MoxieLash (moxielash.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-11.
The representative was sooo helpful,professional and patient! She gave me some great advice so I was able to pick the eyelashes I wanted for my eye type and preference! Her customer service was unheard of!
Hi Lashawnte! We’re so happy to hear that your experience with our customer service team was a positive one. Delivering outstanding service is always our top priority. Thank you for your support and for sharing your kind feedback! 💖
Service and support are top notch! I got a reply within minutes and my issue was resolved, no questions asked! The best lashes and best service in the business!
Hi mrsmisheller! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
Best lashes EVER. I just had a set last and entire week. No other cluster lash on the market even comes close. I had an issue with a recent order and Sierra immediately fixed the issue!! 10/10 recommend!!!
Hi Ali! Hearing that you’re pleased with both our products and team truly makes our day! We’re grateful for your support and thrilled to know we delivered a great experience. Thank you! 💕
Very quick response time from customer service, convenient ordering, and great policy for one time exchange on an order. Love the product. I have now tried the majority of the cluster sets, and my favorite is the sultry lash! Highly recommend.
Hi Michelle! We’re so happy to hear that you’re enjoying both our products and our service! Your feedback truly means the world to us, and we’re thrilled we could make your experience a great one. Thank you so much for choosing Moxie and for sharing your kind words! 😊
Excellent customer service. I had a issue with an item I purchased and they resolved it without any hassle and immediately shipped the ne product to me. This is what exceptional customer service is. More companies need to take notice!
Hello Shona! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
I initially ordered the lash clusters and love them -- easy to apply, stay on well and look great. I recently ordered some full lashes to try -- the ones I ordered ended up being a little to "drama" for my 60-yr-old face, so I reached out to see if I could exchange for something more suited to me. Sierra in Customer Service was super responsive and make the whole transaction a breeze. Great product and great company to work with!
Hi L. Starr! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
These are too wiry, thick and unnatural looking for me. They did not go on as easy or oook as flattering as some other brands I prefer (Silly George). I will not be buying these again and I threw the rest of the pack out after 2 attempts at wearing them.
Hi Gia! We are so sorry to hear about your experience with your Moxie Lashes. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
The customer service you'll get better results emailing...trust me. So they did rectify a situation slightly. They reimbursed the issue. But the website is very deceiving with free offers. Now the actual lashes. They work. The magnetic liner goes on pretense even if your not a liquid liner pro. Careful at the corner of eyes a little goes a long way a thin stroke. Wait 5 minutes to dry. I have hooded eyes so keep your eyes closed for 5 minutes if you have hooded eyes or you'll have a liner mess during drying time. I suggest buying the hand fan or any will do. Applying the lashes..I wanted to try on all three after unboxing...mistake. if you remove the lash more than twice you'll mess up yhe liner it'll Crack away. So it only takes 2 tries to get them on perfect anyway but trying all the styles has to wait. I'd say for the "pretty lash" and "naughty lash" their loud and profound. Not perfect for small eyes if you want subtle but slightly profound go with the "essential kit volume two. Its complimentary to smaller eyes snd hooded eyes. My honest review but yes they are quality
Hi Stacey, Thank you for your honest review and detailed feedback. We're glad to hear you found the lashes to be of good quality. We also appreciate your tips for those with hooded eyes and your insights on applying the magnetic liner. If you haven't already, please feel free to reach out to us for more tips on applying the liner with hooded eyes—we’re always happy to help! We apologize for any confusion around the free offers on our website and will work on making things clearer. We're happy we could resolve the issue for you and appreciate your understanding. Thanks again for your feedback, and feel free to reach out if you need further assistance!
Great company! I got the nano-grip lashes and a free lash serum with my purchase. I have very sensitive eyes and ended up with a bad reaction to the lashes. They made my eyes burn horribly within a few minutes of putting them on. The company was easy to deal with and honored their money back guarantee with no problems at all. I love the lash serum and will be a life long user. The serum has minimal eye irritation and I’d say 90% less than all other lash serums I’ve tried. I forget to use it daily and only use a few times a week. I get compliments on my lashes now all the time and even get people asking if they are fake. If works do well. The company is great!
Hi Robyn! Thank you so much for your kind words! 💖 While we're sorry to hear the lashes didn’t work out for you, we’re so happy that our customer service team was able to address your questions and concerns quickly and smoothly. It’s amazing to hear how well the lash serum is working for you! We're grateful to have you as part of the Moxie fam!
The worst experience ever!! My eyes are swollen, red, and I have extreme bags!! These lashes look like absolute crap! I had to take them off immediately after trying all three looks. So fake and cheap! Not at all what I was expecting, and I was hoping to wear them for my upcoming wedding! Im so sorry I spent $25 to throw these in the garbage!!
Hello Emmy! We are so sorry to hear about your experience with your lashes. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
The best customer service! Quick, kind and very supportive.
Hello Cathy! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
I’ve faithfully used the nano-grip lashes for the past two years and in the past 4-5 months they are CONTINUOUSLY “sold out” of the 4 styles I use. Their Instagram account is currently using false ads that tout “nano-grip RESTOCKED!” With a link that just takes you to the same old tired webpage with their so-called products for sale still listed as “sold out”. People need and deserve CONSISTENCY and RELIABILITY from the beauty products they’ve invested in and remained loyal to. I suspect they are either tanking or planning to increase the price of the already expensive product. The nano-grips are good, but not good enough to be ok not having reliable access to them for many months at a time, and DEFINITELY not good enough to pay more for during a trade war, which I suspect will be the case if and when they ever actually restock. Time to find an alternative.
Hi there, Thank you for your feedback — we know how important it is to have access to the products you love, and we hear your frustration. While certain Nano-Grip styles have been out of stock longer than expected, we’ve continued sharing updates across our channels as new inventory becomes available in other styles. We truly value your loyalty and understand how disappointing delays can be. Please know that we’re always working to improve both communication and availability, and we appreciate your patience during this time. Thanks again for taking the time to share your thoughts — it helps us continue to grow and serve our community better.
Have tried several times to use this product and have had multiple issues with dried up glue- even when the package was allegedly brand new. Total waste.
Hello Tara! We are so sorry to hear about your experience with your liner. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
I ordered the lash cluster starter set, the items I picked did not say out of stock like some of the other items. They also said it would take 2 business days to ship. I ordered on February 20, and my order still has not shipped. Every time I contact them, they keep pushing it out another week. Yet they had no problem charging my credit card; it’s very frustrating. I will never order from them again and I do plan on telling everyone I know my experience so they will not waste their time and money ordering from them.
Hi Sandy, Thank you for your feedback, and we truly apologize for the experience you’ve had. We understand how frustrating it can be when expectations aren’t met, especially regarding timely shipping. Due to an unexpected delay in our replenishment stock, there has been a longer than usual wait. We are working hard to resolve this and ensure that all orders are processed as quickly as possible. To make things right, we’ve provided a full refund for your order, and you will still receive your shipment. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out. We value your feedback and hope to provide a better experience in the future.
I had high hopes when ordering the MoxieLash starter package, but the experience has been disappointing. The advertised package included an application tool, which I paid for but never received. When I reached out to customer service, I was met with a less-than-helpful response: "Reshipment depends on stock availability." To make matters worse, I was also asked to provide a photo of the items I did receive. Why is this necessary? It’s frustrating to feel like I have to chase down something that should’ve been included in the first place. Great products are only part of the equation — good customer service keeps customers coming back. Unfortunately, this experience has made me reconsider future purchases.
Hi Macea! Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your order. We understand your frustration, and we’re committed to resolving this for you. Regarding the missing application tool, we sincerely apologize for the oversight. We aim to provide complete and accurate orders, and we’re sorry we didn’t meet that standard. We have already processed an order to our warehouse to send you the missing item right away. We also understand how being asked to provide a photo can feel frustrating. We request photos in situations like this to help ensure we resolve issues quickly and accurately. Please rest assured, we are here to assist and provide the support you deserve. We appreciate your feedback and are committed to improving your experience moving forward.
My first purchase was the Giddy lashies. I liked them and I was looking to add to my lash collection and bought the airy and lovely lashies. I did not like them as they didn't look like I had any lashes on. So I wanted to exchange them. The exchange was super easy, after a few emails with a customer representative, she had 2 replacement lashies ordered for me! I ordered the Giddy again and I am going to try the wifey! I highly recommend Moxie lash!
Hi Angela! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
100% some of the best customer service around these days. I needed to change an order item and ask for help with applications and the reps are so super helpful they even emailed me a list of video links to help me because I'm new to false eyelashes. The change process was super easy and quick.
Hello Jennifer! We are so happy to hear that our customer service team provided you with exceptional service! Our team is dedicated to ensuring every customer has a positive experience, and we're thrilled that our team could assist you effectively. Thank you for your kind words and for choosing Moxie! ❤️
Total scam! There is no nano grip! I just tried these and obviously the small tube that comes with it is glue because if you try to put them on with out it they do not stick at all but they supposedly are “glueless”. But the even if you use the “clear eyeliner” which mine is half way dried up they still don’t stick to my lash line! Total waste of money!
Hello Cheryl! We are so sorry to hear about your experience with your Nano-Grip Lashies. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
Had to have a replacement order put in and the customer service I received was impeccable! Sierra was so kind, very helpful and quick to respond. Whwn 1 thing was no longer available, she found a perfect solution and fulfilled my order and processed it quickly. She did everything she could to fulfill my needs /wants . In the end , this was one of the best experiences I've had for customer service support ! Was a pleasure! Thank you so much Keep up the great work.
Hi Anita! We're thrilled to hear that Sierra provided you with exceptional service! Our team takes great pride in delivering top-notch service to every customer, and it's fantastic to know that Sierra exceeded your expectations. Thank you for choosing Moxie and for your kind words! 😊
So...first time ordering but heard great things from friends. I usually get extensions but love the idea of being able to do my own (easily)! :) I was tracking my order and DHL was slow on delivery and updates. I contacted Moxie and the Customer Service Rep promptly expedited shipping for a new order. I am a professional online shopper and this level of service is not common. Love it! Hope I love my lashes as much as the service :) Lashes expected to arrive in a couple days.
Hello Colette! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have! Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️
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