MSC - Merchant Service Center

Very professional customer service

Very professional customer service. If they say they will call back with an answer, they actually do. Had a pleasure working with each one of them within this company.

MSC has been by far an Amazing expience…

MSC has been by far an Amazing expience , from communication to assiting me with Questions, efficient and accuractly. Mr. Bently was so helpful thru the entire process.and the Rates were unbeatable. Thank you and your Team Great Job looking fwd to the remaining process.

Very helpful

Very helpful. Patient. Good customer service

Non-Stop Scam Calls

Continuously calls my business after being told repeatedly that we are not interested in their services, and that they need to stop contacting us. I have had multiple of their representatives hang up on me, or provide numbers which are not in service when asked how I can reach their supervisor. The agents who call are exceedingly rude, and their company comes off as a scam.

This guy Alex

This guy Alex, cannot be trusted, cancel, stop your service, we tried to cancel, he want under $900 to stop service, blackballed our company from getting any merchant services, and now we are suing him personally and the business for fraud. Stop, run!

Outstanding Service, Communication & Follow-Through

As a business owner, I receive countless calls and emails from merchant service providers, so I am usually very cautious and rarely engage with unsolicited calls. However, Mitchell and his team completely changed that experience for me. First and foremost, I am incredibly grateful for Mitchell's persistence and professionalism. He consistently followed up through calls and emails without being pushy and never simply gave up. During one particularly busy week, he continued reaching out until he finally caught me at the perfect time—sitting in front of my computer before starting my workday. From there, the process was smooth and organized. Mitchell gathered our business information, sent helpful resources explaining the different merchant portals available, and made sure we understood our options. He then connected us with Rust, who helped complete the application process, and Nina, who continued providing excellent support. What stood out most was how comfortable and at ease the entire team made me feel. Every interaction felt genuine, honest, and focused on helping our business find the right solution. They clearly explained every step from A to Z, provided realistic timelines, answered all of our questions, and recommended a package that truly fit our business needs while remaining fair to our clients. The responsiveness was exceptional. Send an email, and someone calls back. Ask a question, and you receive a response within minutes. Mitchell always made sure we were connected to the right person, and every team member seemed committed to getting things done quickly and efficiently. The entire experience was outstanding and unlike any merchant services company that has approached us over the years. In fact, if Mitchell had not continued following up, I would probably still be stuck with our longtime merchant processor that I had been wanting to replace for quite some time. Kudos to Mitchell, Rust, Nina, and everyone on the team—including management—for delivering such an exceptional customer experience. Thank you for making what could have been a complicated process simple, transparent, and stress-free. Highly recommended!

Exceptional Technical Support & Customer Care

I wanted to specifically recognize Calvin from Terminal Support for the outstanding service he has provided throughout our onboarding experience. After Mitchell coordinated our account setup, he let us know that Calvin would be reaching out to assist with configuring our Fluid account and Dejavoo wireless terminal. From the very beginning, Calvin demonstrated professionalism, patience, and a genuine commitment to helping us succeed. My husband and I were transitioning from a merchant processor we had used for many years, so naturally there was a learning curve. While the Fluid platform itself is modern, user-friendly, and far more intuitive than our previous system, we still had questions as we worked through the setup process. What impressed me most was Calvin's dedication to customer service. Even though he was nearing the end of his workday, he made time to call and assist us personally. Mitchell had mentioned that setup would only take about 15 minutes, and he was right. However, because we had additional questions and requests, Calvin spent extra time with us to ensure everything was configured correctly. He patiently walked both my husband and me through every step of the process, from activating our Dejavoo wireless terminal to navigating the online portal. He made sure we remained connected despite occasional connection issues on our end and never once rushed the conversation. Instead, he stayed with us until everything was fully operational and all of our questions were answered. Beyond the terminal setup, Calvin helped us establish an online payment link that we can integrate directly into our website, making it easier for our clients to submit payments online. This was a valuable feature that added immediate convenience for our business. The next morning, I emailed Calvin regarding a concern about information appearing on customer receipts. Within minutes, he responded. Shortly afterward, he called me directly and, together with his colleague Grey, resolved the issue quickly and efficiently. From email to resolution, the entire process took less than 10 minutes of my time. What continues to amaze me is how quickly their team communicates and coordinates. There is no passing the customer around, no waiting days for answers, and no confusion. They know their products, they know their systems, and they know how to solve problems. Calvin and Grey exemplify what excellent customer service should look like. Their expertise, responsiveness, patience, and willingness to go above and beyond made this transition incredibly smooth and stress-free for our business. Thank you, Calvin and Grey, for delivering such an exceptional experience. It is rare to find a support team that combines technical knowledge with genuine care for their customers, and I am grateful for all your help. Highly recommended!

Matthew was very helpful and…

Matthew was very helpful and knowledgeable.

Mike Jones did a fantastic job

Mike Jones did a fantastic job. He helped me cancel my old service and did exactly what he claimed her would.

Matthew Wright was very helpful

Material Breach of Service via Systemic…

Material Breach of Service via Systemic Technical Failures: Your payment gateway has consistently malfunctioned, resulting in a frequent error pattern where client transactions are flagged as "could not process" or declined, despite the funds being successfully drawn from the client's account. This system failure occurred approximately 5 to 20 times per month over a 12-month period, creating severe accounting disruptions and damaging our client relationships. Improper Implementation of Chargeback Fees: When your customer service department intervened to correct your gateway's duplicate transactions by refunding our clients, your system penalized our business by assessing chargeback fees. Your company charged us penalty fees for correcting errors caused entirely by your own software glitches. Unilateral and Unannounced Rate Increases: Your company increased our credit card processing rates without providing prior written notification, which directly violates contract disclosure requirements and standard industry compliance. We have spent the last six months attempting to resolve these issues in good faith. Because your company has failed to maintain a functional, secure processing environment and has unilaterally altered billing terms, you are in material breach of contract. Consequently, the Merchant Services Agreement is null and void. We explicitly reject and deny any Early Termination Fees (ETF), cancellation fees, or liquidated damages. Your attempt to withhold funds or demand an exit fee under these circumstances constitutes predatory extraction.

JHEO ALVAREZ was very helpful in…

JHEO ALVAREZ was very helpful in assisting me with my PCI compliance.

These people are such unbelievable…

These people are such unbelievable crooks. First they take two months to send me a cancellation letter. Essentially holding it hostage until I sent in the new agreement my boss had with the new merchant processor she signed up with. Then after she gave them that they ask for statements, at that point she told them she will pay whatever the termination fee is but she's not sending in anything else. Then each time she called them it was the same thing over and over again. She tried to get her rates lowered and they never bothered to do anything until it was too late. Fast forward to two weeks ago I post a complaint to BBB, where they finally tell me what the fees are to get it closed out. $395 termination fee and $295 restocking fee for a total of $690. She finally gets the cancellation letter and it's for a total of $895. $395 termination fee, $295 restocking fee and NOW a #139.77 for 5k Pro. So not only are they crooks when they first give you a contract to sign but then they do this. If I can convince one person to avoid this company I'll be very happy. Next stop is FB, Trust Pilot and the AG. I would love to include the email correspondence between me and the guy from MSC after I submitted the BBB but TP doesn't allow for attachments. I'll post it over on google.

MSC-Merchant Service Center has called…

MSC-Merchant Service Center has called my office a total of 37 times since January 1, 2026. I told Kendall Walker and various other staff members that I am happy with my current Merchant Service company, and asked them 37 times to put my number on the Do Not Call list. They do not take no for an answer. Today was the last straw with the phone calls and interrupting business to deal with these people. I am filing a Complaint with the FCC to try and stop them from calling my business. This is harassment.

I have had a great experience so far…

I have had a great experience so far Mathew was very helpful and very knowledgeable. I had lots of questions that he was able to answer.

A good job today

Thanks for a good job.

Elliot has called me 12 times in the…

Elliot has called me 12 times in the past 2 weeks. I have repeatedly asked them to stop calling our office. They do not take no for an answer. Please note I do not know if they have a good service or not but this is borderline harassment.

Great service

They team was very supportive and kind.

I was paying for a credit card payment…

I was paying for a credit card payment link. My clients were not using the link. I had received no equipment. to process payments. I was paying monthly fees. I cancelled the service and was informed that it would cost over $700 to cancel the agreement. I don't remember being informed of such an obligation, it may have been buried in agreement. WATCH OUT. For those who don't know, good reviews can be purchased in bulk.

Never trust in them to sign a contract

Never trust in them to sign a contract. They’re liar and tell you good rate. Once you signed a contract then the real rate is supper high. If you canceled then they keep charging you money, i do not think they canceled on the system.