Marriott Vacation Club (marriottvacationclub.com) has a 1.2 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
Jesse L美国 · 1 review · Experienced 2026-01-01 ·
★★★★★
Constantly ignores paying customers
MVC does not care about treating customers with respect. It starts with how they don’t care about being honest to potential customers during the sales process. Then it goes into how they are willing to sell to people who don’t have any business buying a timeshare. Then they hide how much the timeshare actually costs. Then they NEVER answer you when you reach out about your problems. They have no problems cashing checks, but they can’t bother to give you the time of day. It’s awful. There is no excuse for it. These people are the worst when it comes to taking care of folks.
Reply from Marriott Vacation Club2026-01-08
Thank you for sharing your feedback. We’re truly sorry to hear that your experience has left you feeling this way. We understand how important honesty, transparency, and responsive service are, and we apologize that you feel this was not your experience.
Our goal is to provide clear information and attentive service to all owners, and we apologize if we fell short in your case.
If you’re willing, we’d appreciate the opportunity to speak with you directly to better understand your concerns and explore possible solutions. Please contact our Customer Advocacy team directly at 800-860-9384 or [email protected].
Marriott Vacation Club encourages owners to go into foreclosure as a solution! I contacted financial services and asked to reach some form of mutual agreement to terminate the contract we have, and they told me to try selling it (which is extremely difficult/requires a lot of cost on our end and MVC knows this) or to FORECLOSE on it. What company operates like this? They won't accept it back from me but they’ll encourage me to go into default and repossess it after? Why do this? MVC is the worst. Period.
Reply from Marriott Vacation Club2025-11-25
Thank you for sharing your concerns. We’re truly sorry to hear about the frustration you’ve experienced regarding your options for ending your ownership. We understand how stressful this situation can be, and we apologize if the solutions provided did not meet your expectations.
Our goal is to work with owners to find the best possible resolution, and each situation is different. Your feedback is important and helps us to improve the support we provide to our Owners.
M
MARK MADRACK美国 · 5 reviews · Experienced 2025-11-05 ·
★★★★★
These people lie and are very DECEITFUL…Marriott Vacation Club is a CRIMINAL Organization...Don't Get Scammed.
These people lie and are very deceitful. Their response is nothing but BS. They will take your money and you will never get anything of value. The Department of Justice needs to shut this organization DOWN. They are thieves and the most untruthful people you will ever come in contact with. Marriott Vacation Club is a SCAM. They will delay, deny and deflect your concerns so you have to pay more for maintenance fees. The CEO Anthony Capuano needs to be investigated ASAP and thrown in jail!!!
Reply from Marriott Vacation Club2025-11-12
We understand how important transparency, trust, and responsive service are for our owners, and we take your concerns seriously. What you've described is not reflective of the standards we strive to uphold. We appreciate you bringing these issues to our attention, as they help us identify where we need to improve.
If you have not done so already, we would welcome the opportunity to review your situation in detail and explore how we can assist. Please contact our Customer Advocacy team directly at 800-860-9384 or [email protected].
Thank you again for your candid feedback.
M
Michael美国 · 4 reviews · Experienced 2025-10-25 ·
★★★★★
No transparency, difficult to book
Marriott Vacation Club is the opposite of transparency. They try to talk you into things without giving you full information.
Booking/cancelling/managing stays is made difficult on purpose. Also, there is intentionally no easy way to compare different resorts (e.g. how many points you need per stay).
Reply from Marriott Vacation Club2025-10-30
Thank you for sharing your feedback. We’re sorry to hear that your experience with Marriott Vacation Club has left you feeling frustrated.
Your concerns about the booking process and the lack of clarity around resort availability are not what we strive to meet, and we apologize that these issues have affected your experience.
Your feedback helps us identify areas where we need to improve both our communication and our systems. To help you better understand how to utilize your ownership, please reach out to our Owner Services team at 800-845-4226.
Thank you again for your honest review.
E
Erik Martin美国 · 3 reviews · Experienced 2025-01-01 ·
★★★★★
Run away as fast as you can!!!
Marriott doesn’t care for military families. Plain and simple. We have been trying to find a fair resolution for our timeshare that is a burden to manage financially and offers hardly any value. They have been dead set on not working with us by any means necessary, frankly, to the point where I don’t know if they are even allowed to pull the stunts they are trying on us. Regardless, they continue to bully us, and undoubtedly many other military families, without the slightest bit of shame or remorse. Marriott Vacation Club’s conduct is so offensive and heartless it would make your stomach churn. Avoid these guys at all costs.
Reply from Marriott Vacation Club2025-09-25
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you've faced. The experience you've outlined is not reflective of the values we strive to uphold.
If you are open to it, we would appreciate the opportunity to speak with you directly to better understand your situation and explore any possible steps toward resolution. Please contact our Customer Advocacy team directly at 800-860-9384 or [email protected]. Representatives are available Monday through Friday from 9:00 am to 5:00 pm Eastern Standard Time.
Your feedback is invaluable, and we sincerely apologize if this situation has caused any hardship.
Avoid going to the Marriott Surf Club in Aruba. We are staying nine nights there, and the construction is incredibly loud. They will book rooms directly below the construction from the above floor, which is unbearable. Management's only response was to say we were informed in an email that construction would be done during that time. That same email was entitled Your inspired vacation awaits. STAY AWAY. Worst vacation ever.
Reply from Marriott Vacation Club2025-07-17
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay at Marriott’s Aruba Surf Club was disrupted by construction noise. We understand how important peace and relaxation are—especially during a vacation—and we regret that this impacted your experience.
While we do our best to notify guests in advance of any scheduled renovations, we understand that the reality of construction can still be disruptive, and we apologize if the communication you received did not clearly convey the potential impact. Your comments about room placement and the noise levels are concerning, and we appreciate you bringing them to our attention.
We value your feedback and will share it with our resort management team to help improve the guest experience moving forward.
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EZ Flush美国 · 1 review · Experienced 2025-05-24 ·
★★★★★
Singer island 2025- pool dirty
Singer island 2025-pool dirty, pool furniture old worn, beach not attractive dirty, internet would not log on, drove through sketchy area close by to get there, dated.
Process- just not a professional sale, been with Marriott 20 yes as a member. Shocked at my experience
Just my experience at this location
Would never consider joining of they all look like this
Reply from Marriott Vacation Club2025-05-29
Thank you for sharing share your feedback regarding your visit to our resort. We sincerely apologize that your experience did not meet the high standards you’ve come to expect from MVC, especially as a valued member.
We are truly sorry to hear about the condition of the pool area, beach, and internet connectivity, as well as your concerns about your experience with the Sales team. Your comments are concerning and not reflective of the quality and service we strive to provide. Please know that we take your feedback seriously and are committed to addressing these issues.
Thank you again for your candid feedback. We hope to have the opportunity to restore your confidence with MVC.
