Poor agent and not knowledgeable
Poor agent and not knowledgeable. Took forever.
We are sorry to hear you were not satisfied with our agent. We always aim for the highest standards of customer service and will investigate this case straight away.
There's a lot to think about when making Medicare decisions. That’s why we started Medicare Benefits. We wanted to create a simple, step-by-step process that gives people the information, tools, and confidence they need to find a plan that’s right for them.
Written by the business, not verified by us.HealthCompare Insurance (medicarebenefits.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 25% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Poor agent and not knowledgeable. Took forever.
We are sorry to hear you were not satisfied with our agent. We always aim for the highest standards of customer service and will investigate this case straight away.
I spoke to Mike and he was very clear and helpful and asked questions to make sure we were reviewing the right plan for me and my specific needs. He walked me through the options and he shared a lot of information and I didn't feel rushed or pressured to make a decision.
The representative, Eric Hernandez, was kind, very helpful and patient, explaining the different options in detail and efficiently answering all my questions. He has a great sense of humor on top of that.
I hear about this company it will good for me.
He was very knowledgeable patient and very mannerly as well as polite
My sales agent Justin did just what he said he would after my initial phone call about 7 weeks ago. He took his time with explanations and always had my best interest in his explanations & suggestions. I especially liked his willingness to provide me with his contact info for any follow up.
John Kennedy was professional, knowledgeable, friendly, interested in My needs, explained Everything well
The guy was super friendly, courteous, patient & knowledgeable!
Marisol was thorough and found the best plan for me, spent the time necessary to meet my needs, was very friendly and also efficient and did not waste My time
The process was very informative. The representative answered all my questions.
The agent was VERY helpful and answered all of my questions - I had a lot of them and was very confused about some things, she cleared everything up for me. Beyond the questions she answered, she also told me information about my coverage that I didn't even know about. She was super friendly, courteous and respectful and took as much time as needed to address all of my questions and then some!
First, an agent answered my call rather than getting sent to voice mail. Then, the agent was helpful in identifying a suitable plan and describing payment options and discounts. Finally, she took me through the enrollment process. She was helpful and patient throughout.
I was having a boatload of problems with the company I had been with, and so I wanted to make sure that ALL of my concerns were addressed and all of my questions answered. It took up a lot of someone's time and that person was so understanding, not pushy at all even when I asked the same question more than once. Now the only thing I have to worry about is whether the company that I chose who lives up to what I was told and I can't answer that yet because that's for the future.
The agent Ms Macdonald, was well aware of the products and explained the difference programs. Outstanding service. She received the highest rating possible 5+ Thank You.
Michelle did a very thorough job of explaining the plan and helping us think through options.
The agent I worked with was extremely knowledgeable and patient he spoke clearly and tailored the conversation to what was necessary and important for me.
Great! Signed up for Medicare Advantage! Excellent Sevice!
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