For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Shopping & Fashion

Moon Magic

ClaimedCollecting reviews

958 reviews

3.0958 reviews
Write a review

About Moon Magic

Data updated
Website
moonmagic.com
Category
Shopping & Fashion
Location
Singapore
Status
Unclaimed
Last 12 months
383 reviews
Replies to negative
100% (383/383)
Do you own Moon Magic ? Claim this profile for free and start replying to reviews.

About this business

Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.

Written by the business, not verified by us.

Is Moon Magic legit?

Moon Magic (moonmagic.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.

Auto-generated from all reviews of this business. For reference only.

What people say

Bittersweet

I love love love the jewelry here & would’ve given 5 stars except I’d been saving my money for 2 years to get a specific ring with a jacket but out of my size. So of course I love a lot of their styles so I settled on the one I purchased.

Reply from Moon Magic 2024-11-27

Hello Allison, Thank you so much for your kind words and feedback! We're thrilled to hear you love our jewelry. We're sorry to hear the ring you had your eye on wasn’t in your size, but we hope the one you chose is just as special! If there's anything we can do to help you find the perfect piece in the future, please don't hesitate to reach out. 😊 Kind regards, Moon Magic

Relativly straightforward shopping…

Relativly straightforward shopping experiance. Shop is a bit clunky and i got contradicting offers for bundles. Shipping is mandatory +10$.

Reply from Moon Magic 2024-11-27

Hello Michael, Thank you for your feedback! We appreciate you sharing your experience. We're glad the shopping was straightforward, and we’ll certainly take your comments about the website. Shipping is free from certain order values (depending on country). We hope to serve you again soon! Kind regards, Moon Magic

Nice product

Nice product But I just bought a necklace from them and with in a week or so went on sale I bought at $215 Sale price was $165 It was a big drop. I ask could the moon magic refund me the difference I only just bought it. The said no I said I wouldn’t buy from them again Then they want my order number I said too late as they said no

Reply from Moon Magic 2024-11-25

Hello Craig, We’re really sorry to hear about your experience, and we understand your frustration with the price drop. While we try to keep our prices competitive, we don't offer price adjustments after a purchase is made. However, we truly value your feedback and are sorry we couldn’t meet your expectations this time. If you ever decide to shop with us again, we’re here to assist in any way we can. Thank you for sharing your thoughts. Kind regards, Moon Magic

Didn’t take first card and it took a…

Didn’t take first card and it took a while to figure out

Reply from Moon Magic 2024-11-25

Hello Rhonda, We’re sorry for the trouble with your card. We understand how frustrating it can be, and we appreciate your patience in resolving the issue. If you need further assistance, please feel free to reach out to our customer service team—we're here to help! Kind regards, Moon Magic

Shipping is ridiculous paying for $120…

Shipping is ridiculous paying for $120 ring

Reply from Moon Magic 2024-11-25

Hello Cody, We’re sorry to hear you’re disappointed with the shipping cost. We are happy to offer the most competitive rates (Shipping is free from certain order values) while still ensuring fast and trouble-free deliveries. Please note that If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. Kind regards, Moon Magic

I want to start off by saying I love…

I want to start off by saying I love all the jewelry. ! I bought my wedding ring here and recently it broke so I'm really sad about that I loved that ring sooo soo much.

Reply from Moon Magic 2024-11-25

Hello Carlie, We're so sorry to hear about your wedding ring! We completely understand how heartbreaking that must be, especially since you loved it so much. Please reach out to our customer service team, and we’ll do our best to assist you in the best possible way. Thank you for your kind words about our jewelry, and we’re here to help in any way we can. Kind regards, Moon Magic

Pretty Rings

I found navigating the website a little difficult at times. Lovely pieces that were requested by my niece as a birthday gift. Well priced during Black Friday sale.

Reply from Moon Magic 2024-11-25

Hello Shellsays, Thank you for your feedback! We're glad your niece loved the pieces and that you found them well-priced during the Black Friday sale. We appreciate your comments on navigation and will work on improving the website experience. We hope to serve you again soon! Kind regards, Moon Magic

Banks do not like this site

Banks do not like this site. It is TERRIBLE to try to get your bank to confrim things.

Reply from Moon Magic 2024-11-22

Hello Anthony, Thank you for taking the time to leave us a review. We are sincerely sorry you are not completely satisfied with your experience. Please note that we gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or PayPal. We are unsure of the issue you encountered, however, in case you have any questions or doubts, please feel free to reach out to our Customer Support and they will gladly look into this. Kind regards, Moon Magic

Aquamarine out of stock on Black…

Aquamarine out of stock on Black Friday?!

Reply from Moon Magic 2024-11-25

Hello Andy, Thank you for taking the time to leave us a review. We have a large selection of Aquamarine jewelry, please feel free to contact our Customer Support Team and they will be happy to look into this and assist you in the best possible way. Kind regards, Moon Magic

Shipping $20

Shipping $20? And 9-22 days for delivery is not too crash hot.

Reply from Moon Magic 2024-11-22

Hello Spencer, Thank you for taking the time to leave us a review. Shipping fees depend exclusively on carrier rates, and our delivery timeframe is due to the fact that our pieces are handmade to order, which takes a bit longer than shipping ready-made items. We appreciate your patience and hope you'll love your order. Kind regards, Moon Magic

People also looked at