Major Fitness (majorfitness.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Excellent customer service, fast shipping and quality products that have made our at-home workouts so much more productive
Reply from Major Fitness2026-07-17
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
I like the gear and the overall quality and value. We are still have problems with the smith machine and wish it was easier to sort it out.
Reply from Major Fitness2026-07-20
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The B52 pro overall is a great system to add to our home gym. There are a few minor things that could be better, such as feet that are a little taller to allow you to get a wrench underneath and tighten all the nuts and bolts while building. It truly is a pain.
On ours the smith bar does not sit level, as the left side just hangs in the air and not on the supports, while the left side sits firmly in the support.
Overall operation is smooth and adding attachments is quick and easy.
Reply from Major Fitness2026-07-17
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Every part of this machine is high quality and works flawlessly. Couldn’t recommend the B52 more.
Reply from Major Fitness2026-07-17
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
This smith machine was a game changer good quality happy with my purchase
Reply from Major Fitness2026-07-17
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Amazing piece of equipment. Well packaged, arrived on time. Assembly instructions slightly vague in some places, but if you do LEGO, you'll be fine. Love the B52 Evo!
Reply from Major Fitness2026-07-17
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
First cable sent to me was not what I requested. After the request came for me to send a picture of the cable that was sent to me, I received the exact cable that was already sent to me. Now I have two cables that are wrong. After sending a picture of the manual with a picture of the cable a third cable was sent to me from China which took over two weeks to get to me. When I attached that cable, I found out it was about 4-6 inches too short, the apparatus that the weights sit on is in the air instead of resting on the rubber shock absorbers. Mind you when I requested the cable I sent my original order information of the machine, which had the date and model number on it. I kept the cable realizing that I would never get the correct cable and I certainly don’t need more cables sent to me that don’t work.
Reply from Major Fitness2026-07-17
Hello Carson,
We are truly sorry for the frustration and inconvenience this experience has caused you. We completely understand how disappointing it must have been to wait for replacement cables multiple times and still feel that the issue was not resolved.
After carefully reviewing your case, we would like to clarify what happened. Your machine is one of our earlier production models. In an effort to provide the best possible support, both replacement cables we sent were actually upgraded versions rather than incorrect parts, and we also explained this in our email communication. The final cable we shipped was the correct replacement for your machine. However, because your equipment is from an early production run, the cable length had been revised during our product improvements. Unfortunately, we did not anticipate that this difference would create confusion and inconvenience during installation, and we sincerely apologize for that.
Although our intention was to provide an improved replacement as quickly as possible, we understand that the overall experience did not meet your expectations. For that, we are genuinely sorry.
As a gesture of our apology, we would like to issue a full refund for the replacement cable. We would also be happy to continue working with you directly to ensure everything is resolved properly and answer any questions you may still have.
Please feel free to contact us at [email protected]. We are committed to making this right and truly appreciate the opportunity to assist you further.
Thank you for your patience and understanding.
Major Fitness Support Team
It took a very long time, over two months since my initial contract and I am still waiting for one part. I was just looking to replace one cable and one pull knob. The cable I was sent was not the correct length, had to wait another two weeks or so for the correct one. The knob replacement was heavily used I contacted MF and still waiting for it. The product overall is pretty decent. I have one of their cages but the customer service needs a lot of improvement.
Reply from Major Fitness2026-07-17
Hello,
We are sincerely sorry for the inconvenience and the additional waiting time you experienced. We completely understand how frustrating it is when replacement parts do not arrive as expected.
After reviewing your case, we found that the model information provided during our initial communication did not match your actual machine. Based on the information we received, we sent the replacement cable for that model. Later, we confirmed that your equipment actually required the upgraded Pro series cable. We should have anticipated this possibility and verified the model more thoroughly before shipping, and we sincerely apologize for the resulting delay.
As soon as we identified the issue, we immediately arranged to send the correct replacement cable. At the same time, we also shipped the replacement knob separately with that shipment. According to the tracking information, the knob has already been successfully delivered. If you have not received it or need any further assistance, please don't hesitate to contact us so we can investigate and help right away.
We truly regret the inconvenience this experience has caused. If there is anything further we can do to assist you, please feel free to reach out to us at [email protected]. We remain committed to making sure your equipment is working properly and that your concerns are fully addressed.
Major Fitness Support Team
I ordered a F22 set up, and also several attachments including upgraded pulleys, lat pull down extender, and leg holder.
The packaging isn’t great and several items arrived damaged with scratches on the finish. For the cost of their items they should protect the items better. You can’t send back several hundred pounds of boxes do just stuck with scratched up equipment.
Reply from Major Fitness2026-07-17
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at [email protected] and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
I love this bench. I wanted a bench that had lots of positions and was quick and easy to change from one to the next. This is that bench! The padding is comfortable and the length is good. It came quickly and was easy to put together. It appears to be well made, and I expect that it will last for many years.
Reply from Major Fitness2026-07-15
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
High quality exercise equipment with everything you could need to build and customize your home gym.
Reply from Major Fitness2026-07-16
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Low quality product and with horrible customer service.
Reply from Major Fitness2026-07-13
Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at [email protected] and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Shipping was quick. Customer service was on point.
Reply from Major Fitness2026-07-13
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Good equipment glad I purchased. Only issue I had was pieces came scratched up. Customer service worked with me on resolving the issue just thought they could have done a little more being I paid roughly $4000 total and the high quality that was advertised.
Reply from Major Fitness2026-07-13
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
I absolutely love my new b52 home gym. It’s made a world of a difference in my workouts
Reply from Major Fitness2026-07-13
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The machine came in separate shipments and they communicated exceptionally well, reducing my concern about missing parts. The machine is built well and my whole family loves it.
Reply from Major Fitness2026-07-13
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
I was disappointed with the customer service experience. It was very difficult to reach a representative, and email responses were inconsistent. I submitted a request for replacement screws, but never received a response. I also reached out with questions regarding attachments that came with the equipment and did not receive any follow-up. While the product itself may have merit, the lack of timely communication and support made the overall experience frustrating.
Reply from Major Fitness2026-07-13
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at [email protected] and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
I like the machine a lot.
Pros:
Smooth, all the attachments I need, well built. The dual pulley system on each side to halve the weight is pretty awesome, lets me do any light work I need to. I’ve been getting good workouts in on this.
Cons:
I bought the extra arm for lat pull downs, and it is still not tall enough. The cable for that extra arm is also not long enough to get a full ROM. Needs to be about 1 foot longer so I don’t bottom out on either end.
Be nice if the smith bar could be a bit higher when not in use so I don’t have to duck under it.
Reply from Major Fitness2026-07-13
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
K
Kevin L Nocktonick美国 · 1 review · Verified · Experienced 2026-06-09 ·
★★★★★
B17 Flying Fortress
I purchased the B17 Flying Fortress with the AH64 Apache Bench. This bench is like sitting on a sheet of plywood. Super hard! For some this may be great, but I’m 60 years old and would like it to be a little more comfortable. I went to return it and was told shipping would be at my expense. It cost $212 to ship back! I also feel like the grade of metal used and the pulley system could be a little better. It doesn’t compare to gym quality machines. In my honest opinion, this unit is overpriced.
Reply from Major Fitness2026-07-13
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at [email protected] and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
The shipping arrived early and the instruction manual for assembly was great. Lots of detail and photos that made it easy to get together and begin working out. The machine itself has quality parts and coatings that I think will hold up to the conditions in my garage. The dual pulley system works well without binding.
The only negative was the free T-Shirt and Hoodie, I was not able to pick the size but thats ok. My wife has some Major Fitness gear now. Thank you.
Reply from Major Fitness2026-07-13
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
