MSC - Merchant Service Center

Fantastic help

Fantastic help. Mav was awesome

Jheo

Jheo, was of great help in getting my account running correctly and help me get PCI compliant. Very helpful and friendly

Another great review for Merchant Service Center

The staff is extremely responsive to the needs of their clients. It took a little time for me to get used to the way their system works, and Cash and Chris both were very patient with me while we resolved the issues. I am very happy working with them, and they are saving me money, too.

Worse Company ever

Worse Company ever! Customer Service is awful and they are very rude, especially Supervisor Alex Steven’s. It is very difficult to cancel services. Additionally, the first year is great then watch out for the fees to appear, software fees, inactivity fees etc. READ your contract!

Matthew is a great helper

Matthew is a great helper. He helped me with every single question. Very kind and hoping to work with him from now on.

Grey was able to update our terminal…

Grey was able to update our terminal and everything is printing as it should

Matthew was very helpful

Matthew was very helpful. He was patient as I was trying a few options on my end, and when I asked for a setting change that required technical assistance beyond his ability, he kindly asked to call me back once it was done. He called back to let me know the setting change had been done and continued showing me the features of the online portal.

Never ever to do business with this…

Never ever to do business with this people. They are scam. They charge for nothing and many hidden charges. It is difficult to cancel the business with them. They are trying to get away from the cancellation. I am very stressful with them right now.

This company is a total scam and has…

This company is a total scam and has fake trust pilot reviews. Find their Google reviews to see genuine reviews. If you are reading this, run!!

Canceling the service can be a pain

Canceling the service can be a pain. They never take action on it and keep on charging the monthly fees. Make sure that you know what you are getting into. Hi All, Customer Care, I have called several times to inform you, that this Business XXXXXXXXX is closed and have no more business And so requested to close our account with you. How ever we are being charges XXXXX today and February also. Shame on me to call you and beg you to again close the account and don’t charge us for nothing.

As of right now I have no complaints…

As of right now I have no complaints about the service. Their customer support is very helpful Matthew and his team are great and patient with me.

System is easy to use and Leo and…

System is easy to use and Leo and Mathew were very patient and explained everything very well.

RUN AWAY!!!

If zero stars was an option that is what they would get. STAY FAR FAR AWAY FROM THIS COMPANY!!! THIS IS A SCAM! From their insanely aggressive sales tactics to their flat out lying and misrepresentation of their "service" this company is as shady as they come. Never ever give them any information. Your bank account will be empty in days. Non stop fees and charges for services never even rendered. These people are thieves.

Andre Perez made the transition very…

Andre Perez made the transition very easy and was very helpful. Any time I need assistance, he can help or address my concern. The company has many different merchandise equiptment, which makes it very helpful depending on what system you wish to use

Aggressive Sales People

They are very aggressive to the point of annoying. They kept calling and emailing even after we said we were not interested.

Katarina was exceptional in Customer…

Katarina was exceptional in Customer Service. Her approach was extremely professional and thorough. She took the time to research my challenges, engaged other departments, followed up for days after the initial screening, and thoroughly resolved a very serious financial misrepresentation. Katarina is Executive Level talent and should be considered one of the best in the company. She saved this client and will receive referrals. She deserves recognition. Michael, Cross Winds Holdings, LLC

This company never provided one service…

This company never provided one service for my business. I have tried to cancel several times without success. I’ve paid over $600.00 for a cancellation fee & they continue to withdraw money from my business account. Over $13,000 paid & not one transaction provided. willfully & maliciously stealing money because they will not let you cancel. If you’ve experienced this, please post… I’ve contacted an attorney.

their services are great

their services are great; I have good experience. customer service is awesome Lucie,Charlotte,Matthew they're great team very helpful.

Impossible to Cancel, Endless Fees, No Response from Customer Service

There are numerous hidden fees, and over time the bill continues to increase without clear explanation. When you attempt to cancel the account, you are told there is a contract and required to pay an unreasonably high account-closing fee. The contract also renews automatically without clear or informed consent. When trying to cancel, no one provides assistance. Calls are routed to message center, messages are taken, but no representative ever follows up. I have left messages every single day for the past two months, and not one call has been returned. This lack of customer support makes it nearly impossible to resolve issues or close the account.

Very Helpful.