Travelex Insurance Services (travelexinsurance.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Website worked well. The explanations and general quality of the information provided throughout the process was very helpful. Website was easy to navigate, and the options available to add to the coverage was great!
Reply from Travelex Insurance Services2026-08-10
Thank you for taking the time to review us! We’re so happy to hear that you found our website easy to navigate and that the information provided throughout the process was helpful. We hope you are enjoying your trip - travel safely!
I dislike that your company never asked who is the beneficiary. It made the beneficiary the estate. That's not what I wanted.
Reply from Travelex Insurance Services2026-08-10
Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Trustpilot, we appreciate your feedback.
To clarify, when a policy is purchased, the default beneficiary used is “estate” - it is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at [email protected]. We are unable to accept a specific beneficiary name over the phone or online.
Thank you again for your feedback, we hope this helps.
It was a very easy process to book coverage for our trip to the Outer Banks and the rates were below comparable companies sites as well as the one the property we are staying, was using too. 2 thumbs up!
Reply from Travelex Insurance Services2026-08-10
Thank you for taking the time to post and review us! We’re happy to hear that you found the process easy and that you were able to choose the right coverage for your trip. We hope you enjoy your travels - stay safe!
M
M Del Brown · 2 reviews · Verified · Experienced 2026-08-07 ·
★★★★★
Mic Drop Representative, Lauren!
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I would be getting a confirmation email within five minutes. Love her. I will continue to use your service and share it with family member's and friends, because Lauren was amazing.
Reply from Travelex Insurance Services2026-08-10
Thank you for taking the time to share this! We will pass along your praise to the representative that helped you! We’re so happy to hear that you had such a wonderful experience. We hope you are enjoying your trip - travel safe!
Easy to purchase --very clear with options --have used Travelex several times --Had to file a claim when my wife had to have heart surgery . Received every penny back within 30 days !
Reply from Travelex Insurance Services2026-08-10
Thank you for taking the time to post! We’re so happy to hear that you found the process clear and easy, and that your claims experience was positive with prompt reimbursement. Safe travels, and thank you for choosing Travelex Insurance!
I want to print out the policy and there is no option.
Reply from Travelex Insurance Services2026-08-07
Thank you for reaching out to us! In an effort to reduce waste we do not print and mail every policy. Your customer experience is very important to us at Travelex!
Please feel free to contact our Customer Solutions Department, by calling 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT or by email: [email protected] and refer to your Confirmation number for a printed copy of your policy to be mailed to you.
You may also download the "Travel On" app in your App store for a copy of your policy.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Step by step enrollment process was just my speed, really easy to do. Thanks for that.
Reply from Travelex Insurance Services2026-08-07
Thank you for sharing your feedback with us! We’re glad to hear that you found the step by step enrollment process on our website was easy to complete.
Safe travels and thank you for choosing Travelex Insurance!
The legal-ese description is absolutely not helpful. All I want to know is: will you help me if things go awry on my trip? What if I get sick? What if my purse (cell, wallet) is stolen? What if my hotel burns down? Will you help me?
Reply from Travelex Insurance Services2026-08-05
Your customer experience is very important to us at Travelex Insurance, and we appreciate your feedback!
We regret to hear that you found the Description of Coverage information difficult to understand. In the future, if you would like to discuss coverage options or obtain clarification. we are happy to help and there are multiple ways to reach us! Our Customer Solutions team can be reached by phone at 1-800-228-9792 (pre-purchase) or 1-800-819-9004 (after purchase) Monday - Friday: 8:00 a.m. - 7:00 p.m., CST or by email any time at [email protected]. Wishing you safe travels!
The information was clear, and easy to select which coverage I wanted. I was able to review the policies and see details before I purchased. Now I'm excited to travel!
Reply from Travelex Insurance Services2026-08-04
Thank you for taking the time to post! We’re glad to hear that you found the information straightforward, and that the plan details helped you choose the right coverage for your trip. We take great pleasure in your peace of mind - safe travels!
C
C M · 1 review · Experienced 2026-07-30 ·
★★★★★
Terrible - do not purchase!!
Terrible! Do not purchase this insurance if you are wanting to be insured in cases where the airline causes a delay/trip interruption that ruins your travel plans! I submitted my claim, and they denied me stating that the only thing they cover under trip interruption is a medical issue that you can prove with documentation.
Reply from Travelex Insurance Services2026-08-05
Thank you for reaching out to Travelex Insurance Services ("Travelex"). Your customer experience is very important to us!
Please email us your name and your confirmation number to [email protected].
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
For claim questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].
⭐⭐⭐⭐⭐ Excellent service! Buying travel insurance was fast and effortless. The website was easy to use, pricing was competitive, and the entire process took only a few minutes. Everything was explained clearly, and I received my policy instantly. Highly recommended!
Reply from Travelex Insurance Services2026-08-04
Thank you for your review on Trustpilot! We’re so happy to hear that your experience was positive, and you found the process simple and straightforward. Wishing you safe travels!
E
EB from CO · 1 review · Verified · Experienced 2026-08-02 ·
★★★★★
Easy
Easy, straightforward information, quick quote.
Reply from Travelex Insurance Services2026-08-03
Thank you for taking the time to post. We're happy to hear that your experience was good!
Safe travels!
Easy to follow. Excellent explanation of benefits.
Reply from Travelex Insurance Services2026-08-04
Thank you for taking the time to post! We’re happy to hear that your experience was positive, and you found the information easy to follow. Wishing you safe travels!
Easy-to-use website. Quick and helpful phone clarifiaction
Reply from Travelex Insurance Services2026-08-04
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that you received the clarification you needed by phone. Safe travels, and thank you for choosing Travelex Insurance!
B
Bob · 7 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
Quick and Easy
The available options were quickly and clearly presented, and the process of purchase was seamless.
Reply from Travelex Insurance Services2026-08-03
Thank you for taking the time to post and review us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance!
