Travelex Insurance Services (travelexinsurance.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
M
Mary S · 1 review · Verified · Experienced 2026-07-31 ·
★★★★★
Travelex review
The website was easy to use. The one point of confusion was the website would only allow me to enter one airline, when my trip includes 3 airlines and train travel.
Reply from Travelex Insurance Services2026-08-03
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use. We will share this with our team as we continue to improve our site.
In the meantime, if you experience a flight or train delay or cancellation for a covered reason in order to file a claim for reimbursement. Please read the Description of Coverage for the full terms, conditions, and exclusions of the policy.
Wishing you safe travels and thank you for choosing Travelex Insurance!
W
W Martin · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Signing up was easy
Signing up was easy. The destination question should be more complete. Many people have multiple destinations (countries) on a vacation, if that matters.
Reply from Travelex Insurance Services2026-07-30
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
When you enter your destination on our website there is a tool tip that offers the following help "If you’re traveling to multiple destinations, select the country where you’ll be spending the most time."
We will share this with our team as we continue to improve our site.
Wishing you a safe trip and thank you for choosing Travelex Insurance!
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Wishing you a safe trip and thank you for choosing Travelex Insurance!
I called 3 x... the reps were great and I left a review (after te calls). Only because they helped me w answers I was able to do this online.. The agents I spoke with were Emily and Kelsey. Emily in particular spent a lot of t8me on phone w me and I learned a lot!!!
GREAT agents! 5 *
Reply from Travelex Insurance Services2026-07-29
Thank you for taking the time to post! Your customer experience is very important to us at Travelex. We will pass along your praise to the representatives that helped you! We’re so happy to hear that you got answers to your questions.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Thank you for taking the time to post and review us! ! We’re glad to hear that you found our website easy to use.
Safe travels!
R
REMAR DE LOS REYES · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Straightforward and explanation is…
Straightforward and explanation is detailed
Reply from Travelex Insurance Services2026-07-27
Thank you for taking the time to post! Wishing you safe travels!
C
Chris · 1 review · Experienced 2026-03-19 ·
★★★★★
Travelex is not good insurance
We traveled to Australia in spring 2026. When we landed in Australia we were informed that a category 5 cyclone coming on shore in our immediate vicinity. Weather made it impossible to drive or stay at our destination, which was the Great Barrier Reef. Needless to say our plans changed and we flew to Sydney. Despite specifically including loss due to hurricane, Travelex refused to pay our claim for reimbursement of costs incurred for airfare change fees and car rental. My relatives who used another company were reimbursed 100% for their expenses. Need I say more?
Reply from Travelex Insurance Services2026-07-27
Thank you for reaching out to Travelex Insurance Services ("Travelex"). Your customer experience is very important to us!
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
It is important to remember that insurance is highly regulated, and documentation is required, for any claim.
For claim questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].
Please email us your name and your confirmation number to [email protected].
the agent was very helpful and patient.
However, when calling today, twice, the first time I had what seems to me an unnecessarily long wait.
Reply from Travelex Insurance Services2026-07-27
Your customer experience is very important to us at Travelex. Thank you for taking the time to post and review us! Sorry to hear that your wait time was longer than normal. If you have additional questions there are a couple of ways to reach our Customer Solutions Department, call 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT or by email: [email protected] and refer to your Confirmation number.
Safe travels and thank you for choosing Travelex Insurance.
Website was easy to navigate. Policy coverage was provided. Also was able to connect with a customer service representative who was extremely helpful.
Reply from Travelex Insurance Services2026-07-23
Thank you for providing your feedback! We’re glad to hear that you found our website easy to use and that you got answers to your questions. Safe travels!
Understanding coverage, ease of adding onto a plan
Ease of adding coverage onto a plan, understanding coverage.
Reply from Travelex Insurance Services2026-07-23
Thank you for your review! We're so glad to hear you found our coverage easy to understand. Peace of mind is very valuable and we hope you are enjoying your trip!
I use this company whenever I have to fly somewhere very simple platform to use and they cover just about anything that you want
Reply from Travelex Insurance Services2026-07-23
Thank you for your review on Trustpilot! We’re glad to hear that you found our website simple to use. We take great pleasure in your peace of mind and hope you have a safe trip!
Would be nice to be able to specify my beneficiary instead estate by default.
Reply from Travelex Insurance Services2026-07-21
Thank you for taking the time to post on Trustpilot, we appreciate your feedback. To clarify, when a policy is purchased, the term used by default is “estate”. It is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at [email protected]. We are unable to accept a specific beneficiary name over the phone or online. Thank you again for your feedback, we hope this helps.
Easy to obtain a quote for Trip Insurance. Excellent Coverage options are available.
Reply from Travelex Insurance Services2026-07-23
Thank you for taking the time to post and review us! We're so glad to hear that you found the quote process easy to use and were pleased with the options offered. Wishing you a safe trip!
T
Tim · 1 review · Verified · Experienced 2026-07-19 ·
★★★★★
Choices were straightforward
Choices were straightforward. In person telephone customer service for my questions was available, friendly, knowledgeable and useful.
Reply from Travelex Insurance Services2026-07-20
Thank you for taking the time to post and review us! We're happy to hear that your experience was good and your questions were answered. Wishing you a safe trip!
