MSC - Merchant Service Center

I was helped to correct a return/credit

I was helped to correct a return/credit Your person made sure the credit worked

"I had a very good experience with…

"I had a very good experience with Merchant Service Center, and I can’t recommend them enough. A huge thank you to Aaron Sanchez, who was incredibly helpful, professional, and patient throughout the entire process. He went above and beyond to make sure all my questions were answered and that everything was handled perfectly. It’s rare to find such high-quality customer service these days—Aaron is a true asset to the team!

Access to portal

We needed help updating our login credentials for their new portal. They responded within a couple of hours by telephone and got us all set up. Aaron was helpful and competent. We were unaware of a change to their portal so that was surprising.

They do not care about you or your business!

I decided to cancel my contract back in march and informed them i would pay the cancellation fees, in march keep in mind. However, it is their practice to drag out the cancellation process for as long as possible just to be able to charge their customers more money for not processing. It's $188.95 a month not to process. And so, they drug the cancelation out so long that they debited my very small hometown business $188.95 for March and I was finally able to get my cancelation form April 21st and was charged $690 for the cancelation fee and since they waited till the 21st they were able to charge the no processing for April as well. And when I explained the fact that had they not dragged it into April there wouldn't have been an April to not process and asked for my money back. This rude lady named Katerina Ruiz, the business developer manager, responded with "that's not gonna happen". At that point I will admit to using colorful language i shouldn't have however the whole process with them had been a nightmare and my patience was gone. Do not trust her or this company to have your well being in mind.

I am 72 ann I transportation over 50…

I am 72 ann I transportation over 50 years went true many credit card processing company this company have super organisation every one is super king helpful fast Matthew was helping to day lovey person super kind helpfull patient with older person like me thanks Matthew

Excellent!

Arron (sp?) was very helpful

Arron (sp?) was very helpful, courteous. and patient with assisting me to become PCI compliant. I was very pleased. Thanks again Arron.

Both Lucy and Matthew did an excellent…

Both Lucy and Matthew did an excellent job. They were on time, answered questions and solved issues in a timely and efficient manner. Thank you.

Matthew Wright was very helpful and…

Matthew Wright was very helpful and know how to explain everything very well

Mav were very patience with my…

Mav were very patience with my installation, my service were wonderfull Get this company and save money, they are great!! This people should more than five star, Thank you MSC.

Mav was kind helpful and patient!

Mav was kind helpful and patient!! Very patient while helping me set up the new device. He answered all my questions, and if he couldn't he found the correct answer for me. The true test is to see if I enjoy the new device as much as I enjoyed chatting with Mav. Thanks again.

I had a question about my statements…

I had a question about my statements and Aaron Sanchez helped me, very quick and efficient. Very good service!

He was a knowledgeable person and help…

He was a knowledgeable person and help full

great customer support

I was very confused as to how the account fees worked, and the representatives were very respectful and calm when I was not.

Aaron Sanchez did a great job helping…

Aaron Sanchez did a great job helping me through PCI compliance.

Very nice person

Very nice person. Explained, everything helped me out a lot setting up my app. Great job.

Thank you Grey

Thanks to Grey, my printers problems were resolved quickly and proficiently.

Terrible company

Terrible company. These people need to be shut down

Previous processor fees

MSC is currently our credit card processor. We called because we saw a fee increase from worldpay. Our case was handled by Mike Jones. He looked into the item and told us we were charged for not responding to an email (which we didn't know wasn't just a phishing email). He helped to determine that this was from our former processor, and they had been charging us every month for almost 4 years along with an extra non-compliance fee annually. He got the company to start termination with us, so that we can stop these charges. Thanks, Mike Jones, for helping us with these bogus charges.

Customer service was great

Customer service was great. Mike Jones, Matthew, Andrea, and Emily helped make the transition from my old merchant account to the new one very painless. Great job!.