motatos.co.uk (motatos.co.uk) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 31% give 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
Off out of date iced coffees gone in bin
Stale crisps gone in bin
7up just had no taste gone in bin
Won’t buy again don’t waste your £££
Back to home bargains & B&M for me
Reply from motatos.co.uk2023-08-22
We are so sorry to hear are not happy with the products you received. 😢 This is really uncommon for product marked with ‘best before date’ and goes more for products marked with the last day of consumption. We really take this seriously and of course, want to check the product with the producer and the warehouse, please reach out to customer service and they will help you. You can reach them through email or phone. ✍🏻 The email is [email protected] and phone +44 330 818 9903. We look forward to hearing from you so we can help you with your case 💚
We're so glad to hear! Thank you for being a climate hero and joining us in the fight against food waste 🤩
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Linda · 6 reviews · Verified · Experienced 2023-08-14 ·
★★★★★
Brilliant
Brilliant! Products arrived just as advertised and your buying what you see.
Reply from motatos.co.uk2023-08-21
We're so glad to hear how happy you have been with your order from us! We hope you continue to join us on the fight against food waste, and look forward to preparing your next order 🤩📦
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Sarah · 6 reviews · Verified · Experienced 2023-08-13 ·
★★★★★
All good
All good, thank you 😊 Arrived and happy with everything
Reply from motatos.co.uk2023-08-23
This is great to read!! Thank you for your review! 💚 You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏
Ignored my question 3 times regarding delivery date. They then thanked me for may review and said I had received help from the customer team - this is UTTER RUBBISH! I have NOT!
Reply from motatos.co.uk2023-08-23
Thank you for taking the time to leave us a review and some feedback, we really appreciate it.
We can see you have received some help from our customer service team now, we hope they were able to resolve things for you.
If there is anything else we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist! 💚
Thank you so much for taking the time to let us know what you think 🤩
We are pleased to read you are happy with our prices, products and delivery service!
The review is really appreciated. We hope to see you shop with us again soon!
List the first order. Now having to wait longer to receive the order placed again
Reply from motatos.co.uk2023-08-23
Thank you for taking the time to leave us a review and some feedback, we really appreciate it.
We can see you have received some help from our customer service team now, we hope they were able to resolve things for you and you have a better experience when ordering with us in the future.💚
I ordered some paper towels and some diet coke at the same time the kitchen towels came but no coke so I called them and all they said was we will do a refund
Not good
Reply from motatos.co.uk2023-08-22
We are so sorry to hear that there was a problem with your order! Unfortunately when products are missing, we are not able to send them out due to our stock levels 😢 We understand how frustrating this is, but we hope you were able to find some of the product elsewhere 💚
Don't order from Motatoes if you're in a massive hurry, but it's great for getting in cupboard staples - cereals, cooking sauces, etc. Excellent value and a good idea, we do a big order every few months.
Reply from motatos.co.uk2023-08-22
Thank you for your feedback, it is great to hear where things are working, and what we can work to improve! We are glad to have you as a regular customer, and look forward to sending out your next order ✨
An expired best before date does not mean that the product is old in any way. 🙌 A best before date is simply a label that acts as a guarantee from the producer that the product is of exactly the same quality as when it was manufactured. 🗓
It does not mean that the food will be unfit for consumption afterwards. In fact, food can keep for weeks, months and even years after the best before date has passed. How awesome is that? 🤩
In your case we are so sorry to hear you have received products that really don't taste or look good, please send us a message to [email protected] with a description of the issue and we will help you as soon as we can. 💚
Great product but delivery service was not great. Damaged box missing items.
Sorry to say won’t be ordering again
Reply from motatos.co.uk2023-08-21
Thank you for taking the time to leave us a review and for all of this feedback, it is really helpful in letting us know how we can improve in the future. We are really sorry for how the delivery service affected your order, we
hope you have a better experience with us in the future. 💚
Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with Motatos.
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Sarah · 8 reviews · Verified · Experienced 2023-08-05 ·
★★★★★
Motatos
Motatos website is easy to use and navigate. They confirm your order on the website as well as by email, keep you updated with what’s happening and tell you when your order is with the courier. The other advantages Motatos have are the discounts, the daily deals, and that they stop food going to waste
Reply from motatos.co.uk2023-08-21
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience 😍 We really can't wait to welcome you back for another order soon 🙏🏻
I am not happy at all.
A few of my items did not arrive!!!... And some of the products are about 3 or 4 months out of date already
The products were tiny and not the size made out to be when browsing.
The delivery was also late
Will not order again!
Reply from motatos.co.uk2023-08-21
Thank you for taking the time to leave us a review and some feedback, we really appreciate it. We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. If you are not happy with the solution, please feel free to send us an email at [email protected] and we will be happy to assist! 💚
Parcel force claimed they tried to delver twice, which was incorrect.l, so had to end up picking items up. Box was damaged and fell apart as soo as I tried to pick it up. A shower gel was opened and spilled over everything else so had to get rid of my tissues.
I.libe the idea of the company and this isn't my first time ordering but I was less tha impress this time round
Reply from motatos.co.uk2023-08-21
Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We are so sad to hear your order arrived in this way. Please feel free to contact our customer service at [email protected] and we will be more than happy to help you with a complaint. I hope your next order will give you a better experience 🍀
Thank you very much for your review 🙏 🤩 Its great to hear you are happy with our products and we would love to welcome you back soon for another order. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a great day! 🌏
Very quick service and everything well packaged in recyclable material. Would definitely recommend this company.
Reply from motatos.co.uk2023-08-18
Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with Motatos and you appreciate the recyclable packaging. 💚 Have a great day! 🌏
Abbysmal delivery service, did not receive my order. After several days of to-ing and fro-ing was told my parcel was too damaged to be delivered. Will definitely not be placing any further orders, complete waste of time, hoping to get my refund back soon
Reply from motatos.co.uk2023-08-18
Hi! Thank you for taking the time to leave us a review and some feedback!
It makes us so very sad to read that you had this experience with us, We always strive for our products to arrive in the best condition but with your order we have really failed to do so 😕 We apologise for this!
We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. If you feel we could of done more please contact our customer service team, you can reach us at [email protected]. With best regards, Motatos 💚!
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susan williams · 20 reviews · Verified · Experienced 2023-08-14 ·
★★★★★
Goods arrive promptly and we're all in…
Goods arrive promptly and we're all in great condition. Have used a few times now and always good
Reply from motatos.co.uk2023-08-18
Thank you for your review! 💚 You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏 We hope to keep welcoming you back!
I’d used Motatos a couple of times before and was perfectly happy but bizarrely what impressed me most was when things didn’t go as planned this time. My order got confused with somebody else’s but Motatos sorted everything so efficiently and without fuss. 100% satisfied!
Reply from motatos.co.uk2023-08-18
Thank you very much for the 5* review ✨ We are so happy to read that we exceeded your expectations and you were happy with the help you received from our customer service 😍 We really can't wait to welcome you back for another order soon 🙏🏻
