I tried to contact the company to…
I tried to contact the company to exchange a part that came wrong and they never answered me about the situation.
About Movcan Bike
Data updated- Website
- movcan-bike.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 60% (6/10)
Do you own Movcan Bike? Claim this profile for free and start replying to reviews.
Is Movcan Bike legit?
Movcan Bike (movcan-bike.com) has a 4.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 60% of negative reviews. Last updated 2026-08-10.
What people say
Movcan refused to act on it's warranty
Movcan refused to act on it's warranty for my Son's bike. I do not recommend this company. See Movcan competitors for similarly priced e-bikes. During normal riding on flat pavement, the front motor power cable wrapped around the front axle and was damaged. This caused the front hub motor to completely stop working — no power, no assist at all. At the exact same time, the rear brakes also completely stopped functioning, and a short while after we noticed liquid leaking from the rear brake cable. Furthermore, one of the front axle nuts has fallen off. The bike is became unsafe and unusable, especially for my son. I requested a full refund under the 1-year manufacturer warranty. Movcan refused.
Reply from Movcan Bike2026-06-03
Hi, Thank you for your feedback. According to our warranty policy, the motor is covered for 6 months, not 1 year. We would also like to better understand your situation, as we can only find a nut order under your information and have not been able to locate the bicycle purchase. Could you please let us know where and when the bike was purchased, and provide the order number if available? Once we receive those details, we'll be happy to review your case further. Best regards, Movcan Support Team
I had a great experience with Movcan’s…
I had a great experience with Movcan’s customer support. When I ran into an issue, their team responded quickly, clearly explained what was going on, and walked me through troubleshooting step by step. They were patient, professional, and genuinely focused on resolving the problem with as little inconvenience to me as possible. What stood out most was their willingness to help and make things right. Even after identifying the issue, they continued to offer solutions and support rather than leaving me stuck. That level of customer care is hard to find. On top of that, my son absolutely loves his Movcan electric bike. It’s given him a real sense of freedom and independence, and he enjoys riding it every chance he gets. Overall, I’m very satisfied with how Movcan handled my situation and appreciate their dedication to their customers. Thank you to the team for going above and beyond!
I have had an amazing experience
I have had an amazing experience, from the V30 to the customer service I ordered a replacement part and received within 5 days with no additional shipping charges. My son loves his bike, it’s got great battery life for his long rides.
The Movcan V30 Max Electric Bike has…
The Movcan V30 Max Electric Bike has been awesome so far. It’s powerful, smooth, and really fun to ride. The battery lasts a long time and the bike feels sturdy and comfortable. Great value for the price and perfect for commuting or just cruising around. Definitely recommend!
I’ve had my Movcan for about 6 months…
I’ve had my Movcan for about 6 months and it has been running smoothly and fast. Recently I had problems with my back wheel, reach out to their customer service and they were able to help. Good experience so far.
The fact that this company made customer support simple
The fact that this company took accountability for there mistake and rectified it promptly is the reason I give there Ebikes and subsequent customer service an A+ I love the bike. It goes very fast and has a great distance. It is built very well and super sharp looking. Make sure you get the double motor, double battery version of the V30 as it kicks butt!
Great Customer Service
We bought this for our son for Christmas. Wasn’t really sure which way to go on e-bikes since there are so many brands out there so we decided to go with movcan since he had good power and stylish bike. We bought the V30max. Customer service has been top notch with all my interactions with them. They replied in a timely manner and took care of us.
Trouble shooting help
Thank for helping me with trouble shooting my bike. I greatly appreciate it and the customer service was great. You patient and timely manner help out tremendously. Thank you
I am very pleased with Movcan customer…
I am very pleased with Movcan customer service! First let me rave about the product - my daughter talked me into an electric bike and after research I settled on MovCan via Amazon. This is a great bike and runs like a champ! Now the customer service part - my daughter managed to lose the nut to one of the bolts and her kickstand came loose. I contacted Movcan and they were quick with a response! They are in China, so we exchanged emails but they were "Johnny on the spot" with replies and offered to send me the bolt and nut; I declined as I found a perfect replacement at Alexander's Ace Hardware (67th and 101 Phoenix). Needless to say I highly recommend MovCan for your electric bike needs.
I like this bike
I like this bike. Its really impressive.
My MOVCAN V30 pro max is so amazing
My MOVCAN V30 pro max is so amazing, I have been looking in this bike for months before buy it, I watch a few YouTube videos and Bace on that I decide to buy it and now am happy to say it’s the best bike, it’s very fast just what I need for work… this bike is very comfortable and handles roads easy💯💯 I highly recommended this bike
Didn’t work
Movcan is a great company to deal with…
Movcan is a great company to deal with for after purchase requests. I have had a very positive experience getting a part I needed and they were very responsive to my questions.
My bike was damaged when I removed it…
My bike was damaged when I removed it from the box. The rear rim is cracked and bent. It has been 2 days and nobody has responded to me about a replacement. Your phone number does not work either. Someone needs to respond to me with a solution.
Reply from Movcan Bike2026-06-03
Hi, We sincerely apologize for the inconvenience and frustration this situation has caused. After reviewing your case, we have already processed a full refund for your order. We are sorry that the bike arrived damaged and did not meet your expectations. Thank you for your feedback, and we wish you all the best. Best regards, Movcan Support Team
It took to long to come you need an…
It took to long to come you need an American distributor.
Read carefully.
First.... Love my v30 Pro Max.. Absolute unit of an ebike. Second.... Had issues finding the tracking for a shipment. Said it was delivered days ago from shopify app. I hit up support. They immediately found the correct shipping and sent it to me. Super easy... Within a day, my shipment tracking was back. Fantastic people, fast and ZERO issues from them.
Movcan V60 Pulls around a 200lb adult…
Movcan V60 Pulls around a 200lb adult with ease. Customer service is very good as well.
Ordered the V30
Ordered the V30. It arrived quickly. After 3 months of use, a warranty claim arose and was handled promptly and the company agreed to ship the replacement part free of charge. Very responsive customer service.
Only received my battery when I was…
Only received my battery when I was supposed to receive the full upgrade kit. I contacted the company and they shared that the part are in different packages. Half coming from overseas and the battery from CA. I was not made aware when ordering and not sure how long until I get my upgrade package. Very disappointing.