Merchloop (merchloop.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 67% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
The mug I ordered has already lost the organization logo. I love it- but the decal was apparently a sticker? I hand-washed the mug in warm water- and the sticker just floated right off. Everything else I ordered was PERFECT and I couldn't love my apparel more!
Reply from Merchloop2026-03-04
Thank you for sharing your feedback. We’re sorry to hear about the issue with the mug — that’s definitely not the experience we want anyone to have. We’re glad to hear everything else in your order was perfect, but we’d love to make this right for you.
Please reach out to us at [email protected]
and we’ll be happy to send a replacement product of the same value. We appreciate you bringing this to our attention so we can help resolve it.
Product amazing, they were out of bottles we originally ordered, but they contacted us and sent suggetion and it was perfect.
Reply from Merchloop2026-03-02
Thank you for the 4-star review! We’re so glad to hear you loved the final product. While we’re sorry the original bottles were out of stock, we’re happy the suggested alternative worked out perfectly. We appreciate your flexibility and your feedback!
Thank you for the 5-star review! We’re glad to hear everything arrived in a timely manner and that you’re happy with the quality of the merchandise. We appreciate you taking the time to share!
R
Richard G · 1 review · Verified · Experienced 2026-01-25 ·
★★★★★
A month for a delivery
A month for a delivery? Not even from china something takes a month now a days. That is a joke honestly! Almost 20 days going from one place to another in the United States! Far away from efficient! And I have not received yet! I don’t know if it’s going to the more than a month! As I cannot reply to your reply, the shipment is in fact to Colombia and it's correct! What I'm saying I st at the package was transfered more than 7 times within the United States going from once state to another one and then go in back to Chicago! That's crazy! 12 days from one point to another in the United States and then finally sent to an international airport? I bought 3 diferent items from Amazon and I have received them in a couple days! While waiting for you shipment! That's crazy more than a month for me to receive a package from the USA to Colombia?
Reply from Merchloop2026-02-16
Hi Ricardo,
We’re sorry to hear you’re frustrated with the delivery timing — we understand delays can be disappointing.
After reviewing the order details, the shipment appears to be addressed to Colombia. In your review you mentioned it was shipping within the United States, so we just want to confirm the destination to ensure we’re looking at the correct information.
The order was produced within our standard 12-business-day production timeframe listed on our website. Transit times can vary depending on destination and carrier processing, particularly for international shipments.
Please reach out to our support team (or reply here) and we’ll be happy to review the tracking with you and assist further.
Merchloop has excellent customer service. I made a mistake in ordering and upon chatting with the online chat customer service, my order was fixed immediately. It's a breeze to make an order, and in my case, fix it if any mistakes are made.
Reply from Merchloop2026-02-09
Thank you so much for the 5-star review! We’re glad to hear the order was corrected quickly and that the online chat made the process easy. It’s great to know the ordering experience felt smooth from start to finish. We really appreciate you taking the time to share!
A
Andrew Travis · 2 reviews · Experienced 2026-02-02 ·
★★★★★
incredible experience
Incredible to see a company offer exactly what businesses need! The team at Merchloop has been an absolute pleasure to work with!
Reply from Merchloop2026-02-02
Thank you so much for the 5-star review! We’re really glad to hear Merchloop has been a great fit for your business needs and that the experience has been a pleasure. We truly appreciate you taking the time to share this.
User-friendly website and ordering process, great selection of options to add to our store. If we could have speedier delivery, it would make it 5 stars in a heartbeat! Definitely 4/5 stars as we are now.
Reply from Merchloop2026-02-02
Thank you for the thoughtful 4-star review! We’re glad to hear the website and ordering process were easy to use and that you enjoyed the selection available for your store. We appreciate the feedback on delivery timing as well — improving shipping speed is a top priority for us this year. Thanks again for sharing your experience and helping us continue to improve.
The clothes are super comfy, and the customer support was great! I needed my merch a little sooner than expected, and they helped me out and got it to me in time. Thank you!
Reply from Merchloop2026-01-27
Thank you so much for the 5-star review! We’re glad to hear the clothes are comfy and that the support experience was helpful, especially with getting your merch to you sooner than expected. We appreciate you choosing Merchloop and taking the time to share your experience.
The sizing doesn't seem to match what was listed on the website. Hoodie was too small, especially after washing.
Reply from Merchloop2026-01-26
Thank you for sharing your feedback. We’re sorry to hear the sizing didn’t meet expectations, especially after washing — we understand how frustrating that can be. Our team has reached out via email to help make this right and review sizing details. We appreciate you bringing this to our attention, as feedback like this helps us continue to improve.
Thank you for the 5-star review! We’re glad to hear everything went well with your order and truly appreciate you taking the time to share your experience.
The team went above and beyond to ensure I received a correct order.
Reply from Merchloop2026-01-23
Thank you so much for the 5-star review! We’re thrilled to hear our team went above and beyond to make sure your order was correct. We truly appreciate you taking the time to share your experience!
Everything was there and was correct. No Invoice included in package though...
Reply from Merchloop2026-01-19
Thanks for the review! We’re happy everything arrived as expected. We appreciate your feedback regarding the invoice and are continuing to improve our packaging and documentation. Your input helps us get better!
U
University of the Cumberlands · 1 review · Verified · Experienced 2026-01-08 ·
★★★★★
Order came as expected
Order came as expected. No issues.
Reply from Merchloop2026-01-16
Thank you for your review! We’re glad to hear your order arrived as expected and without any issues. We appreciate you taking the time to share your experience!
T
Tom · 1 review · Verified · Experienced 2026-01-08 ·
★★★★★
Review
Delivered timely and accurately
Reply from Merchloop2026-01-15
Thanks for the review! We’re happy everything arrived on time and as expected.
M
Michael Roberts · 1 review · Verified · Experienced 2026-01-08 ·
★★★★★
Free item that my employer gave me and…
Free item that my employer gave me and its a Nike and very well made.
Reply from Merchloop2026-01-11
Thanks for the great review! We’re happy to hear you loved the Nike item — quality always matters. Enjoy!
E
Eddie L · 2 reviews · Verified · Experienced 2026-01-09 ·
★★★★★
Awesome company with quick turnaround
Reply from Merchloop2026-01-10
Thank you so much! We really appreciate the kind words and are glad we could deliver quickly. Looking forward to working with you again!
