striving to make the MACROS experience as flexible and enjoyable as possible.
If you ever have more suggestions or specific meals you'd like to see on our menu, please feel free to let us know. We're here to ensure your experience with MACROS remains positive.
Thank you for being a valued member of the MACROS community!
Absolutely Terrible customer service
No receipt/email confirmation of purchase
Received notification that delivery will occur on the 16th October
Received link to track delivery - link did not work/update
No delivery on the 16th, no update that meals would not be delivered on time (other companies update on delays) no answer from macros phone, nor reply on email (finally received an email reply on 23/10/23 stating "the delivery was completed")
Meals delivered on 17/20/23 out of a total of 15 meals
- 2 meals had use by date of the 15/10/23
- 1 meal had use by date 16/10/23
- 2 meals had use by date of 17/10/23
Sent further 3 emails - no replies.
Contacted via facebook messenger - replied and offered credit when I had explicitly requested a refund. I think having to contact via facebook is very unprofessional.
Refund is being processed, may take 10 days (have not yet received).
Meals are not tasty - overcooked vegetables that appear to have no ongoing nutritional value.
Much better meals, delivery service and customer service from other companies.
Reply from Macros2023-10-23
Hi Sammy,,
I hope this message finds you well. I want to begin by extending our most sincere apologies for the experience you've had with our service. We genuinely appreciate you taking the time to provide us with your valuable feedback, as it helps us improve and rectify issues like the one you encountered.
First and foremost, I understand your frustration and disappointment in the series of events that occurred, and for this, I am truly sorry.
Regarding your order and delivery, I understand that there were numerous complications, which is certainly not the level of service we aim to provide. I'd like to address each point:
1. Lack of receipt/email confirmation: We acknowledge the importance of order confirmation, and I'm sorry you didn't receive this as expected.
2. Delayed Delivery: The situation regarding your delivery is inexcusable. We failed to provide timely updates on the delay, and for this, I'm truly sorry.
3. Unresponsive Customer Support: We experienced an exceptionally high volume of inquiries, leading to delays in our response times. However, this in no way justifies your inconvenience.
4. Incorrectly Dated Meals: We apologise for the incorrect use-by dates on some of your meals. This should not have happened.
5. Taste and Quality: It's regrettable that the quality of the meals didn't meet your expectations. We are continually working to enhance the taste and nutritional value of our offerings.
6. Facebook Messenger: We do understand your concerns about contacting us via Facebook, and we appreciate your feedback on this matter.
Regarding your request for a refund, I'm pleased to inform you that it's being processed. However, we understand that the delays you've experienced have been frustrating.
In an effort to regain your trust, we'd like to extend to you a credit in addition to the refund, which will be applied to your next order.
Lastly, we would appreciate it if you could respond to our "request for information" with the email address associated with your subscription. This will help us ensure your refund and credit are processed as quickly as possible.
We're committed to learning from this experience and taking the necessary steps to improve our service. Your feedback is invaluable in this process, and I want to thank you for bringing this matter to our attention.
Once again, I want to extend our deepest apologies for the issues you've encountered. Please know that we're dedicated to making things right and ensuring a much smoother experience for you in the future.
If you have any more questions or concerns, please don't hesitate to reach out. We are here to assist you.
Thank you for giving us the opportunity to address this situation.
Unable to contact support regarding missing & wrong meals.
Been over a week, dozen of emails, online contact number doesn't work, Help bot wont link me to staff.
Just frustrating and over it at this point
Reply from Macros2023-10-23
Hi Cameron,
We deeply apologise for the issues you've encountered with your orders and the frustrating experience you've had while trying to contact our support team.
We'd like to explain that our customer service team has been under immense pressure due to an unusually high volume of calls and emails. This surge in demand has led to longer response times than we would like.
We've heard your concerns and want to assure you that we take them seriously. In light of the discrepancies you've faced with missing and incorrect items, we will be crediting your account appropriately.
Your patience during this time is greatly appreciated. We're committed to addressing your concerns promptly and providing you with the service you deserve.
Thank you for your understanding, and we hope to have the opportunity to serve you more effectively moving forward.
They offer a good variety of meals delivered straight to your door. I chose Balanced programme and was happy with choice of meals delivered. Meals were tasty and good size. Love their organic kombucha too. I will keep using them as it saves me so much time in the kitchen which I can spend with my family.
I paid for 7 meals but only received 3. The company have not responded to my complaint or refunded me for the missing meals.
Reply from Macros2023-10-20
Hi Valerie,
We sincerely apologise for the inconvenience you've experienced with your recent order. Your feedback is essential to us, and we deeply regret the challenges you've faced.
We want to acknowledge that our customer service team has been dealing with a high volume of calls and emails, which has led to delays in our response times. We genuinely appreciate your patience as we work diligently to address all customer concerns and inquiries.
We have located and responded to your email regarding the missing meals. We understand the frustration you must have felt, and we're committed to resolving this matter for you.
In response to your concern, credits have been added to your account for use on your next order. We hope this provides a suitable resolution for the issues you've faced.
Your satisfaction is of the utmost importance to us, and we are dedicated to ensuring you have a more positive experience with MACROS in the future. We understand that the recent experience may not have met your expectations, and for that, we apologize.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us. We hope to address your concerns promptly and regain your trust in MACROS.
Thank you for choosing MACROS, and we look forward to assisting you further.
1. They CONSTANTLY forget meals. The amount of times I've received 8 meals instead of the 10 that I paid for is insane.
2. Ever since about a month or two ago, there has been this weird chemical taste in all of the food. I've also had weird crunchy sand-like textures in the food. I don't trust the cleanliness of their kitchen anymore.
3. They changed their packaging to some obnoxious split design, without asking, and as a result you're getting heavier packaging and less actual food in the meals (lower than the advertised weight by about 20g on average. It's also incredibly annoying to use.
4. Regardless of what meals you ask for in your plan, they deliver whatever they feel like instead. I.e. If you ask for "2x A meal", "2x B meal", "2x C meal", you might get "5x A meal", "1x B meal", "0x C meal".
5. Support either take forever to respond, or do not respond at all. It's been nearly a week and I'm still waiting to hear back about a refund for the meals they continuously miss.
I've notified support of these problems, they don't care. This company has gone downhill so incredibly fast since I first signed up around a year ago.
Reply from Macros2023-10-24
Hi Patrick,
We apologise for the inconvenience you've experienced and appreciate your feedback. At MACROS, we take customer reviews seriously, and I'd like to address your concerns.
1. We're sorry to hear about the issues with missing meals. We understand how frustrating that can be. We have been experiencing a high volume of orders recently, which has, unfortunately, led to some errors in meal counts. Rest assured, we are actively working to improve our meal packaging and delivery accuracy.
2. The strange taste and texture you've encountered are unacceptable, and we take food quality very seriously. We are currently investigating these issues.
3. Your feedback on our packaging is appreciated. I'm pleased to inform you that we have passed your comments along to our design teams, and as a result, we have returned to single-compartment containers to provide you with more convenient and efficient packaging.
4. The inconsistency in meal delivery is not the level of service we aim to provide. We sincerely apologise for this inconvenience. Our team is working diligently to ensure that your meal preferences are accurately fulfilled in the future. Note that we have credited you for the missing items in your previous order. This should be visible when you log in to your dashboard and will apply towards your next order.
5. I understand your frustration with our customer support response times. Due to the recent increase in customer inquiries, we've been dealing with higher-than-usual volumes. Rest assured, we are actively addressing this issue to ensure quicker responses and resolution of your concerns.
We value your feedback, and we are committed to improving our services. We look forward to resolving your concerns and providing you with the excellent experience you deserve. Thank you for your patience and for being a valued customer at MACROS.
Please let us know if we may be of further assistance.
Completely wrong order, one meal short, never heard back, number is not in service. Never buy from these guys.
Reply from Macros2023-10-24
We deeply regret any inconvenience you've experienced, and we are committed to making this right for you.
Our customer service team was overwhelmed with a high volume of calls and emails, which unfortunately caused delays in our response time.
Rest assured, we're committed to rectifying this situation. If you haven't already, we kindly request you to respond with the email address associated with your subscription. This will help us locate your order and issue the appropriate corrections.
We value your feedback as it provides us with the opportunity to improve our services and ensure such issues are addressed promptly in the future. Thank you for your patience and understanding.
"I am absolutely enamored with the sheer convenience and delectable flavors that macro meals bring to the table. These culinary delights have proven to be a lifesaver during my weight loss journey. As someone who has authored not one but two cookbooks, I can attest to the incredible depth of flavor that macro meals offer, making them an unequivocal recommendation in my opinion.
What truly sets them apart is the unparalleled ease of delivery and the effortless accessibility of their customer service. The attention to detail displayed by the team behind macro meals is nothing short of extraordinary. It's a culinary experience that continues to exceed my expectations at every turn, and I couldn't be more delighted."
After my order not arriving on the specified date, I received an apology text three days later stating they were ‘very sorry for the delay’, and that my meals would be delivered the following day. Once my 18 meal order finally arrived at my door 4 days after the original delivery date, none of the delivered meals were those that I originally ordered. I have emailed customer service twice, with no response. Don’t bother, this service is more hassle than convenience.
Reply from Macros2023-10-19
Hello Matthew,
We deeply regret the inconvenience you've experienced with your recent order, and we sincerely apologise for the delays and the mix-up in your meal selections.
We acknowledge that our response times have been affected by a high volume of calls, and we genuinely appreciate your patience as we work diligently to improve our support responsiveness.
We want to assure you that the issues raised in your emails have been addressed. While we understand the frustration you've encountered, we have taken measures to resolve these matters and ensure you receive the service you deserve.
We regret that your experience with us has not met your expectations, and we want to make things right. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us at [email protected].
Your satisfaction is important to us, and we value your feedback as it helps us make improvements to provide a better experience.
Thank you for choosing MACROS, and we hope to have the opportunity to serve you more effectively in the future.
I do not recommend this product.
My first delivery was delivered without incident on 24 September 2023. My second delivery, due on 1 October 2023, simply never arrived.
No one told me there had been a change, or a delay. All of my attempts to contact Macros whether by e-mail, its automated chat or via Facebook have been ignored. I also tried to call, but gave up after being on hold for 51 minutes.
As of right now I have paid $126.00 for a delivery that never arrived, and I have had no explanation as to what has happened or what will be done to fix it. I suspect that Macros is waiting for another automated payment to go through before they bother getting back to me.
Quick to take your money, slow to help when things go wrong. I will be cancelling my subscription today.
Reply from Macros2023-10-20
Hello,
We deeply regret the challenges you've faced with your recent delivery, and we sincerely apologise for the inconvenience you've experienced.
We want to acknowledge that our response times have been affected by a high volume of calls and emails. Your feedback is crucial to us, and we genuinely appreciate your patience as we work diligently to improve our support responsiveness.
Rest assured that our customer service team is working tirelessly to address all the issues and concerns, including your missing delivery. We understand the frustration this situation has caused, and we are actively working to ensure your concerns are addressed promptly.
To assist you further, we kindly request that you provide us with the email address associated with your subscription. You can do this by replying to our Request for Information here and this will allow us to access your account information and ensure a speedy resolution to your issue.
We are committed to resolving this matter for you and providing you with the service you deserve. We apologise again for any inconvenience and frustration you've experienced.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us. We hope to resolve your issue promptly and regain your trust in MACROS.
Thank you for choosing MACROS, and we look forward to assisting you further.
I also have not received my order. Initially meant to arrive 27 Sept, then told it would arrive 29 Sept, then 1 Oct. Today is the 3rd of October and still no meals have been delivered. I have tried to contact them several times vis email but they haven't replied. Their contact phone number says it's no longer in service.
Reply from Macros2023-10-24
We're deeply sorry for the delay in your recent MACROS order and the difficulty you've encountered trying to reach us. Your experience is far from the standard we strive for, and we're committed to making it right.
The delivery delays and communication issues you've faced are due to a sudden surge in demand, which impacted our response times. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused.
Rest assured that if you've emailed us with your concerns, we're working diligently to get back to you, and your issues will be addressed promptly. Your satisfaction is important to us, and we appreciate your patience.
As we are committed to providing you with a solution to your concerns, could you please share the email address linked to your subscription? This will help us locate your account and resolve these issues.
If you have any additional questions or require further assistance, please feel free to reach out to us. We're here to help and ensure you have the best possible experience with MACROS.
I never received my 1st order at all. I was expecting it 1st October (yesterday). I did not also receive any notification regarding the status of my order. i have sent an email twice for inquiry about this matter. But the contact support team is non responsive. This is indeed very disappointing on my end. There will be no more next order from this company!!!
Reply from Macros2023-10-20
Hi Annabelle,
We deeply regret the inconvenience you've experienced with your first order, and we sincerely apologise for the delay and the lack of communication.
We want to acknowledge that our response times have been affected by a high volume of calls and emails. We understand your frustration, and we genuinely appreciate your patience as we work diligently to improve our support responsiveness.
While the delivery of your original order was delayed, we're grateful that you've reached out to us to address this matter. We're fortunate to have your support, and we want to assure you that your feedback is essential to us.
We were able to locate and resolve the issue for your original order, and we hope this provides some resolution to the challenges you've faced. We understand that the experience may not have met your expectations, but we genuinely appreciate your continued support.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us. We are committed to ensuring that your future experiences with MACROS are more positive, and we hope to have the opportunity to serve you better in the future.
Thank you for choosing MACROS, and we look forward to assisting you further.
I placed my 1st order last week, and after many follow-up emails - they tell me its arriving 5 x days late (tomorrow) on a weekend when I'm not there to collect.
Appalling service!!!
Now trying to get my money back and I'll go elsewhere.
Reply from Macros2023-10-24
Hi Jo,
We deeply apologise for the inconvenience you've experienced regarding the delay in your order and the subsequent difficulties you've faced in getting the necessary assistance. This certainly doesn't align with the level of service we aim to provide, and we're determined to make things right.
We understand your frustration with the delay and the inconvenience of receiving your order when you're not available. We're genuinely sorry for this disruption to your plans.
We regret to inform you that our customer service response times were severely impacted due to an unusually high volume of calls and emails recently. This has made it challenging for us to provide our usual level of support.
Fortunately, after reading your review, we were able to locate your email and resolve your issue promptly. We're grateful for your feedback and patience, and we hope that your experience with us moving forward will be more positive.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we're here to ensure you have a more seamless experience in the future.
We hope you'll consider giving us another chance to serve you. Your support is greatly appreciated, and we're committed to making your future experiences with MACROS more positive.
Thank you for your understanding, and we look forward to providing you with a better experience.
The quality and taste of each meal I purchased was divine.
The portion is enough to keep you full for 4-5hrs.
Will recommend to anyone who is hesitant in trying.
First meal I opened up had 2 hairs mixed in. The other meals received were fine and were quite tasty.
My complaint is that I reached out to customer service twice (and still trying) to come to a solution.
I know these things can happen, but customer service is supposed to help. Not ignore a serious issue.
Reply from Macros2023-08-22
Dear Jaz,
We appreciate you taking the time to share your experience, and we deeply apologise for the concerns you encountered with your first meal. Please know that we take such matters very seriously, and your feedback has been invaluable in addressing this situation.
We would like to clarify the presence of the fibres you mentioned. Upon investigation, we found that the fibres in question are actually mushroom mycelium. While these fibres are generally extracted during our production processes, we recognize that finding them in a meal is far from the experience we intend to provide. We sincerely apologise for any inconvenience or unease this may have caused.
We're truly pleased that the subsequent meals met your expectations in terms of taste and quality. Your satisfaction with our products is important to us.
In terms of reaching out to our customer service, we regret any difficulties you've encountered. We apologise if our response time fell short of your expectations, as our goal is to address concerns promptly and effectively. We're glad to hear that our team was eventually able to provide you with a solution. Please accept our apologies for any initial inconvenience you faced during this process.
Losing your business is something we deeply regret. We always strive to ensure that our customers receive the best experience possible, and it's unfortunate that we fell short of that in your case.
Thank you for sharing your insights with us. Your feedback helps us improve and maintain the quality and service that our customers deserve.
Best regards,
The MACROS Team
Ordering is easy, the options are numerous, the delivery process is no fuss and the food is delicious; Macros make quick and healthy food easy and fun.
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