MoxieLash (moxielash.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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Diana F · 3 reviews · Experienced 2024-08-21 ·
★★★★★
Awesome experience
Awesome experience! I chose an eyelash that was not the look I wanted, I reached out and their customer service was fantastic. They did everything right to resolve my problem. I highly recommend MoxieLash! Not often that we get such prompt assistance when reaching out to a vendor. Thank you!
Reply from MoxieLash2024-08-23
Hi Diana! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
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ss · 2 reviews · Experienced 2024-08-14 ·
★★★★★
Amazing customer service
Great customer service!!
Reply from MoxieLash2024-08-15
Hello SS! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
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Sam · 1 review · Experienced 2024-06-06 ·
★★★★★
Great Customer Service
I made my first purchase of 3 Magnetic Starter Bundle Lashes from MoxieLash, 1 Natural and 2 Honey. I didn’t know that the Honey bundle were brown lashes. I contacted the company for an exchange and immediately got the lashes that I wanted on the same day. They even offered free shipping & handling. I haven’t tried my lashes yet, but these lashes looked gorgeous on my co-workers. I had bad allergic reaction to the glue used by the eyelashes salons. Before I wanted to spend my money on good brand lashes, I went out and bought cheap store magnetic lashes and wore them for a day. My eyes were fine so I decided to go for MoxieLash because they looked natural and the prices are reasonable. I definitely would recommend MoxieLash to my friends. Thank you MoxieLash for a great and fast customer service!
Reply from MoxieLash2024-06-07
Hey there Sam! 😊 We appreciate your positive review! Your satisfaction is our priority, and we're here to make your experience exceptional. If there's anything else we can do for you or if you have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way! ❤️
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Melinda · 3 reviews · Experienced 2024-06-05 ·
★★★★★
Easy exchange
I ordered the wrong style of lashes and the exchange was super easy!
Reply from MoxieLash2024-06-06
Hi Melinda! Your feedback truly made our day! We're thrilled you're enjoying your experience with us! Should you ever need assistance or have questions, feel free to reach out. We're here to ensure you have the best lash experience! ❤️
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Brenda Kennedy · 1 review · Experienced 2024-05-27 ·
★★★★★
Bad Moxie Lash Liner Solution, Dried and Inxapable of Use
I have purchased several pairs of Moxie lashes throughout the past year and a half. I bought multiple pairs at one time and initially had no problem with them. However, since I bought several pair, I did not use them all simultaneously and left them sealed in the box unopened. I recently Opened a box of the lashes and the clear lashes eyeliner was completely dried up which left me unable to use the lashes that I had purchased as I did not have the liner.. I contacted them and let them know that the liner solution had dried up and was unable to be used. They refused to replace the eyeliner serum because my purchase was made beyond their 30 day guarantee.. So, my word of caution would be not to buy multiple lashes or purchases of their lashes and eyeliner solutions at one time, because if you don’t use them immediately, and they dry up, they will not replace the serum so that you can use the lashes that you bought. So, I have the lashes but no serum to use with those lashes as was accompanied with them when I purchased them. I thought that this was ridiculous and poor service I had spent hundreds of dollars buying lashes from them and had not had a problem before. But when I did have a problem, they refused to replace the lash solution that would cause the lashes to adhere for my use. That is all that I asked them to do.. I will not be purchasing from them again due to this poor customer care and service with no reference to all of the purchases that I had previously made and obviously had run into a problem due to the product being below par and not as advertised. When you purchase them they don’t give you a deadline date by which to use the solution at least in my case there was none on the case at all. Beware and certainly do not purchase multiple pairs with the liner solution, Because, if it dries up and you don’t get back with them within 30 days, they will not replace the bad liner solution that you obviously received
Reply from MoxieLash2024-05-28
Hi Brenda, thank you for taking the time to speak with us yesterday regarding your MoxieLash order. We try our best to accommodate all requests but we are deeply sorry if we can no longer replace your order made over a year ago. We have offered to extend the guarantee on the order you made in January this year and we are looking forward to resolving this issue for you. Please do not hesitate to reach out if you have any questions, we are always happy to help! ❤️
I love MoxieLash lashes. I have bought over 25 pairs of lashes in the past but I decided to try a different style. The style did not go well with my eye shape so MoxieLash made it very easy for me to exchange it for a style that I was use to. Thank you MoxieLash!
Reply from MoxieLash2024-05-21
Hi, Lorraine! Your review means the world to us! We're dedicated to providing top-notch products and service, all thanks to your support! We're committed to continuously improving and exceeding your expectations. Thank you for being part of our journey! 💖
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JD · 6 reviews · Experienced 2024-05-20 ·
★★★★★
Moxie lash have always been fantastic
Moxie lash have always been great. Superb customer service and great quality products. I recently bought a pair of lashes and they were just so huge and over the top I couldn't use them, it was my first time buying any of the magnetic ones so I'd also purchased the magnetic liner. They made sure none of it was a waste! They sent me a new pair of lashes of my choosing as an exchange for free. I went with one that id bought before knowing I'd be happy with it. Luzille was so friendly and quick and happy to help.
Reply from MoxieLash2024-05-20
Hello, JD! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍
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Ashley · 1 review · Experienced 2024-05-20 ·
★★★★★
Great Customer Service!
I purchased a set of nano grip lashes and a few days later got an email that they were out of stock at the time of purchase due to high demand. They gave me a few options of what I’d like to do and I asked for a gift card. Within minutes they issued me a gift card. I realized it didn’t include the shipping cost and let them know and within seconds they had the gift card to the original price that I paid. Customer service is hands down a 5 out of 5 in my book! They are very quick to reply and resolve any issues that you have. I’ve been purchasing their lashes for a few years now and this is the first time that I’ve had this type of issue, but it was resolved very quickly!
Reply from MoxieLash2024-05-20
Hi Ashley! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
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Customer · 1 review · Experienced 2024-05-16 ·
★★★★★
Great customer service and product
Great customer service correcting an issue with my order (no one’s fault but mine- as a first time customer I ordered the wrong thing). My issue was fixed seamlessly, quickly and with no additional charge.
The lashes are amazing. I have gotten professional extensions that don’t look this good and were WAY more expensive. Also, I have never been able to apply my own lashes and I have tried more than once- with adhesive and with magnetic lashes. I finally gave up and just have been using mascara, which I don’t enjoy wearing but I am very unhappy with my natural lashes….
Until now! I will wear these regularly instead of mascara. Truly game changing. Thank you Moxie Lash for building a better mousetrap so to speak. Your lashes are easy to apply and look fabulous. The natural looking ones look like they are my own lashes with some mascara and liner on. It’s a very natural and subtle look. I can’t wait to try some of the more glamorous ones to go out in the evening!
Reply from MoxieLash2024-05-16
Hey there! 😊 We appreciate your positive review! Your satisfaction is our priority, and we're here to make your experience exceptional. If there's anything else we can do for you or if you have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way! ❤️
I was extremely satisfied with the…exchange process
I was extremely satisfied with the customer service. My concerns were all answered in an easy and fast manner
Thank you
Reply from MoxieLash2024-05-05
Hi Gloria! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
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Melissa Paul · 1 review · Experienced 2024-05-05 ·
★★★★★
Very fast response to a question
Very fast response to a question. Friendly representative!
Reply from MoxieLash2024-05-05
Hello Melissa! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
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Darcie Edgar · 1 review · Experienced 2024-03-20 ·
★★★★★
Worst company ever!!
Worst company ever!!! I almost consider them a scam. I placed an order online and despite several attempts to reach out to them they sent the same BS emails... it didn't ship til almost a month later. But that wasn't the end of it..was held up lost for weeks. Funny I originally received DHL tracking #. I called them this time & now apparently switched to Canada Post. I finally received it with an additional $50 in customs fees. I asked for a refund a few times throughout this ordeal and always denied. STAY AWAY FROM THIS COMPANY!!
Seriously Moxielash thats the response you give me back?! the extra duties were a small part of it. How about you comment on all the other things you screwed up on & the rotten customer service i received!! And telling me to waste my time contacting customs and your customer service dept further?? maybe you should take a screen shot and present to the owner of the business.
Reply from MoxieLash2024-04-25
Hi Darcie, we are so sorry to hear this. Sadly, we do not have control over duties charged by the government. We are required to ship everything in accordance with international law. If fees are applied, it cannot be undone by us.
Please contact the customs agency officials to find out all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by MoxieLash.
Click here to learn more on duties for international shipments: https://www.moxielash.com/pages/terms-conditions
We would still like to help further! Can you please send us a screenshot of your review to [email protected]? We look forward to speaking with you soon!
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Melissa Morgan · 1 review · Experienced 2024-04-16 ·
★★★★★
I ordered a certain style with which I…
I ordered a certain style with which I was not 100% happy and Moxie made the exchange very easy and makes me confident to order from them again.
Reply from MoxieLash2024-04-17
Hi Melissa! We're thrilled to hear that you're enjoying our product! Your happiness is what drives us to continually improve and innovate. If you have any questions or need assistance with anything else, please don't hesitate to get in touch. We're here to support you every step of the way! 💫
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Consumer · 1 review · Experienced 2024-04-03 ·
★★★★★
Excellent lashes and customer service
Not only are the lashes AMAZING but the customer service is something you don’t find anywhere anymore!!! If you are not fully happy with the lashes you picked out Moxie Lash customer service will help you exchange them for a different pair that is better suit for you! Love my Moxie Lashes!!
Reply from MoxieLash2024-04-04
Hello! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍
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Erin O’Dell · 1 review · Experienced 2024-04-01 ·
★★★★★
Love Moxie Lash & Great Customer Support
Love Moxie Lash! Their lashes last and are made extremely well! Customer service is absolutely excellent in resolving any issues with orders! I’m a repeat customer again and again!
Reply from MoxieLash2024-04-01
Hi Erin! Your feedback means a lot to us! We're glad you're enjoying your experience with us. If you ever need assistance, just give us a shout. We're here for you! ❤️
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MB · 1 review · Experienced 2024-03-30 ·
★★★★★
Excellent customer service!
Quick response to request for an update to my profile. Thanks so much… and I do love my MoxieLashes!!
Reply from MoxieLash2024-03-31
Hello there! 😊 Your review made our day brighter! We're here whenever you need us. If there's anything else you'd like to share, feel free to reach out. Thanks for choosing us! 💫
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Alice B · 4 reviews · Experienced 2024-03-28 ·
★★★★★
Moxielash was Great
Moxielash was Great! They made sure I received my lashes before my event this weekend! That meant Everything to Me! Thanks again Moxielash
Reply from MoxieLash2024-03-29
Hey Alice! Thanks for your positive review! We're thrilled to hear you're satisfied with our products. If there's anything else we can assist you with, don't hesitate to reach out. We appreciate your support! 💕
My experience with lashes didn’t work. I believe I have several rows of lashes making it difficult to manage. Moxie lash refunded my money without hesitation. I really did want them to work!!!
Reply from MoxieLash2024-03-28
Hi Lynda, thank you for taking the time to speak with us yesterday regarding your MoxieLash order. We are glad we were able to get this resolved for you by refunding you. Please do not hesitate to reach out if you have any questions, we are always happy to help! ❤️
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Bonnie Mah · 1 review · Experienced 2024-03-24 ·
★★★★★
The service is great and the return…
The service is great and the return policy is seamlessly easy. I love the Moxie Lashies. I just wish there were more styles in stock.
Reply from MoxieLash2024-03-25
Hi Bonnie! Your feedback means a lot to us! We're glad you're enjoying your experience with us. If you ever need assistance, just give us a shout. We're here for you! ❤️
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Lee-Ann Carter · 1 review · Experienced 2024-03-15 ·
★★★★★
Customer service is excellent
Customer service is excellent! Lucy responded to my email almost immediately. Wonderful experience. Can’t wait to try the Nano Grip Lashes!
Reply from MoxieLash2024-03-16
Hi Lee-Ann! Thank you for recognizing Lucy for their outstanding service! We're incredibly proud of our team, and we love to hear that Lucy made your experience memorable. Your feedback means a lot to us, and we appreciate you taking the time to share it! ❤️
