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Home & Garden

MirrorMate Frames

ClaimedCollecting reviews

201 reviews

4.8201 reviews
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About MirrorMate Frames

Data updated
Website
mirrormate.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
17% (1/6)
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(866) 304-6283[email protected]mirrormate.com

About this business

Transform your mirror in under 30 minutes with a MirrorMate frame. Our custom-cut frames install easily over your existing mirror—no need to remove the glass. With 65+ designer styles to choose from, there’s a look to match every space, from modern and sleek to warm and classic. Each frame is crafted to fit right over clips and cover raw or aging edges, giving your mirror a fresh, finished look that feels brand new.

Written by the business, not verified by us.

Is MirrorMate Frames legit?

MirrorMate Frames (mirrormate.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the website is user friendly and makes it simple to measure and order custom mirror frames. Many people appreciate the helpful instructions and note that putting the pieces together takes very little time. Consumers consistently praise the final look, explaining that these frames bring a wonderful and luxurious upgrade to plain mirrors. Some reviewers were not happy with certain assembly steps, mentioning that peeling off the backing on the adhesive strips can be quite annoying. Others also pointed out that the corner connectors or parts can occasionally be difficult to fit properly during setup.

Auto-generated from all reviews of this business. For reference only.

What people say

T
Todd BoringUnited States · 2 reviews · Experienced 2026-03-18 ·

Give this place a pass

MirrorMate Frame – Buyer Beware. Not What You Order Is Not What You Get Here’s what you can expect: • They may change the frame dimensions you ordered—without explanation or notification. • Poor customer service when something goes wrong. • Frames made of MDF material, which does not tolerate moisture (even light dampness can cause swelling). I had previously ordered a frame from this company a couple of years ago with no issues. Knowing the product is made from MDF, I installed that one in a dry area. This time, I wanted a matching frame for a hall bath that sees minimal moisture and had just been redecorated. The measuring process is straightforward (or so it seems): A. Measure the mirror width (same applies to height). B. Add extra width so the mirror edge is covered. They recommend 5/8” per side (1 ¼” total). I chose 1/2” per side for a slightly tighter look. C. Enter the dimensions into their order form. Simple enough. However, there’s a new and poorly explained graphic at the bottom of the order form asking whether the mirror runs across the back of the vanity. Since mine does, I checked it. Here’s where things go off the rails: If you check that box, they may override your measurements and change the frame size—without telling you. I reviewed my order confirmation carefully. The dimensions, price, and style were all correct. No indication whatsoever that anything would be altered. When the shipment arrived, I followed their instructions: inspected the box, checked the frame components, and reviewed the invoice. Everything still showed the dimensions I had ordered. At no point—before or after delivery—did they disclose that the frame had been resized. After assembling the frame and bringing it to the mirror, it was immediately obvious: the width was short. Not even close to what I ordered. I contacted customer service within their required 3-day window. Their response? Since I checked that graphic, they assumed my mirror ran edge-to-edge and decided to cut the frame to mirror width—completely ignoring the dimensions I provided. That assumption is flat-out wrong. Not all mirrors are installed edge-to-edge, and more importantly, you don’t get to change a customer’s order based on a guess—especially without explaining it or notifying them. Even more frustrating, they continued to show my original dimensions on both the order confirmation and the invoice. Nowhere did they document the change they made. My position is simple: they made an error and should replace the frame with the correct dimensions. Instead, they’ve taken the stance that it’s my fault for checking an unclear graphic and have refused to make it right. End result: I’m stuck with a frame that’s useless for my application. Final takeaway: If you order from this company, don’t assume you’ll receive what you actually ordered. And remember—this is MDF, so moisture (even minimal) is not your friend. You’ve been warned. Proceed accordingly… or better yet, look elsewhere.

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