Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Written by the business, not verified by us.Mars Hydro (mars-hydro.com) has a 3.2 out of 5 rating on OK.one, based on 409 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions. Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
Auto-generated from all reviews of this business. For reference only.Mars Hydro support team are alwaya very friendly and always solve my issues I give them 5 stars. Very great customer service.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Great product, light are the best value you can get and very high quality.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Customer service resolved my issue immediately! I was very suprised at how fast they responded back and just how hassle free and easy they made it. I can't wait to get my lights and test them out! If their lights are half as good as the customer service team then I think I made the right choice by buying Mars Hydro equipment.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
I bought 4 - 6 inch oscillating fans and 1 had a issue and customer is awesome! They responded quickly and resolved my issue. I will keep buying Mars Hydro products because of the warranty and customer service experience. Thank you!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Had a wire issue with my light and they sent me a replacement power supply and wires that fixed my issue fully covered under warranty. Mera on the customer support team was great in assisting me!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Bought a tent from them and it was defective as soon as I got it. The zipper was separated from the seem in a way that was irreparable. I reached out to them to see about exchanging for a non broken tent, they literally refused to do an exchange, refund, no solution whatsoever. I contacted them literally as soon as I got because it arrived broken so you figured some kind of warranty even 30 days would apply in some way…NOPE. They will sell you broken gear and not fix the situation WHATSOEVER!! Just as bad as vivosun, if not worse. Quality and customer service (I didn’t think that was even possible). I tried for well over a month to get a resolution and they eventually just stopped responding. I ordered DIRECTLY through them too, so it wasn’t a vendor issue. It was a Mars Hydro purposely screwing over an American customer because they are safe and protected in china issue. You’d get better results and less light leaks/gaping holes stitching laundry bags(with holes) together than using this junk. Their customer service attitude 100% reflects that they know it’s junk and do not care…. whatsoever. Especially if your a paying customer from America. “Influencers” that peddle/“review” this crap get paid/persuaded in someway to “play nice” in their reviews so don’t believe that crap. That’s how I ended up getting shafted.
Dear Customer, Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. Please be on the lookout for an email from our CS team with a resolution. Best Regards,
Got a new driver as the one I have got didn't wanted to work any more. Guarantee respected! Now hope they can get their untrustworthy vendor to get me my money back, so he doesn't damage the reputation of Mars Hydro any further
Dear Customer, Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. Best Regards,
I recently purchased a Ph meter. The post office lost it. When I contacted Mars Hydro they immediately offered and gave a full refund. Excellent service and followup to see if I had received the refund. I have purchased several items from them and it's always the same. Fast response, usually same day to emailed questions.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Ordered multiple 100, 150 and 300w light from Mars Hydro over the last year. Lights are great, had an issue with shipping tracking and support was able to get it sorted out.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
Great and powerful lights wonderful customer service best way to contact them seem to be email they do respond within a day
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards,
I purchased Mars Hydro 6 Inch Inline Fan And Carbon Filter Combo With Thermostat Controller. the fan sometimes works and it doesn't. its very temperamental. trying to deal with the warranty person or company and its been a nightmare. will be heading to consumer affairs.
Dear Customer, Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. Please be on the lookout for an email from our CS team with a resolution. Best Regards,
Their lights are very good and I am loyal to their products. I previously bought some FC-8000s that have helped me a lot and now I have bought a whole arsenal from FC-4000 to the latest FC-1000W Evos. I recommend them 100% and they will not let you down.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Fast shipping, great product! Customer service is fantastic, took care of me immediately!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I am giving MH a 4, They got back to me the next day. As it turned out my issue was an user error. They have continued to check back to make sure my issue was taken care of.
Dear Customer, We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement. Appreciate your support and we are always here to help! Happy growing! Best Regards, Mars Hydro Customer Service Team
Dear Customer, We are glad to hear that you are happy with our products ! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I orderd a growtent 120x120x200 It came with a hole in the canvas. The say we csn refund 12€ i payed 251€ or wait 4 months or new canvas from.tent. Its not normal that the refund 12 € or i need wait 4 months. Need full refund take grow tent back. I dontnorder here aggain.
Dear Customer, We feel so sorry to hear that our product or service did not meet your expectation. Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers! Best Regards, Mars Hydro Customer Service Team
So I have multiple Mars Hydro products with no issues, but I bought the FCE 6400. It was going well until the plug had almost melted. I guarantee if I hadn't found it in time, it would have burned my house down. The same product, a friend of mine found the exact same issue with his plug. After contacting Mars Hydro, they said they would replace the product if I agreed to pay half the price of a new one, which I have done. It's been almost two months since payment, and I still have yet to see the agreed-upon replacement. It's becoming an absolute joke, and I will be contacting consumer affairs if I do not receive it in the next few weeks. I'm very unhappy with their service.
Dear Customer, Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. Please be on the lookout for an email from our CS team with a resolution. Best Regards, Mars Hydro Customer Service Team
Ordered FC-E1500. Very satisfied with the quality of the product. My order arrived quickly and well packaged. I highly recommend Mars Hydro products for their unbeatable quality-price ratio! Shout out to the customer service for their helpfulness!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I bought the ts1000 in April. It worked for a whole month. The light stopped working the first week into flower. Obviously I wrote marshydro about that. After a week someone from marshydro was kind enough to respond. I lost my whole harvest because the lighr stopped working. That means around 50 Euro for seeds, more than a month of fertilizer and all the care and effort I put in. I paid 200 Euro for the light, every Chinese light should be better for a forth of the price. And probably the same customer service. The only thing I was offered was to replace the dimmer. That's it. I told them it's far from satisfactory, I got the same email again. Definitely don't buy Marshydro!! Overpriced, poor quality and worst customer service I experienced so far! Doesn't matter how cheap you can buy a marshydro light.. if you don't want to lose your harvest and nerves. Don't buy Marshydro! Update: they offered me to replace the light after i send the faulty one back. So i coukd have a ts1000 in 2 weeks. The offer i got after I sent over 10 emails. No compensation whatsoever for the lost harvest, fertilizer and care. Hope someone learns from my mistakes!
Dear Customer, Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. Please be on the lookout for an email from our CS team with a resolution. Best Regards, Mars Hydro Customer Service Team
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