Motowheels.com

Good product

Good product. Good customer service that can answer your specific questions on the product. Timely shipment with tracking number.

Satisfied

Satisfied with purchase

Straight forward business is a rare…

Straight forward business is a rare commodity these days. Fast easy and the parts fit as described.

Poor communication- still haven’t…

Poor communication- still haven’t received my spools. I had to reach out only to find they weren’t in stock. Web site made no mention. 👎

Brembo rear brake M/C works great

Product description was correct and part was shipped & received in a timely manner.

Reasonable prices and quick delivery

Motowheels makes it easy.

I come to Motowheels when I need supplies for our DUCATIs. Quick and easy. They stock the good stuff and they ship really fast. RW

Terrible service

Terrible service. They said the item was in stock at the store, but it wasn't. It’s an exhaust for my Ducati; I paid $4,000, and seven weeks have passed without a single message. I’m afraid it might be a scam. I do not recommend these people—they are very irresponsible—and I won't be buying from this site again.

Best customer service!!!

Great service

Great service , quick delivery.

Ordered product 7 weeks ago and…

Ordered product 7 weeks ago and received an email asking for a rating when I have yet to recieve my product or an email updating me on the lenghty delay

Great product, poor delivery timeline

Great product, horrible shipping time.

My Experience with Motowheels – Strongly Recommend Avoiding

UPDATE: A response to my review with customer service number is 800-555-0123. Hahahaha They literally respond with a fake number to call to resolve the issues. That shows how fake this website and place is. I'm sure all the good reviews are just like their website, FAKE!!! I placed two separate orders with Motowheels and regretted it almost immediately due to terrible customer service and misleading information on their website. Their website shows items in stock and advertises a 1-week lead time, which turned out to be a blatant lie. In reality, they had nothing I ordered actually in stock. The customer service rep I dealt with was extremely annoying and difficult to communicate with. He talked nonstop, interrupted constantly, and never let me speak. He kept repeating the same points over and over without listening or offering any real solutions. Every conversation was negative and focused only on what they could not do. When I asked what they could do, he just looped back to the same negatives. Specific Issues For the first order, he called the day after placement saying it would take 2 weeks to ship. A week later, he called again claiming it would now take 2 months. I initially said I’d wait, but the next day I found the part elsewhere and requested cancellation. He immediately became defensive and started yelling at me, claiming he had “just put the order in” — a full week after I placed it. I only received the cancellation and refund after I told him I would dispute the charge with my credit card. The second order arrived without any tracking information despite repeated requests. The package came opened with all seals broken. Their website claims they stock everything they sell and can ship in 1 week for in-stock items, but my experience showed the opposite: false stock levels, wildly inaccurate lead times, no tracking, and damaged packaging on arrival. Dealing with their rep felt like talking to a negative, naggy person who made the entire process far more stressful than necessary. I already know calling back about the damaged second package will likely result in more yelling and excuses. I hope these items work, if not, I'll have a lawyer call him because at this point I can't even stand to hear his voice. If you're thinking of ordering from Motowheels, especially for parts that appear "in stock," save yourself the headache and look elsewhere (RevZilla, Cycle Gear, or direct from better suppliers have far more reliable communication and fulfillment). Buyer beware — misleading website info + poor (and aggressive) customer service is a bad combination

Caswell tank sealer

The only reason I gave it a 4 star rating is because there was a long delay in the shipping do to the Caswell tank sealer being on back ordered. This is very good company to work with and the tank sealer product is outstanding at a good price. I would definitely use this product and buy from Motowheels again.

Recommend Motowheels 👍🏼

Product as described. Fast shipping and supportive customer service when I followed up with questions around install etc. Thank you, Motowheels

5 STARS

Easy to navigate, had everything I was looking for. Good customer service when I followed up I got an actual person on the phone. Great company will be using Motowheels again.

One month ago I am still waiting for a…

One month ago I am still waiting for a call from the owner to explain me why the license plate does not fit thr ducati 899….. what a scam of a place $220 to the garbage.

Happy customer

Got what I order I in a few days at a reasonable price.

Easy to contact and very understanding when it comes to order changes. Thank you, will order again

Awesome Service!

Well the end worked out fine..

Well the end worked out fine,... Great Job. Thanks and can't wait until I install.... A+A+A+A+A+A+A+A+A+A+A++A+A+A+A+A+A+A+A+