Mooyius (mooyius.com) has a 3.1 out of 5 rating on OK.one, based on 484 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 41% give 1 star; The business has replied to 95% of negative reviews; 370 of them were added in the last 12 months. Last updated 2026-10-24.
What made my experience great was that I received a quick and clear response from customer service. The agent was very helpful and even asked for measurements to ensure I received the appropriate and correct size.
Reply from Mooyius2026-02-26
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
My initial purchase didn’t work for me but when I reached out to customer support and made my way to interacting with a real person, my issue was immediately resolved with an acceptable solution. They seem quite committed to ensuring their customers’ expectations are met and I wouldn’t hesitate to order from Mooyius in the future.
Reply from Mooyius2026-02-27
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
BUYER BEWARE! Their simple return policy is a farce. I bought 2 dresses. I received one that didn’t fit. Beautiful, but not meant for broad shoulders and curves. The other never even shipped. When I reached out to Rey the dress and inquire about other dress, I was informed it was out of stock. At that point they started trying to bargain with me. I am still trying to confirm my refund. You will lose money if you purchase from Mooyius.
Reply from Mooyius2026-02-27
We are deeply sorry for the frustration and disappointment you’ve experienced with your order of dresses from Mooyius. We take your feedback very seriously and want to resolve this for you right away.
To help us locate your order, verify the refund status, and assist with any return requests, we kindly ask you to reach out to our dedicated support team at [[email protected]] with the following details:
Your order number (if available)
The email address associated with your account
The date of your purchase
Our team will prioritize your case and respond within 24 hours to ensure we make this right for you.
Thank you for your patience and understanding. We hope to restore your confidence in our service.
Mooyius Team
I ordered an elegant jumpsuit from them. My intent was to wear it to a formal affair. The item arrived and was quite pretty, much as pictured. I typically wear a size 4 so ordered this in small, which is their size 4-6. However, the jumpsuit was EXTREMELY large on me. The alterations alone would have cost at least $150. When I ordered this jumpsuit, I was not aware the company was in China...my mistake for not having checked customer reviews! They did give me instructions on how to return and said I would be responsible for all shipping costs, taxes, etc. I took the jumpsuit to FedEx today and learned it would cost me over $200!!! The item cost approximately $149 so it makes no sense to return for a refund. My hunch is most customers that are seeking a return end up instead stuck with an item they cannot wear because return shipping is cost prohibited. This company should provide clarity on their location BEFORE an order is placed. Potential customers need to do their due diligence before ordering. I ordered the jumpsuit on 2/6/26, received on 2/14, and notified the company on 2/15. I received approval to return on 2/25/26. I attempted to return it on 2/26/26 which is when I learned of these return prices.
2 26/26 Update to my Mooyius review: The company has responded to my review and has now offered to refund the money for my purchase and does not require me to return the item due to the excessive shipping charges. This was totally unexpected. I greatly appreciate their prompt response and the integrity they have demonstrated.
Reply from Mooyius2026-02-27
We are deeply sorry for the frustration and unexpected costs you’ve encountered with your jumpsuit return. We understand how disappointing it is when a product doesn’t fit as expected and the return process becomes so costly.
To resolve this fully, we have processed a full refund for your purchase, and you are not required to return the item. This eliminates the need for you to cover any expensive shipping fees, and we hope this helps to restore your confidence in our brand.
If you are satisfied with this resolution, we would be grateful if you could consider updating your review to reflect the outcome. This helps other customers make informed decisions and allows us to continue improving our service.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Mooyius Team
Dreadful. I received 1 out of 3 items, did not like the fabric on the one i did receive. one month and i still have not received a refund. Customer replies are so bad, some don't even make sense.
Reply from Mooyius2026-02-26
We are deeply sorry for the frustration and disappointment caused by your order experience—from only receiving one out of three items, to the unsatisfactory fabric, and the long delay in processing your refund. This is completely unacceptable and falls far short of the standards we set for ourselves, and we sincerely apologize for the stress this has caused you.
We understand you are reaching out via a public review, and we are unable to locate your specific order using the review ID alone. To assist you with your refund request and address any remaining concerns, please contact our dedicated support team directly at [[email protected]].
When you email us, kindly include the following details to help us locate your order quickly:
The email address used at the time of purchase
The approximate date of your order
A description of the items you ordered (including the one you received and the two missing items)
Our team will prioritize your inquiry and work diligently to resolve the issue to your satisfaction. We value your trust and are committed to making this right for you.
Mooyius Team
I never received my package My email showed on this Monday that it had been shipped out I tracked up until Wednesday it said ups had it and they had arrived in Phila I have not heard anything since The website said your company is a scam and don’t buy from y’all So I guess I am out of my money and package I will be reporting your company to the better business bureau asap
Reply from Mooyius2026-02-25
We are truly sorry to hear about the confusion and frustration regarding your package delivery. We take full responsibility for the lack of communication, and we sincerely apologize for the stress this has caused you.
We want to confirm that your package has reached the US processing center in Philadelphia. We are actively monitoring its progress and will provide you with a detailed update as soon as it moves to the next stage of delivery.
If you have any further questions or concerns, please don't hesitate to contact our customer support team directly at [[email protected]]. We will prioritize your inquiry and keep you updated every step of the way.
Mooyius Team
First, I'd like to say that this company has beautiful clothing. The customer's service is outstanding.!! Look forward to the new arrivals.
Reply from Mooyius2026-02-25
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I was very upset with the company…I am still waiting for pending orders from months ago. That’s my only complaint wait, wait and wait for deliveries I finally gave up and forgot what I ordered
I was very upset with the company because they gave me such a hard time returning a suit.They eventually made everything great. I still continue to buy there cloths, and will do so because I love there outfits everything is made very well everything and packed for delivery is perfection. Thank you, Mooyius for the wonderful outfits, I always receive many, many complaints. Lillian From San Marcos, Calif.
As I said before.Still waiting for pending orders it was and is my mistake because I ordered to many things at one time. Am still buying your cloths and will do so. When I first saw your Email showing your outfits. I said finally found the store I can purchase my cloths.from. Thank you, Lillian Petrell
Reply from Mooyius2026-02-24
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Itchy very bad quality clothes, they advertise their clothes as perfect online but when you get them you realised you have been scammed. You write to customer care, send the parcel as instructed then they never send you the refund ! Total SCAM AVOID!
Reply from Mooyius2026-02-24
We're sorry to hear you're unhappy with the quality of our clothes and the return process. We completely understand your frustration.
We've checked your order and see the funds are frozen because of the open case, which is why we can't issue a refund right now. Please cancel the case first, then email us at [[email protected]] with your order number, and we'll process your refund right away.
Thanks for your understanding.
Mooyius Team
Scam scam scam I have been waiting over 7 months for a leopard sweater I never received and was told after numerous attempts it was out of order but have not received a refund for something that was not my fault In addition I received a bathrobe item that was suppose to be a dress and wanted to return it and was promised 50% of an item which I never received
Be careful of a scamming business who doesn’t deliver nor keep their promise on didcountd
Reply from Mooyius2026-02-24
We're very sorry for the terrible experience you've had with your orders. We understand how frustrating it is to wait for items that never arrive and to not receive the refunds you're owed.
We've tried to find your order using the details we have, but we couldn't locate it. To get your refund processed right away, please email our support team at [[email protected]] with your order number and any other purchase details.
We'll handle this as a priority.
Mooyius Team
They helped me with my concern, and was very pleasant. I love the clothing and will buy again! Beautiful clothing, highly recommend.
Reply from Mooyius2026-02-21
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I placed an order for the cutest jumpsuit and it was a bit too small. Customer service was amazing and they are shipping out a medium and told me to keep the small! Thank you.
Reply from Mooyius2026-02-21
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Do not do not ever buy from them! They will loot you! Did not send me the item and no refund!!! Horrible horrendous service!!!
Reply from Mooyius2026-02-21
We're sorry to hear about your frustration and disappointment. We've tried to locate your order using your customer ID, but we couldn't find a matching record in our system.
Please contact our support team at [[email protected]] with your order details (like the email used for purchase or order number) so we can assist you with your refund request.
Mooyius Team
ZERO REVIEW IS THE MOST APPROPRIATE HERE.
They advertise 72 hour worldwide delivery but I am going to one month without hearing anything about my order. RUN RUN RUN FROM THIS SITE . IT IS A SCAM
Reply from Mooyius2026-02-20
We are truly sorry to hear about your frustration and the delay with your order. We take your feedback very seriously.
After checking our records, we were unable to locate your order using the information from this review. To assist you properly and resolve your concerns, please contact us directly via email [[email protected]] with your order details. We will respond promptly and do our utmost to help.
Thank you for your understanding.
Mooyius Team
Dreadful experience. I have contacted the company to send back a dress that does not fit. No response. I would not buy or trust this company.
No customer service response.
Please be careful buying from this company not worth the hassle.
Reply from Mooyius2026-02-20
We are truly sorry to hear about your disappointing experience and the lack of response regarding your return request. We take your feedback very seriously.
After checking our records, we were unable to locate your order using the information from this review. To assist you properly and resolve your concerns, please contact us directly via email [[email protected]] with your order details. We will respond promptly and do our utmost to help.
Thank you for your understanding.
Mooyius Team
I ordered 5 item on the 9/1/26 and i received 3 items so far. Im still waiting for another 2 more items which i ordered. Hope I can get the remaining items soon. So far all 3 items which i got was good quality.
Thank you
Reply from Mooyius2026-02-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I RECEIVED MY PURCHASE AND THE SIZING WAS OFF, SO I INITIATED A RETURN (ALL OVER THEIR WEBSITE IT SAYS FREE RETURN/EXCHANGES). I WAS TOLD THEY WOULD TAKE 20% OFF AND TO KEEP THE ITEM, OR RETURN IT AT MY OWN EXPENSE, WHICH REQUIRES CUSTOM FORMS TO SHIP BACK TO CHINA.
WHILE THE QUALITY OF THE ITEM WAS FINE, THE POOR CUSTOMER SERVICE FORCES ME TO WRITE THIS REVIEW. TO ANYONE THINKING OF USING THIS WEB SITE DO NOT!!! IF I COULD GIVE IT 0 STARS I WOULD.
Reply from Mooyius2026-02-20
We are truly sorry to hear about your disappointment with the sizing, product quality, and return process. We take your feedback very seriously.
After checking our records, we were unable to locate your order using the information from this review. To assist you properly and resolve your concerns, please contact us directly via email [[email protected]] with your order details. We will respond promptly and do our utmost to help.
Thank you for your understanding.
Mooyius Team
Customer support was speedy and efficient. I will definitely purchase from these guys again. It was a wonderful experience and they handled an exchange quickly and very fairly.
Reply from Mooyius2026-02-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Ive been waiting for my purchase of $249 , I made this purchase January 5 and its February 13 , they have tried to contact me, all they doing is trying to get me to purchase. So I contacted them today and they tell that one of my dresses are out of stock 🤔 and they'll have it in 20 days . So I'm like if I wouldn't have contacted them they certainly wasn't going to email or contacted me . I think they were going to try and bamboozle me . That's not good customer service, nor good business. I will never again try and purchase anything from this company again. And I file a dispute, and I'll file an escalation if need be . I'd like my money refunded asap
Reply from Mooyius2026-02-20
We are truly sorry to hear about your disappointment regarding the out-of-stock item. We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience caused.
After checking your order, we can confirm that the out-of-stock product has been fully refunded to you, and the funds should now be returned to your original payment account. We always put our customers’ satisfaction as our top priority and have done our best to resolve this issue for you.
If you are now satisfied with how we handled your problem, we would greatly appreciate it if you could kindly consider updating your review. Your support means a lot to us, and we hope to have the opportunity to serve you better in the future.
Thank you so much for your understanding and patience!
Mooyius Team
I placed an order with Mootius and the dress was too big. Their customer service was kind and professional—they told me I could keep the XL and they would send the correct size. They were responsive, polite, and made everything easy with a quick resolution. Thank you, Mooyius, for making it right so fast—I’ll feel confident ordering again.
Reply from Mooyius2026-02-13
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
