A⭐️⭐️⭐️⭐️⭐️
Excellent 5⭐️⭐️⭐️⭐️⭐️
About motatos.co.uk
Data updated- Website
- motatos.co.uk
- Category
- Food, Beverages & Tobacco
- Location
- United States · London
- Status
- Unclaimed
- Replies to negative
- 85% (35/41)
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Is motatos.co.uk legit?
motatos.co.uk (motatos.co.uk) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 31% give 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
Mouse ate through package
I received my order & one of the bags of muesli I ordered had been chewed through by mice , the contents were all over the box, including the chewed bits of packaging! I was t sure if the mouse was still in there,! Luckily it wasn’t! Don’t they check these things! So unhygienic!
Do NOT use this company
Do NOT use this company, order placed 3rd Sept, after 3 weeks with no communication I asked for a refund, they refused, said it was packed, another 2 weeks and an email saying it was packed! Then nothing after 6 weeks I emailed again and finally on the 19th Oct I got a refund, they claimed it had been dispatched.
Dreadful experience
Terrible company. No delivery. Order made 6th Sept, now it's 19th Oct and no delivery. Tracking number for ParcelForce shows ‘advised not received’ which means Motatos never sent it out. Each time I've emailed and phoned Motatos to enquire where my order is, they have played me that it is still coming. They now claim their warehouse is shut down and they have no record except the tracking number themselves and claim they can't contact ParcelForce themselves. Ever get the feeling you've been had? There is a reason they've now left the UK. I'm glad they've gone.
I made an order on31st August
I made an order on31st August. Was packed on2nd October and have still not received it. Have asked for my money back but doubt I’ll get it from them. To try and claim my £40 back through PayPal is difficult as every item in the order is listed separately. I can ill afford to lose this money.
Order placed at the beginning of…
Order placed at the beginning of September. Received several notifications that my parcel was on the way. Parcelforce tracking shows ‘advised not received’ each and every time. As in Parcelforce have never received the parcel. No response to refund request. Absolute joke of a company, frankly I’m glad they’re leaving the UK.
Order has never arrived
Ordered at end of August. Order has never arrived, customer service reply with generic emails with no actual answer. After chasing again I was given a tracking number on 29th September for Parcelforce which has never worked. It is now 9th October and I have received nothing and no response from customer service today. I tried to open a PayPal case which was mysteriously closed down.
Ordered September 1st, not received
Ordered September 1st, still not received. Customer services are giving nonsensical excuses and my PayPal claim is being delayed. It looks like they're stalling until they're completely closed down in the UK.
Reply from motatos.co.uk2023-09-28
Hello there! We are so sorry to hear you feel this way! I can see your order has been cancelled and your refund should be back in your account very soon. Please reach out to our customer service team if we can be of further assistance.
PIRATES! Twice they have tried to steal
Not once but twice these people have tried to steal my money. After the first time of calling DPD for about 3 weeks (they blamed them via email) I called to ask where my £80 worth of stuff was they replied it gotg sent back to them due to damage? When I asked why they didnt think to refund me once had the package back the agent didn't seem to care and said that they "don't get notified" upstairs of returns so can't refund? Second order, over a month, nothing again.
Reply from motatos.co.uk2023-09-26
Hello there! We are so sorry to hear you have had this experience with us. 😢 Please reach out to customer service and they will help you. You can reach them through email or phone. ✍🏻 The email is [email protected] and phone +44 330 818 9903. We look forward to hearing from you so we can help you with your case 💚
Placed order on the 29th of August and…
Placed order on the 29th of August and still hasn't been processed on the 20th September. Customer service are ignorant. Had to charge back through PayPal and open a case as when refund was requested they replied with ‘we will pack it soon’ 🤣😅 It no wonder they didn't survive as a business.
Reply from motatos.co.uk2023-09-21
Thank you for you for sharing your thoughts. We are sorry that orders are taking a little longer than normal. All existing orders are being packed and sent, just with a delay. Of course, we try our best to put this in a message to you to explain and update you the best we can. We have responded to your claim and we do hope you are happy with the solution. Of course, if you need any further support please feel free to reach out directly to our customer service team who will be more than happy to help you further. Best wishes, Motatos Team
Third time ordering.. never again.
Third time ordering... third time waited over 3 weeks for delivery! Nobody ever gets back to you from customer service, just tells you "your order is being packed" over 3 weeks wait and going on holiday in 3 days so Nobody will be home to take delivery. Told them this twice and STILL no reply. Will definitely NOT be ordering from them again now.
Reply from motatos.co.uk2023-09-19
Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We are working hard to fulfil our orders, please accept our apologises for the delay! Please feel free to contact our customer service at [email protected] and we will help you with a complaint.
Motatos
Placed an order and was told expected delivery would be 3-5 working days which has now exceeded and still no sign of my order. I received a text messages from pParcelforce advising my order would be delivered on 14th September which didn’t happen and when I tracked both numbers issued by courier they stated “advised not received”.
Reply from motatos.co.uk2023-09-19
Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 Please forgive us for the delivery delay, we are working hard to make sure your order reaches you. 🍀 If there is anything else we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist! 💚
Same here suppose to arrive 14th…
Same here suppose to arrive 14th September 2023 never arrived still waiting. Spoked to parcel force and they still have not had the parcel but trying to get my money back.
Reply from motatos.co.uk2023-09-18
Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 Please forgive us for the delivery delay, we are working on getting our orders to our customers as soon as possible. 🍀 If there is anything else we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist! 💚
Placed an order and was told expected…
Placed an order and was told expected delivery would be 3-5 working days which has now exceeded and still no sign of my order. I received two text messages from parcelforce advising my order would be delivered on 14th September which didn’t happen and when I tracked both numbers issued by courier they stated “advised not received”. I have emailed Motatos customer services twice and had no response.
Reply from motatos.co.uk2023-09-18
Thank you for taking the time to leave us a review and some feedback, we really appreciate it. We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. If you feel that there is anything else we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist! 💚
Don't bother. Long wait, poor Comms
Don't bother. I've used motatos a few times..orders always take longer than expected. Products are ok and arrive as described, but the long waits are becoming ridiculous. Order placed around 10 working days ago and still not dispatched. Last time I'll be using them
Reply from motatos.co.uk2023-09-08
Thank you very much for taking the time to give us feedback. We are so grateful for it and are so sorry to hear this was the experience you had with us..🙏 Please feel free to contact our customer service at [email protected] and we will help you with a complaint. 🍀
This company have just ceased trading…
This company have just ceased trading and after reading the negative reviews, I was concerned if I would receive my latest order! However, it has been delivered by Parcelforce today, with all the items I ordered present. I am sorry that this company has closed because I have had some real bargains from them over the past couple of years & a great many products have been saved from landfill.
Reply from motatos.co.uk2023-09-11
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your last Motatos order! 😍 We are happy you have enjoyed shopping with us over the past few years. 🙏🏻
We have had several deliveries from…
We have had several deliveries from this company and the items have been received in good condition as well. It seems something has come adrift and an order they confirmed was packed was not received here, nor did we receive confirmation that the goods had been despatched. I went online with their chatbot and they gave me a refund which was received in my paypal account this afternoon. It is not a con, but we will not be ordering from them again until we know they are working as usual. Parcelforce have told me that they did not receive the goods when I phoned them up, and it was after a very long search their end. I do wish the company all the best and hope they manage to sort things out.
Reply from motatos.co.uk2023-09-07
Hello!!! Thank you for your feedback, we really appreciate you taking the time to provide us with this.🍝 At the moment, some orders have been affected by high pressure on the warehouse so I both understand and really regret if you experience the delivery as slow. We will also make sure we follow this issue up with our couriers. I really hope that we are back on track with normal delivery times and experiences next time you want to order from us! All the best, Motatos 🌏
Don’t spend your money on this
Don’t spend your money on this. Running around with phone call expense plus very clever web site. Wastes your money. Might pay a refund. Best to go to physical stores.
Reply from motatos.co.uk2023-09-08
Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We are so sorry to hear you had this experience with us. Please feel free to contact our customer service at [email protected] and we will be happy to help you with a complaint. 🍀
Yet another order "lost" by…
Yet another order "lost" by Parcelforce. Sorry Motatos, you really don't do yourselves any favours. I had stopped shopping with you after multiple issues with orders missing items, goods damaged in transit due to poor packaging. I hadn't ordered for some time then a few weeks ago I placed an order which was delivered in good time, intact with no bits missing. Great stuff, I really thought you had finally upped your game, but how wrong could I be? On August 26th I placed another order, waited patiently for my delivery notification but nothing came through. Today I used your online chat and was advised by "Sophie" that Parcelforce had lost my order. I managed to get the tracking number and it would appear Parcelforce have no record of my parcel other than it has been "advised". Sophie promised me a refund and that it had been actioned there and then. Now I know how Paypal refunds work... I have had several from Motatos in the past for missing and damaged goods. They come through in minutes..... not today though. Some 3 hours later and nothing. It's little wonder people think you are a scam Motatos.
Reply from motatos.co.uk2023-09-07
Hello there! Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 Please forgive us for the delivery issues you have encountered! We really hope it will be faster next time. 🍀 If there is anything else you feel we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist you further! 💚
Is this a scam?!! Starting to smell fishy
Website says 3-5 days delivery, I'm now 2 weeks down the line and nothing. contacting customer services over and over during a 4 day period and being told 'systems down' or 'system not responding'. Eventually getting someone who then passes blame to Parcelforce and gives a tracing number that states 'not received'. I complained just to be told that i now need to email customer services (the people that I'm on the chat with) If i want a refund! as time go's this just starts to smell more and more like a scam!!!
Reply from motatos.co.uk2023-09-06
Hi, thank you for your review! We are so sorry you have had a negative experience with us. Due to the bank holiday weekend and some technology issues we have had a huge amount of orders and are therefore a bit delayed. We are really sorry you were affected by that. If you feel you didn't get all the help needed when contacting us please reach out to us again, we really want to help you. Have a great day from us at Motatos 🌏