MC Donalds (mc-donalds.com) has a 1.8 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
M
Michelle英国 · 2 reviews · Experienced 2026-02-06 ·
★★★★★
I dint usually complain however I went…
I dint usually complain however I went to the wilnecote Staffordshire restaurant as it is closest to us we have used the drive through in many occasions however their is always something missing sauce,fries nuggets missing but by the time I get home to the children it's too far for me to go back !
Also visited last night and decided to eat in they did not call our number but when we went to check as we had sat waiting for our order to be shouted it was just sat their in the counter going cold ! I did ask if someone had shouted the number and the girl that served me or tried but she didn't know how to take the cash for a pay cash at til so waited 10 mins for someone who did , someone came and said" I thought you shouted the number " to which their reply was " I was serving already" so when we got our food the chips were stone cold so asked a lady to swap them and she did she was lovely the lady working on the floor but everything else was cold too but we were that hungry we just ate some of it the only thing that was warmish was the nuggets because they were at the bottom of everything else ! My filet o fish was in its side so it looked like a massacre when I opened it sorry for the long complaint I just think £30+ pounds is alit if money for cold food
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GY西班牙 · 5 reviews · Experienced 2026-02-02 ·
★★★★★
Dysfunctional service at the new McDonalds in Marbella
The new restaurant is open in Marbella at Venus Beach. I went tonight at 22:15. I left after 25 minutes as the tablet to order failed to function properly. It was slow and mostly unresponsive. There were sbout 7 customers. What is wrong with the network? I left without an order as I gave up. There was no manager on duty for assistance. I will not be going back any time soon!!!
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Ian英国 · 12 reviews · Experienced 2026-01-27 ·
★★★★★
Absolutely awful experience
Absolutely awful experience. The chicken was rock hard, like it had been sitting there for hours, and the chips were barely cooked. It was genuinely inedible. To make it worse, it cost a small fortune – for the same money I could have bought a really nice curry that would feed three of us over two nights.
There was nothing “fast” or “food” about it. Just overpriced, badly prepared rubbish. This has completely put me off – I won’t be buying McDonald’s again.
Brought my daughter here for breakfast this morning and all I can say is it was disgusting. The food wasn't hot, it was caked in grease to the point it made me feel physically sick. What happened McDonald's. Your standards have definitely slipped. I won't be coming back im afraid.
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Panda英国 · 2 reviews · Experienced 2026-01-21 ·
★★★★★
The food is fine
The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and not want to go in there. Jamie I her name is the one, and Hannah the other speaks to you so rude, The staff on the floor in the restaurant do nothing but moan and be spiteful about other staff you can hear them talking when you’re making your order at the kiosks. Staff need sorting out it’s just an uncomfortable environment to be in just to get a burger!
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Paul Bailey英国 · 37 reviews · Experienced 2026-01-21 ·
★★★★★
Stone cold food
Absolutely shocking service in Rotherham. Went and collected our order and it wasn’t right and stone cold. They also need to train the rude and inept service staff.
r
rob deacon英国 · 25 reviews · Experienced 2026-01-17 ·
★★★★★
FREE GERMS AT MC DONALDS
THECHIPS JUSE WARM AND SOGGYTHE BIG MAC BURGER WASN'T MADE PROPERLY INSTEAD OF THE BURGER PATTIES BEING ONE AT DIRECTLY ON TOP OF EACH OTHER AS A DOUUBLE DECKER THE BURGERS AND REST OF FILLING WAS ALL AT THE BOTTOM JUST A SOGGY MESS THE ORANGE CAME WITH OUT THE ORANGE FLAVOUR TOOK IT BACK THEY REMADE IT AND FILLED IT SO IT CAME THROUGH THE LID SO WHEN CARRYING IT SPILT OVER YOU AND ALL DOWN THE FROUNT OF YOUR CLOTHES WHEN TRYED TO DRINK IT. I FELL THIS WAS DONE ON PURPOSE FOR COMPLANING WHILE WAITING AT THE COUNTER LOOKING IN TO THE KITCHEN SAW A YOUNG LADY WIPE HER HAND ACROSS HER MOUTH AND NOSE THE GERMS COME FREE? THIS WASE TORQUAY NEWTON ROAD NEAR TNE TORBAY HOSPITAL
Great place to come and enjoy playtime with your kids or just friend or loved one. The service is top of the line and employees are polite and very attentive. With fast friendly service.One of my favorite places. Go Ronald McDonald lol
Happy New Year
Great Job
Shaun Scallion
Formal Incident Complaint (Draft)
Date: Monday, December 22, 2025
Time: Approximately 8:50 a.m.
Location: McDonald’s, 50 Glen Road, Garner, NC
On the above date and time, I went to pick up a delivery order at the McDonald’s located at 50 Glen Road in Garner, NC.
As I was exiting the restaurant, a female employee was sweeping directly outside the doorway. I was holding my delivery in my left hand and opened the door outward with my right hand. I paused and waited for the employee to move so I could safely exit, as the door opened toward her and she was positioned directly in front of it.
Despite seeing the door open and my attempt to wait, the employee continued sweeping and did not make space for me to pass. When she momentarily stopped sweeping to use her phone, I attempted to exit quickly. At that point, she resumed sweeping abruptly, and the broom struck the back of my heel.
I stopped and calmly told her that sweeping into me was rude and unnecessary. In response, the employee became verbally aggressive, began cursing, and spoke in an unprofessional manner.
I returned inside the restaurant and requested to speak with a manager. A female manager came out with me, and I explained what had happened. When we approached the employee outside, the manager stated that the employee was “only fifteen and autistic.” No apology was offered, nor was there any attempt to de-escalate the situation or acknowledge the physical contact and verbal behavior.
The interaction left me frustrated and disappointed, particularly due to the lack of accountability and professionalism from management. This location has a history of poor customer service, including delayed and missing orders, and this incident further reflects ongoing issues.
I am submitting this complaint to formally document the incident and request that appropriate steps be taken to improve employee supervision, customer safety, and management response at this location.
M
Michael Abraham英国 · 3 reviews · Experienced 2025-11-11 ·
★★★★★
1 Kingsway retail park
1 Kingsway retail park
Wallhead road Rochdale
OL16 5AF
Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to be fresh absolutely disgusting seriously need a change in management.
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Sarah Matthews英国 · 1 review · Experienced 2025-11-09 ·
★★★★★
No plates we ate our food from cardboard
No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought us some condiments.
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D Hardy英国 · 1 review · Experienced 2025-10-04 ·
★★★★★
Missing food and Useless AI complaint system
Order was missing two mayo chicken. The only way to complain is through an AI assistant that is completely useless, keeps freezing then just stops working. I could drive back to the restaurant but food I received is already cold and the amount of time and fuel it takes, it’s just not worth it. This isn’t the first time things have been missing from my order from Weymouth 2 Souter Way “Mc Donald restaurant” but is the first time it tried resolve online. Absolutely rubbish online complaint system for customer service..
