Terrible Customer Service
Terrible Customer Service They sent me used perfume and refused to accept refund Spend your money at other discounters
About Maxaroma.com
Data updated- Website
- maxaroma.com
- Category
- Health & Medical
- Location
- United States · long Island city
- Status
- Unclaimed
- Last 12 months
- 22 reviews
- Replies to negative
- 0% (0/44)
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Is Maxaroma.com legit?
Maxaroma.com (maxaroma.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 42% give 1 star; The business has not yet replied to negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
THIS COMPANY IS A COMPLETE SCAM!
This company is a total scam. Just the fact that these people only have one customer service rep working for them says more than enough for me! Literally, every time I called or chatted with their so called customer service people it’s been the same guy, Alejandro (Alex) lol ridiculous. I purchased two perfumes from them and made my purchase through afterpay, anyone who orders through afterpay knows that your address is saved on the afterpay website and with each purchase that address is automatically added to the given order. So fast forward, I made my purchase and after a week or more without any shipment confirmation from this company, I went into my email to check and see if the email might have any information regarding shipment. Come to find out they sent an “order being processed” email on the same day I placed the order, and there was already a tracking number on it. Umm ok…I track the order and see that a delivery attempt has been made, however it was unsuccessful due to insufficient address! COMPLETE BS! Which brings me back to what I stated above, that I ordered with afterpay, and afterpay has your shipping address saved and automatically applied to each and every order you make through them! So an insufficient address is completely to be blamed on MAXAROMAS incompetence, since they’re the one that didn’t put my full address on their shipping label! I contact them right away and this same Alejandro guy claims that if I give him the full address he will request a re-shipment of my order once it is received back to their warehouse. Well, the order was sent back and delivered to them a few days later and these crooks decided to not only not re-ship my order, but also partially refund me, keeping almost $10 from my refund. How? And why??? I called them back and of course, the same guy picks up and I explain to him the situation, and all he could say is that the refund has been issued and it will reflect on my account in two business days, but no answer to why I’m only getting a partial refund, no answer to why my order wasn’t reshipped again. Just plain unprofessionalism. I will never again make the mistake of ordering from a SHADY company such as MAXAROMA ever again! I knew it was too good to be true, with their ridiculously low prices I’m almost certain their products are not legit, and to make matters worse, they cheat and lie to customers out of their money. I would rather pay full price and give my money to a trusted and reputable company, knowing I will for sure get what I paid for, including better and more reliable service, rather than pay a few hundred dollars less and deal with the headache and these kinds of fraudsters! Lesson learned!
Amazing Site!
Incredible service as always! I have ordered my fragrances from maxaroma and all I have to say is that theyvhave incredible service! The shipping is quick, at least to where I live, and the packaging is impecable! I love how secured my fragrances arrive and with a sample as well. The deals are unbeatable compared to other sites online. I totally recommend Maxaroma! Authentic products for sure
Fast shipping
Fast shipping. Great service.
A bit overwhelming smell, but it's cool!
I've ordered a few batches of perfume, the packaging was incredibly nice and it was already pre-sprayed with the lovely scents. Even though the smell was not what I expected completely, it was a pleasant surprise when I put it on my skin nonetheless. Maxaroma truly rocks!
They take zero responsibility for their…
They take zero responsibility for their packages not being delivered. Customer service is beyond rude and will not respond after 1 message. They also have watered down cologne, I bought $100 Million elixir bottle that lost it smell after 10 minutes as well. I tried them out because I had a 40% off, Never again. There’s too much places to buy from to lose money with them, just a heads up for people that don’t like being ripped off.
They offer great deals on special…
They offer great deals on special brands. Delivery is fast, and the travel sprays are really good..
My experience with Maxaroma has been Excellent
My experience with Maxaroma has been absolutely amazing, I recently bought 2 expensive perfumes and they have been the best. Great communication, excellent packing and very fast shipping.
Biggest Scams to date
This perfume company has to be one of the biggest scams to date. All four of my perfume smelled like 90% alcohol. I couldn’t even smell the Fragrance notes at all. I bought four and they all smelt the same. Now they are trying to take a high percentage out of my return because I decided to return all 4!! You guys did a great job of scamming me out of my money!
Check all the bottles you got from Maxaroma
I purchased a bottle of Jovoy Fire at Will from them last February 15, 2023. The bottle was kept in a temperature controlled closet in its original packaging, I opened it today and compared it with the same fragrance that I got from Jovoy Paris and it is so different. The one from Maxaroma smelled like strong alcohol and musk. I could have gotten a bad batch or they could have sold me a bottle with fake fragrance in it.
Make me understand...
Placed my first order with Maxaroma today and typoed my email address. I called customer support to have it corrected and they told me it was impossible. I emailed customer support who emailed me back to tell me that the person on the phone was correct and they can't help me. They must be the only vendor unable or, unwilling more probably, to edit customer account information. Now I won't get shipping updates or sales updates etc. I just can't take this type of nonsensical, anti-customer, frustrating insanity of so many vendor's these days. It's to the point I don't even try more than once. I'll just never make a purchase with a vendor again when they show incompetence to this level. It becomes exhausting just doing simple things, wading through phone menus and or, speaking with a person you can barely understand, then not getting a resolution as they happily tell you goodbye. It sure would be nice to speak with English speaking American's on a customer support call. Traitorous companies anyway.
Products are of good quality
Products are of good quality, very affordable and shop owners were very helpful.
I have placed two separate orders with…
I have placed two separate orders with this company in last 4 weeks. Delivery is excellent and fast. The issue is legitimacy of items sold as none of the bottles (4x) I have recived smell remotely close to brands you can smell in department store. Extremely disappointing as I ordered based on high rating on trust pilot. I guess I learned my lesson and I will just purchase items from physical stores from this point onward.
Fake or Old.
We came across this website right before last Christmas. We liked the discounts they were offering. My wife and I bought around $2000 worth for Christmas presents after reading good reviews. This week we just found out that most of what we bought are FAKE and the rest was legit but old which means longevity is 2 to 3 hours max. It was embarrassing for us to give our friends and family bad Christmas presents. Obviously we can’t return any of it now. One more thing they canceled one of my orders 3 times because my Bank cancelled it they stated and when I called my bank I found out that was a lie and my bank has nothing to do with it and when I emailed them about it they replied back saying that they want a picture of my credit card and a picture of my ID ( very sketchy). Their customer service is the worst customer service on planet earth. For whoever reading that I say if you are going to spent $200 on a cologne I promise it’s worth it to pay $250 on the brand website.
Very poor customer service
Very poor customer service, do not purchase the shipping insurance, they pick and choose what to approve and deny even with police report....will never do business with them again, filing a class action lawsuit in the next week
My perfume was shipped quickly and…
My perfume was shipped quickly and packaged securely. Very competitive pricing.
TERRIBLE SERVICE!!
I ordered one bottle of Prada perfume on December 18th to deliver by Christmas according to Maxaroma. Today is December 23, 2023 and it hasn’t even shipped yet!!! It’s been sitting in Long Island “pending”. They said it would be delivered by Christmas. There is no way it will get here in 2 days! They don’t email me back either. DO NOT ORDER FROM THESE PEOPLE!!!!
Not for Aussies
Thought I’d treat myself with a few niche fragrance samples for Christmas and with a free gift & samples on offer, I placed my order for shipping to Australia. My order arrived today and none of the samples smell of anything but alcohol. The free gifts include an ugly tote bag and only one fragrance sample (you created an expectation of multiple by stating samples). Very disappointed. Not worth the exorbitant shipping cost if products are compromised and you fail to deliver on a deal. Spend your hard earned money in Australia!
Best site if you’re looking for niche fragrances
Ordered from here twice. Both times the fragrances were very safely packaged and authentic. My go to spot for Niche fragrances.
I bought a fake oud for happiness from…
I bought a fake oud for happiness from them lettering was bad, l sprayed 10 times gone in 5 minutes. Under cap metal total fake very disappointing as l thought they were 100% legit but obviously they sale real and fakes.