Movcan Bike (movcan-bike.com) has a 4.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 60% of negative reviews. Last updated 2026-08-10.
Initially frustrating as this was the only way to contact the company and there was a time delay. However, once this was sorted out the engineers and customer service was EXCELLENT. I was able to get the problem fixed and replacement parts and the bike is working now. I appreciate the international connections and service and expertise.
Good quality bike, i used it last winter and it did not disappoint me, i love it🫰
Customer service is very kind and always replied quickly providing a solution.
My daughter loves her Movcan V60 ebike! We bought some foot pegs but unfortunately they werent compatible with the V60. Emailed Customer Support and they responded the next day offering a full refund. Five stars for customer service!
I purchased the v60 for my son in the late fall of 2025, he was able to drive it for a few weeks when the battery started failing and leaving him stranded. I reached out to customer service and they were able to send a new battery, unfortunately it was the wrong one, even after several emails to verify which battery he has, the wrong one was sent, That whole process took approximately 4 months. He finally got the bike working again, then after a couple trips, his spokes broke off, all of them, we reached out to the company and they refused to help out since the motor was no longer under warranty. The frustrating part of all this is that this expensive bike sat for months eating into the warranty time, for an error out of my control and now neither pay $600 to replace the motor, as the spokes are all integrated to the wheel with the engine, or throw the bike away! Very disappointed and will never purchase anything from Movcan again. **UPDATE** after reviewing some Reddit posts and other reviews, it appears this is a normal occurrence for this brand. The spokes break frequently on these bikes, even with the 330lb limit. My son is 195 lbs and the spokes have all broken! Not even an offer to replace the spokes. Sad customer service and standing behind your product!
Hi, We're very sorry to hear about your experience and sincerely apologize for the frustration caused by the battery replacement process and the delays involved. We understand your disappointment, especially after spending months resolving the battery issue only to encounter another problem with the wheel assembly. Your feedback is important to us, and we take these concerns seriously. Please contact our support team with your order number so we can review your case again and see how we may be able to assist. Best regards, Movcan Support Team
The bike is amazing was easy to assemble most of the bike comes assembled so thats even better 👌 took it out was a smooth ride powerful and loved it.the customer service is extremely helpful with very fast replies and solutions.A+
They always write back and solve all issues you have with your product. Very reliable 👏
Very helpful when in need of parts for your bike, costumers service is on point very polite!
I’ve purchased 3 bikes from them so far, and I’ve been more impressed each time. The pro max bike is spectacular. It is comfortable, fast, and has a long battery life. If I ever reach out to support for an issue, they resolve it quickly. They’ve shipped me new parts as well. Excellent product, excellent brand.
Recently had an issue with my warranty being expired and reached out to Movcan support to see if they were able to help me and to my surprise, they were awesome enough to honor my warranty being as we had barely gone over it. Amazing customer service, would recommended this product 10/10!
Looks great, wasnt much to figure out to get it ready for riding. My kid was over the moon excited when she saw it.
The delivery was good, everything was in perfect conditions. The bike runs amazing and also the support team answered all my questions
Very good bike. Strong construction, intuitive controls, fun to drive! Support asked me to leave this review so I can have a part replaced.
The bikes are fantastic. One of them had a small issue with the spokes and the customer service team took care of it right away.
Had issues with my bike and had to order replacement parts. The availability and customer service is spot on. Thank you Movcan for the great service.
Incredible customer service, and great value-for-cost for their e-bikes. Well worth it compared to the rest on the market at this price point.
Best company of ebikes support its incredible and amazing princesa are cheap and bikes are good quality
Movcan support is on point they help me so much and reply fast I do recommend investing in these e bikes they're so fun and fast v30 pro max will not disappoint.
Super fun bike and excellent customer service! Will get another.
65 reviews matching