Merchloop (merchloop.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 67% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
Purchased a shirt and hat. Pleased with the products. Was disappointed with the amount of time it took for me to get my product. Also seemed like both products were stuffed into a small box.
Reply from Merchloop2026-05-13
Thank you for the 4-star review! We’re glad to hear you were pleased with the shirt and hat. We also appreciate the feedback on both the delivery timing and packaging. We understand the wait was longer than expected, and improving turnaround times is a major focus for us this year. Thanks again for taking the time to share your experience and feedback.
I ordered my merchandise on April 1st and it was delivered on April 30, 2026 after my event already started. Four weeks is far to long to wait for product.
Reply from Merchloop2026-05-11
We’re sorry to hear the order arrived later than expected and missed the timing of your event. We understand how frustrating that must have been.
We appreciate your feedback, and improving our turnaround and delivery times is a major focus for us this year. Thank you for bringing this to our attention and for taking the time to share your experience.
My shirt is too small. I can't even zip it up and I paid a lot for it.
It's for work and now I'm stuck without a work shirt
Reply from Merchloop2026-05-06
We’re sorry to hear the sizing didn’t work out, especially since the shirt is needed for work. That’s definitely not the experience we want you to have.
We’ve reached out directly to help get this resolved and arrange a replacement. We appreciate you bringing this to our attention and hope to make this right for you as quickly as possible.
T
Tim Brown · 1 review · Verified · Experienced 2026-04-28 ·
★★★★★
Everything went wrong with this order
Everything went wrong with this order. Massive delays, canceled items, delayed shipping, more canceled items after shipping
Reply from Merchloop2026-05-05
We’re really sorry to hear about this experience, it sounds like a frustrating series of issues, and we understand why this left a negative impression. This is not the experience we aim to provide.
If you’d be open to giving us another chance, we’d truly appreciate it. Please reach out to us at [email protected]
, and we’d be happy to provide a gift card so you can try us again.
We appreciate you taking the time to share your feedback and hope we have the opportunity to make things right.
Thank you for the 5-star review! We’re glad to hear the quality met your expectations, the sizing was accurate, and delivery was reliable. We appreciate you taking the time to share your experience!
C
CHAD · 2 reviews · Verified · Experienced 2026-04-24 ·
★★★★★
2 shipping fees sucks
Having to pay another shipping fee due to not being able to add to my existing order in which an item was unable to be sent and refunded was a big disappointment.
Reply from Merchloop2026-05-04
Thank you for your feedback — we understand how frustrating that experience must have been. We’re sorry for the inconvenience around the additional shipping charge and not being able to combine the orders.
We did refund one of the shipping fees, but we understand that doesn’t fully make up for the experience. Your feedback is helpful as we continue to look for ways to improve flexibility in ordering. We appreciate you taking the time to share this with us.
M
Michael C · 1 review · Verified · Experienced 2026-04-24 ·
★★★★★
Good experience
Great prices, good quality, slow delivery. Definitely not Amazon, but this may be a good thing. Will definitely use again.
Reply from Merchloop2026-05-04
Thank you for the 4-star review! We’re glad to hear you’re happy with the pricing and quality, and we really appreciate your continued support. We hear you on delivery speed — reducing shipping times is a top priority for us this year. Thanks again for sharing your experience!
It took over a month to receive my package and when received, some shirts had holes in them.
Reply from Merchloop2026-04-15
Thank you for your feedback & we’re sorry to hear about the delay and the condition of the shirts when they arrived. That’s definitely not the experience we want you to have.
We’d like to make this right. Please reach out to us at [email protected] with your order details (or order number), and we’ll arrange a replacement right away.
We appreciate you bringing this to our attention and look forward to resolving this for you.
The shirt I ordered has to be…too small mis-marked
The shirt I ordered has to be mis-marked. It was too small and I even consulted the size chart when choosing the size to order and it just has to be wrong!! You are not able to return your items and it’s just too expensive for this to be happening!! I am going to talk to HR about changing companies because this has happed to other co-workers as well!!
Reply from Merchloop2026-04-04
We’re sorry to hear about your experience — we understand how frustrating sizing issues can be, especially when you’ve followed the size chart.
We’d really like the opportunity to look into this and help make it right. Please reach out to us at [email protected]
with your order details so we can review and assist further.
We appreciate you bringing this to our attention and hope we can resolve this for you.
I got my order quickly. I really like my shirts and hat!
Reply from Merchloop2026-04-03
Thank you for the 5-star review! We’re glad to hear your order arrived quickly and that you’re enjoying the shirts and hat. We appreciate you taking the time to share!
It took almost a moth to get the shirts. They weren’t even embroidered
Reply from Merchloop2026-04-03
We’re very sorry to hear about this experience, both the delay and the missing embroidery are not what we expect or aim to deliver.
We’d like to make this right right away. Please reach out to us at [email protected]
with your order details, and we’ll arrange a full replacement along with a $50 gift card for a future order.
We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
There were a few things that I think could have been better. First, it took several weeks to get the merchandise. Second, when I communicated with the representative, they indicated there was an ability to do multiple logos. I indicated that request in my order, but it was not done.
Reply from Merchloop2026-04-03
Thank you for your feedback and we appreciate you taking the time to share your experience. We’re sorry to hear about the longer delivery time and the issue with the logo request not being completed as expected.
Our standard turnaround time is typically around two weeks, so we understand your concern and would like to look into what may have caused the delay. We’d also like to review the logo request to see what happened there.
Please reach out to our support team so we can review your order details and work to make this right. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Easy to navigate, quick arrival, prompt customer service
Reply from Merchloop2026-04-01
Thank you for the 5-star review! We’re glad to hear the site was easy to navigate, your order arrived quickly, and that the support experience was prompt. We appreciate you taking the time to share!
Purchasing was easy, the explanation of each item was detailed. All of my items came faster than I expected and all fit well.
Reply from Merchloop2026-03-11
Thank you so much for the kind review! We’re happy to hear the purchasing process was easy and that the product descriptions helped you choose the right items. It’s great to know everything arrived quickly and fit well.
D
DeAnna Pursai - College of Adaptive Arts · 3 reviews · Verified · Experienced 2026-02-24 ·
★★★★★
User friendly
Reply from Merchloop2026-03-11
Thank you for the 5-star review! We’re glad to hear the experience was user-friendly and appreciate you taking the time to share.
Customer service is excellent. The representative was able to take care of my issue quickly and professionally.
Reply from Merchloop2026-03-04
Thank you for the 5-star review! We’re glad to hear your issue was resolved quickly and professionally. We appreciate you taking the time to share your experience.
Took so long to get here and was printed in bad quality and physically dirty.
Reply from Merchloop2026-03-04
We’re really sorry to hear about this experience — that’s certainly not the quality or condition we expect our merchandise to arrive in. We’d like to look into this right away and make it right.
Would you be able to reach out to our support team at [email protected] with your order number so we can review the details and send a replacement immediately. We appreciate you bringing this to our attention and will work to resolve this as quickly as possible.
I am proud to wear the Hope symbol. My brother attended hope starting in the early 60's donuts been a big part of my life. I also have worked at Hope. I now live out of state but I saw a picture of a friend that had one and had to have it.
Reply from Merchloop2026-03-04
Thank you so much for sharing this, it’s wonderful to hear how meaningful the Hope symbol is to you and your connection to Hope over the years. We’re really glad the product could be a small part of that story and something you’re proud to wear. We truly appreciate you taking the time to share your experience!
Nice quality, but some of your merchandise has been out of stock for months now.
Reply from Merchloop2026-03-04
Thank you for the 4-star review! We’re glad to hear you’re happy with the quality. We appreciate the feedback on stock availability as well, keeping items in stock is something we’re actively working to improve. Thanks again for sharing your experience.
