MoxieLash (moxielash.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-11.
Great customer service! My product showed delivered but was not. Reached out to customer service and was immediately sent a replacement product!! Will be back and will recommend!
Hello Jnan! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
I ordered lashes on Dec. 3rd as a Christmas gift. Today is Dec. 26 and I never received them. Customer support said they were probably lost. Their only solution was a refund or to have them re-sent. No thanks! Terrible customer service. Will not be ordering from them again!
Hi Rhonda, Thank you for sharing your experience with us—I’m truly sorry to hear your order didn’t arrive as expected, especially since it was meant to be a Christmas gift. While we did process a full refund to make up for the trouble, I completely understand your disappointment. Shipping delays and lost packages are never the experience we want for our customers. If there’s anything more we can do to make this right, please don’t hesitate to let us know. We truly value your feedback and the chance to improve ❤️
I’ve never worn lashes before but I decided to try it out. The nano-grip are unbelievably easy for a true beginner to apply. I also accidentally got one set that were a little too glam for my newbie taste and I wanted to exchange for something more subtle. The moxie team was so fast (instant, really) in responding to my inquiry and helped me select a set that were more my vibe. I highly recommend this company- they’re doing it right. Looking forward to loving my lashies!!
Hi Ally! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
I'm so impressed with Moxie. Well Done!!!! My package did not arrive and said it was delivered. I spoke with Danielle and they offered a refund or to resend the product. I'm a repeat customer, have used moxie for years and get so many compliments. Very happy customer here!!! Shona Lockhart, Ontario, Canada 🇨🇦
Hi Shona! Thank you so much for your kind words! We’re thrilled to hear you love the product and have been a loyal customer for years. 💖 We’re glad Danielle was able to assist with the delivery issue and offer a solution. Your continued support means the world to us, and we truly appreciate your feedback. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
Danielle was amazing! I don’t think my original survey went through, so apologies if there are duplicates. She was informative, great communication, friendly, KIND, helpful, and professional. Most people are lacking these qualities anymore! I really appreciate her kindness and promptness in helping me. I LOVE my Moxie Serum and I’ve told everyone I know about how it’s changed my skin & my life!!!!! Love it! Thank you Danielle!
Hi Emma! Thank you so much for your kind review! We're so happy to hear you love your Moxie Serum and that it's made such a positive impact on your skin and life. 😊 We’re glad Danielle was able to help and provide the support you needed. Your kind words mean a lot to us, and we really appreciate your support and recommendation! If you ever need anything else, don't hesitate to reach out. We're here for you!
Sierra was the best customer service agent I have ever worked with. She was kind, friendly & very empathetic to my problem. She was also very thorough & informative on all I needed to do. She even followed up with me & filed the claim with Route as they gave me different info than she did. Route msgd me immediately with a new replacement order all thanks to Sierra. I'm keeping her as a contact for all of my Moxie needs!
Hi Michelle! We're so glad to hear that Sierra provided you with excellent service! Our team works hard to ensure every customer feels valued and supported, and we're thrilled that Sierra delivered on that promise. Thank you for choosing us and for your kind words! ❤️
This company always exceeds my expectations. I live in Canada and religiously purchase their products. The products are top notch and the customer service is outstanding. It's a little pricey especially when transferring to Canadian funds, but 100% worth it. I will not buy lashes from anywhere else.
Hi Carly! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
I tried to use the magnetic lashes, but I had an allergic reaction to the metal. I contacted MoxieLash to explain what happened and they were awesome! Sierra promptly gave me credit for all of the magnetic lashes that I had purchased. I will go back to using the nano grip lashes. My favorite is the wifey lashes. Sierra really made my day with her outstanding customer service!
Hi Debbie! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
Thank you so much for the exchange. Moxie lashes are the best lashes EVER, however some lashes look better on than others. When an exchange was needed, corresponding with the company was nothing short of efficient and pleasurable. They took care of my request straight away. I was so pleased. I am a loyal fan and customer for life! Thank you again.
Hello Lavenia! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
Love the product! I have ordered 4 times and delivery is fast while the product is excellent. Customer service is the best, I had one last arrive bent and they replaced it immediately. Could not recommend more! Very happy and will continue to be a customer.
Hi Michaela! We're so glad to hear that you're enjoying our products and customer service. Your kind words mean a lot to us. Thank you for being a valued member of our Moxie Family! 🥰
I had made an error on my last order and was having a few issues with the order. After submitting my issue and concerns and asking for ideas on how to rectify it Sierra was beyond helpful. The quick response was amazing and the solution to help me move forward was beyond what i had expected. Exceptional customer service!
Hi Angela! We're thrilled to hear that Sierra went above and beyond to assist you! Providing outstanding service is our priority. Thank you for taking the time to share your feedback with us! 💖
So far the customer service has been terrific. I received a partial order and when I flipped out, I was assured that I still had more product coming. I like the tutorials they send out on how to use the products. So far I've only used one of the products but it was certainly beautiful and satisfactory to use.
Hello Martha! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍
Such a great company to do business with. Most excellent customer service!
Hi Alora! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us! ❤️
The customer service can’t be beat. Sierra was wonderful and helpful during a stressful time. I’m getting ready for my upcoming wedding. She went above and beyond to see that I had lashes for my big day. I ruined my lashes as I couldn’t get the liner out and I poked a hole in the liner in the process of getting it out. It went over my entire lashes making them unusable. She was caring enough to replace the pair so I would have lashes for my wedding. It is rare to find a company that stands behind their product 100% and will do whatever they can to make the customer happy. I would not hesitate ordering from them in the future.
Hello Nurse D! Thank you for recognizing Sierra for their outstanding service! We're incredibly proud of our team, and we love to hear that Sierra made your experience memorable. Your feedback means a lot to us, and we appreciate you taking the time to share it! ❤️
The lashes and the kits are absolutely beautiful. I have been purchasing for about 4-5 years. When I received my order I had realized I had received the 5 magnet lashes when I intended on the 10 micro magnet lashes. Customer service was prompt, understanding and easy to work with, and helped me replace!
Hello Krystal! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
Amazing customer service! I had ordered the magnetic lashes but was having issues making them look good when I applied them. I then purchased the Nano lashes and liked them much better. I contacted Customer Service and Sierra refunded my magnetic lash purchase and also exchanged the original 2 nano lashes I bought as I had pulled off the silicone thinking it wasn't needed. I'm now a customer for life! Thank you!
Hi Liz! We're thrilled to hear that Sierra provided you with exceptional service! Our team takes great pride in delivering top-notch service to every customer, and it's fantastic to know that Sierra exceeded your expectations. Thank you for choosing Moxie and for your kind words! 😊
Wow , Moxie lash is affordable & gives the flexibility of independently taking your eyelashes on & off as you please . BRIEFLY ! AND I MEAN THAT ! we hand an issue with a defective product ( Totally normal with any product) & IT WAS HANDLED SWIFTLY BY THE MOXIE LASH TEAM ! & THANK YOU SO MUCH ! DANIELLE YOUR AWESOME!!
Hi Beef Bacon Lover! We're thrilled to hear that Danielle went above and beyond to assist you! Providing outstanding service is our priority. Thank you for taking the time to share your feedback with us! 💖
I ordered Moxie lashes for the first time and love the look, but struggled with the magnetic liner irritating my eyes, and i could not possibly get away wiht these every day. I reached out and they offered me a trial of nano-grip which are easier on the eyelids. I hope they feel better. If i love them, Moxie lash will offer me equal value toward replacement, or a full refund if I cannot tolerate the new ones either. fingers crossed. They look amazing!!
Hi Megan! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
I absolutely love the nano lashes! They are so easy to put on and stay in place. The customer service team is one of the best part of the company. They helped me out a couple times. If you are looking for lashes that look great and easy to put on, try the nano lashes!
Hello Charlene! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍
I am not a first time customer of MoxieLash. I have tried their magnetic lashes (both the brown and black) and really liked them. I also tried the nano grip full lash set and was not impressed (The nano grip I received was dried up) and so lashes would not stick. Hold the phone people....third times the charm for sure!!! I ordered the Lashies Lady instant lash clusters. Wow, I love them. After practicing for a few minutes on application I was able to apply and they turned out great. They look more natural on me than the magnetic lashes and the hold is great. 24hrs straight so far and going strong. Will be purchasing again for sure.
Hello Regina!😊 We're so happy to know you're enjoying your Nano-Grip Clusters. Your support means the world to us. If you need assistance or have suggestions, feel free to contact us. Thank you for being part of our Moxie family! 💖
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