Maxaroma.com

Amazing

Amazing shipping and fast responses by customer service highly recommended discounter that package better than some retailers!

Great first experience with Maxaroma

Great first experience with Maxaroma! I felt slightly skeptical after reading the most recent reviews however that was all put to rest when I received my fragrance! Scent was 100% authentic and batch code checked out just fine! I’m super pleased with my experience and for the price I got on Bond no.9 I’ll definitely be returning for more

i am deeply disappointed with the…

i am deeply disappointed with the service regarding my lost parcel OR797414. Despite paying extra money for insurance , my parcel was never delivered and company failed to provide a timely or refund.their responses was slow, and unhelpful,showing a clear lack of respect for customer concerns.

COMPLETE LOSS/FIRST PURCHASE

MY PURCHASE WAS INTENDED TO BE A GIFT FOR MY WIFE'S BIRTHDAY; UNFORTUNATELY THE PACKAGE RECEIVED ONLY CONTAINED TWO BONUS SAMPLES AND WAS MISSING THE MAIN ITEM (340 USD VALUE). THE PACKAGE WAS DELIVERED ON-TIME; REQUIRING SIGNATURE FOR RECEIPT. THE PACKAGE TAPE APPEARED TO BE TAMPERED WITH AND PROVED TO BE EXCEPTIONALLY LIGHT IN WEIGHT. I DISPOSED OF THE BOX AND CHECKED MY EMAIL HOPING THAT THE MAIN ITEM WAS SHIPPED SEPARATELY. NO OTHER EMAIL WAS FOUND; ONE ORDER NUMBER/ONE PACKAGE SHIPPED. I CONTACTED CUSTOMER CARE FOR ASSISTANCE REGARDING MY CONCERN AND WAS TOLD THAT THEY WOULD INVESTIGATE THE MATTER. SHORTLY AFTER; I RECEIVED A VIDEO FOOTAGE FROM THE DISTRIBUTOR DEPICTING THE ENTIRE PACKAGING PROCESS. ALL ITEMS WERE PACKAGED TOGETHER. I THEN INQUIRED AS TO HOW I SHOULD FOLLOW UP WITH RECEIVING MY ORDER. I EXPLAINED THAT THE PACKAGE APPEARED TO BE TAMPERED WITH AND IT MAY HAVE POSSIBLY BEEN OPENED WHILE IN TRANSIT (COURIER). CUSTOMER CARE SUGGESTED AN INSURANCE CLAIM THROUGH THEIR INSURER OR CONTACT MY FINANCIAL INSTITUTION TO STOP PAYMENT. CUSTOMER CARE REQUESTED THAT IMAGES OF THE ORIGINAL PACKAGING AND DETAILS OF THE PACKAGE WEIGHT AND HEIGHT. UNFORTUNATELY; I HAD ALREADY DISPOSED THE BOX AND THERE IS NO WAY TO RETRIEVE IT. AT THIS POINT CUSTOMER CARE STATED THAT THEY ARE UNABLE TO HELP. THIS WAS MY FIRST PURCHASE AND BY FAR THE WORST EXPERIENCE WITH ANY CUSTOMER CARE SERVICE I'VE COME ACROSS.

Maxaroma

I bought two different Mancera fragrances from maxaroma.Tonka Cola and Amore Caffè. My original Tonka Cola came from the official Mancera website. I discovered MaxAroma back in January of this year, and last month I decided to order from them. However, with both fragrances after about an hour or two, the scent seems vanishes and if you know anything about mancera fragrances you know they're supposed to last all day. Also I checked the batch code none to surprise error pops up. I'll never order from them again. You're not getting the real thing.

Questionable Product and Awful Customer Service

I received a bottle with a questionable spray nozzle that does not fit at all with the cap in a box with a torn interior. I first contacted Customer Service when I noticed the very loose cap/torn box. Maxaroma does not replace nor accept returns on international orders even if the product is defective and was offered a USD20 refund which I hesitantly agreed to. I then noticed the low quality spray nozzle that I cannot seem to find on any other bottles from the same brand. Contacted them again but they repeatedly claim that all their products are unopened fresh and authentic and not secondhand. After getting nowhere with them, I tried the perfume compared it to the original sample purchased directly from the brand, and as expected, it is very light and lasts only a few minutes. I assume it has been diluted or tampered with. Maxaroma has a good reputation among perfume forums and recently launched their new perfume brand with a well known perfumer and so I trusted them completely. I regret not having checked trustpilot before making a purchase.

I got a fake juicy couture perfume

I got a fake juicy couture perfume. 1st time buying and it was all plastic emblems and smelled weird. I’m so upset! I’ve emailed customer service so we will see how they respond or if I will get a refund.

🚨Maxaroma sells fakes! 🚨

Please, I repeat! Please Stay away! This company sells watered down alcohol filled fragrances that are far different from the originals. We’ve been conducting an investigation on this company. Ordered 10 Fragrances and did test on all of them. COMPLETELY not 100% authentic. There’s a reason why the prices are so cheap. Please read all the 1 star reviews. Those are authentic. Maxaroma should be ashame of themselves.

Expensive and sign up scheme is wild

They give u 2 codes when u sign up... Neither of which work ofc! When you sign up u can choose either man or woman, inclusivity goes crazy! Dont get me started on prices. Ill shop elsewhere

I purchased the Keep Glazed perfume…

I purchased the Keep Glazed perfume from your website on December 4, 2024, with order number OR650497. I have been using this perfume for many years, but this was my first time purchasing it from your website. The issue is that the color of the product is completely different from what I’ve used before. I initially thought it could be a minor variation, but upon further use, I noticed that the scent does not last as it should. Previously, the fragrance would stick to my skin and clothes, but after trying it five times, it didn’t last even for two hours. This has led me to believe that the product may not be authentic.and it is fake

Beware of Fake Products and Terrible Customer Service

I had an incredibly disappointing experience with this company. I purchased a perfume, only to find out that it was clearly a counterfeit. The scent didn’t match the original at all, and the packaging was cheap and poorly made. It was evident that this was not a genuine product, which is incredibly frustrating, especially when you expect to be getting what you pay for. To make matters worse, when I reached out to customer service, I was met with unhelpful and rude responses. I explained my issue and asked for a refund or exchange, but the representative was dismissive and seemed uninterested in resolving my problem. It was a complete waste of time and left me feeling completely dissatisfied with both the product and the service. I strongly urge anyone considering buying from this company to think twice. If you want authentic products and decent customer support, look elsewhere.

Customer service

Ships immediately and great protective packaging, 100% original product

Extremely Disappointed - Worst Customer Service Experience

I placed an order (order:OR660336) for Clive Christian perfume worth $136.85 from MaxAroma and never received it. According to UPS, they marked the package as "delivered," but the proof they provided isn't valid—there was no signature, and the package was left at the dock, not at my address. I opened a claim with UPS, but they closed it, citing that "proof of delivery" was provided, which is misleading and not actual evidence of delivery. I contacted UPS to appeal the decision, and they informed me that MaxAroma can reopen the case. So, I reached out to MaxAroma multiple times via email, asking them to reopen the case and assist with this issue. Unfortunately, they completely ignored my requests, offering no assistance or resolution. At this point, I’m considering filing a complaint with the FTC and taking legal action. This is a huge waste of time and money, and the lack of customer support is shocking. I would not recommend shopping with MaxAroma based on this experience. Stay away if you value your money and peace of mind.

not authentic products

A while ago, due to a mistake and the influence of some YouTubers, I decided to make a purchase from this site. The perfume I received doesn’t seem bad, but the batch code has been erased (and there is even some remnants of the code, clearly removed with acetone or something similar). Always be sure that when you receive something at an unbelievably low price, something is wrong with it. Even after I contacted customer support, I didn’t get any response. This was my first purchase from Maxaroma, and I’m sure it will be my last. I hope I’ve been able to help others make a better choice. P.S. The batch code on the box also showed as "invalid" on the Checkfresh .

Sent the wrong sample.

One night I was scrolling through TikTok

One night I was scrolling through TikTok and the story posted from macarons about niche fragrances and how new and different they were. So I followed them and I was impressed with the variety of niche I had not heard of before and the prices were very fair. So o set up an appointment for a one on one session to meet a perfumer and when the day came I met Vilma who was so warming and polite. Greeted me in and I start sniffing away at new niches brands and some familiar houses. Let just say I had the most pleasurable experience and meeting a few new perfumers along the way. All boils down to I purchased 4 bottles great ones. I was so overwhelmed that I went home thought about the experience I just had and BOOM!! I purchased 3 more bottle for the total of 7.😂 I will be back for more purchasing and happy sniffing with Vilma and the team at maxaroma. Mr. Akbar

Don't work with them

Don't work with them, they're scamming of delivery charges. Bought perfume for big discount 200$ (was 300$), but paid 120$ on delivery

Let me start off by saying this review…

Let me start off by saying this review could’ve been a positive review but instead it’s all bad all because I dared to ask them about the batch code on the fragrance they sent me it didn’t work on checkfresh and I also mentioned my fragrance arrived tampered with at the bottom of the box you can clearly see it was opened already and it had white glue residue on it and it had smudges on the bottle and it had a few imperfections and they had the nerve to tell me that they sent me a unopened package and even sent me a video of them packaging the fragrance the video was blurry and it was at a far distance you can’t see what I’m talking unless you zoom and pause at the perfect time but I took a picture of it as soon as I opened my package so it shows a time stamped! And I also zoomed in and took a screenshot of what I was talking about on their video and they didn’t like the fact that I was right lol To make matters so worst I told them I wasn’t tripping about the fragrance being opened I just said to please check next time before shipping me a already opened fragrance but they kept sending rude messages back smh I even tried to call but they hung up on me! I had to call back and the lady was nice and transferred me to the same type of guy who hung up on me in the first place. He basically said why am I calling and told me to just respond to the email so I ended up hanging up on him and responded to the email the agent responded back saying the same dumb thing after I told them to stop talking about the cellophane I said look here I’m not contacting about the broken cellophane I’m contacting about the darn batch code and they sent me a photo with a badge saying they’re authorized sellers for Parfums de Marly and come to find out that they was lie! And I’m almost 99% positive the fragrance they sent me was a counterfeit! I’m just thankful I didn’t do a large order with them. and they have no ideal who they messed with I spend thousands on thousands a year on niche fragrances and I will be do a review on TikTok in a couple of days I’m waiting on my orders to arrive and it will be a rant & unboxing video and I will be sure to tag you to show what kind of customer you messed up with but you keep it up you won’t have no customers nobody wants to deal with a unprofessional company they were acting like I was asking for money or something but I did figure out why the batch code isn’t working it’s because the batch code doesn’t have enough numbers I’ve seen this with a few other grey market companies either they’re selling counterfeits and some real fragrances or they’re high end counterfeits and no real products at all. I only got a 60 dollar discount so that’s bull crap to be selling counterfeits for so much money so be vigilant the fragrance name was Althair

Refused to Give Full Refund for Tainted Perfume

I recently bought a bottle of MFK Baccarat Rouge from their site. The bottle arrived dirty on the outside but there was dirt/debris and lint inside the perfume juice. I set up a return which they approved but after receiving the return they did NOT issue a full refund. They charged $85 as a restocking and shipping fee...of a damaged item!!! I've never had this issue with them before so I reached out and customer service refused to help. Today I saw another customer had the exact same issue with a bottle they purchased. Beware, I no longer know if Maxaroma is sourcing legitimate products from MFK. Very sketchy.

Great perfumes at great prices

I order from them all the time. Their fragrances are legit!