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Is MaxTool legit?
MaxTool (maxtool.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 11% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
I ordered approximately $300 worth of tools and I received a box with loose items that appeared to a) be used or b) refurbished. The items have signs of wear and were poorly packaged (did not come in factory packaging). I will not be buying from MaxTool again since this is my first and last time. I would like to say that I tried contacting their customer service via email and did not receive a response, so I called and they were very prompt to respond and create a support ticket. Still waiting for the resolution..
Edit:
Still waiting for my refund.. I have shipped the item back and no money back or exchange.
Reply from MaxTool2020-03-26
Hello,
I apologize for the issue you had. The manufacturer is sending UPS to pick that up and get you a refund. This was a drop ship right from Greenworks it didn't ship from our warehouse. I hope you have a great day!
Hi Tim,
thanks for the great review, we appreciate it! If you need another deal on tools or supplies, don't hesitate to contact us. Thanks again and have a great day!
Great service. Received order super fast in perfect condition. Thank you max tool. I will be back to purchase again in the future.
Reply from MaxTool2020-03-25
Hi Jon,
we appreciate the awesome review! If you have any questions or need another deal on tools, contact us at any time. Thanks again and have a great day!
They didn't ship my batteries to a drill set u purchased. Yes they did refund myself for the batteries. I just figured maxtool knew to put batteries in a pack I bought with my own money in the first place.
Reply from MaxTool2020-03-26
Hello,
I'm sorry those weren't there. I see on some notes that you called and the situation was taken care of. Hope you have a great day!
Fast service & delivery of your order, Great pricing also.
Reply from MaxTool2020-03-25
Hi Barry,
thank you for the 5 Star review, we appreciate it. If you have any questions or concerns, feel free to call us at any time. Thanks again and have a great day!
Jim,
Thank you for the great review! We do appreciate it. If you have any questions or are looking for another deal on tools or yard equipment don't hesitate to call us. Thanks again and have a great day!
Colby,
Thank you for the awesome review! We appreciate it very much. If you need another deal on Milwaukee or any other brand tools keep us in mind. We always have promotions aimed at saving you money. Thanks again and have a great day!
I had a great experience just request more detail of what comes in the box
I had a great experience. Curbside service with lift gate. Shipping was fast and the generator arrived with no issues. One observation is that the image showed a wheel kit and collapsible handles but in the website description it said none of that was in the box. The wheels were in a kit in the box that had to be assembled and the handles were already attached. I looked and looked for anything telling me that but it was no where to be found. I saw on other websites and other places that sold generators that some generator buyers had to purchase the wheel and handle kit separately so it was worrisome. It all worked out but it sure would have saved me some anxiety to know they were there. Just update what’s in the box on website. I had a great experience. This is a suggestion only not a critique of the business.
Reply from MaxTool2020-03-25
David,
Thank you for the awesome review! We appreciate it very much. If you need another deal on Honda products or any other brand tools or yard equipment keep us in mind. We strive to be the best in the online world. Feel free to call us with any questions or to place any future orders. Thanks again and have a great day!
Great communication, fast shipping, great deal! Thanks
Reply from MaxTool2020-03-25
Jesse,
Thanks for the positive review ! We sell many many different items. If you need anything in the future, keep our number and call us at any time Mon-Fri. We have lots of different deals. Thanks again and hope you have a great weekend!
Albert,
Thanks for the positive review ! If you need anything in the future, keep our number and call us at any time Mon-Fri. We have lots of different deals. Thanks again and hope you have a great weekend!
Your sales person was very helpful,shipping was super fast.I won't know hoe to rate the Honda Lawn More being in MN .
Reply from MaxTool2020-03-25
Gary,
Thanks for the great 5 star review! We do appreciate it. If you have any questions or need another deal on tools or lawn equipment, don't hesitate to contact us at any time. Have a great day!
Thanks for the review! We do appreciate it. If you have any questions or need another deal on tools, don't hesitate to contact us at any time. Have a great day!
The pictures were large and clear and the descriptions were informative. The pricing is great, far better than the local national hardware/garden center chain store. I had a question and their customer service chat was efficient, friendly and knowledgeable. My questions and concerns were answered clearly. My item was shipped the afternoon that I ordered it and the only reason it arrived a day later than expected was on FedEx, not MaxTool. This is during the midst of the Corona Virus outbreak so I do not fault FedEx for being a day late and hope they made much more important deliveries than a lawnmower first. Especially since it hasn't stopped raining here long enough to mow in several weeks! Thanks, Liv
Reply from MaxTool2020-03-25
Livi,
Thanks for the positive 5 star review! We appreciate it very much. We sell many different items at our store (Tools, Generators, Yard Equipment, Camping Gear and much more). If you have any questions or need another deal on tools or supplies, feel free to contact us at any time. Thanks again and have a great day!
Great product choices, friendly staff, excellent and fast service.
Reply from MaxTool2020-03-25
Bruce,
Thanks for the positive 5 star review! We sell many different items at our store. If you have any questions or need another deal on tools or supplies, feel free to contact us at any time. Thanks again and have a great day!
Delivered as promised, tool chests were just as advertised.
Reply from MaxTool2020-03-24
Mat,
Thank you for the great review, we do appreciate it! If you need a deal on more item's in the future, don't hesitate to contact us at any time. Thanks again and have a great day!
Arrived sooner than expected. Good quality product!
Reply from MaxTool2020-03-25
Hi Mark,
thanks for the great review! We do appreciate it. If you have any questions or need another deal on tools, don't hesitate to contact us at any time. Have a great day!
any jssues with max no problems they don't beet around the bush very happy with them I've made many orders with them most all my tools are dewalt cordless plus power saws go get themmmmmm
Reply from MaxTool2020-03-25
Hi Daniel,
thank you for the 5 Star review, we really appreciate it. If you have any questions or concerns, feel free to contact us at any time. We're your #1 source for DeWalt as well as many other brands. Thanks again and have a great day!
Hi Jim,
we appreciate the great review! If you need another deal on any gardening or landscaping tools, don't hesitate to contact us at any time. We always have promotions that save you money. Thanks again and have a great day!
Easy to navigate website. Fair prices and recieved order super fast... Will be ordering again in the future..
Reply from MaxTool2020-03-25
Hi Shaun,
thanks for the awesome review, we appreciate it very much. If you have any questions or need another deal on tools, keep us in mind! Thanks again and have a great day!
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