motatos.co.uk (motatos.co.uk) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 31% give 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
E
Elena · 4 reviews · Experienced 2023-09-05 ·
★★★★★
What a joke
What a joke! After having placed an order more than 10 days ago, i still hadn't received an email about its dispatch. I contacted customer service and was told the order must have been lost by royal mail. Nonsense! Where's the tracking number? Where's the dispatch notification email? It's an absolute joke!
Reply from motatos.co.uk2023-09-05
Thank you for taking the time to leave us a review, we really appreciate it. It is such a shame that you have had a negative experience while ordering with us, and we sincerely apologise that your order was lost in transit. 📦
We understand that this can be inconvenient, and frustrating to not have a concrete explanation of what happened to cause it. We assure you that if the customer service team has taken a look for you, they will have looked at all of this information before coming to that conclusion. 🔎 We apologise that you did not receive it yourself through communication both from us and the courier and appreciate the feedback alerting us of this issue! 💚
R
Richard Sayers · 15 reviews · Experienced 2023-09-05 ·
★★★★★
Poor service, no delivery and refund hassle
I have made half a dozen orders but two have not arrived. Today is the second time, I have waited 2 weeks, poor correspondence from them and they agreed a refund today as the delivery appears to be lost in transit. Don't think I will be ordering again, not worth the hassle!
Reply from motatos.co.uk2023-09-05
Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏
Please forgive us for the delivery delay and the experiences you have had, we hope it will be faster and smoother for you next time. 🍀
If there is anything else we can help you with or you feel your case was unresolved, please feel free to send us an email at [email protected] and we will be happy to assist! 💚
Great range of Gluten free products, suddenly needed for a newly diagnosed member of the family. All goods arrive well protected and packaged and I like the variety on offer.
Reply from motatos.co.uk2023-09-06
This is great to read! 😃 We are pleased you are able to find products you need and love!
We are so grateful for the positive review and compliments, Thank you! 🙏
We hope you continue to enjoy your products and come back to shop with us very soon! 🌟
I
Ian Fielding · 38 reviews · Experienced 2023-09-04 ·
★★★★★
This is my second review in some 14…
This is my second review in some 14 days. First review's order ended in no goods as Royal Mail apparently smashed it all.
The second order I thought I would pay extra for the DPD service. That failed too. Another order smashed up in transit? You could not write this in a book a?
So again I have nothing to show but stress lines.
I now have my money back today but that is it. I give up, give in, surrender or whatever else. I'm done and never coming back!!
Reply from motatos.co.uk2023-09-05
Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏
Please feel free to contact our customer service at [email protected] if you were not happy with the outcome you received.
We are always happy to help you with a complaint.
I hope your next order will give you a better experience. 🍀
They just seem to be nice friendly people. Website very clear, and some 'Helps' to find Items, e.g. 'By Larder'. They did send all that I asked for. The Items, e.g. Mars Bars; Galaxy; twix; etc., that had short Eat by Dates, I just put in the Freezer - I've done that in the Past with no problems. I can't really do it with the Fizzy Drinks though. Those that I and my daughter cannot Drink by those Dates, I'll just have to take a chance and drink them anyway. 1 small Negative (not with them) I was annoyed with Parcel Force when they came. They took it all (2 Cartons Full) away again, t was a Friday, so they didn't re-deliver it until the following Monday. They could VERY EASILY have left them with my 4 Neighbours, literally all within a maximum of 20 feet, with one right next Door. I've now typed up a Note, Laminated it, and Blu-Tacked it to my Front Door.
Reply from motatos.co.uk2023-09-04
Thank you very much for the 5* review ✨
We are so happy that you are satisfied with your Motatos experience and the help you received from our customer service 😍
We really can't wait to welcome you back for another order soon 🙏🏻
Great choice of items all came very quickly and very good quality
Reply from motatos.co.uk2023-09-04
This is great to read! 😃
We are very grateful for the positive review and compliments, Thank you! 🙏
We hope you enjoy your products! 🌟
M
Michael · 32 reviews · Verified · Experienced 2023-08-27 ·
★★★★★
Great company
Great products at an amazing price. Highly recommend.
Reply from motatos.co.uk2023-09-01
Thank you very much for the 5* review ✨
We are so happy that you are satisfied with your experience with us 😍
We really can't wait to welcome you back for another order soon 🙏🏻
D
Dan · 9 reviews · Verified · Experienced 2023-08-14 ·
★★★★★
Zero Fuss
Easy ordering and quick delivery not sure you can improve on that
Reply from motatos.co.uk2023-09-01
This is super to read! 😃
We are so grateful for the positive review and compliments, Thank you! 🙏
We really hope you enjoy your products and come back to shop with us very soon! 🌟
Seeing as you ‘lost’ my order and the refunded me rather than re processing it I think I safe to say sadly I will never be ordering from you again !!!!!!!!!
Reply from motatos.co.uk2023-08-30
We are so sorry to hear that your order got lost 😢 This is not the experience we wish for our customers to have, but unfortunately it is not something we can prevent completely, no matter how much we wish we could. In cases where this happens, we issue a refund due to our changing stock levels, as we are not able to duplicate a whole order. 📦 We understand that this can be frustrating, but we do so in the hope that you can order what is still available or find suitable alternatives for what is not 💚 We hope that you are able to find the products you wanted, either with us or an alternative retailer, and truly appreciate you taking the time to leave us a review. ✨
Great selection of food delivered on time, will definitely order again
Reply from motatos.co.uk2023-08-31
Thank you for your review! 💚
You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏
We look forward to welcoming you back!
Thank you very much for the 5* review ✨
We are so happy that you are satisfied with the products we sell at Motatos.😍
We really can't wait to welcome you back for another order soon 🙏🏻
A couple of problems with two of my orders but these were resolved by fantastic customer service! Great quality wine and crisps. No problems with the taste.
Reply from motatos.co.uk2023-08-31
Thank you so much for the compliments and positive words ✨
We are so happy to read that you are satisfied with your Motatos experience and the help you received from our customer service 😍
We hope to see you order again with us soon. 🙏🏻
My delivery was wrecked by Parcel Force, leaking everywhere! I had to reorder; Motato's wouldn't replace it. Thus, I lost my introductory discount. However, I emailed and complained and they gave me a £5 credit against my next order ... to get free delivery of that I'll have to order more than £40s worth of goods. So the credit will be barely 10%. Not a good trading model As bad as Approved Food was!
Reply from motatos.co.uk2023-08-29
Hi!
It makes us so very sad to read that you had this experience with us, We always strive for our products to arrive in the best condition but in your deliveries we have really failed to do so 😕 We apologise for this!
If you felt a member of our customer service team could of done more please get back in touch. Our customer service is available 9-17 by phone Mon-Thurs, 9-16 Fri. Otherwise, you can reach us at [email protected], hope to hear from you 💚!
Excellent selection, great prices and fast delivery. Many high-brand products.
The web site is easy to navigate
Reply from motatos.co.uk2023-08-29
Thank you for your review! 💚
We really appreciate your positive feedback!
You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏
Thank you very much for the review ✨
An expired best before date does not mean that the product is old in any way. 🙌
A best before date is simply a label that acts as a guarantee from the producer that the product is of exactly the same quality as when it was manufactured. 🗓
It does not mean that the food will be unfit for consumption afterwards. In fact, food can keep for weeks, months and even years after the best before date has passed. How awesome is that? 🤩
If you have received products that really don't taste or look good, please send us a message to [email protected] with a description of the issue and we will help you as soon as we can. 💚
We really can't wait to welcome you back for another order soon 🙏🏻
I am so glad I found this !
I received my parcel super quick and it was filled with lots of my favourite snacks at amazing prices.
I love snacks and being vegan I usually pay premium prices. These prices are amazing .
Some of the goods were past best before date but still tasted great .
Can’t wait to order more .
Reply from motatos.co.uk2023-08-29
This is great to read you love our prices and products! 😃 We are so grateful for the positive review and compliments, Thank you! 🙏 What a climate hero you are 👏 We can't wait for you to place another order soon! 🌟
Delivery was later than.promised. Also some of the beer arrived with broken bottles. Packaging was not goid enough.
Took a while to refund the breakage.
Reply from motatos.co.uk2023-08-29
Thank you for taking the time to leave us a review and some feedback. We are trying to improve every day, so we appreciate your feedback. 🙏
We apologise for the delay and we promise we are working hard to improve our service so climate heroes like you can continue to join us in the fight against food waste 💪
We can see you have received some help from our customer service team now, we hope they were able to resolve things for you.
C
Charles Long · 7 reviews · Verified · Experienced 2023-08-27 ·
★★★★★
The products were excellent at a…
The products were excellent at a brilliant price.
Reply from motatos.co.uk2023-08-29
We are glad to read that you're happy with your Motatos experience and thank you for your compliments 🤩
Thanks for joining us and making a difference! 👏
Most items were expired and I raised a ticket with pay pal and still no reply from motatos. This site need to be made to close they should not be selling expired products to get peoples money . Please don’t buy before checking expiry dates . To motatos it’s away of making money out of innocent people
Reply from motatos.co.uk2023-08-29
Hi there!
An expired best before date does not mean that the product is old in any way. 🙌
A best before date is simply a label that acts as a guarantee from the producer that the product is of exactly the same quality as when it was manufactured. 🗓
It does not mean that the food will be unfit for consumption afterwards. In fact, food can keep for weeks, months and even years after the best before date has passed.
How awesome is that? 🤩
If you have received products that really don't taste or look good, please send us a message to [email protected] with a description of the issue and we will help you as soon as we can. 💚
