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Food, Beverages & Tobacco

motatos.co.uk

100 reviews

3.3100 reviews
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About motatos.co.uk

Data updated
Website
motatos.co.uk
Category
Food, Beverages & Tobacco
Location
United States · London
Status
Unclaimed
Replies to negative
85% (35/41)
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Is motatos.co.uk legit?

motatos.co.uk (motatos.co.uk) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 31% give 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.

What people say

D
DANIEL · 14 reviews · Verified · Experienced 2023-08-27 ·

Good service

Reply from motatos.co.uk2023-08-29

Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience and service 😍 We can't wait to welcome you back soon 🙏🏻

A
Ali M · 19 reviews · Verified · Experienced 2023-08-21 ·

I couldn't believe have cheap it was

I couldn't believe have cheap it was! But we received everything we ordered and I've already placed an order for my mother as there's alot of things that she uses regularly. And I'll be using them in the future for alot of things too.

Reply from motatos.co.uk2023-08-29

Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with Motatos. We look forward to welcoming you back in the future.

B
Barker · 100 reviews · Verified · Experienced 2023-08-10 ·

Great choice

Great choice . Good.brands Excellent prices ..delivery takes.time but.worth it.. well.wrapped

Reply from motatos.co.uk2023-08-29

Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We love to hear that you are pleased with the choice and the brands we sell! Please accept our apologies for the delivery delay. I hope your next order will give you a better delivery time 🍀

M
MRS K DUNNINGHAM · 30 reviews · Verified · Experienced 2023-08-17 ·

Always impressed when I recieve my…

Always impressed when I recieve my order, this time star purchase was definitely chocolate and stem ginger cookies. They are absolutely delicious, I think I saved over £25 with this order, I always buy my dog his treats off motato as I can get more for my money. The only reason I gave 4 stars was there was a leakage from the bottles of bleach.

Reply from motatos.co.uk2023-08-29

Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We have to admit.. we LOVE the chocolate and ginger cookies too! We are sorry to hear there was a leak in your order, please feel free to contact our customer service at [email protected] and we will be happy to help you with a complaint regarding this. I hope your next order will give you a better experience 🍀

T
Tammie Ferris · 24 reviews · Verified · Experienced 2023-08-20 ·

Always great quality

Always great quality, packaged well and brilliant prices. Delivery can vary. My first one took a while but the next two were much quicker.

Reply from motatos.co.uk2023-08-29

Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 Please forgive us for the delivery delay, we hope it will be faster next time. 🍀 If there is anything else we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist! 💚

P
Phil England · 114 reviews · Verified · Experienced 2023-08-11 ·

Normally they do well

Normally they do well but this time they sent me the wrong box, sorry for the low stars. I donated most.of the box to the local food bank.

Reply from motatos.co.uk2023-08-29

Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 Please forgive us for the wrong delivery, we hope it will a better experience next time. 🍀 If there is anything else we can help you with, please feel free to send us an email at [email protected] and we will be happy to assist! 💚

c
customer · 3 reviews · Verified · Experienced 2023-08-14 ·

Easy to deal with from ordering to…

Easy to deal with from ordering to delivery. Tried a few new products and will order again!!!!

Reply from motatos.co.uk2023-08-29

Hello and thank you! 🌟 We can't wait to welcome you back next time! Please continue to help us spread the message of reducing food waste 🍝♻️ All the best, Motatos 🌏

J
Janine · 9 reviews · Verified · Experienced 2023-08-13 ·

Product I ordered wasn’t in stock but…

Product I ordered wasn’t in stock but still allowed to order. Only part of order delivered and I had to call to rectify

Reply from motatos.co.uk2023-08-29

Thank you for taking the time to leave us a review and some feedback, we really appreciate it. We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. We do hope you have a better experience when ordering with us next time. 💚

D
Douglas Macdonald · 12 reviews · Verified · Experienced 2023-08-09 ·

Quick

Quick, easy, efficient great products could not ask for anymore than that. A++++

Reply from motatos.co.uk2023-08-29

Thank you very much for the 5* review ✨ We are so please that you are satisfied with your Motatos experience. 😍 We really can't wait to welcome you back for your next order 🙏🏻

P
Paul · 31 reviews · Verified · Experienced 2023-08-22 ·

Quick and easy to order,everything I've…

Quick and easy to order,everything I've had has been stop on,however some item are a little bit more expensive than my local Pound shop.its all about saving a fee quid these day.Think they could reduce some items,if they did I would buy more to save it from going to land fill.

Reply from motatos.co.uk2023-08-29

We are pleased to hear you found everything quick and easy! We really want to thank you for letting us know what you think! 🙏 It's really appreciated! We always try to be as cheap as possible because we want to save as much food as possible but having said that, we also have to make sure we find a sustainable deal to make sure we can continue saving food even in the long run 💪 We won't always have the lowest price but I promise we try to be as cheap as we can.

E
Elizabeth · 15 reviews · Verified · Experienced 2023-08-15 ·

Quick delivery

Quick delivery All products as advertised

Reply from motatos.co.uk2023-08-29

Thank you very much for your review 🙏 Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a great day! 🌏

M
Matthew · 3 reviews · Verified · Experienced 2023-08-17 ·

Half the stuff didn’t turn up

Reply from motatos.co.uk2023-08-29

Hi! It makes us so sad to read that you had this experience with us. We always strive to deliver the best possible service and in your case we have really failed to do so 😕 We apologise for this and would like to help you further with a complaint! Our customer service is available 9-17 by phone Mon-Thurs, 9-16 Fri. Otherwise, you can reach us at [email protected], hope to hear from you 💚!

R
Rosalind Wilkins · 20 reviews · Verified · Experienced 2023-08-14 ·

Good value for money.

Reply from motatos.co.uk2023-08-29

Thank you for your review! 💚 You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏

M
Miss N Jones · 3 reviews · Verified · Experienced 2023-08-16 ·

Great products

Great products. Website easy to navigate. The only thing they could improve on is the packaging time especially where food is concerned. It took 3-4 days just to pack my items then when dispatched it arrived the next day. I have marked 5 start because I was made aware of this and wasn’t anything I didn’t expect. It is really great for bargains. I bought for snackage and lunchbox items. Will buy again.

Reply from motatos.co.uk2023-08-29

Thank you very much for your review 🙏 We really value to the time you have taken to write this. Its great to have you shop with us and we would love to welcome you back soon for another order. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a lovely day! 🌏

M
Mike Farrey · 16 reviews · Verified · Experienced 2023-08-10 ·

great prices and will definitely use…

great prices and will definitely use them again

Reply from motatos.co.uk2023-08-25

That's really great to hear! ⭐️ We are so glad that you have been happy with your Motatos experience so far and we can't wait for your next order 🤩 We hope you have a great weekend! 💚

c
customer · 6 reviews · Verified · Experienced 2023-08-24 ·

Really love the savings

Really love the savings Nice to try things that I wouldn’t be able to afford

Reply from motatos.co.uk2023-08-25

This is great to read! 😃 We are so grateful for the positive review and compliments, Thank you! 🙏 We are happy to hear you have been able to try out some things you wouldn't normally purchase! We really hope you enjoy your products and come back to shop with us very soon! 🌟

R
Rosie Barnett · 13 reviews · Experienced 2023-08-25 ·

Great service

Great service. Found the kit kat senses online and just had to get them. I date still and couldn't be happier with delivery time too. Great they use parcel force so felt safer that I'd actually get the delivery. I do recommend but please remember items are close or just past use by date so only order things your happy to use knowing this!

Reply from motatos.co.uk2023-08-29

Thank you very much for leaving us a review 🙏 Gold star to you for helping to reduce food waste and we love that you found some kitkat sense! 🤩 Its great to have you shop with us and we would love to welcome you back soon for another order. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a fantastic day! 🌏

K
Karen Dodd · 4 reviews · Verified · Experienced 2023-08-11 ·

Hugely disappointing

I spent £32 with this firm and every food item was past its sell by date. This affected the taste of the sweets and chocolate. Not impressed at all.

Reply from motatos.co.uk2023-08-29

We are so sorry to hear you the taste of your food was affected. 😢 This is really uncommon for product marked with ‘best before date’ and goes more for products marked with the last day of consumption. We really take this seriously and of course want to check the product with the producer and the warehouse, please reach out to customer service and they will help you. You can reach them through email or phone. ✍🏻 The email is [email protected] and phone +44 330 818 9903. We look forward to hearing from you so we can help you with your case 💚

M
Mrs Richardson · 76 reviews · Verified · Experienced 2023-08-23 ·

Excellent again

Excellent service - 2nd time I've purchased from Motatos and purchases and prices were excellent. Fabulous, fabulous

Reply from motatos.co.uk2023-08-29

Hello and Welcome back! 🌟 Thank you so much for your lovely review! Please continue to help us spread the message of reducing food waste 🍝♻️🌏

V
Valerie Hayes · 5 reviews · Verified · Experienced 2023-08-24 ·

Choice/Price

Packed very well and left in my safe place as requested.

Reply from motatos.co.uk2023-08-29

This is great to read! 😃 We hope you enjoy your products and come back to shop with us very soon! 🌟