Medshopdirect (medshopdirect.com) has a 5.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-10.
Everything was great. The person who I talked to in order to get the right Bariatric mattress. The quickness of the delivery. The best of all is the quality of the mattress. This mattress easily holds my weight unlike other mattress. I could not believe that I could buy a quality Bariatric mattress for $300 plus dollars. THANK YOU VERY VERY MUCH, Medshop Direct.
Reply from Medshopdirect2026-03-03
Met Fan! It's a huge pleasure to have been of service to a very kind individual such as yourself.
If you need anything in the future, we are here for you.
Best regards,
Omar
Made every attempt to make sure expectations were met. Follow ups and communications were great. Shipping was a challenge, and company made every effort to resolve any shipping challenges.
Reply from Medshopdirect2026-02-14
Tracie,
Thanks so much for your cooperation during shipment. Your mother is so fortunate to have someone like you doing the best for her, and we are thankful that you gave us an opportunity to be a part of it.
Shipping is one of the most annoying parts of this business, because we can do everything right, and its just out of our hands when there's short delays or issues with the bill of lading scanning. We appreciate that you were able to see that from our part we were right there with you from A to Z.
Our kindest regards,
Omar
Med Shop Direct
T
Tomika Jackson · 1 review · Experienced 2026-02-09 ·
★★★★★
Awesome customer service
Awesome customer service! Quick to respond and remedy my issue. Will be happy to use this company again.
Reply from Medshopdirect2026-02-14
Thank you so much for your kind words Tomika - you were great and beyond understanding. I'm happy this world has people like you helping out their mothers.
Our best wishes,
Omar
Great experience with them. From ordering to delivery and installation we had excellent customer service. Highly recommend!
c
crissyo · 3 reviews · Experienced 2026-02-10 ·
★★★★★
Great experience from start to finish!
Great experience from order placement through installation! I was kept informed as to the status the entire time, and everything happened exactly as scheduled. I really appreciated the ability to communicate with them through the process. Ivan was the best!!
M
Michael · 1 review · Verified · Experienced 2026-02-05 ·
★★★★★
Old fashion customer service!
Omar was extremely helpful finding replacement parts for me. Old fashion customer service!
Reply from Medshopdirect2026-02-14
Hey Boss Mike! Happy to work on this experiment with you :) - beats buying a thousand dollar pump if it's not needed.
The new parts should arrive on 2/16
Hope it all works out
Talk to you soon
Omar
T
Tracy · 2 reviews · Experienced 2026-02-09 ·
★★★★★
Med shop Direct really stayed on top of…
Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and follow up. Ivan communicated each day on the order and expectations. We are pleased with the product as well.
M
Maria A Gennarelli · 1 review · Experienced 2026-01-09 ·
★★★★★
Thank you Omar!
We are very pleased with our entire interaction with this company. The communication and assistance was professional, prompt and courteous. We had the pleasure of interacting with the owner as well who was very knowledgeable and attentive throughout.
Our order was for an extra wide, fully electric hospital bed that came with a mattress plus cover (and had a promotion for a free overbed table included!), all of which arrived as promised. And the price was lower than any others we found online. The delivery man was also polite, helpful and professional.
The bed has benefited our father/ husband in many ways, specifically by increasing his comfort, ability to sleep with less pain, and, in addition, by making it easier for the nurse to apply dressings etc, without uncomfortably straining her back.
Thank you for the all around excellent service and product which you provided.
Sincerely,
Maria G
Reply from Medshopdirect2026-02-12
Maria,
So happy this worked out for your husband, and thank you so much for your kind words.
The pleasure was ours.
Your son Lois was very polite and he really wanted to get something special for his father and we were privileged to have the opportunity to contribute in the small way that we did.
Thank you again for giving us the opportunity to be of service.
Our best wishes,
Omar
MedShopDirect
D
D Nguyen · 1 review · Experienced 2026-01-15 ·
★★★★★
I had a great experience with…
I had a great experience with Medshopdirect. The merchant is reliable and their customer service was excellent. Ivan assisted with my order and he was always prompt, professional, and very helpful.
A
Al · 1 review · Verified · Experienced 2026-01-24 ·
★★★★★
Knowledgeable
Knowledgeable and courteous people. Made you feel at home.
Reply from Medshopdirect2026-02-14
Thanks for your words Al. The installers said you were very kind and welcoming. That's very refreshing in this day and age :)
Best regards
Omar
Medshopdirect
Stepan did a great job installing. Omar was great with communication.
L
Larry · 1 review · Experienced 2025-11-30 ·
★★★★★
Very professional and helpful
Very happy with how helpful and professional Omar was.
Ivan helped me with everything along the way, kept me in the loop of everything that was going on. I was very pleased with my entire experience.
They are the best!
Received the matress when they said i would.
The customer service is exceptional. They were very polite & quick to answer my email when i thought my mattress had been delivered to the wrong address.
would highly recommend.
Reply from Medshopdirect2026-01-16
Thanks for your feedback Aurora! We are considering making all shipments "signature required" to avoid this :) So happy you called us in time and we were able to locate it for you
Best wishes,
Omar
I can’t say enough good things about medshopdirect. Polite, professional, and they kept me updated every step of the way. Omar was very sweet and then Ivan kept me updated with the delivery and installation. I also saved 10% which came out to a few hundred dollars :) I don’t leave many reviews but I think more people should know about them.
The ordering was easy, our chair came quickly and it was just perfect!
M
Martha Jo Melton · 1 review · Experienced 2025-12-01 ·
★★★★★
Really great experience from start to finish
I was a little nervous making such a big purchase from a company that hadn’t been around that long. I checked the reviews here on Trust Pilot and that’s what made me feel better. Everyone talked about Omar and how attentive and helpful he was through their whole process and sure enough, he kept me updated from start to finish, answered all my questions, and went out of his during a very busy holiday season to work out my white glove delivery in a way that was best for us. Since the delivery, he has given me warranty help, trouble shooting help they have found helpful, contact info for the company that made the bed I purchased and an offer to do whatever they can to help. I felt like Omar went above and beyond good service and I highly recommend this company.
They gave me the best price, kept me updated, and I know there was a short delay during the Holidays but I can't blame them for it. Medshopdirect and Omar in particular delivered to my parents in a time of need and Im forever grateful to them for that.
