Merchloop (merchloop.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 67% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
ORDERED 3 THINGS, THE MUG CAME BROKEN WHICH THEY DID SEND OUT A NEW ONE BUT WHEN I PUT IT IN THE DISHWASHER THE WRITTING CAME OFF
Reply from Merchloop2026-08-04
We're very sorry to hear about your experience. Receiving a broken mug is disappointing enough, and we're sorry the replacement didn't meet expectations either. That's certainly not the quality we strive to provide.
We've reached out to you directly to help make this right and appreciate you giving us the opportunity to resolve the situation. Thank you for bringing this to our attention.
Thank you for the 5-star review! We’re so glad to hear you’re happy with the quality and look of your merchandise. We appreciate you taking the time to share your experience and thank you for choosing Merchloop!
Easy to order, speedy production, and high quality products!
Reply from Merchloop2026-08-03
Thank you for the 5-star review! We're thrilled to hear the ordering process was easy, production was quick, and the products met your expectations for quality. We appreciate you taking the time to share your experience and thank you for choosing Merchloop!
Thank you for the 5-star review! We’re so glad to hear you’re happy with the quality of your merchandise. We appreciate you taking the time to share your feedback and thank you for choosing Merchloop!
K
Ken K · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Ordering was clear and easy
Ordering was clear and easy. Item delivered as promised, and in a timely manner. Great quality.
Reply from Merchloop2026-07-28
Thank you for the 5-star review! We're so glad to hear the ordering process was easy, your item arrived on time, and the quality met your expectations. We appreciate you taking the time to share your experience and thank you for choosing Merchloop!
The shirt is nice and the fit was good, but the logo is very small.
Reply from Merchloop2026-07-23
Thank you for your feedback! We're glad to hear you liked the shirt and that the fit was good. Logo sizing can vary depending on the product and the artwork approval for each order, but we're always happy to make adjustments when possible. If there's ever a logo size you'd prefer, please reach out to us at [email protected] and we'd be happy to work with you on future orders. We appreciate you taking the time to share your experience!
A
Arthur Washington · 2 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
I never received my purchase
I never received my purchase. The order was scheduled to arrive, July 13, 2026.
Reply from Merchloop2026-07-22
We’re sorry to hear you haven’t received your order. After reviewing the shipment, we can see the tracking information was sent to the email address on the order, and USPS is showing the package as delivered on July 14.
We understand that sometimes packages can be misdelivered or delayed after being marked as delivered. Please reach out to us at [email protected] with your order details so we can investigate this with USPS and work with you on the best resolution. We appreciate you bringing this to our attention and hope to get this resolved as quickly as possible.
First time company store for us - excellent products, very pleased with my purchases.
Reply from Merchloop2026-07-15
Thank you for the 5-star review! We’re honored to have been part of your first company store experience and are thrilled to hear you’re pleased with your purchases. We appreciate you taking the time to share your feedback and hope you continue to enjoy your new merchandise!
Thank you for the 4-star review! We’re glad to hear you’re happy with the items. We appreciate you taking the time to share your feedback and hope we can earn that fifth star in the future!
M
Matt · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
great customer service
Reply from Merchloop2026-07-15
Thank you for the 5-star review! We’re thrilled to hear you had a great customer service experience. We appreciate you taking the time to share your feedback and thank you for choosing Merchloop!
Quality work with quick turnaround. Great communication for when to expect order.
Reply from Merchloop2026-07-14
Thank you for the 5-star review! We’re delighted to hear you were happy with the quality of the products, the quick turnaround, and the communication throughout the process. We appreciate you taking the time to share your experience and thank you for choosing Merchloop!
Logo and item looks high quality and at a great price
Reply from Merchloop2026-07-14
Thank you for the 5-star review! We’re glad to hear you’re happy with the quality of both the logo and the item, and that it delivered great value. We appreciate you taking the time to share your experience!
Thank you for the 5-star review! We’re glad to hear you were happy with the quality of the product, the packaging, and the timely delivery. We appreciate you taking the time to share your experience!
A
Ann Lancour · 1 review · Experienced 2026-06-18 ·
★★★★★
Marlyn is great!
Marlyn is great! But the company needs a backend management for their clients.
They need better invoicing and more client mgmt. access.
Reply from Merchloop2026-06-18
Thank you for your feedback and for the kind words about Marlyn! We’re glad to hear she’s been great to work with.
We also appreciate your feedback regarding client management and invoicing. Improving the backend experience for our clients is a major focus for us, and we're excited to share that new account management features are currently in development and expected to be released in the coming months.
Thanks again for sharing your experience and helping us continue to improve.
T
T R · 2 reviews · Experienced 2026-05-27 ·
★★★★★
A Tremendous Company to Work With
I've been working with Merchloop for well over a year now. They help manage and run our employee swag store. Their platform is leaps and bounds better than others I've used. Our customer success rep is always responsive. They have an ever-increasing selection of products in their catalog, and if they don't have something, they'll help you find it. We don't have space for bulk storage, so their on-demand production is key to our needs. I continue to hear great things from my coworkers, and we're always getting asked if we can add more stuff. And the answer is always a resounding yes!
Reply from Merchloop2026-05-29
Thank you so much for the incredible review and for trusting Merchloop with your employee swag store over the past year! We’re thrilled to hear the platform, product selection, and on-demand model have been such a strong fit for your team’s needs.
It’s especially great to hear your coworkers are enjoying the experience and asking for even more merchandise — that’s always exciting feedback for us. We truly appreciate the partnership and look forward to continuing to support your team as your store grows!
D
Do not use Merchloop · 1 review · Experienced 2026-05-01 ·
★★★★★
Really disappointing experience with Merchloop
Really disappointing experience with Merchloop.
We were promised a lot up front. Slowly, one by one, all of our asks got pulled back. Throughout the process, there were repeated communication breakdowns, long delays in follow-up, and major information surfaced far too late. Most notably, we were suddenly told there would be a required 15% price increase after plans and budgets had already been built around the original pricing.
On the production side, we communicated from the outset that we wanted everything embroidered. Items arrived printed without any communication about the change. Most importantly, the items that were embroidered mostly came back with logos dramatically larger than the approved mockups.
Overall, the process felt disorganized and lacking transparency, with key decisions made without clear communication. Unfortunately, we won’t be working with Merchloop again.
Reply from Merchloop2026-06-01
We're sorry to hear about your experience. We take feedback regarding communication, transparency, and product quality seriously.
At the moment, we're unable to identify your account or project based on the information provided in this review. We'd appreciate the opportunity to better understand what happened and review the concerns you've raised.
Please reach out to us at [email protected] with your company name and project details so we can investigate further. We're always looking for ways to improve and would welcome the opportunity to discuss your experience directly.
Poor communication, poor quality, "design group" doesn't have any eye for design. Waited 3 weeks for our store to be finished - every product had a problem. Logo colors blended into the background, logos were sized too small, they used the wrong logos on the wrong items regardless of what I put on the spreadsheet (what was the use of the spreadsheet?). Nobody in their design teams reviews what they are presenting you to ensure it looks like quality work. It took them 3 weeks to set up a website that looked like it got thrown together in 3 hours. When brought to their attention - they apologized, asked me to wait 3 more days to discuss the problem (holiday weekend, but this conversation started at 11am) then have to wait longer for the problem to be fixed. Kevin Oakley, co-founder; emailed me and called my company by the wrong name and said that they aren't the company to work with us - which is right. They are unable to provide quality work in a reasonable timeline. Also other reviews show that my employees would have been unhappy due to sizing issues and a no return policy, along with shipping challenges (looks like they have an average of a month for shipping times). Do yourself a favor - save yourself the headache. There are much better, higher quality, design focused groups out there that provide this same service.
Reply from Merchloop2026-05-24
We’re sorry to hear this experience did not meet your expectations. We understand how frustrating it can be when revisions and timelines don’t align with what you were hoping for.
Throughout the process, we worked to accommodate the requested changes and provide updated revisions based on the feedback received. While we recognize we were ultimately not the right fit for your organization, we do appreciate the opportunity and the candid feedback.
We’re continually working to improve our communication, design review process, and turnaround times, and we wish you and your team the best moving forward and finding a service like ours.
W
William Porter · 1 review · Experienced 2026-05-18 ·
★★★★★
The coffee mug Replacement
Update. Merchloop replied and completely made good on the mug. They are a standup company that took care of the issue quickly and professionally. I have utmost respect for them making good on their product. The coffee mug - i received it and put it in the dishwasher, when i took it out the logo was completely gone. I expected a coffee mug to be dishwasher safe. I now have a plain white mug that i have yet to use.
Reply from Merchloop2026-05-22
We’re sorry to hear about your experience with the mug. We understand the frustration, especially when you expected it to be dishwasher safe and the logo did not hold up as expected.
We’d appreciate the opportunity to make this right. Please reach out to us at [email protected], and we’d be happy to provide a gift card toward a future order. Thank you for bringing this to our attention.
Hello, I appreciate the variety of items and I ordered my regular size but 3 out of the 4 items did not fit. There are no returns based on an on-demand creation of items which is frustrating since I order over $150 of merchandise I can't use. I will not be using Merchloop again.
Reply from Merchloop2026-05-18
Thank you for your feedback, and we’re sorry to hear about the sizing issues with your order. We understand how frustrating it is to receive items that don’t fit, especially after placing a larger order.
We’d really appreciate the opportunity to help make this right. Please reach out to us at [email protected] with your order details, and we’d be happy to review exchange options with you. Thank you for bringing this to our attention.
The item did not arrive on time as expected. I should not have to pay for delivery.
Reply from Merchloop2026-05-13
We’re sorry to hear the order did not arrive when expected. We understand how frustrating that can be, especially when paying for shipping.
We appreciate you bringing this to our attention, and we’re actively working to improve turnaround and delivery times. Please reach out to [email protected]
with your order details so we can review this further and see how we can help.
