Marriott Vacation Club (marriottvacationclub.com) has a 1.2 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
Family members invited us to stay at Marriott Aruba Surf Club. A Marriott vacation Club property. two bedroom ocean view suite in April 2026. Never again. Every night we came back to our suite to change for dinner and the suite reeked of marijuana. Complained to hotel staff and nothing was done. Apparently this is a frequent issue. Our clothes and belongings began to smell. The odor is circulated throughout the property through the bathroom ventilation system. Not the experience we were looking for. Referred to Marriott Customer Advocacy team in Orlando, Florida when we complained. Spoke to Raphael Garcia who promptly informed me that Marriott is not responsible for their guests behavior. Apparently they have no control over their property even though the premises are smoke free and marijuana is illegal on the island. What more would I expect from a luxury guest hotel.
Reply from Marriott Vacation Club2026-05-22
Thank you for sharing your experience. We’re very sorry to hear how uncomfortable and frustrating your stay was. We understand how concerning it must have been to encounter strong odors in your accommodations, particularly when it affected your overall comfort.
While Marriott Vacation Club properties maintain policies designed to promote a comfortable environment, we recognize that situations involving other guests can still arise, and our teams do their best to resolve any issues.
Feedback like yours is important and helps highlight areas where the guest experience can be improved. We appreciate you sharing your perspective and are sorry that this experience did not meet your expectations. Thank you again for sharing your experience.
J
Jen L美国 · 3 reviews · Experienced 2026-05-08 ·
★★★★★
If I could give a zero I would
If I could give a zero I would. I’ve been a timeshare owner for 12 years. Paid $40,000 for my timeshare in Aruba. Each year my maintenance fees go up. I am now paying over $3,200 a year.
I decided to switch my timeshare points 2975 points to the Harborside at Atlantis. I brought my daughter & my best friend. My daughter has asthma & my friend was just recuperating from 4 pin ankle surgery and was barely walking with a cane.
I arrived at Harborside at approximately 12:30. I asked for a pool view and they said my room was not ready. I went to lunch and returned at 3:30 and I was told my room was not ready. Finally at approximately 5:00 I started to complain to the front desk and was told “Oh well you made a special request and room will not be ready til 7:00 pm.” After arguing, the manager Kim came out and said don’t worry I’ll get you a room with a view. We all walked to the room 17 something on the lst floor, I don’t remember in building #6. When we walked into the room the smell of mildew and mold in the bathroom was overwhelming. We could not breath from the smell. My daughter had to use her inhaler. I immediately called Kim at the front desk and he said he doesn’t have another room. We all immediately got out of the room and went back to the front desk. After complaining and arguing, about the mold & mildew in the room, I was switched to building No 5. In that room 28 something that room again smelled of mildew and mold. Again there was mold in that room. So again I contacted Kim and asked to be put in building 1, 2 or 7 only because housekeeping told me that those rooms are not as old and have been updated. I begged Kim to put us in building 1 but was told the 2 bedroom I booked was not in those buildings. I could not sleep, we all had the covers over our noses because of the smell. After complaining and arguing I was finally after 3 days put into a room on the 4th floor of building 1. I was told I was upgraded only to find in that room the smell of mildew, chemicals & saw mold in the bathroom and mold on the blackout curtains hidden behind the sheers. I immediately called the front desk and housekeeping came up to clean the mold. The bellman Delano, when he walked into our room recognized the smell of mold and mildew. I didn’t have the strength to go to another room. I could not check into another hotel for the price that I had 2 other people with me, and an extra $150 in plane fare to get home.
The front desk, Kim and his associates did nothing but apologize for the conditions. I contacted Marriott to complain and asked for the 2975 points back for the Harborside but customer service refused and said they would give me a consolation of only 1 night of points.
The manager and whatever staff lied to Marriott customer service & told them I kept moving my room because I didn’t like the view! In fact, the view was fine of the bay. I contacted Kim and said why did you lie to Marriott about the room changes and he said well you did ask for a particular view. I said you know as well as I that what you said is a lie. I said why don’t you do the right thing and tell Marriott the truth about the mildew and mold? I have plenty of pictures of the mold!
After all of the money I have invested into Marriott I received only rude and condescending treatment stating that One night of points was non negotiable or give me my points back in a holding account, which every Marriott timeshare owner knows and Marriott knows, that it is impossible to get a vacation within 60 days, especially my own timeshare in Aruba. My vacation if you want to call it that was ruined. In addition I am experiencing medical issues from the mold and will have to be seen by a doctor.
Do yourself a favor, because I can go on and on, more than I have about the issues I have had with owning a timeshare with Marriott, don’t buy a Marriott timeshare, you will not only lose money but you will never be able to book the vacation you want because it is always “unavailable “ even trying to book one year in advance.
In addition don’t stay ever, at the Harborside at Atlantis!!!!
Reply from Marriott Vacation Club2026-05-22
Thank you for sharing your experience. We’re truly sorry to hear how distressing and uncomfortable your stay was.
We understand how frustrating it is to experience delays with room readiness, multiple room changes, and concerns about cleanliness. Situations like this can significantly impact what should be a relaxing and enjoyable stay, and we’re very sorry that this was your experience.
We sincerely apologize for the impact this experience has had on you, and we appreciate your comments, as they help us identify areas of improvement.
My husband and I attended what was described as a short 90-minute presentation at the Westin Kierland Villas in Scottsdale, AZ, which ended up lasting 3-4 hours. During that time, we were told we would own real estate that could be rented out or sold as a profitable investment, that we would have access to 4 and 5-star resorts worldwide, and that we could use our points at any Marriott hotel globally. None of this has proven to be true. Availability is virtually non-existent outside of Orlando, and we have been unable to book a single vacation since purchasing. When we attempted to book a hotel in San Antonio for a funeral, we were told that wasn't possible either.
We were never shown the full financial breakdown of our purchase. Had we known we would pay over $37,000 by the time the loan was satisfied — more than double the financed amount — we would never have signed. We were also told the loan could easily be refinanced through our own bank, which is false since timeshares have no real property collateral. Additionally, a high-interest credit card was opened on our behalf to cover the down payment, and a $255 charge from a company called Vistana appeared after closing — something never mentioned during the presentation or signing.
The page clearly outlining our lifetime financial obligations was deliberately skipped during the contract review. Between the down payment, maintenance fees, the Vistana charge, and monthly payments, we have paid over $4,300 without taking a single trip. This experience has been deeply disappointing and financially harmful.
Reply from Marriott Vacation Club2026-05-22
Thank you for sharing your experience with us. We’re truly sorry to hear how disappointing and concerning this situation has been for you.
Marriott Vacation Club ownership is structured to provide access to a network of vacation destinations and experiences, with usage options, availability, financing terms, and associated costs outlined in the written contract and disclosure documents provided at purchase. These materials are designed to give a comprehensive view of the program, including important financial details and usage guidelines.
While we’re not able to review specific account details, transactions, or individual interactions in this public forum, your concerns are important. We strongly encourage you to connect directly with our Customer Advocacy team. They can be reached directly at 800-860-9384 or [email protected].
Thank you again for sharing your experience.
We recently attended an Encore experience and appreciated the opportunity to learn more about the program. The presentation was well organized, and the product itself was clearly explained. We are taking time to carefully consider our options before making any decisions.
The presenter was knowledgeable and made an effort to connect. However, a few comments during the session felt off-topic and somewhat distracting, which made parts of the experience less comfortable than expected. While we understand the intent may have been to build rapport, a more focused and neutral approach would have been more effective.
We believe the visit could have been more productive if more time had been spent understanding our prior interactions, specifically, why we did not move forward previously and what prompted our return. That insight could have helped tailor the discussion and better demonstrate how the program aligns with our needs. Instead, a significant portion of the time was spent reviewing our general vacation spending rather than focusing on how the program could meaningfully enhance our travel experience. Additionally, when we shared what mattered most to us, we did not feel those points were fully explored. A more balanced approach, with greater emphasis on listening, would have made the discussion more valuable.
One suggestion for improvement would be to present the bottom-line pricing earlier in the session, as this would help manage time more effectively. The meeting extended well beyond the originally stated timeframe, which was not ideal.
Overall, we appreciate the opportunity and the professionalism of the coordination team to vist Hilton Head. SC.
Reply from Marriott Vacation Club2026-05-07
Thank you for sharing such a thoughtful and balanced review. We truly appreciate your openness in highlighting both the positive aspects of your experience and the areas where you feel improvements could be made.
We’re pleased to hear that you found the presentation well organized and that the program itself was clearly explained. It’s also encouraging to know that the presenter made an effort to connect and that the overall coordination of your visit was professional.
We sincerely appreciate your candid feedback regarding the key points of the discussion. We understand how important it is for presentations to feel relevant and personalized. Your comments about allowing more space to understand your prior experiences, focusing more directly on your goals, and presenting pricing earlier are valuable insights that help inform how these conversations can be more effective and comfortable for our guests.
We also acknowledge your note about portions of the discussion feeling off topic. Creating a welcoming and engaging environment is important, and your feedback reinforces the value of maintaining a balanced, professional approach throughout the experience.
Thank you again for your thoughtful perspective. We’re glad you had the opportunity to explore the program, and your feedback is helpful for making meaningful changes for all our Owners and guests.
R
Richard Stein美国 · 3 reviews · Experienced 2025-06-26 ·
★★★★★
Marriott uses unethical and predatory sales practices
I was an owner with Starwood, before Marriott took over and immediately forced us to “upgrade to the new”. I feel as though I was targeted due to my age of trust in the company. That trust was manipulated and cost me thousands up front and put me on the hook for tens of thousands. The lies were intentional ranging from the cost of fees, the availability, and the “value” of points to name a few. I have continuously reached out to resolve this matter, but the company continues to show a lack of accountability or responsibility. They have put the burden on proof solely on me, yet recording or notes are not permitted. In hindsight, everything was very intentional from the right now high pressure to the selective recordings. This was not a sales opportunity for them, this was a game. I will continue to reach out to the company for a resolution and can further share more details to my specific situation if necessary. Thank you for your continued support and any assistance is greatly appreciated.
Reply from Marriott Vacation Club2026-05-01
Thank you for sharing your experience so openly. We’re truly sorry to hear how distressing and disappointing this has been for you. While we’re unable to address individual account details in a public forum, your concerns are important and deserve careful review.
We encourage you to reach out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss this further.
Thank you again for sharing your perspective. Feedback like yours is valuable, and we appreciate the opportunity to better understand Owner experiences.
DO NOT BUY. THIS IS A SCAM. They do not even offer a buy back offer. Trust me it is not worth it. I do not usually leave reviews but I wanted to try and help save others.
Reply from Marriott Vacation Club2026-04-24
Thank you for sharing your feedback. We’re truly sorry to hear how disappointed and frustrated you feel.
Marriott Vacation Club ownership is designed to provide benefits through usage rather than serve as a traditional investment or offer guaranteed buy‑back options. Details around availability, exit options, and program structure are outlined in the written materials provided at purchase.
Your concerns matter, and our Customer Advocacy team is available to review your ownership and explain available options. We encourage you to reach out to them directly at 800-860-9384 or [email protected].
E
Ellen Robitaille美国 · 1 review · Experienced 2025-04-22 ·
★★★★★
We purchased a time share
We purchased a time share , only to find out we couldn’t book any of the desired destinations in any of desired timeframes. Yes,we could book St Thomas in June. St Thomas in June?
Misleading presentation. Rick Webb, in Scottsdale, was wonderful when we were buying, then inaccessible.
I’ve been a Marriott loyal customer for over 25 years. This is the most deceitful experience I’ve ever experienced.
Reply from Marriott Vacation Club2026-04-24
Thank you for sharing your experience, and we’re truly sorry to hear how disappointed and frustrated you’ve felt after your purchase.
Ownership availability is influenced by seasonal demand, resort inventory, and booking windows, and while some destinations may be easier to access at certain times than others, we recognize how discouraging it can feel when the options that do appear don’t align with your preferences.
Our Owner Services team is available to review your concerns, discuss booking strategies, and help clarify options that may better align with your travel goals. We suggest reaching out to them at 800-845-4226.
We appreciate you sharing your perspective, as it helps us identify areas of improvement.
DO NOT BUY A TIMESHARE. MARRIOTT RUINS LIVES. GRAND THEFT!
DO NOT BUY A TIMESHARE! We were fooled into attending a 90 min. presentation. I scheduled it for my birthday weekend in March 2025. Marriott uses pressure sales tactics, gets off on tangents, and lies during their presentations. They make you stew for hours, where a 90-minute presentation turned into 6 hours with the sales rep Margie Camacho leaving us alone for long periods, then returning with "her manager" to sweeten the deal. At the end of the day, they then send you to someone who goes over the contract, makes you wait even longer to make you anxious, then glosses over the supposed cancellation period, squeezing it in between a bunch of jargon.
IN LESS THAN A YEAR, I WAS BILLED 3 TIMES FOR THE YEARLY HOA FEES!!!! The first bill came a few weeks after closing for $1,200.00; a few months later, $1,500+; and before the year is over, another HOA bill for over $1,900+. We told her our main goal was to book a trip to tour Japan, but when she looked it up at the presentation, only an option showed up. When I expressed concern about it, she said that once my full account was up and running, I would be able to see all the other options available. When I tried to find hotels in Japan, there were only 2 in Tokyo, very near to each other, and the points wouldn't even cover a single night. When I attempted to book at some of the other locations, there were barely any availabilities.
IN LESS THAN A YEAR MY CREDIT IS NOW DESTROYED BECAUSE OF THIS TIMESHARE. IMMEDIATELY AFTER THE VACATION, I WROTE TO THE SALES REP TO QUESTION THE LEGITIMACY OF THE TIMESHARE, AND SHE REASSURED ME TO STICK IT THROUGH... I DIDN'T REALIZE SHE WAS PUSHING ME PAST THE CANCELLATION PERIOD. THEY ARE THEIVES, AND THIS SHOULD BE ILLEGAL. MARRIOT RUINS LIVES.
Reply from Marriott Vacation Club2026-04-24
Thank you for sharing your experience with us. We’re truly sorry to hear how overwhelming and upsetting this has been for you.
We recognize that presentations, complex information, and unfamiliar terminology can feel stressful. Our intention is always for presentations to be informative and transparent, with ownership terms, including maintenance fees, usage options, availability, and cancellation rights, clearly outlined in the written documentation provided at purchase.
We strongly encourage reaching out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss your experience.
Marriott Vacation Club – Ko Olina, Oahu
We were existing MVC members when we received a notice to attend a "mandatory" meeting at the Ko Olina location regarding our current membership. We were told the presentation would last no more than 1 hour. Instead, our driver's licenses were collected upon arrival — effectively trapping us — and we endured a 3½-hour high-pressure sales presentation.
The sales tactics were aggressive and deliberately confusing. When we raised concerns, the salespeople talked in circles and repeatedly pressured to sign. We were told to hold all questions until after signing, at which point the original salespeople disappeared.
We were never informed of our state-mandated rescission period. The contract was not available to print that day and arrived by mail 12 days later — after the cancellation window had already closed.
Key facts were misrepresented or omitted entirely: annual maintenance fee increases, the financial burden passed to our children upon gifting the membership, misleading tax benefit claims, and the Truth in Lending disclosures were never reviewed with us.
We have paid approximately $10,000 and have been unable to book a single vacation through the program. We have formally requested contract cancellation and a full refund. This matter remains unresolved.
We are sharing this experience to ensure other consumers can make a fully informed decision before attending any MVC presentation.
Reply from Marriott Vacation Club2026-04-24
Thank you for sharing such a detailed account of your experience. We’re very sorry to hear how upsetting and stressful this situation has been for you, especially as existing members who expected an informative discussion about your current membership.
Marriott Vacation Club presentations are intended to provide information about membership options and program updates, with all ownership terms, and we apologize if this was not your experience.
We encourage you to reach out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss this further.
We appreciate you sharing your perspective and apologize for any inconvenience.
S
Steven Pawlyshyn美国 · 1 review · Experienced 2026-04-13 ·
★★★★★
I spent $30,000 on a Marriott Vacation…
I spent $30,000 on a Marriott Vacation Club timeshare and have never been able to use it once. NOT A SINGLE TRIP. The sales presentation was manipulative from the start — they pushed ROI talking points that had zero relevance to my situation, emotionally leveraged my children and future grandchildren, and promised I could travel anywhere I wanted, including internationally. That was a lie. When I tried to book Dubai, the Philippines, and other destinations I actually travel to, I was simply told the program "couldn't be used there." No solutions. No alternatives. Just a shrug.
They never told me I had a 10-day right to cancel. I didn't receive my contract until 30 days after signing — by then, that window had long passed. Whether that was intentional or negligent, I lost a legal right I never knew I had.
About six months in, I started getting near-daily phone calls pressuring me to write a $4,000 check to "rent out" my timeshare with no guaranteed return. I had to block dozens of numbers.
Then my auto-debit broke. I submitted the required form THREE times. It was never processed. I now have late payments and damaged credit — my score has never dipped below 800 with any other company in my life. Marriott managed to accomplish what no one else ever has.
This program has cost me $30,000, my credit, my time, and my peace of mind. I feel deceived at every turn. Avoid Marriott Vacation Club.
Reply from Marriott Vacation Club2026-04-17
Thank you for sharing your feedback. We’re sorry to hear how disappointing and stressful your experience has been.
Marriott Vacation Club ownership is intended to provide vacation benefits within a defined network of resorts and exchange options. Availability, destinations, booking options, financing terms, rescission rights, and payment processes are all governed by the written contract and disclosure documents provided at purchase.
We recognize how frustrating challenges related to booking, account servicing, or billing can be. We encourage you to reach out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss your concerns.
Thank you again for sharing your feedback.
My Marriott Vacation Club / Vistana Signature Experience is HORRIBLE. They lure you with dreams that are disguised as nightmares.
I was lured into purchasing a timeshare in August 2018 through a high-pressure, 4-hour sales presentation after receiving what was marketed as a "free" vacation. During that presentation, I was explicitly and repeatedly promised I could cancel the contract at any time if it no longer worked for me. That promise was a deciding factor in my signing.
Within months, I discovered the cancellation promise was completely false. When I contacted the company to exit the agreement, I was told the contract was fully binding and my options were extremely limited. I was also never informed of my right of rescission under Florida law, never provided a Truth in Lending Disclosure, and never told that maintenance fees are perpetual, inheritable by my heirs, and subject to unlimited increases.
Since attempting to cancel, I have faced aggressive collection efforts and a troubling pattern of harassing hang-up calls from Vistana representatives. When I reported this, I was told I was "the first person to ever report this" — a claim I find very hard to believe.
I have formally demanded contract cancellation, cessation of all contact, and written confirmation that no further financial obligations remain. I am prepared to escalate to regulatory authorities if needed.
I strongly caution anyone considering a Marriott Vacation Club purchase to get every promise in writing — because verbal assurances appear to mean nothing.
Reply from Marriott Vacation Club2026-04-17
Thank you for sharing your experience. We’re genuinely sorry to hear how upsetting and frustrating this situation has been for you.
Marriott Vacation Club is designed to provide benefits, and ownership terms, including cancellation rights, financing details, and maintenance fees, are governed by the written contract documents provided at purchase. These materials outline rights of rescission, maintenance obligations, and loan details, and are intended to ensure transparency.
We encourage you to contact our Customer Advocacy team directly at 800-860-9384 or [email protected], so your concerns can be reviewed, documented, and addressed as appropriate. Your feedback is greatly appreciated.
We came to Marriott Vacation Club in Ko’Olina, Hawaii, for an encore package. They told us they would freeze the package price including the discounts but at our second encore presentation they denied the fact even though we had picture proof, and tried to get us to sign up for a worse deal and wasted 2.45h of our time. Would not recommend
Reply from Marriott Vacation Club2026-03-27
Thank you for sharing your experience. We’re sorry to hear that your encore visit did not meet expectations and that the presentation felt frustrating.
Encore packages and promotional offers are subject to specific terms and conditions. Presentation discussions are intended to outline available options but offers may vary based on availability and program guidelines.
Our Encore Package team is available to review concerns directly and help clarify any questions regarding offers or presentation details. The Encore Package team can be reached at 888-357-9227.
We appreciate your feedback, as it helps to improve guest experiences.
B
B.Fehr美国 · 1 review · Experienced 2026-03-20 ·
★★★★★
Please be Cautious before even thinking of signing anything with Marriott Vacation Club
I am writing this review to warn others about the predatory sales tactics I experienced with Marriott Vacation Club in Park City, Utah, in October 2019.
I had recently lost my father, who was the original owner of a Marriott timeshare. Still deep in grief, we were persistently pressured into attending an owner's presentation during our stay. Our salesperson learned of my father's passing and used our pain against us, framing the purchase as a way to honor his memory and keep our family connected. After nearly three hours of intense pressure, we were pushed into signing a contract and paying $3,708 before leaving the property that weekend.
We were promised that the timeshare would appreciate in value, potentially creating generational wealth for our children. We were told that our "elite" status would give us easy access to exclusive properties such as Boston, Costa Rica, Ritz Carlton locations. None of this has been true. We have never once successfully booked these destinations, despite an 18-month early booking window. Maintenance fees have climbed far beyond what was ever implied during the sale.
What hurts most is the loan structure. After years of payments and real financial sacrifice, our principal balance has barely decreased. This was never disclosed to us.
We were grieving, we were vulnerable, and we were taken advantage of during the worst time of our lives. I have formally requested cancellation and received no resolution. Please be cautious before even thinking of signing anything with Marriott Vacation Club.
Reply from Marriott Vacation Club2026-03-27
Thank you for sharing your experience. We want to emphasize that Marriott Vacation Club is committed to conducting sales presentations in a respectful and professional manner.
We understand that expectations around availability, costs, and loan amortization can feel frustrating. We strongly encourage you to reach out to our Customer Advocacy team to share your experience. They can be reached at 800-860-9384 or [email protected].
Once again, we appreciate you sharing your perspective.
D
Dan Otis美国 · 1 review · Experienced 2026-03-21 ·
★★★★★
Marriott Vacation - They Nick you even when you're leaving.
The true price of a Marriott Vacation Club Timeshare. You are buying a timeshare that's in the price range of an automobile. You're supposed to get the best of everything because "you are an owner". Having said that, I appreciated my Sheraton Flex program, but here's the catch when exiting: Not only do you have to be current with your account ($$$ - and your properties have no value), BUT you now have to pay more $$$ to get released from your agreement.
Reply from Marriott Vacation Club2026-03-27
Thank you for sharing your perspective. We understand that vacation ownership is a significant commitment, and feedback about both the benefits and challenges is important.
Our programs, including Sheraton Flex, are designed to provide usage flexibility and access to a wide portfolio of destinations rather than serving as a traditional resale asset. As outlined in the governing documents, accounts must be in good standing, and any exit or relinquishment options are subject to specific eligibility requirements and administrative processes. That said, we recognize that navigating these details can feel frustrating.
We appreciate you being an owner and for sharing share your experience.
S
Steve美国 · 1 review · Experienced 2026-03-17 ·
★★★★★
We never really wanted to be Marriott…
We never really wanted to be Marriott Vacation Club Members. We were owners in Starwood Resorts (Westin and Sheraton). We absolutely loved Starwood. We are owners in the Westin Kaanapali North in Maui and Westin Lagunamar in Cancun. Soon after Marriott took over Starwood, we noticed changes. It was difficult getting reservation in our home resort! We figured it would be easier to book if we were MVC members, so we bought enough points to become Presidential Level. We were told that we would get preferential treatment and never have issues getting reservations. Boy, that was a bad decision. It is very difficult getting reservations even 13 months out. If I try too many searches, my browser crashes and I have to totally reboot. When I call, even though I have a priority phone number, I usually get placed on hold, then hung up on after 15 minutes. When I have gotten through, the customer reps tell me that I'm just picking popular spots in bust seasons. No solutions at all. Marriott has certainly tarnished their image, if not destroyed it!!! There has to be lawsuits initiated by members. Anyone have knowledge of any?
Reply from Marriott Vacation Club2026-03-19
Thank you for sharing this detailed feedback. We understand how frustrating it is to experience difficulty booking, especially after elevating your membership to enhance access and flexibility.
Availability can vary at high‑demand resorts. We’d like to review your account specifics to provide tailored options. Please contact our Owner Services team at 800-845-4226. We’re committed to making your ownership work as intended and to improving your experience as an Owner.
I stayed there. They tried to get me to sign up. But I didn't best thing I could have done. But you know how they offer you some ridiculous deal as a last option before you walk out the door. They offered me a another stay. Just come back in a year and take the tour again. And all it would cost me was $49 a month that goes to the stay next year. Or if I decide not to I would get my money back. So a month before my year is up. The rep calls me and ask me x what are my plans. I say I am not going to come take the tour. I just would like a refund. Can you guess what. Now they saying I have to forfeit my money because I'm not doing the tour. This is a SCAM. ONCE AGAIN THIS IS A SCAM. MARRIOTT VACATION CLUB IS A SCAM.
Reply from Marriott Vacation Club2026-03-19
Thank you for sharing your experience. We’re sorry to hear about the frustration you encountered, as this is not the experience we strive to provide. Promotional offers associated with resort stays and presentations do include specific terms and conditions, which are outlined within the offer. These details can affect eligibility for refunds.
We take concerns like this seriously and would welcome the opportunity to review your situation in more detail to ensure everything was handled according to the agreed terms. If you’re open to it, please reach out to our Customer Advocacy team at 800-860-9384 or [email protected].
We appreciate your feedback and the opportunity to address your concerns.
D
Def not ez return美国 · 2 reviews · Experienced 2026-03-17 ·
★★★★★
Not worth what you pay. Trapped.
Yearly fees have significantly increased and reservations have been very difficult to make. You have to make vacation plans a year in advance. Would we purchase again? Absolutely not. We feel trapped.
Reply from Marriott Vacation Club2026-03-19
Thank you for sharing your feedback. We sincerely regret that the reservation process has been frustrating and understand how discouraging that can be.
Should you wish, our Owner Services team is available to review your ownership and discuss potential options to help enhance flexibility. Please contact them at 800‑845‑4226 for support.
Thank you again for your perspective.
K
KarinaN美国 · 3 reviews · Experienced 2025-12-21 ·
★★★★★
If I could, I'd give zero stars
If I could give zero stars, I would
Please, please, PLEASE - NEVER buy a timeshare from Vistana/Marriott unless you enjoy setting your money on fire and watching it burn slowly year after year.
I paid tens of thousands of dollars (yes, around $30,000!) just for the privilege of booking ONE week of vacation a year. And guess what? That was only the beginning of the financial nightmare. Add in the $2,000+ in annual maintenance and club fees, and suddenly that “dream vacation investment” starts looking more like a lifetime financial trap.
And the worst part? When you eventually realize it’s not worth it - like I did - you’ll find out you’re basically stuck forever.
Trying to sell it? Good luck. I’ve tried multiple times, through multiple channels, and all I’ve gotten is silence, scams, and frustration. There’s practically no resale market, no easy exit, and no sympathy from anyone who sold it to you in the first place.
I honestly wish someone had shaken me by the shoulders and warned me before I signed anything:
Do NOT do this!! Not even if it seems like a great deal at the presentation. Not even if the salesperson promises the moon.
Once you’re in, you're in, and your bank account is doomed.
Believe me… I tried to get out. I really did. 😞😞
Reply from Marriott Vacation Club2026-03-19
Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrating and disappointing this experience has been for you. Costs, usage, and resale considerations are outlined during the purchase process, and experiences can vary depending on individual expectations and circumstances.
While resale and exit options can be complex, we do have dedicated teams who can discuss available pathways and ownership details.
If you’re open to it, we encourage you to contact our Owner Services team at 800-845-4226, so they can review your account and provide accurate guidance fit for you.
If I could give 0 stars I would. Here's the facts, we spent 30k for 2000 points per year. To use those 2000 points we have to pay just under 2k per year in maintenance fees. So it basically breaks down to each point is work $1. When we go to book the vacation we want (through the MVC timeshare website), the price for the room is ALWAYS more expensive than if I were to go on marriott's website and purchase the room outright. For example, the room on Marriotts website will be $1500 but the exact same room on the timeshare website will cost me 2000 points (aka $2000; so I am essentially paying $500 more for the exact same room AFTER I already paid 30k). I am not even breaking even, I am literally bleeding money. This MUST be illegal. Im excited to look into arbitration and sue them. I am humiliated that we bought into this scam. They should be ashamed!!
Reply from Marriott Vacation Club2026-03-19
Thank you for sharing your experience. We're sorry to hear that booking through your ownership has not aligned with your expectations and that pricing comparisons have caused frustration. Pricing and point requirements may vary depending on the resort, accommodation type, and inventory availability.
We would appreciate the opportunity to review your concerns and discuss potential options. Please contact our Owner Services team at 800‑845‑4226 for assistance.
P
Paul Shimer美国 · 2 reviews · Experienced 2025-03-14 ·
★★★★★
I’m an 84 year old who attended a sales…
I’m an 84 year old who attended a sales presentation at Marriott’s NYC location in October 2024. I thought I was buying points to gift my son and his new bride a honeymoon. What seemed like a generous gesture tuned into a complete nightmare!
The sales representative told me I had 3 days to cancel the contract. That was a lie. New York law actually gives you 7 business days. When I found out days later the honeymoon gift wasn’t needed, I thought I’d missed my window to cancel. I hadn’t, they just misrepresented my legal rights so I wouldn’t back out.
Critical information was never disclosed during the sale. Nobody mentioned this membership lasts forever and becomes my heirs’ financial burden when I die, they’ll be stuck with annual maintenance fees in perpetuity. They also never mentioned all the extra fees required when actually booking trips.
I’ve paid $7,600 from my Bank of America account but haven’t used a single point or taken any trips. Despite making these payments, I received debt collection notices claiming non-payment for October and November 2025. I sent certified mail on November 30th with proof of payment-they received it but never responded.
I’ve sent multiple certified letters attempting to cancel this contract. Complete silence from Marriott. Then I paid December by check and still received another collection notice for all three months. Their Pittsburgh and Orlando offices clearly don’t communicate. This is elder abuse. They targeted an elderly person’s good intentions, lied about cancellation rights, withheld material information, provided empty documentation, and now won’t respond to legitimate concerns.
I strongly advise everyone, especially seniors, to stay away from Marriott Vacation Club.
Reply from Marriott Vacation Club2026-03-19
Thank you for sharing your experience. We are truly sorry to hear how distressing and overwhelming this situation has been for you.
Your comments regarding the sales presentation, the explanation of cancellation rights, undisclosed fees, and subsequent billing and collection notices are very serious. We also understand how frustrating it must be to feel that your written correspondence has gone unanswered.
If you would like additional assistance and to ensure your concerns are handled by the appropriate department, please contact the Customer Advocacy team at 800-860-9384 or [email protected].
Thank you again for sharing your experience.
