MoxieLash (moxielash.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-11.
Great experience. My first time purchasing lashes, and customer service helped me find the best fit for me.
Hi MS! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
Amazing!!!!!!! I LOVE this product! Such high quality and sooooo easy to apply. Plus their support is out of this world. This was my first time purchasing and using magnetic lashes. I was accustomed to cheap drug store ones so the ones I originally purchased were overpowering on my face. The support team helped me exchange them with ones that would bring out my eyes without being too large. Amazing experience all around!
Hi Amanda! We’re so happy to hear you’ve had a great experience with both our products and our support team—it truly means a lot to us! We’re always here to make sure you feel taken care of, and we really appreciate your kind words. 💕
Edit: In response to my negative review, MoxieLash reached out to me to address some of my issues. While I still stand behind my evaluation of the product quality, their customer service very much made up for the unsatisfactory product I received. This is just my opinion, but if I pay more than $50 for lashes, heck more than $15, they better be absolutely top quality. I paid $70. Insane. But in MY OPINION, these lashes look cheap. Now it could have been the type I purchased (wifey, Nano grip clusters) but I have purchased lashes that looked and worked better from alternate online companies for $5 . That being said, I have to give credit to the customer service at MoxieLash, which is top notch. This is a big deal when considering the product's price tag. They heard my complaint and refunded my money, which is very appreciated. I have also removed inaccuracies in my initial claim. Initial post (edited) : Absolutely not worth the price. They advertise a way to put on these lashes but when you receive them, nothing explains how to put them on using this unique and revolutionary way. It's all over social media and the actual lashes are so cheap feeling and low quality. From my experience, these lashes are cheap and don't work as intended, (for me). However their customer service is very good. Maybe I will try again when they get different lashes.
Hi Alisha, We’re really sorry to hear this was your experience - we understand how frustrating that must have felt. We do want to clarify a few things, as this isn’t the experience we aim to provide. Our lashes are intended to be applied using the method outlined in our instructions, and we also offer additional tutorials across our website and support channels to help guide customers through application. If anything felt unclear or didn’t work as expected, our team is always here to help walk through it step by step. Customers are absolutely able to leave reviews for us. We send review requests after purchase, and feedback can also be shared on platforms like Google and Trustpilot. We take the authenticity of our reviews very seriously. In terms of our policy, we offer a 30-day guarantee from delivery where customers can choose a refund, exchange, or replacement - no return required. Our goal is to make sure customers feel supported if something doesn’t work out. We’d genuinely like the opportunity to make this right. If you’re open to it, please reach out to our support team with your order details so we can take a closer look and help resolve this for you.
After wearing custom lash extensions for several years and experiencing damage to my natural lashes, MoxieLash has been a wonderful solution. I have used both the magnetic lashes and the NanoGrip lashes and am very impressed with the results. They are easy to apply and provide a very natural appearance. Thank you for providing such high-quality alternatives. Additionally, Moxie Lashes customer service has been excellent at responding promptly and addressing any questions I have had.
Hi Susan! We truly appreciate your kind words! Your satisfaction with our products and customer service means so much to us. We’re dedicated to providing the best experience possible, and we’re thrilled to hear we’ve met your expectations. Thank you for choosing us! 💖
Excellent lashes, I’ve tried several different brands and this is by far the best quality. The customer service is outstanding. I’ve contacted them on two occasions and they got back to me immediately and solved the issues I had. The best customer service I’ve ever had.
Hi Kimmie! We’re so grateful for your kind words! Your satisfaction with our products and service is our top priority, and we’re thrilled to hear you had a great experience. Thank you for choosing us! 😊
I ordered a cluster bundle but didn't like the curl on the lashes. I reached out to MoxieLash and asked them for an exchange for some Lashies and their reply was within minutes. My request for an exchange was approved, my credit was applied to a gift card that was immediately emailed to me, and I'm on my way to purchase my new Lashies! I appreciate the prompt responses I received and the friendly service!
Hi Janelle! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words!
There was a small issue with one of my orders and I can’t say enough about the customer service I received. Within a minute of emailing customer support, I received an email back with steps for resolution. It took a total of 11 minutes to have my order corrected and a new order confirmation. Sierra was amazing, pleasant, and quick! I’ve never had an easier experience. Would recommend a million percent!
Hi Danalynn! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible, and we cannot thank you enough for this review! It truly means the world to us! ❤️
After multiple attempts at these lashes I put them all in the trash — precisely where they belong. They stick yo everything except your lashes, those black dots are very visible, and the sharp band is very poky and itchy. The only positive is they are easy to remove - just tear up or sneeze and they will come flying off.
Hi I. Westerman! We are so sorry to hear about your experience with your clusters. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
Excellent product and excellent customer service!!
Hi Megan! Thank you so much for your review! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜
I have tried quite a few lashes but MoxieLash wins the pot:) the first time I tried them I was beyond frustrated and never wanted to try again. I decided to give it another chance and am so grateful I did. The second try was so much easier and as long as they don’t get too moist or wet, they easily last 5 days. My only complaint is the glue is hard to get out of your lashes once you remove the lashes. I tried all the eye makeup removers and nothing seems to work butttt they’re still worth it!!
Hi Elizabeth, Thanks so much for sharing your experience! We totally get that first-try frustration - lashes definitely have a bit of a learning curve. We’re really glad you gave them another shot and that the second round clicked for you. 💖 We also appreciate the note about removal. That feedback is helpful and something we’re always looking to improve and educate around. Thanks again for taking the time to leave such an honest review — we really appreciate it!
I absolutely love MoxieLash! Their products truly changed the game for me. I never knew how to put on lashes before, and now I can do it with confidence thanks to MoxieLash. The system is easy to use, beginner-friendly, and actually works. What really sets them apart is their live customer support team. Every time I’ve reached out, I’ve connected with a real person who was patient, knowledgeable, and genuinely helpful. That level of support makes such a difference. On top of that, their product guarantee is very generous, which shows they stand behind what they sell. You can tell they truly care about their customers and their experience. Highly recommend MoxieLash to anyone who struggles with lashes or wants a reliable, supportive beauty brand you can trust!
Hi there, Thank you so much for taking the time to share this - We really appreciate it. We love hearing that MoxieLash helped build your confidence with lashes and made the process feel easy and approachable. And we’re especially glad our live support team was there when you needed help - that kind of connection matters a lot to us. 🥰 Thanks again for the thoughtful feedback and recommendation. We’re so glad you’re part of the Moxie family! ❤️
I can always count on moxilash. Its alot cheaper than extentions and they work
Hi Mindy, Thanks so much for sharing! We’re glad MoxieLash has been a go-to for you and a more affordable alternative to extensions. Hearing that you can count on them — and that they work well for you — means a lot to us. We really appreciate you taking the time to leave a review! ❤️
I wasn’t sure about using false lashes but figured since they were self adhesive it couldn’t be too bad. Well they are 100 percent a breeze! They literally pop on and stay on for five days!!
Hi Shari, Thank you so much for sharing! We’re glad you gave them a try and that they ended up being such an easy win for you. Hearing that they were a breeze to apply and held up so well makes us really happy. We appreciate you taking the time to leave a review. We’re so glad you’re part of the Moxie family! ❤️
I love the Moxie Lashes! I have used the Lashies, Magnetic and the Lashie Clusters. I was always intimidated by lashes but the Moxie lashes are so easy to apply and look amazing!! And the customer service reps are wonderful.
Hi Karen! Thank you so much for sharing this! We’re so glad to hear you’ve had a great experience with Lashies, Magnetic lashes, and Clusters - especially if lashes felt intimidating at first. That means a lot to us. And we really appreciate the kind words about our customer service team too. 💖 Thank you for being part of the Moxie family!
These lashes are so pretty and easy to use. I use them everyday and I always get compliments. I have been using Moxie lashes for over a year and I have not found anything easier, less expensive, or prettier. I will definitely be a customer for a long time.
Hello Deborah! 😊 We're so happy to know you're enjoying your lashes. Your support means the world to us. If you need assistance or have suggestions, feel free to contact us. Thank you for being part of our Moxie family! 💖
Love my clusters! Easy and classy… lasts a week if you’re looking after them!
Hi Elisabeth, Thanks so much for sharing! We’re glad you’re loving the clusters — easy, classy, and long-lasting is exactly what we aim for. 🥰 We really appreciate you taking the time to leave a review. We’re so glad you’re part of the Moxie family! ❤️
These lashes are a game changer. Apply in minutes and last 7-10 days!
Hi Sabrina! Thanks for sharing your thoughts on the clusters! We're thrilled to have you as a satisfied customer. If there's anything we can do to make your experience even better, just let us know. We're here to help! 💕
This is the first time I have ordered moxie lash and I ordered it because of all the things I read about nano grip technology, although the lashes are pretty, they did not bond to my own eyelashes. In fact I had to put them on a few times they fell off when I was asleep. I was not really impressed. I don’t see how I could’ve put them all wrong. There’s only one way to put them on. I’m not sure I will be ordering them again.
Hello Alexandra! We are so sorry to hear about your experience with your lashes. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
Absolutely love the lashes. The customer service is always amazing. Honestly shocked by how smoothly every order goes. Will keep purchasing!!!
Hi Chana! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜
These lashes are a game changer. Easy to apply and long lasting. Not only that, customer service was amazing at exchanging to a style more suited for me.
Hi Stacey! It means so much to us to know you’re happy with both our products and support. We’re always here to make sure you have a great experience—thank you for the love and for choosing us! 😊
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