Mint & Lily (mintandlily.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Look. It started out tremdously positive. Quick backstory: Ordered a couple of their lovely necklaces. One of them refused to open, it was a little circular locking mechanism that actually created the center interest. We went back and forth with a wonderful customer service group, truly responsive and kind of helpful. Then I was informed I was given the incorrect directions to open the necklace and I sent pics that it had broken. They sent out a new one. I asked for correct directions. They were sent immediately. I ended up being able to open this pain of an invisible clasp and sent pics; I was so happy. I put it on, and noticed the clasp hadn't closed all the way. In trying to remove the necklace, it broke.
I wrote and sent pics; I was so disappointed, had done everything they told me, in the middle of my workday I was just so focused on getting this clasp to work.
I wrote and told them to please refund me the purchase price and I would return the two broken items.
Lo and behold. Because I had put it on and tried to take it off, it was now altered and there was nothing they could do for me.
A bigger "Screw You" I could NOT have gotten.
So, what started out being a lovefest between me and this lovely CS group, turned into my loss because of their design. I am staggered.
I dealt with them honestly with an open heart and a patience I had to mine down to find. And in the end it meant nothing.
Be wary.
It was heading toward a beautiful relationship.
UPDATE: Immediately, Mint & Lilly reached out so everyone could see how responsive they were. So, I immediately reached back out to them, hoping they would refund me for the disaster of a product. But no, the note they posted under my review was simply for show. They had nothing to offer me.
I kind of had a feeling that's why they responded, having no intention of helping me at all with the situation, but it was still just another disappointment.
Go elsewhere.
What a lousy experience in the end.
Reply from Mint & Lily2026-07-10
This is genuinely frustrating — following every step, being patient, and still ending up with two broken pieces. That's not how this should have landed. I'm sorry.
Could you reach out to [email protected]? I want our CS lead to see this herself and take another look at what's possible.
Ada
I received my order in two weeks but the quality was not consistent with the price. I requested a refund, Gina responded. I’m not sure if she is a human or AI. She kept offering discount codes, finally I received a shipping label. I am very reluctant to send this back because I sense that there will be some type of issue. And I might add that the return label states that refund processing takes 6 -8 weeks!!!! This is a warning for anyone who is interested in purchasing from this company. DON’T!!!
Reply from Mint & Lily2026-07-11
Quality that doesn't match the price — and then a drawn-out back-and-forth to sort it — I understand why you're hesitant. That's not the experience we want anyone to have.
If anything goes sideways with the return, please reach out to [email protected]. I'll make sure our CS lead sees it and gets it handled properly.
Ada
K
KA · 1 review · Verified · Experienced 2026-01-05 ·
★★★★★
Love the items on this website
Love the items on this website. Great quality!
Reply from Mint & Lily2026-07-09
Thank you — really happy the quality came through for you. Hope you enjoy the pieces!
Ada
It is so easy to purchase jewelry from Mint&Lily, maybe too easy! I have several pieces of their jewelry and love them all.
Reply from Mint & Lily2026-07-09
Ha — "maybe too easy" is the best kind of problem to have! Really glad you're enjoying the collection. Thanks for this :)
Ada
S
Sara · 1 review · Experienced 2026-07-06 ·
★★★★★
I had a wonderful experience with Mint…
I had a wonderful experience with Mint & Lily! Their bracelets are beautiful, and I love the style and quality. I did have a small issue with one of my bracelets, but their customer service was outstanding. I emailed support, and they responded quickly and immediately sent me a replacement. It’s so refreshing to find a company that truly stands behind its products and values its customers. Excellent customer service and a great overall experience—I would definitely recommend Mint & Lily!
Reply from Mint & Lily2026-07-09
This made my day — so glad the team got things sorted quickly and that the bracelets are living up to expectations. Thank you for the kind words :)
Ada
Thank you — really glad to hear it! We appreciate you taking the time to share this.
Ada
S
Susan A. · 2 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
Great choices and easy to shop
Reply from Mint & Lily2026-07-08
So glad the selection and shopping experience hit the mark — that's exactly what we're going for. Thanks for this!
Ada
T
TL · 2 reviews · Experienced 2026-06-10 ·
★★★★★
They don’t stand by their guarantee
*They do not stand by their 100% customer satisfaction guarantee!*
This is my 2nd review because my first one Mint & Lily asked me to remove it so they could help me. So I removed it, and the same CS agent I’d been dealing with (Gina) gave me her same response and didn’t resolve my issue.
Ada at Mint & Lily replied to my review and asked me to email customer service (again) to help with resolution. So when I put “For Ada” in the subject line, Gina replied.
I’ve ordered rings that were not sized correctly and would bend easily. I returned those for a refund and had to follow up weeks later and finally got my refund. I also ordered an opal bracelet that I did exchange for a smaller size only to find that it was too tight. I emailed customer service and asked to exchange for 1/2 size up. Gina said they are unable to make any more exchanges, even after I offered to pay for return shipping and reshipping. Gina stopped responding when I asked what about their 100% customer satisfaction guarantee? She’s ignored those questions twice now.
Do not order from this company.
I love all my bracelets one thing I don’t ever take them off and they are still so so beautiful people ask about my jewelry all the time they think I have money because of these bracelets. 😍
Reply from Mint & Lily2026-07-08
This made my day — wearing them nonstop and still getting compliments? That's the best review we could ask for 😍
Ada
